Documents: Go to download!
- User Manual - (English)
- Using Anynet+ (HDMI-CEC)
- Smart Features
- Using Bixby
- TV Viewing
- System and Support
- Using Other Functions
- Troubleshooting
Table of contents
User manual Television
Using Anynet+ (HDMI-CEC)
Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.
You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control.
Connecting an external device through Anynet+ and using their menus
> 
Settings > General > External Device Manager > Anynet+ (HDMI-CEC) 
- Set Anynet+ (HDMI-CEC) to On.
- Connect an HDMI-CEC-compliant device to the TV.
- Turn on the connected external device.
The device is automatically connected to the TV. After the connection process is finished, you can access the menu of the connected device using your TV remote and control the device.
Controlling the TV with a Keyboard, Mouse, or Gamepad
Connecting a keyboard, mouse, or gamepad to make it easier to control the TV.
> Settings > General > External Device Manager > Input Device Manager
You can connect a keyboard, mouse, or gamepad to control the TV easily.
Smart Features
You can enjoy various apps with Smart Hub.
Using Smart Hub
View descriptions of Smart Hub's basic functions.
From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or listen to music stored on external storage devices, and perform more functions.
- Some Smart Hub services are paid services.
- To use Smart Hub, the TV must be connected to the Internet.
- Some Smart Hub features may not be supported depending on the service provider, language, or geographical area.
- Smart Hub service outages can be caused by disruptions in your Internet service.
- To use Smart Hub, you must agree to the Smart Hub service agreement and the collection and use of personal information. Without giving consent, you cannot use the additional features and services. You can view the entire text of the Terms & Privacy by navigating to > Settings >Terms & Privacy.
- If you want to stop using Smart Hub, you can cancel the agreement. To cancel the Smart Hub service agreement, select Reset Smart Hub ( > Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub).
Using Bixby
Speak into the microphone on your Samsung Smart Remote to control your TV.
- Bixby is available only when the TV is connected to the Internet.
- To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
- Bixby only supports some languages, and the supported functions may differ depending on the geographical area.
- Bixby may not be supported depending on the model or geographical area.
Starting Bixby with voice
You can immediately start a conversation with Bixby by saying "Hi, Bixby." Say "Hi, Bixby", and the Bixby icon at the bottom of the TV screen is activated in Listen mode. Continue speaking.
- The appropriate distance between user and the Samsung Smart Remote is 1.5 m. For more information on how to use this function, refer to "Voice Recognition Issues".
- This function may not be supported depending on the model or geographical area.
Starting Bixby using buttons on the Samsung Smart Remote
You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the 
button on your Samsung Smart Remote, say a command, and then release the button.
To view the Bixby guide, press the button once:
- When you press the button, the Explore Now button appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen.
TV Viewing
Using Timeshift
Play, pause or rewind live TV.
You can pause and rewind live TV by using Timeshift. Activating this function disables the Broadcasting function. 
To activate the Timeshift function while watching TV, press the 
button twice or press the 
button, press the Select button and then select Timeshift, or press the 
button
- This function may not be supported depending on the model or geographical area.
- When the Timeshift function is running, some functions are not available in > Settings > Broadcasting.
- To use Timeshift, you must connect a USB device for recording.
- Read all precautions before using the Timeshift function. For more information, refer to "Before Using the Recording and Timeshift Functions".
System and Support
You can configure system and support settings such as clock, timers, energy usage and software updates.
Using the Time Functions and the Timers
Set the current time and use the timer function.
> Settings > General > System Manager > Time
You can set the Clock manually or automatically. Once the Clock is set, you can view the current time on the TV anytime.
You must set the clock in the following cases:
• The power cable is disconnected and then connected.
• The Clock Mode is changed from Auto to Manual.
• The TV is not connected to the Internet.
• No broadcast signals are received.
Setting the clock automatically
> Settings > General > System Manager > Time > Clock > Clock Mode > Auto
- This function works only when the TV is connected to the Internet or is receiving digital broadcasts through a connected antenna.
- The accuracy of the time information received may differ with the channel and signal.
- If you get your TV signal from a cable broadcast receiver/set-top box or a satellite receiver/satellite set-top box connected to an HDMI or Component port, you must set the current time manually.
Adjusting the clock for DST and time zone
> Settings > General > System Manager > Time > Clock > Time Zone
Sets the right time by setting Daylight Savings Time (DST) and your local time zone.
- This function is only available when the Clock Mode is set to Auto.
- This function may not be supported depending on the model or geographical area.
- GMT
Set Greenwich Mean Time (GMT).
- DST
Automatically adjusts for Daylight Saving Time (DST).
Changing the current time
> Settings > General > System Manager > Time > Clock > Time Offset
Time Offset adjusts the time through a network connection.
- This function is available only when Clock Mode is set to Auto, the TV fails to receive time information through normal broadcast signals, and the TV is connected to the Internet through a local area network.
Setting the clock manually
> Settings > General > System Manager > Time > Clock > Clock Mode > Manual
When Clock Mode is set to Manual, you can directly enter the current date and time. Select the Date and Time by using the directional buttons on the remote control.
Using the sleep timer
> Settings > General > System Manager > Time > Sleep Timer
You can use this function to automatically shut off the TV after a pre-set period of time. You can set the sleep timer for up to 180 minutes after which it will turn off the TV.
- This function may not be supported in some viewing modes.
- This function may not be supported depending on the model or geographical area.
Turning off the TV using the off timer
> Settings > General > System Manager > Time > Off Timer
You can set Off Timer to shut off the TV automatically at a specific time. Off Timer is only available if the Clock has been set.
- To use this function, first set the Clock ( > Settings > General > System Manager > Time > Clock).
- This function may not be supported in some viewing modes.
Audio and Video Functions for the Visually or Hearing Impaired
Running the accessibility functions
> Settings > General > Accessibility
Running Accessibility Shortcuts
The Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts, press and hold the +/- (Volume) button for 1 second or more. You can easily turn on or turn off the functions, such as Voice Guide, Picture Off, Audio (Video) Description, Caption, High Contrast, Enlarge, Grayscale, Color Inversion, Learn TV Remote, Learn Menu Screen, Multi-output Audio, Sign Language Zoom, Slow Button Repeat, Accessibility Settings, etc.
- On the standard remote control, press the AD/SUBT. button or press and hold the MUTE button.
- Even if the Voice Guide is set to Off or muted, the voice guide for Accessibility Shortcuts is enabled.
- The shortcut menus may not appear depending on the model or geographical area.
Enabling voice guides for the visually impaired
> Settings > General > Accessibility > Voice Guide Settings
You can activate voice guides that describe the menu options aloud to aid the visually impaired. To activate this function, set Voice Guide to On. With Voice Guide on, the TV provides voice guides for channel change, volume adjust, information on current and upcoming programs, schedule viewing, other TV functions, and various content in the Internet, and in Search.
You can go to Voice Guide, and then press the Select button to turn the function on or off.
- The Voice Guide is provided in the language that is specified on the TV Language. However, some languages are not supported by Voice Guide even though they are listed in the TV Language. English is always supported.
- For more information about the TV Language settings, refer to "Changing the menu language."
Using Other Functions
Changing the menu language
> Settings > General > System Manager > Language
Setting up a password
> Settings > General > System Manager > Change PIN
The PIN input window appears. Enter a PIN. Enter it again to confirm it. The default PIN is "0000" (for France and Italy: "1111").
- If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following buttons on the remote control in the order shown to reset the PIN to "0000" (for France and Italy: "1111").
- On the Samsung Smart Remote: Press +/- (Volume) button. > Volume Up >
> Volume Down > > Volume Up > .
On the standard remote control: Press 
button. (+) (Volume Up) > Press RETURN button. > (-) (Volume Down) > Press RETURN button. > (+) (Volume Up) > Press RETURN button.
Selecting Usage or Retail Mode
> Settings > General > System Manager > Usage Mode
You can set the TV for retail environments by setting Usage Mode to Retail Mode.
- For all other uses, select Home Mode.
- Use Retail Mode only in a store. With Retail Mode, some functions are disabled, and the TV settings automatically reset after a preset amount of time.
- This function may not be supported depending on the model.
Managing External Devices
> Settings > General > External Device Manager > Device Connect Manager
When you connect external devices, such as mobile devices or tablets connected to the same network as the TV so you can share content, you can view the list of allowed devices and connected devices.
- Access Notification
Set whether to display a notification when an external device such as a mobile device or tablet attempts to connect to the TV.
- Device List
Manage a list of external devices registered to the TV.
Troubleshooting
If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Centre.
Picture Issues
When the TV has trouble with the picture, these steps may help resolve the problem.
Testing the picture
> Settings > Support > Device Care > Self Diagnosis > Picture Test
Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused by the TV. Picture Test displays a high definition picture you can examine for flaws or faults.
The problem | Try this! |
| Flickering and Dimming | If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Brightness Optimization, Brightness Reduction, Motion Lighting, or Contrast Enhancer.
Run Picture Test. When the tested image quality is normal, check the signal of the connected device.
|
| Component Connections and Screen Color | If the color on your TV screen is not correct or the black and white colors are off, run Picture Test.
If the test results indicate that the problem is not caused by the TV, do the following: When using the One Connect Box, confirm that its video input connectors are connected to the correct external device video output connectors. When using the component cable, confirm that the green (Y), blue (Pb), and red (Pr) jacks are plugged into their proper connectors. For more information about how to connect an external device, run Connection Guide.
|
| Screen Brightness | If the colors on your TV are correct but just a little too dark or bright, try adjusting the following settings first.
|
| Blurring, or Juddering | If you notice blurring or juddering on the screen, use the Picture Clarity Settings function to resolve the issue.
|
| Unwanted Powering Off | If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions. See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time.
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it.
In case of The Sero, check the options such as The Sero Auto On/Off and Off Timer in the SmartThings app on your mobile device. The Sero Auto On/Off is intended to automatically turn on The Sero when your mobile device approaches and to automatically turn off it after a specific time when your mobile device gets far away from it. |
| Problems Powering On | If you are having problems powering on your TV, there are a number of things to check before calling the service department. Confirm that the TV's power cord is connected correctly at both ends and that the remote control is operating normally. Make sure that the antenna cable or cable TV cable is firmly connected. If you have a cable box or satellite box, confirm that it is plugged in and turned on. In case of a model that supports One Connect, check the One Invisible Connection between the TV and One Connect. |
| Unable to find a Channel | If your TV is not connected to a cable box or satellite box, run Auto Program.
When using a broadcast receiver such as set-top box and IPTV, check the connection to the TV.
When the symptom persists, contact your service provider |
| The TV image does not look as good as it did in the store | Store displays are tuned to a digital UHD channel or HD channel. Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and set-top box to UHD or HD. Be sure to use an HDMI cable to enjoy high quality videos.
To connect the TV with your PC, make sure that your PC's graphic card supports UHD resolutions. For more information about the supported UHD resolutions, refer to “Supported Resolutions for UHD Input Signals.” Make sure that the set-top box or cable box supports the content or broadcast for UHD and set the resolution. For more information, contact your service provider. When using a Samsung TV Plus channel, check the network connection. When the network speed is slow, the app may not work or the image quality may be poor. |
| The picture is distorted | The compression of video content may cause picture distortions, especially in fast moving pictures from sports programs and action movies. If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction. Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital channels. |
| The color is wrong or missing | If you’re using a Component connection, make sure that the Component cables are connected to the correct jacks. Incorrect or loose connections may cause color problems or a blank screen. |
| The color is poor or the picture is not bright enough | Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings.
See if Power Saving Mode has been enabled.
Try resetting the picture.
|
| There is a dotted line on the edge of the screen | Change Picture Size to 16:9 Standard.
|
| The picture is black and white | Check whether Greyscale is set to On.
|
| The picture won’t display in full screen | HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content. Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV. Adjust the picture size options on your external device or set the TV to full screen.
|
| The Caption function in the TV menu is deactivated | When an external device is connected with an HDMI or Component cable, the Caption function is unavailable. Adjust the caption setting on the external device. |
| Subtitles appear on the TV screen. | Turn off the Subtitle function in Subtitle Settings.
|
| The HDR of the connected external device turns off | Expand the reception range of the corresponding HDMI input signal in Input Signal Plus.
|
Source > Connection GuideIf the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre for assistance.
If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
If the problem persists, check the Signal Information or refer to the external device’s user manual.
Sound and Noise Issues
When the TV has difficulties with sound, these steps may help resolve the problem.
Testing the sound
> Settings > Support > Device Care > Self Diagnosis > Sound Test
If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.
The problem | Try this! |
| How can I connect an audio device to the TV? | The connection method may differ depending on the audio device, such as HDMI (eARC), Optical, Bluetooth, and Wi-Fi. For more information about how to connect an audio device, run Connection Guide.
|
| There is no sound or the sound is too low at maximum volume. | Check the volume control of your TV, and then check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Check the cable connection between an external device and the TV and then try cable connection again. |
| The picture is good but there is no sound. | Set Sound Output to TV Speaker.
If you are using an external device, check the device’s audio output option. For example, you may need to change your cable box’s audio option to HDMI if the box connected to your TV is using an HDMI cable. To listen to computer sound, connect an external speaker to the computer’s audio output connector. If your TV has a headphone jack, make sure there is nothing plugged into it. Reboot the connected device by disconnecting and then reconnecting the device’s power cable. With a set-top box or cable box, check the cable connection and reboot the external device. When the symptom persists, contact your service provider. |
| No sound is heard. | Check whether Digital Output Audio Format is set to Pass-Through. If you select the Pass-Through option to use an AV receiver that does not support Dolby Digital+, no sound is output with Dolby Digital+ content. It is recommended to set Digital Output Audio Format to Auto when the connected receiver supports only the limited audio formats.
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| The speakers are making an odd sound. | Run Sound Test.
Make sure that the audio cable is connected to the correct audio output connector on the external device. For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions.
|
| The sound is interrupted. | The sound may frequently be interrupted when a Bluetooth speaker is used. Make sure that the Bluetooth speaker and the wireless access point are on a straight line, and the Bluetooth speaker is placed as close as possible to the TV. To minimize interruptions, we recommend a wireless access point that uses a 5 GHz frequency. 5 GHz may not be available depending on the model. When the symptom persists, it is recommended to use wired connection such as HDMI eARC and Optical. |
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen. | Turn off the Voice Guide function in Voice Guide Settings.
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| The TV audio is not being played through the AV receiver. | Check the A/V receiver's power supply and its settings.
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| The sound is not heard clearly. | Change to an appropriate sound mode.
When Intelligent Mode and Adaptive Sound+ are turned on, the sound effects are automatically adjusted to the surroundings.
To optimise the sound depending on the surroundings, select Adaptive Sound+.
This function may not be supported depending on the model. |
| The volume of the external device cannot be adjusted. | Check the cable connection between the TV and the external device. When connecting an external speaker such as home theater via HDMI, make sure it is connected to the HDMI (eARC) port on the TV. Make sure that the |
| I want to turn off and on the TV and audio device at the same time. | When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar model. When you connect an audio device that supports HDMI eARC to the HDMI (eARC) port on the TV, the power turns off and on together. |
Channel and Broadcast Issues
When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.
The problem | Try this! |
| “Weak or No Signal” displayed in TV mode or cannot find channel. | Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.
When using a set-top box or cable box, check the broadcast signals or the network that is connected to the external device. |
| The TV is not receiving all channels. | Confirm that the coaxial cable is securely connected to the TV. Run Reset or Auto Program.
The Auto Tuning Settings may not appear depending on the model or geographical area |
The captions are not provided on a digital channel. I want to turn off the captions. | When watching channels with the antenna cable connected, run Caption Settings.
Some channels may not have caption data. When watching a channel on an external device such as a set-top box and cable box, turn on the caption function on the device. For more information, contact your service provider. |
| Broadcasting is deactivated. | Broadcasting is only available when Source is set to TV. Broadcasting cannot be accessed while you watch TV using a cable box or satellite box. Broadcasting cannot be accessed while a recording is in progress or the Timeshift function is running. |
External Device Connectivity Issues
When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem.
The problem | Try this! |
The "Mode Not Supported" message appears. | Adjust the output resolution of the external device to a resolution supported by the TV. |
The video is OK but there is no audio. | If you are using an HDMI connection, check the audio output setting on your PC. If you are using a DVI to HDMI cable, a separate audio cable is required. To listen to the computer sound, connect external speakers to the audio output connection of the computer. |
I want to connect to a PC and mobile device via screen mirroring. | To wirelessly connect the TV to your PC, read the instructions at PC > Screen Sharing (Wireless) in Connection Guide, and then try to connect. • Confirm that the TV and your PC are connected to the same network. To wirelessly connect the TV to your mobile device, read the instructions at Smartphone > Screen Sharing (Smart View) in Connection Guide, and then try to connect. • For more information in The Terrace for business, refer to the provided user manual. If the TV has difficulties connecting to your PC or mobile device due to surrounding radio interferences, change the frequency of the wireless access band, and then try to connect. |
No screen appears when connecting the TV to an external device. | For more information about how to connect an external device, run Connection Guide. • Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources. • Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes). • When using a set-top box or cable box, check the broadcast signals or the network that is connected to the external device. |
| I want to connect to a Bluetooth speaker. | For more information on how to connect a Bluetooth speaker, see Audio Device > Bluetooth in Connection Guide. • |
| The PC screen does not appear or it flickers | When the PC screen does not appear or the PC is not recognised, check the power supply of the PC, and then reconnect the HDMI cable between the PC and TV. When the symptom persists, check that the PC is in Sleep mode, and then set Input Signal Plus to On.
When the set resolution is not matched, the screen may flicker For the PC supported resolution, see 'Read Before Connecting a Computer (Supported Resolutions).' |
Network Issues
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
> Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
If the TV has trouble with network connection or TV services, check the Smart Hub connection status.
The problem | Try this! |
Wireless network connection failed. Unable to connect to a wireless access point. | Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point. Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required. If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point. |
Wired network connection failed. | Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. |
Auto IP configuration failed. Unable to connect to the network. | Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on. If the access point is on, turn it off, wait 1 or 2 minutes, and then turn it on. Disconnect and then reconnect the power cable of the TV, or press and hold the power button for 3 seconds. |
Connected to a local network, but not to the Internet. | 1. Check if the Internet LAN cable is connected to the access point's external LAN port. 2. Check the DNS setting in IP Settings. - |
Network setup is completed, but unable to connect to the Internet. | If the problem persists, contact your Internet service provider. |
Anynet+ (HDMI-CEC) Issues
When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.
The problem | Try this! |
What is Anynet+? | You can use the TV’s remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off. |
Anynet+ does not work. | Confirm that the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. Check if the power cord of the Anynet+ device is properly connected. Check the cable connections of the Anynet+ device. Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On. • Anynet+ may not function when some other functions are active, including Channel Search, Smart Hub, Initial Setup, etc. If you have disconnected and then reconnected the HDMI cable, scan for devices again or turn your TV off and on. |
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on. | Move the focus to the Anynet+ device at Check if the Anynet+ device is properly connected to the TV, and then select Anynet+ (HDMI-CEC) menu to see if Anynet+ (HDMI-CEC) is set to On. • |
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together. | To turn off the Anynet+ function of a device connected to the TV, turn off the Anynet+ (HDMI-CEC) function of the device. • When Anynet+ (HDMI-CEC) is turned off, the sound bar connected via the HDMI (eARC) port does not turn off and on together with the TV. To prevent a specific device connected to the TV from turning off automatically, turn off the HDMI-CEC function on a specific device connected to the TV. |
The problem | Try this! |
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen. | You cannot use the remote control when the TV is configuring Anynet+ or switching to the TV viewing screen. Use the remote control after the TV has completed the Anynet+ configuration or has switched to the TV viewing screen. |
The Anynet+ device won’t play. | You cannot use the play function when Reset is in progress. |
The connected device is not displayed. | Check whether the device supports Anynet+. Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the device is connected to your TV with an HDMI cable. Some HDMI cables may not support Anynet+. Check whether the HDMI cable is properly connected. Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On. • Scan for Anynet+ devices again. If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected, please scan for the device again. |
Remote Control Issues
When the remote control isn't working, these steps may help resolve the problem.
The problem | Try this! |
| The remote control does not work. | The connection between the remote control and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, and then press and hold the Also, if the remote control is not working or slow, the batteries might be low or dead. If this is the case, replace the batteries. Alkaline batteries are recommended for longer battery life. |
| The remote control batteries run out quickly. | The batteries may be consumed quickly if the remote control is used very frequently or the Voice Wake-up function is turned on. You can extend the battery life by turning off the Voice Wake-up function.
The Voice Wake-up function may not be supported depending on the model or geographical area. |
| External devices cannot be operated with the TV remote control. | Check the cable connection between the TV and external devices. When the symptom persists, set it manually in |
and 
buttons simultaneously for 3 seconds or more.
> Explore Now > Recording Issues
When Timeshift or Schedule recording aren't working, these steps may help resolve the problem.
The problem | Try this! |
| The Timeshift or recording function cannot be used. | Check if there is a storage device connected to the TV. Recording will automatically stop if the signal becomes too weak. Check the free space on the storage device. The function will not work if there isn't enough storage space on the USB device. Before using the recording function, be sure to read all precautions. For more information, refer to "Before Using the Recording and Timeshift Functions". |
| Cannot record videos received from an external device or Samsung TV Plus. | The recording function is only available for digital broadcast channels received by the TV. You cannot record videos received from an external device or Samsung TV Plus. |
| The "Format Device" message appears when the Timeshift or recording function is used. | To use the recording function, the storage device connected to the TV must have been already formatted. Formatting the storage device deletes all data from it, and the storage device is formatted in NTFS. |
| The recorded files on the TV are not played back on a PC. | The recorded files on the TV can only be played back on the same TV. Those video files cannot be played back on a PC or other TV. |
This function may not be supported depending on the model or geographical area.
Apps
When apps aren't working, these steps may help resolve the problem.
The problem | Try this! |
| I launched an app, but it's in a different language. How can I change the language? | Languages supported by an app may be different from the TV Language set in the menu. The ability to change the language depends on the app's provider. |
The app does not work properly. Its image quality is poor. | Check the network connection. When the network speed is slow, the app may not work or its image quality may be poor. The services of your application are not provided by the TV but by the application service provider. Refer to the Help section on the application service provider's website. |
Media Files
When files don't play, this may help resolve the problem.
The problem | Try this! |
| Some files are interrupted during playback. | This problem may occur with unsupported files or high-bitrate files Most files can be played back, but some files may not play smoothly. |
| Some files can't be played. | Some files that use an unsupported codec may not be played back. Make sure that the codec is supported by the TV. For more information, refer to "Read Before Playing Photo, Video, or Music Files." |
Voice Recognition Issues
When the voice recognition or Bixby functions aren't working, these steps may help resolve the problem.
The Voice Wake-up function may not be supported depending on the model or geographical area.
The problem | Try this! |
Bixby answers automatically. | The TV may recognise an ambient noise or everyday conversation as a call to Bixby. Turn off the Voice Wake-up function or set the Wake-up Sensitivity to Low.
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| I spoke "Hi, Bixby" but Bixby does not answer. | The Samsung Smart Remote may not recognise your voice when it is far away from you, turned upside down, or located in an environment with loud ambient noise.
Turn on the Voice Wake-up function.
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With Samsung Smart Remote, the following features are available except for voice recognition. There is no response even if the voice entry button is pressed. | Try pairing the remote control with the TV. |
During voice recognition, the heavy load message appears and the function does not work. | Unplug and then plug the TV power cable and then try again after 1 minute and 30 seconds. It may take a while if the voice recognition server is being inspected. |
I want to see weather information of the desired area. | Say with the area name included. |
The voice commands do not work well. They works in Bixby but not in Amazon Alexa. | Voice commands may differ between Bixby and Amazon Alexa. Refer to the command examples for each voice assistant.
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> Explore Now > Other issues
Use these procedures to resolve other issues that may occur in relation to the product.
The problem | Try this! |
| The TV is hot. | Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use. Children watching TV need constant adult supervision to prevent them from touching the TV. This heat, however, is not a defect and does not affect the TV's functionality. |
| The TV smells like plastic. | This smell is normal and will dissipate over time. |
| The settings are lost after 5 minutes or every time the TV is turned off. | If Usage Mode is set to Retail Mode, the TV's audio and video settings are automatically reset every 5 minutes. Change Usage Mode to Home Mode.
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| The TV is tilted to the side. | Remove the base stand from the TV and reassemble it. |
| The stand is wobbly or crooked. | Refer to the Quick Setup Guide and make sure that the stand is assembled correctly. |
| PIP is not available. | PIP is available only when an external device is connected with an HDMI or Component cable. Note that the function is unavailable when Smart Hub is active. This function may not be supported depending on the model or geographical area. |
| A POP (TV’s internal banner ad) appears on the screen. | Change Usage Mode to Home Mode.
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| The TV is making a popping noise. | The expansion and contraction of the TV's outer casing may cause a popping noise. This does not indicate a product malfunction. The TV is safe to use. |
| The TV is making a humming noise. | Your TV utilizes high-speed switching circuits and high levels of electrical current. Depending on the TV's brightness level, the TV may seem slightly noisier than a conventional TV. Your TV has undergone strict quality control procedures that meet our demanding performance and reliability requirements. Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange or refund. |
| The software update over the Internet has failed. | Check the network connection status
If the TV is not connected to a network, connect it to a network. The upgrade stops if you already have the latest software version. |
| The TV narrates the screen events in voice-over. | To turn off Voice Guide, move the focus from Accessibility Shortcuts to Voice Guide and then press the Select button. You can turn on or off Voice Guide. To run Accessibility Shortcuts, see the following:
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Diagnosing TV operational issues
You can diagnose issues with your TV and Smart Hub and run reset functions.
> Settings > Support > Device Care >Self Diagnosis
You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the Smart Hub and TV factory reset functions.
- Video Test
- Picture Test
- Sound Test
- HDMI Troubleshooting
- Signal Information
- Smart Hub Connection Test
- Reset Smart Hub
The problem | Try this! |
Cannot select Signal Information in Self Diagnosis. | Verify that the current channel is a digital channel. Signal Information is only available for digital channels. • |
Reset Smart Hub | Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications. • |
Reset picture | Resets current picture settings to the default settings. • |
Reset sound | Resets current sound settings to the default settings. • |
See other models: HW-Q950T/ZC SMH4150BD/XAA SM-R840NZSAXSA SM-R845FZKAXSA WW90T534DAW/S1
