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Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-13060105) -
2020 - CRC - 9/27/19
CUSTOMER INFORMATION 325
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . . . 325
Customer Assistance Offices . . . . 327
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . . . 327
Online Owner Center . . . . . . . . . . . . . 328
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . 328
Roadside Ser vice . . . . . . . . . . . . . . . . . 329
Scheduling Ser vice
Appointments . . . . . . . . . . . . . . . . . . . 331
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . . . 331
Collision Damage Repair . . . . . . . . . 332
Publication Ordering
Information . . . . . . . . . . . . . . . . . . . . . 334
Radio Frequency Statement . . . . . 335
Reporting Safety Defects
Reporting Safety Defects to the
United States Government . . . . . 335
Reporting Safety Defects to the
Canadian Government . . . . . . . . . 336
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 336
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 336
Event Data Recorders . . . . . . . . . . . . 337
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338
Infotainment System . . . . . . . . . . . . . 338
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or ser vice departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without
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