Loading ...
Loading ...
Loading ...
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
356 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . . . 356
Customer Assistance Offices . . . . 358
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . . . 358
Online Owner Center . . . . . . . . . . . . . 359
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . 359
Roadside Ser vice . . . . . . . . . . . . . . . . . 360
Scheduling Ser vice
Appointments . . . . . . . . . . . . . . . . . . . 361
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . . . 362
Collision Damage Repair . . . . . . . . . 363
Publication Ordering
Information . . . . . . . . . . . . . . . . . . . . . 365
Radio Frequency Statement . . . . . 366
Reporting Safety Defects
Reporting Safety Defects to the
United States Government . . . . . 366
Reporting Safety Defects to the
Canadian Government . . . . . . . . . 367
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 367
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 367
Event Data Recorders . . . . . . . . . . . . 368
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
Infotainment System . . . . . . . . . . . . . 369
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without
Loading ...
Loading ...
Loading ...