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8
Consumer Support Troubleshooting Tips
Operating Instructions Safety Instructions
Troubleshooting Tips
Care and Cleaning Safety InstructionsOperating Instructions
Troubleshooting tips…
Save time and money! Review the chart below first and you may not need to call for service.
Problem Possible Causes What To Do
Dehumidifier
The dehumidifier • Make sure the dehumidifier’s plug is pushed completely
does not start
is unplugged. into the outlet.
The fuse is blown/circuit • Check the house fuse/circuit breaker box and replace
breaker is tripped. the fuse or reset the breaker.
Dehumidifier has reached its • The dehumidifier automatically turns off when either
preset level or bucket is full. condition occurs. Change to a lower setting or empty
the bucket and replace properly.
Bucket is not in the • The bucket must be in place and securely seated for the
proper position. dehumidifier to operate.
Power failure. • There is a protective time delay (up to 3 minutes) to
prevent tripping of the compressor overload. For this
reason, the unit may not start normal dehumidifying
for 3 minutes after it is turned back on.
Dehumidifier does not
Did not allow enough time • When first installed, allow at least 24 hours to maintain
dry the air as it should
to remove the moisture. the desired dryness.
Airflow is restricted. • Make sure there are no curtains, blinds or furniture
blocking the front or back of the dehumidifier. See the
Choosing a Location
section.
Dirty filter. • See the
Care and Cleaning
section.
The Humidity Control may • For drier air, press the pad and set to a lower percent
not be set low enough. value (%) or at
CO
(continuous) for maximum
dehumidification.
Doors and windows may not • Check that all doors, windows and other openings
be closed tightly. are securely closed.
Clothes dryer may be • Install the dehumidifier away from the dryer.
blowing moisture-laden The dryer should be vented to the outside.
air into the room.
Room temperature • Moisture removal is best at higher room temperatures.
is too low. Lower room temperatures will reduce the moisture
removal rate. Models are designed to be operated at
temperatures above 41°F (5°C).
Dehumidifier runs
Area to be dehumidified • The capacity of your dehumidifier may not be adequate.
too much
is too large.
Doors and windows are open. • Close all doors and windows to the outside.
Frost appears on
Dehumidifier has been recently • This is normal. Frost will usually disappear
the coils
turned on, or room temperature within 60 minutes. See the
Automatic Defrost
section.
is below 41°F (5°C).
Controls cannot be set
The compressor will turn off • This is normal. Wait approximately 3 minutes and set the
and the fan will automatically fan as desired.
continue to run for
approximately 3 minutes at a
fixed setting.
Fan noise
Air is moving through • This is normal.
the dehumidifier.
Water on floor
Hose connection may be loose. • Check the hose connection. See the
Removing Collected
Water
section.
Intend to use the bucket to • Disconnect the hose if using the bucket to collect water.
collect water, but a hose See the
Removing Collected Water
section.
is attached.
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