Common Troubleshooting of Ganiza Air Purifiers

The article below is about common problems and how to handle them with Ganiza air purifiers.

Q: The air purifier doesn’t turn on and shows "E1" messege

Rotate the cover until the buttons  symbols are aligned properly. 

Q: Displyed Number Stuck on 500?

Remove the protective bag from the filter before using

Keep the air inlet at least 15 inches/ 38 cm away from the wall or other objects

Vacuum the inside of air purifier. or wipe it with a damp cloth and make it dry completely. then place the replacement filter inside

Please try to use a hair dryer (cold air) or a vacuum cleaner to clean the dust or hair covered on the sensor

Q: The air purifier produces an unusual noise after it's turned on.

+ Make sure the HEPA & Activated Carbon Filter is removed from the plastic bag and properly installed.
+ Make sure the air purifier is working on a hard, flat, and even surface.
+ The air purifier may be darnaged, or there may have foreign objects inside.

Please stop using the air purifier and contact Ganiza Customer Service. Do not attempt to repair the air purifier yourself

Q: An unpleasant odor is coming from the air purifier.

+ Clean the pre-filters, or replace the HEPA&Activated Carbon Filter if necessary.
+ Stop using the air purifier and contact Ganiza Customer Service.

Q: The air purifier can't be turned on or stops working.

+ Check if the air purifier is plugged in
+ Check if the power cord is damaged. If yes, stop using the air purifier and contact Ganiza Customer Service.
+ Try to plug the air purifier into a different outlet.
+ The air purifier is malfunctioning. Please contact Ganiza Customer Service.

Q: The air quality is still poor after using the air purifier.

+ Make sure the HEPA & Activated Carbon Filter is removed from the plastic bag and properly installed.

+ Tap to adjust the fan speed to a higher level.

+ Please make sure the air inlet and air outlet of the air purifier are not blocked by any objects. Leave 38 cm/15 inches of clearance on all sides of the air purifier.

+ Close the doors and windows while using the air purifier.

+ Please check if the pre-filters are clogged by some large particles. such as hair or lint If yes. please clean the pre-filters.

+ Replace the HEPA & Activated Carbon Filter.

Q: The Filter Replacement Indicator is still on after i replace the HEPA & Activated Carbon Filter with a new one.

+ After replacing the filter, please long press for Ss until the indicator flashes 3 times to reset the service time.

Q: The Filter Replacement Indicator is still off after i use the air purifier for 6 months, or it flashes less than 3 months after use.

+ The indicator is to remind you to check the HEPA & Activated Carbon Filter. It flashes depending on the use frequency of the air purifier and the air quality.

IF you don't use your air purifier often. it will take longer to flash. If you use it frequently, it will take shorter to flash.

Q: The touch panel isn't working.

+ Ensure the Child Safety Lock is turned off.
+ The air purifier is malfunctioning. Please contact Ganiza Customer Service.

Q: Where to buy HEPA & Carbon Activated Filters?

+ Please contact Ganiza Customer Service to get the purchase link. Thanks.

Q: Display shows Error Code “E1".

When the machine is in operation. opening the screen cover. the button is invalid. the indicator light flashes. and the display screen is in "Et’state. After closing. it will return to normal

Customer Service Contact Information

HOMAX LINK LIMITED.

Address: Flat F12/F. Golden Dragon Industrial Centre Block 1. 152-160 Tai Lin Pai Rd. Kwai Fong (Please note, the address may change.)

Email: [email protected]