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Troubleshooting 57
Troubleshooting
5
Picture
Symptom Cause & Solution
There is no picture.
y
Select the appropriate video input mode on the TV so the picture
from the unit appears on the TV screen.
y
Connect the video connection securely.
y
Check the [HDMI Color Setting] in the [Settings] menu is set to the
appropriate item that conforms to your video connection.
y
Your TV may not support the resolution you have set on the player.
Change the resolution that your TV accepts.
y
The player’s HDMI OUT jack is connected to a DVI device that does
not support copyright protection.
Picture noise appears
y
You are playing a disc recorded in a colour system that is dierent
from your TV.
y
Set the resolution which your TV accepts.
Blu-ray 3D disc playback does
not output 3D views.
y
Connect the player to your TV with HDMI cable (Type A, High Speed
HDMI™ Cable).
y
Your TV may not support “HDMI 3D mandatory format”.
y
The [3D Mode] option in the [Settings] menu is set to [O ].
Set the option to [On].
Sound
Symptom Cause & Solution
There is no sound or the sound
is distorted.
y
The unit is in scan, slow motion, or pause mode.
y
The sound volume is low.
y
Check the speaker cable connection. (page 13)
Customer Support
You can update the Player using the latest software to enhance the products operation and/or add new
features. To obtain the latest software for this player (if updates have been made), please visit
http://www.lg.com or contact LG Electronics customer care center.
OPEN SOURCE SOFTWARE NOTICE INFORMATION
To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this
product, please visit http://opensource.lge.com.
In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are
available for download.
LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of
performing such distribution (such as the cost of media, shipping, and handling) upon email request to
[email protected]. This oer is valid for a period of three years after our last shipment of this product. This
oer is valid to anyone in receipt of this information.
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