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49-80826 Rev. 2 19
Before you
call for service
Save time and money! Review the charts on the following pages first and you may not need to
call for service.
Troubleshooting Tips
Induction Cooktop
Problem Possible Causes What To Do
Surface elements will
not maintain a rolling
boil or cooking is slow
Improper cookware being used. Use pans that are recommended for
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size of the surface element.
Surface elements do
not work properly
Cooktop controls improperly set. Check to be sure the correct control is set
for the surface element you are using.
Power arc ON
indicator blinking
Wrong pan type. Use a magnet to check that cookware is
induction compatible.
Pan is too small. Blinking “ON” indicator — pan size is below
the minimum size for the element. See the
Using the correct size cookware section.
Pan not positioned correctly. Center the pan in the cooking ring.
+, -, or control lock pads
have been touched before an
element is turned on.
See the Operating the Cooking Elements
section.
Scratches on cooktop
glass surface
Incorrect cleaning methods
being used.
Use recommended cleaning procedures.
See the Cleaning the glass cooktop section.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between the
cookware and the surface of the
cooktop. Cookware has been
slid across the cooktop surface.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms
of cookware are clean before use, and use
cookware with smooth bottoms.
Areas of discoloration
on the cooktop
Food spillovers not cleaned
before next use.
See the Cleaning the glass cooktop section.
Hot surface on a model with a
light-colored glass cooktop.
This is normal. The surface may appear
discolored when it is hot. This is temporary
and will disappear as the glass cools.
Plastic melted to the
surface
Hot cooktop came into contact
with plastic placed on the hot
cooktop.
See the Glass surface – potential for
permanent damage section in the Cleaning
the glass cooktop section.
Pitting (or indentation)
of the cooktop
Hot sugar mixture spilled on the
cooktop.
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Unresponsive keypad Keypad is dirty. Clean the keypad.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the circuit
breaker.
Pan detection/sizing
not working properly
Improper cookware being used. 8VHDÀDWLQGXFWLRQFDSDEOHSDQWKDWPHHWV
the minimum size for the element being
used. See the Using The Correct Size
Cookware section.
Pan is improperly placed. Make sure the pan is centered on the
corresponding surface element.
Cooktop control improperly set. Check to see that the control is set properly.
Noise Sounds you may hear: Buzzing,
whistling and humming.
These sounds are normal. See Cooking
Noise section.
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