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Before you call for service....
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not
need to call for service.
Problem Possible Cause What To Do
Oven will not start A fuse in your home may be
blown or the circuit breaker
tripped.
• Replace fuse or reset circuit breaker.
Power surge. • Unplug the microwave oven, then plug it back in.
Plug not fully inserted into
wall outlet
• Make sure the 3-prong plug on the oven is fully
inserted into wall outlet.
Door not securely closed. • Open the door and close securely.
Control panel
lighted, yet oven
will not start
Door not securely closed. • Open the door and close securely.
START/PAUSE button not
pressed after entering cooking
selection.
• Press START/PAUSE.
Another selection entered
already in oven and CANCEL/
OFF button not pressed to
cancel it.
• Press CANCEL/OFF.
Cooking time not entered
after pressing COOK TIME
• Make sure you have entered cooking time after
pressing COOK TIME.
CANCEL/OFF was pressed
accidentally.
• Reset cooking program and press START/PAUSE.
CONTROL LOCKED
appears on
display
The control has been locked. • Press and hold CANCEL/OFF for about 3 seconds
to unlock the control.
Floor of the oven
is warm even
when the oven
has not been used
The cooktop light is located
below the oven floor. When
light is on, the heat it
produces may make the oven
floor get warm.
• This is normal.
You hear an
unusual low-tone
beep
You have tried to change the
power level when it is not
allowed
• Many of the oven’s features are preset and can-
not be changed.
Vent fan comes on
automatically
The vent fan automatically
turns on to protect the
microwave if it senses too
much heat rising from the
cooktop below.
• This is normal.
Bluetooth
connection not
paired
Power interruption may
disrupt bluetooth connection
• Try to reconnect by initiating the CHEF CONNECT
process on the GE Range, then holding the CHEF
CONNECT button for 3 seconds on the
microwave. This will restart the pairing process.
If this does not work, unplug unit or reset the
circuit breaker to reset the control.
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