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Trouble shooting en
35
3Trouble shooting
Tr oubl e shoot i ng
Usually, faults are small matters that are easy to
eliminate. Please read the information in the table
before calling the after-sales service.
:Warning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by
one of our trained after-sales technicians. If the
appliance is defective, unplug the appliance from the
mains or switch off the circuit breaker in the fuse box.
Contact the after-sales service.
Notes
■ If “ appears on the display, press and hold the
button for the relevant cooking zone in order to read
the fault code.
■ If the fault code is not listed in the table, disconnect
the hob from the mains power supply and wait
30 seconds before reconnecting it. If this code is
displayed again, contact the technical after-sales
service and specify which fault code has appeared.
■ If a fault occurs, the appliance will not switch to
standby mode.
Fault/indicator or symbol Possible cause Solution
The appliance is not working The plug is not plugged into the mains Connect the appliance to the mains electricity supply
Power failure Check whether other kitchen appliances are working
The fuse/circuit breaker is faulty Check in the fuse box to make sure that the fuse/circuit breaker
for the appliance is in working order
The symbol lighting is not work-
ing.
The control unit is faulty. Call the after-sales service.
The ventilation system is not
working.
The metal grease filter is not inserted correctly. Insert the metal grease filter correctly.
The filter detection sensor is not working Call the after-sales service.
”‚‹
The metal grease filter is saturated. Clean the metal grease filter.~ "Cleaning" on page 28
”‚‚
The activated charcoal filter is saturated. Replace the activated charcoal filter.~ "Cleaning" on page 28
”‚‹ / ”‚‚
The saturation indicator is lit even though the fil-
ter has been cleaned or replaced.
Reset the saturation indicator. ~ "Resetting the saturation
displays" on page 31
Nothing on the display The power supply has been disconnected. Use other electrical appliances to check whether a short circuit
has occurred in the power supply.
The appliance has not been connected as shown
in the circuit diagram.
Make sure that the appliance has been connected as shown in
the circuit diagram.
Electronics fault. If you are unable to rectify the fault, contact the technical after-
sales service.
The indicators are flashing The control panel is wet or an object is covering
it.
Dry the control panel or remove the object.
The Ù indicator is flashing on
the hotplate displays
A fault has occurred in the electronics. To acknowledge the fault, briefly cover the control panel with
your hand.
”ƒ
The electronics have overheated and switched
off the affected hotplate.
Wait until the electronics have cooled down sufficiently. Then
touch any symbol on the hob.
”…
The electronics have overheated and all the hot-
plates have been switched off.
Ӡ + heat setting and signal
tone
There is a hot pan near the control panel. There
is a risk that the electronics will overheat.
Remove the pan. The fault code will go out shortly afterwards.
You can resume cooking.
Ӡ and signal tone
There is a hot pan near the control panel. The
hotplate has been switched off to protect the
electronics.
Remove the pan. Wait a few seconds. Touch any touch control.
When the fault code on the display goes out, you can resume
cooking.
”‚ / ”‡
The hotplate has overheated and has been
switched off to protect your work surface.
Wait until the electronics have cooled down sufficiently before
switching the hotplate on again.
”‰
The hotplate has been operating continuously for
an extended period.
The automatic safety switch-off function has been activated. See
the section entitled ~ "Automatic safety cut-out"
“Š‹‹‹
“Š‹‚‹
The operating voltage is incorrect/outside of the
normal operating range.
Contact your electricity supplier.
—…‹‹
The hob is not connected properly Disconnect the hob from the power supply. Make sure that it has
been connected as shown in the circuit diagram.
Do not place hot pans on the control panel.
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