Loading ...
Loading ...
Loading ...
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during very
hot or cold temperatures.
This is a device limitation.
SYNC 3 does not recog-
nize my device when I start
my vehicle.
Make sure you connect the device to SYNC 3 and that you have
started the media player on your device.
This is a device-dependent feature.
Bluetooth audio does not
stream.
The device is not connected.
Make sure that all song details are populated.
Your music files may not contain the
correct artist, song title, album or genre
information.
SYNC 3 does not recog-
nize music that is on my
device.
Try replacing the corrupt file with a new version.The file may be corrupted.
Some devices require you to change the USB settings from mass
storage to media transfer protocol class.
The song may have copyright protection
that does not allow it to play.
Convert the file to a supported format. See Entertainment (page 433).The file format is not supported by SYNC
3.
Update media index. See Settings (page 472).The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
493
MKX (CD9) Canada/United States of America, enUSA, First Printing
SYNC™ 3
Loading ...
Loading ...
Loading ...