Goovi D380 Questions & Answers

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47 Questions

  • User Non avatar #108244 United States2 months ago

    Do I just push the blue button to start it

  • User Non avatarDlinwork@a3 months ago

    How do I store my Goovi for 3 months?

  • My Goovi D380 stops after a few minutes and the indicator light is off. Only when I put it back to the charger, it will charge, light turns blue. I start it back and it would stop again after a few minutes of cleaning.

    1 like
  • User Non avatarRochelle1 year ago

    My goovi is working, but is very, very noisy, like a big rattle noise. I keep it clean, and it is still in good condition.
    Is there something I can do to repair the noise?

    1 like
  • I just got the Goovi D380 a couple days ago and it does not recognize it’s docking station. I was manually putting it on and off and now it won’t charge or turn on at all. I cleaned it out and wiped the charging pads but nothing. The light for the docking station and vacuum won’t turn on. I tested the outlet and it’s fine. Getting close to sending it back…

  • User Non avatar #48746 United States1 year ago

    Why is my goovi running for 10 seconds then stopping and beeping 8 times and the light turns red

  • User Non avatarTenntime1 year ago

    I need to replace battery. I am having trouble getting the old battery to release

  • User Non avatar #108296 Asia2 months ago

    Please see the "Battery Removal" section to remove and reinstall robot's battery: https://manualsfile.com/product/dnkv0ya42.html#:~:text=in%20your%20area.-,Battery%20Removal,-Follow%20these%20instructions

  • User Non avatar #46947 United States1 year ago

    Why does it flash purple

  • User Non avatar #46685 United States1 year ago

    my goovi runs 1-2 minutes then stops and beeps 8-9 times before shuting off.

    1 like
  • User Non avatar #53303 United States1 year ago

    Is there an answer?

  • User Non avatarFlorida1 year ago

    Haven't used D380 for a long time, now pugged in, light is white.
    I don't see any info about white in the User Manual.
    Help!

  • Haven't used Goovi d380 in quite a while. Now plugged in, light is White. What now?

  • User Non avatarCatherine1 year ago


    My goovi has a red light, is on the charger and is not charging. I have changed outlets, cleaned contact points. What do I need to do to get it to recharge?

  • User Non avatarMonica Cri1 year ago

    My goovi is fully charged but fast beeping continually till I put it back on base. What does this mean?

    1 like
  • User Non avatarMonica Cri1 year ago

    My goovi is fully charged but fast beeping continually till I put it back on base. What does this mean?

  • User Non avatarDoaa sarha1 year ago

    My robot vacuum doesn't work it givesred light a

  • It got stuck in a corner and completely drained the battery and now it won't charge at the dock, no light will come on at all but the dock light is on.

  • 3 beeps and red

  • User Non avatar #108293 Asia2 months ago

    If the vacuum 3 beeps and the red light solid, the robot's vacuum fan is stuck or its filter is clogged. If the vacuum 3 beeps and the red light flashing, the robot's cliff sensors are dirty, it is hanging over a drop, or it is stuck on a dark surface. https://manualsfile.com/product/dnkv0ya42.html#troubleshooting

  • My goovi has a red light, is on the charger and is not charging. I have changed outlets, cleaned contact points. What do I need to do to get it charging/working again?

  • User Non avatarShannon1 year ago

    How do I know when it’s fully charged and how long does it run on a charged battery?

    1 like
  • I can't find the vacuum in my house; he is lost. what can I do?

  • Goovi backs off charging station blinks red and beeps 4 times. I've cleaned it. Taken it apart. Replaced battery. Nothings working. Help please.

  • User Non avatar #108297 Asia2 months ago

    Please read at: [mfrul]https://manualsfile.com/product/dnkv0ya42.html#:~:text=a%20dry%20cloth.-,BEEP%20Quartic,-Robot%20cannot%20return[mfrul]

  • Goovi backs off charging dock blinks red and beeps 4 times. I've cleaned it. Taken it apart. Replaced battery. Still not working. Help please

  • It beebs 5 times and the amber light continually flashes while in the charger. All brushes and wheels are clean. Other than this very annoying condition everything works perfectly. What does this mean and how do I stop it?

  • I have the timer set to run at a certain time but it does not come on at that time. Instead, it runs at a different time each day that I did not select. How do I get it to run at the time I want it to?

  • User Non avatarFrankGsR2 years ago

    I actually have the same issue !!

  • User Non avatar #19108 PR2 years ago

    Since August 2022 when I bought the GOOVI D380, I decided not to use the remote control and just operate it manually. I use it once a month. Now, January 2022, it has stopped working. On the charging station, the light is blue. Off the station, the light will not come on. WHAT TO DO?

  • I am having the same issue. When Goovi runs, it now cannot dock. It has no recognition of the docking station at all. I have had mine for about a year with no problem. I have cleaned the metal pads under the vacuum and the ones on the docking station. The docking station has no light on anymore. I even tried different outlets. I can't even place the vacuum on it, because it will not charge.

  • User Non avatar #18044 United States2 years ago

    How do you know when Goovy is fully charged?

  • User Non avatar #20512 United States2 years ago

    It is fully charged when the light on the top of the vacuum is no longer blinking pink and has turned to blue.

  • I have had my Goovi D380 for about 6 months. Now it only runs about 3-5 minutes and stops. It totally shuts down with no error lights. I’ve reset the robot battery and the remote batteries and it still won’t operate. What and how can I get it to work?

    3 likes
  • how do i re-program my remote for d380

  • Goes in circles

  • Brand new but goes in circles

  • I have had my Goovi since Sept 2020. Now it only runs about 5 minutes and stops. Is there a battery or something that needs replaced? I did not receive a manual with it at the time of purchase. I purchased through Amazon.

    1 like
  • i moved and didnt use my goovi for about a year how do i get the app to start the program again

  • How close flat the LiD aftercputting new battery?

  • User Non avatar #108295 Asia2 months ago

    Please see the "Battery Removal" section to remove and reinstall robot's battery: https://manualsfile.com/product/dnkv0ya42.html#:~:text=in%20your%20area.-,Battery%20Removal,-Follow%20these%20instructions

  • User Non avatar #9461 United States2 years ago

    How ,do I change side brushes

  • Can’t find my manual and Goovi has stopped working. On the charging station, the light is blue. Off the station, the light will not come on. It’s only 2 months old!

  • User Non avatar #7617 United States2 years ago

    Goovi comes off charger about a foot and beeps 2 times with red light and goes in circles in the same spot and then stops.

  • How do you shut off the auto

  • User Non avatar #7535 United States2 years ago

    How do you shut off the timer

  • The vacuum is coming on at 1:30 am yet never programmed for that time. How do I reset?

  • I need the instructions for the remote control

  • User Non avatar #4281 United States2 years ago

    Robot is on the charging station & starts vacuuming at 5:30 a.m. on its own. Did we set a timer by accident?

  • User Non avatar #3319 United States2 years ago

    Why does the vacuum keep working in the same room and not proceed to other rooms

  • User Non avatar #3111 United States2 years ago

    When charging the red light will come one and beep 4 times, it’s sitting directly on the charging station

  • User Non avatar #2940 United States2 years ago

    Where can I purchase a new remote control for my Goovi D380 Robot Vacuum?

  • User Non avatar #2939 United States2 years ago

    How can I purchase a new remote for my Goovi D380 Robot Vacuum. I lost mine.

  • User Non avatar #2510 United States2 years ago

    What does a flashing pink/blue light indicate

  • User Non avatar #2453 United States2 years ago

    Goodies d380 model 2questions; one brush will not turn on its own (it is not frozen) It will turn manually also the vacuum will not shut off without using the on / off switch.

  • How long does it take to charge?

  • User Non avatar #1253 Asia2 years ago

    About 3 hours. Goovi D380 have Battery 2600mAh lithium-ion; Runtim up to 90 minutes; Charge Time is about 3 hours and Automatic Recharge.