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Apps
When apps aren't working, these steps may help resolve the problem.
The problem Try this!
I launched an app, but
it's in English. How can I
change the language?
Languages supported by an app may be different from the TV Language set in the menu.
The ability to change the language depends on the app's provider.
My application is not
working.
The services of your application are not provided by the TV but by the application service
provider.
Refer to the Help section on the application service provider's website.
Media Files
When files don't play, this may help resolve the problem.
The problem Try this!
Some files are
interrupted during
playback.
This problem may occur with unsupported files or high-bitrate files. Most files can be played
back, but some files may not play smoothly.
Some files can't be
played.
Some files that use an unsupported codec may not be played back.
Make sure that the codec is supported by the TV. For more information about the supported
codecs, refer to "Read Before Playing Photo, Video, or Music Files."
Voice Recognition Issues
When the voice recognition or Bixby functions aren't working, these steps may help resolve the problem.
The problem Try this!
Bixby answers
automatically.
The TV may recognize an ambient noise or everyday conversation as a call to Bixby.
Turn off the Voice Wake-up function or set the sensitivity to Low.
• Explore Now Settings Voice Wake-up
I spoke "Hi, Bixby" but
Bixby does not answer.
The Samsung Smart Remote may not recognize your voice when it is far away from you, turned
upside down, or located in an environment with loud ambient noise.
• Use the Samsung Smart Remote less than 2 feet (1.5 m) with the remote control buttons
facing upward. (There is a built-in microphone on the front of the Samsung Smart Remote.)
• Do not place the Samsung Smart Remote near the TV speaker or an audio speaker.
Turn on the Voice Wake-up function.
• Explore Now Settings Voice Wake-up
• The Voice Wake-up function may not be supported depending on the model or geographical
area.
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