Samsung UN70NU6900FXZA 70" Class Nu6900 Smart 4K TV UHD

The Remote Control

About the Buttons on the Remote Control

• The images, buttons, and functions of the remote control may differ depending on the model.
• The remote control has Braille points on the Power, Channel, Volume, and Select buttons and can be used by visually impaired persons.
• If you use the remote control that comes with your TV to control another TV, some functions may not operate normally

Installing batteries into the remote control

Match the polarity of the batteries to the symbols in the battery compartment.

• Use the remote control within 23 feet (7 m) of the TV.
• Bright light may affect the performance of the remote control. Avoid using near bright fluorescent lights or neon signs.
• The color and shape of the remote may vary depending on the model.

Initial Setup

When you turn on your TV for the first time, it immediately starts the Initial Setup. Follow the instructions displayed on the screen and configure the TV's basic settings to suit your viewing environment.

• To perform the Initial Setup using the SmartThings app, you must connect your mobile device via Wi-Fi.
• If the pop-up for setup does not appear automatically in the SmartThings app on your mobile device, manually add the TV using Add Device on the dashboard of the SmartThings app, and then continue with the set up process.
• The SmartThings app is available for mobile devices running Android 6.0 or higher or iOS 10 or higher.
• Noise may occur temporarily when the TV communicates with mobile devices.

Using the TV Controller

You can turn on the TV with the TV Controller button at the bottom of the TV, and then use the Control menu. The Control menu appears when the TV Controller button is pressed while the TV is On. For more information about its usage, refer to the figure below.

• The screen may dim if the protective film on the SAMSUNG logo or the bottom of the TV is not detached. Please remove the protective film.

Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, please visit "www.samsung.com" and click Support or contact the Samsung service center listed on the back cover of this manual.

• For detailed information on troubleshooting, watch the troubleshooting videos at www.samsung.com/spsn.
• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto Update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto Update)

1. The TV won’t turn on.
   • Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
   • Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red.
   • Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “The remote control does not work” below.
2. There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.
   • Make sure the connection to the device is correct and that all cables are fully inserted.
   • Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.
   • Confirm that the correct input source has been selected ( > Source).
   • Perform a TV self diagnosis to determine if the problem is caused by the TV or the device ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).
   • If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.
   • If you are not using a cable box or satellite box, and your TV is receiving TV signals from an antenna or a cable wall connector, run Auto Program to search for channels ( > Settings > Broadcasting > Auto Program).
3. The remote control does not work.
   • Check if the power indicator at the bottom of the TV blinks when you press the remote's Power button. If it does not, replace the remote control's batteries.
   • Make sure that the batteries are installed with their poles (+/–) in the correct direction.
   • Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5-1.8 m) away
4. The cable box or satellite box remote control doesn’t turn the TV on or off or adjust the volume.
   • Program the cable box or satellite box remote control to operate the TV. Refer to the cable box or satellite box user manual for the SAMSUNG TV code.
5. The TV settings are lost after 5 minutes.
   • The TV is in the Retail Mode. Change the Usage Mode in the System Manager Menu to Home Mode ( > Settings > General > System Manager > Usage Mode > Home Mode).
6. Intermittent Wi-Fi
   • Make sure the TV has a network connection ( > Settings > General > Network > Network Status).
   • Make sure the Wi-Fi password is entered correctly.
   • Check the distance between the TV and the modem or access point. The distance should not exceed 50 ft (15.2 m).
   • Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
   • 
   • Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the MAC addresses of your new modem or access point and the TV.
7. Video Apps problems (Youtube etc)
   • Change the DNS to 8.8.8.8. Select > Settings > General > Network > Network Status > IP Settings > DNS Setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
   • Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hu
8. What is Remote Support?
   • Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
   • Diagnose your TV
   • Adjust the TV settings for you
   • Perform a factory reset on your TV
   • Install recommended firmware updates
9. How does Remote Support work?
   • You can easily get Samsung Remote Support service for your TV.
     • Call the Samsung service center and ask for remote support.
     • Open the menu on your TV, and then go to the Support section. ( > Settings > Support)
     • Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the technician.
     • The technician will then access your TV.

Eco Sensor and screen brightness

Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimizes the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to > Settings > General > Eco Solution > Ambient Light Detection.

• If the screen is too dark while you are watching TV in a dark environment, it may be due to the Ambient Light Detection function.
• The eco sensor is located at the bottom of the TV. Do not block the sensor with any object. This can decrease picture brightness.

Caring for the TV

• If a sticker was attached to the TV screen, some debris can remain after you remove the sticker. Please clean the debris off before watching TV.
• The exterior and screen of the TV can get scratched during cleaning. Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches.
• Do not spray water or any liquid directly onto the TV. Any liquid that goes into the product may cause a failure, fire, or electric shock.
• To clean the screen, turn off the TV, then gently wipe away smudges and fingerprints on the panel with a micro-fiber cloth. Clean the body or panel of the TV with a micro-fiber cloth dampened with a small amount of water. After that, remove the moisture with a dry cloth. While cleaning, do not apply strong force to the surface of the panel because it can damage the panel. Never use flammable liquids (benzene, thinner, etc.) or a cleaning agent. For stubborn smudges, spray a small amount of screen cleaner on a micro-fiber cloth, and then use the cloth to wipe away the smudges.

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