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46 SMART FUNCTIONS
Smart Diagnosis™ Function
Should you experience any problems with the
appliance, it has the capability of transmitting data
via your telephone to the LG Customer Information
Center. NFC or Wi-Fi equipped models can also
transmit data to a smartphone using the LG Smart
ThinQ application.
Smart Diagnosis™ through the
Customer Information Center
For appliances with the or logo.
This gives you the capability of speaking directly to
our trained specialists. The specialist records the
data transmitted from the appliance and uses it to
analyze the issue, providing a fast and effective
diagnosis.
1
Call the LG Electronics Customer Information
Center at:
(LG U.S.A.) 1-800-243-0000
(LG Canada) 1-888-542-2623
2
When instructed to do so by the call center
agent, hold the mouthpiece of your phone over
the Smart Diagnosis™ logo on the machine.
Hold the phone no more than one inch from (but
not touching) the machine.
3
Press and hold the Temp. Control button for 3
seconds.
4
Keep the phone in place until the tone
count down the time. Once the countdown is
over and the tones have stopped, resume your
conversation with the specialist, who will then
be able to assist you in using the information
transmitted for analysis.
NOTE
Smart Diagnosis™ cannot be activated unless
the appliance can be turned on using the Power
button. If the appliance cannot be turned on,
troubleshooting must be done without using Smart
Diagnosis™.
For best results, do not move the phone while the
tones are being transmitted.
If the call center agent is not able to get an accurate
recording of the data, you may be asked to try
again.
The Smart Diagnosis™ function depends on the
local call quality.
The communication performance will improve and
you can receive better service if you use the home
phone.
Bad call quality may result in poor data transmission
from your phone to the call center, which could
cause Smart Diagnosis™ to malfunction.
Smart ThinQ Smart Diagnosis™
For appliances with the or logo.
Use the Smart Diagnosis feature in the Smart ThinQ
application for help diagnosing issues with the
appliance without the assistance of the LG Customer
Information Center.
Follow the instructions in the Smart ThinQ application
to perform a Smart Diagnosis using your smartphone.
NOTE
Smart Diagnosis™ cannot be activated unless
the appliance can be turned on using the Power
button. If the appliance cannot be turned on,
troubleshooting must be done without using Smart
Diagnosis™.
The Smart Diagnosis™ function depends on the
local call quality.
If the Smart Diagnosis™ data transfer is poor due to
poor call quality, it may affect the Smart Diagnosis
results.
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