If you must contact Customer Service
Complete the following information for future reference:
Model Number: MFC-L8600CDW /
MFC-L8850CDW / MFC-L9550CDW
(Circle your model number)
Serial Number:
1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product
should you lose your receipt;
may support an insurance claim by you in the event of product loss
covered by insurance; and,
will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is
online at http://www.brother.com/registration/
.
© 2014 Brother Industries, Ltd. All rights reserved.
i
Brother numbers
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product should you lose your receipt;
may support an insurance claim by you in the event of product loss covered by insurance; and,
will help us notify you of enhancements to your product and special offers.
Complete and fax the Brother Warranty Registration and Test Sheet or, for your convenience and
most efficient way to register your new product, register on-line at
http://www.brother.com/registration/
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. You can download the latest software and utilities and read FAQs and
troubleshooting tips to learn how to get the most from your Brother product.
http://solutions.brother.com/
NOTE
You can check here for Brother driver updates.
To keep your machine’s performance up to date, check here for the latest firmware upgrade.
ii
For Customer Service
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)
or visit http://www.brother-usa.com/service/
.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, visit http://www.brother.ca/support.
Ordering supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the supply you need and you have a Visa, MasterCard, Discover, or
American Express credit card, or PayPal account, you can order directly from Brother. Visit us
online for a complete selection of the Brother accessories and supplies that are available for
purchase.
NOTE
In Canada, only Visa and MasterCard are accepted.
In USA: http://www.brother-usa.com/support (Self-Service/Email/Chat)
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (assistance via fax)
1-877-268-9575 (test your fax sending and fax receiving operations)
In Canada: http://www.brother.ca/support
(Self-Service Videos/Email/Chat/Facebook/Twitter Help)
In USA: 1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (assistance via fax)
http://www.brothermall.com/
In Canada:
http://www.brother.ca/
iii
Order information
1
Letter or A4 size single-sided pages.
2
Approximate cartridge yield is declared in accordance with ISO/IEC 19798.
3
Standard toner cartridge
4
High yield toner cartridge
5
Super High yield toner cartridge
6
5 pages per job
7
1 page per job
8
Drum life is approximate and may vary by type of use.
Description Item
Toner Cartridge <Black>
TN-331BK (Approx. 2,500 pages)
123
TN-336BK (Approx. 4,000 pages)
124
TN-339BK (Approx. 6,000 pages)
125
Toner Cartridge <Cyan>
TN-331C (Approx. 1,500 pages)
123
TN-336C (Approx. 3500 pages)
124
TN-339C (Approx. 6,000 pages)
125
Toner Cartridge <Magenta>
TN-331M (Approx. 1,500 pages)
123
TN-336M (Approx. 3,500 pages)
124
TN-339M (Approx. 6,000 pages)
125
Toner Cartridge <Yellow>
TN-331Y (Approx. 1,500 pages)
123
TN-336Y (Approx. 3,500 pages)
124
TN-339Y (Approx. 6,000 pages)
125
Drum Unit
DR-331CL (Approx. 25,000 pages)
78
Belt Unit
BU-320CL (A
pprox. 50,000 pages
16
)
Waste Toner Box
WT-320CL (Approx. 50,000 pages)
1
Paper Tray #2 (Option) LT-320CL (MFC-L8600CDW and MFC-L8850CDW)
LT-325CL (MFC-L9550CDW)
Telephone Line Cord LG3077001
Basic User's Guide LEN137001 (English for USA and Canada)
LEN137002 (French for Canada)
Quick Setup Guide LEN138001 (English for USA and Canada)
LEN138002 (French for Canada)
iv
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR
AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE
SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE
ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE
SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS
OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE
SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT
PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE
ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
v
User’s Guides and where do I find them?
1
Visit http://solutions.brother.com/.
Which Guide? What’s in it? Where is it?
Product Safety
Guide
Read this Guide first. Read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Printed / In the Box
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and
software for the operating system and
connection type you are using.
Printed / In the Box
Basic User's Guide Learn the basic Fax, Copy, Scan and Direct
Print operations and how to replace
supplies. See troubleshooting tips.
Printed / In the Box
Advanced User's
Guide
Learn more advanced operations: Fax,
Copy, security features, printing reports and
performing routine maintenance.
For USA:
PDF file / Brother Solutions
Center
1
For Other Countries:
(Windows
®
)
PDF file / CD-ROM / In the Box
(Macintosh)
PDF file / Brother Solutions
Center
1
Software and
Network User's
Guide
This Guide provides instructions for
Scanning, Printing, PC-FAX and other
operations that can be performed by
connecting your Brother machine to a
computer. You can also find useful
information about using the Brother
ControlCenter utility, using your machine in
a network environment, and frequently used
terms.
For USA:
HTML file / Brother Solutions
Center
1
For Other Countries:
(Windows
®
)
HTML file / CD-ROM / In the Box
(Macintosh)
HTML file / Brother Solutions
Center
1
Google Cloud Print
Guide
This Guide provides information about how
to configure your Brother machine to a
Google account and use Google Cloud
Print™ services for printing over the
Internet.
PDF file / Brother Solutions
Center
1
Mobile Print/Scan
Guide for Brother
iPrint&Scan
This Guide provides useful information
about printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected on a Wi-Fi
®
network.
PDF file / Brother Solutions
Center
1
Web Connect Guide This Guide provides information about how
to configure and use your Brother machine
to scan, load and view images and files on
certain websites that provide these services.
PDF file / Brother Solutions
Center
1
vi
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows
®
).................................................................2
Accessing the Advanced User's Guide, and Software and Network User's Guide
......3
Viewing Documentation...................................................................................3
How to access Guides for Advanced Features......................................................5
Accessing Brother Support (Windows
®
)................................................................6
Accessing Brother Support (Macintosh) ................................................................7
Control panel overview ..........................................................................................8
Touchscreen LCD..........................................................................................10
Setting the Ready screen ..............................................................................14
Basic Operations ...........................................................................................14
Shortcut Settings .................................................................................................15
Adding Copy Shortcuts..................................................................................15
Adding Fax Shortcuts ....................................................................................16
Adding Scan Shortcuts ..................................................................................17
Adding Web Connect Shortcuts ....................................................................18
Adding Apps Shortcuts .................................................................................19
Changing Shortcuts .......................................................................................20
Editing Shortcut Names.................................................................................20
Deleting Shortcuts .........................................................................................21
Recalling Shortcuts........................................................................................21
Set your Station ID ........................................................................................21
2 Loading paper 23
Loading paper and print media ............................................................................23
Loading paper in the standard paper tray and the optional lower tray ..........23
Loading paper in the multi-purpose tray (MP tray) ........................................25
Unscannable and unprintable areas..............................................................30
Paper settings......................................................................................................31
Paper Size .....................................................................................................31
Paper Type ....................................................................................................31
Tray Use in Copy mode.................................................................................32
Tray Use in Fax mode ...................................................................................32
Tray Use in Print mode..................................................................................33
Acceptable paper and other print media..............................................................34
Recommended paper and print media ..........................................................34
Paper type and size.......................................................................................34
Handling and using special paper .................................................................36
vii
3 Loading documents 39
How to load documents .......................................................................................39
Using the automatic document feeder (ADF) ................................................39
Using the scanner glass ................................................................................40
4 Sending a fax 41
How to send a fax ................................................................................................ 41
Stop faxing.....................................................................................................42
Faxing A4/Legal/Folio size documents from the scanner glass ....................42
Canceling a fax in process ............................................................................ 42
Transmission Verification Report................................................................... 43
5 Receiving a fax 44
Receive modes .................................................................................................... 44
Choose the correct Receive Mode ................................................................44
Using receive modes ...........................................................................................46
Fax Only ........................................................................................................46
Fax/Tel........................................................................................................... 46
Manual...........................................................................................................46
External TAD .................................................................................................46
Receive Mode settings ........................................................................................47
Ring Delay .....................................................................................................47
F/T Ring Time (Fax/Tel mode only)............................................................... 47
Easy Receive................................................................................................. 48
Fax Preview (Black and White only)....................................................................49
How to preview a received fax.......................................................................49
Turning off Fax Preview.................................................................................51
6 Using PC-FAX 52
How to use PC-FAX.............................................................................................52
PC-FAX Receive (Windows
®
only)................................................................52
PC-FAX Send ................................................................................................53
7 Telephone services and external devices 54
Telephone line services .......................................................................................54
Voice Mail ...................................................................................................... 54
Distinctive Ring.............................................................................................. 55
Connecting an external TAD (telephone answering device)................................57
Connections...................................................................................................58
Recording an outgoing message (OGM).......................................................59
Multi-line connections (PBX) .........................................................................59
External and extension telephones......................................................................59
Connecting an external or extension telephone ............................................ 59
Using external and extension telephones......................................................60
Using a non-Brother cordless external handset ............................................ 60
Using Remote Codes ....................................................................................61
viii
8 Dialing and storing numbers 62
How to dial ...........................................................................................................62
Manual dialing ...............................................................................................62
Dialing from the Address Book ......................................................................62
LDAP search .................................................................................................62
Fax redial.......................................................................................................62
Storing numbers ..................................................................................................63
Storing a pause .............................................................................................63
Storing Address Book numbers.....................................................................63
Changing Address Book names or numbers .................................................64
9 Making copies 65
How to copy .........................................................................................................65
Stop copying..................................................................................................65
Copy preset settings......................................................................................65
Copy Settings and Options............................................................................66
10 Printing from a USB flash drive or digital camera
supporting mass storage 67
Creating a PRN file for direct printing ..................................................................67
Printing directly from the USB flash drive or digital camera supporting mass
storage..............................................................................................................68
Changing the default settings for direct print .................................................70
11 How to print from a computer 71
Printing a document.............................................................................................71
12 How to scan to a computer 72
Before scanning...................................................................................................72
Scanning a document as a PDF file using ControlCenter4 (Windows
®
) .............73
How to scan a document as a PDF file using the Touchscreen ..........................75
A Routine maintenance 77
Replacing supplies...............................................................................................77
Replacing the toner cartridges.......................................................................81
Cleaning the corona wires .............................................................................87
Replacing the drum unit.................................................................................90
Replacing the belt unit ...................................................................................96
Replacing the waste toner box ....................................................................101
Cleaning the scanner...................................................................................108
ix
B Troubleshooting 109
Identifying the problem ......................................................................................109
Error and maintenance messages..................................................................... 111
Transferring your faxes or Fax Journal report ............................................. 120
Document Jams.................................................................................................122
Document is jammed in the top of the ADF unit .......................................... 122
Document is jammed under the document cover ........................................122
Removing small documents jammed in the ADF.........................................123
Document is jammed at the output tray....................................................... 123
Paper Jams........................................................................................................124
Paper is jammed in the multi-purpose tray ..................................................124
Paper is jammed in the Paper Tray 1 or Tray 2........................................... 125
Paper is jammed at the back of the machine ..............................................126
Paper is jammed inside the machine........................................................... 128
Paper is jammed underneath the paper tray ...............................................131
If you are having difficulty with your machine ....................................................133
Setting Dial Tone detection ......................................................................... 142
Telephone line interference / VoIP ..............................................................142
Improving the print quality..................................................................................143
Machine Information ..........................................................................................151
Checking the Serial Number........................................................................151
Checking the Firmware Version ..................................................................151
Reset operations .........................................................................................151
How to reset the machine............................................................................152
C Settings and features tables 153
Using the Settings Tables..................................................................................153
Settings Tables ..................................................................................................154
Features Tables................................................................................................. 181
Entering text ...................................................................................................... 210
D Specifications 211
General.............................................................................................................. 211
Document Size .................................................................................................. 214
Print media.........................................................................................................215
Fax.....................................................................................................................216
Copy ..................................................................................................................217
Scanner .............................................................................................................218
Printer ................................................................................................................ 219
Interfaces...........................................................................................................220
Network..............................................................................................................221
Direct Print feature.............................................................................................222
Computer requirements .....................................................................................223
Supplies............................................................................................................. 224
Important information for the toner cartridge life................................................225
E Index 227
x
Table of Contents
(Advanced User’s Guide)
You can view the Advanced User's Guide:
The Advanced User’s Guide explains the following features and operations.
1 General Setup
Memory storage
Set tone or pulse dialing mode
(Canada only)
Volume settings
Automatic Daylight Saving Time
Set the Time Zone
Ecology features
Quiet mode feature
Touchscreen
Dial Prefix
2 Security features
Secure Function Lock 3.0
Active Directory Authentication
IPSec
Setting Lock
Restricting dialing
3 Sending a fax
Additional sending options
Additional sending operations
4 Receiving a fax
Memory Receive Options
Remote retrieval
Additional receiving operations
5 Dialing and storing numbers
Telephone line services
Additional dialing operations
Additional ways to store numbers
6 Printing reports
Fax reports
Reports
7 Making copies
Copy settings
A Routine maintenance
Cleaning and checking the machine
Replacing periodic maintenance
parts
Packing and shipping the machine
B Options
Options
Optional paper tray (For
MFC-L8600CDW and
MFC-L8850CDW (LT-320CL)) (For
MFC-L9550CDW (LT-325CL))
Memory board
C Glossary
D Index
In USA: Brother Solutions Center at http://solutions.brother.com/
In Other Countries:
(Windows
®
)CD-ROM / In the Box
(Macintosh)Brother Solutions Center at http://solutions.brother.com/
1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
WARNING
WARNING indicates a potentially hazardous
situation which, if not avoided, could result in
death or serious injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
Notes tell you how you should respond to a
situation that may arise or give tips about how
the current operation works with other
features.
Follow all warnings and instructions marked
on the product.
NOTE
Most of the illustrations in this User’s
Guide show the MFC-L8850CDW.
General information 1
Electrical Hazard icons alert you to a
possible electrical shock.
Fire Hazard icons alert you to the
possibility of fire.
Hot Surface icons warn you not to
touch machine parts that are hot.
Prohibition icons indicate actions
that must not be performed.
Bold Bold style identifies the dial pad
numbers of the Touchpanel or
on the computer screen.
Italics Italicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the
Touchscreen of the machine.
Chapter 1
2
Accessing Brother Utilities (Windows
®
) 1
Brother Utilities is an application launcher that offers convenient access to all Brother
applications installed on your device.
a (Windows
®
7 / Windows Vista
®
/ Windows
®
XP)
Click (Start) menu, select All Programs > Brother > Brother Utilities
(Windows
®
8)
Tap or click (Brother Utilities) either on the Start screen or the desktop.
(Windows
®
8.1)
Move your mouse to the lower left corner of the Start screen and click (if you are using
a touch-based device, swipe up from the bottom of the Start screen to bring up the Apps
screen). When the Apps screen appears, tap or click (Brother Utilities).
b Select your machine.
c Choose the operation you want to use.
General information
3
1
Accessing the
Advanced User's
Guide, and Software
and Network User's
Guide
1
This Basic User's Guide does not contain all
the information about the machine such as
how to use the advanced features for Fax,
Copy, Printer, Scanner, PC-FAX and
Network. When you are ready to learn
detailed information about these operations,
read the Advanced User's Guide and
Software and Network User's Guide that
are on the CD-ROM (Windows
®
)
1
or Brother
Solutions Center(Macintosh).
1
In USA: You can find the Advanced User's Guide,
and Software and Network User's Guide on the
Brother Solutions Center at
http://solutions.brother.com/
.
Viewing Documentation 1
Viewing Documentation (Windows
®
) 1
(Windows
®
7 / Windows Vista
®
/
Windows
®
XP)
To view the documentation, from (Start)
menu, select All Programs > Brother >
Brother Utilities. Click the drop-down
list and select your model name (if not already
selected). Click Support in the left navigation
bar, and then click User's Guides.
(Windows
®
8)
Click (Brother Utilities), and then click
the drop-down list and select your model
name (if not already selected). Click Support
in the left navigation bar, and then click
User's Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following these steps:
a Turn on your computer. Insert the
CD-ROM into your CD-ROM drive.
NOTE
If the Brother screen does not appear, go
to Computer (My Computer).
(Windows
®
8: Click (File Explorer)
on the taskbar, and then go to Computer
(This PC).) Double-click the CD-ROM
icon, and then double-click start.exe.
b If the model name screen appears, click
your model name.
c If the language screen appears, click
your language. The CD-ROM Top Menu
appears.
d Click User's Guides.
In USA: The Manuals Download screen
appears.
e If the country screen appears, select
your country. After the list of User’s
Guides appears, select the Guide you
want.
Chapter 1
4
Viewing Documentation (Macintosh) 1
You can view and download User's Guides
from the Brother Solutions Center at:
http://solutions.brother.com/
.
Click Manuals on your model’s page to
download the documentation.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software and Network User's Guide
Scanning
ControlCenter
Network Scanning
Nuance™ PaperPort™ 12SE
How-to-Guides
(Windows
®
)
The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help tab in the Nuance™ PaperPort™
12SE application.
Presto! PageManager User’s Guide
(Macintosh)
NOTE
Presto! PageManager is available as a
download from
http://nj.newsoft.com.tw/download/brother/
PM9SEInstaller_BR_multilang.dmg
The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.
General information
5
1
How to find Network setup instructions
Your machine can be connected to a wireless
or wired network.
Basic setup instructions:
(see Quick Setup Guide.)
Connection to a wireless access point or
router supports Wi-Fi Protected Setup™
or AOSS™:
(see Software and Network User's Guide.)
More information about network setup:
(see Software and Network User's Guide.)
How to access Guides
for Advanced Features 1
You can view and download these Guides
from the Brother Solutions Center at:
http://solutions.brother.com/
Click Manuals on your model’s page to
download the documentation.
Google Cloud Print Guide 1
This Guide provides information about how to
configure your Brother machine to a Google
account and use Google Cloud Print™
services for printing over the Internet.
Mobile Print/Scan Guide for Brother
iPrint&Scan
1
This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected on a Wi-Fi
network.
Web Connect Guide 1
This Guide provides information about how to
configure and use your Brother machine to
scan, load and view images and files on
certain websites that provide these services.
Chapter 1
6
Accessing Brother
Support (Windows
®
) 1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers in Brother
numbers on page i and on the CD-ROM.
Click Brother Support on the Top Menu.
The Brother Support screen appears.
To access our website
(http://www.brother.com/
)
click Brother Home Page.
To view all Brother Numbers, including
Customer Service numbers for the USA
and Canada, click Support Information.
To access the USA Brother online
shopping mall
(http://www.brothermall.com/
)
for additional product and service
information, click Brother Mall.com.
To access Canada’s Brother online
shopping mall
(http://www.brother.ca/
)
for additional product and services
information, click Shop Online (Canada).
For the latest news and product support
information
(http://solutions.brother.com/
),
click Brother Solutions Center.
To visit our website for original/genuine
Brother supplies
(http://www.brother.com/original/
),
click Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/
)
for FREE photo projects and printable
downloads,
click Brother CreativeCenter.
To return to the Top Menu, click Back.
Or, if you are finished, click Exit.
Chapter 1
8
Control panel overview 1
MFC-L8850CDW and MFC-L9550CDW have the same 4.85 in. Touchscreen LCD and
Touchpanel. MFC-L8600CDW has a 3.7 in. Touchscreen LCD and Touchpanel.
NOTE
The illustrations of the control panel in this chapter are based on MFC-L9550CDW.
1 NFC (Near Field Communication)
Reader (MFC-L9550CDW)
You can use card authentication by
touching the IC card to the NFC Reader
on the control panel.
2 Touchscreen LCD
(Liquid Crystal Display)
This is a Touchscreen LCD. You can
access the menus and options by
pressing them as they are displayed on
this screen.
12
General information
9
1
3 Touchpanel:
Back
Press to go back to the previous menu
level.
Home
Press to return to the Home screen.
The factory setting displays the date
and time, but you can change the
Home screen’s default setting
(see Setting the Ready screen
on page 14.)
Cancel
Press to cancel an operation.
Dial Pad
Press the numbers on the Touchpanel
to dial telephone and fax numbers or to
enter the number of copies.
4 Power On/Off
Press to turn on the machine.
Press and hold down to turn off the
machine. The Touchscreen LCD displays
Shutting Down and stays on for a few
seconds before going off.
If you connect an external telephone or
TAD, it is always available.
5
The Wi-Fi light is on when your Brother
machine is connected to a wireless
access point.
3 4
5
Chapter 1
10
Touchscreen LCD 1
You can select three types of screens for the Home screen. When the Home screen is displayed,
you can change the displayed screen by swiping left or right, or pressing d or c.
The following screens display the machine's status when the machine is idle.
Home screen
The Home screen displays the date and time and
provides access to Fax, Copy, Scan, Wi-Fi setup, Toner
levels, Setup and the Shortcuts screens.
When the Home screen is displayed the machine is in
Ready mode. When Secure Function Lock
1
is turned on
an icon will be displayed. When Active Directory
Authentication
1
is enabled, the machine's control panel
will be locked.
1
See Advanced User's Guide.
More1 screen
The More1 screen provides access to the Shortcuts
screen and additional features, such as Secure Print,
Web Shortcut and Apps.
More2 screens
The More2 screen provides access to the Shortcuts
screen and the USB menu.
1
2
56
3 4
2
9876
3 4
2
106
3 4
General information
11
1
NOTE
Swiping is a type of user operation on the
Touchscreen that is performed by
brushing your finger across the screen to
display the next page or item.
1 Modes:
Fax
Lets you access Fax mode.
Copy
Lets you access Copy mode.
Scan
Lets you access Scan mode.
2 (Wi-Fi Setup)
A four-level indicator on the Ready mode
screen displays the current wireless signal
strength if you are using a wireless
connection.
You can easily configure the wireless
settings by pressing (for more
information, see Software and Network
User's Guide.)
3 (Toner)
See the remaining toner life.
Press to access the Toner menu.
NOTE
The indication of remaining toner life will
vary depending on the types of documents
printed and customer’s usage.
4 (Settings)
Press to access the main settings (for
more information, see Settings screen
on page 13).
5 Date and Time
See the date and time that has been set in
the machine.
6 (Shortcuts)
Press to set up Shortcuts.
You can quickly copy, scan, send a fax
and connect to a web service using the
options set as Shortcuts.
NOTE
Eight Shortcut tabs are available. You can
set up to six Shortcuts in each Shortcut
tab. A total of 48 Shortcuts are available.
7 Secure Print
Lets you access the secure print menu.
0Max
Chapter 1
12
8 Web
Press to connect the Brother machine to
an Internet service (for more information,
see Web Connect Guide).
9 Apps
Apps may have been added and/or app
names may have been changed by the
provider since this document was
published (for more information, see Web
Connect Guide).
10 USB
Press to access the Direct Print and Scan
to USB menus.
11 New Fax
When Fax Preview is set to On, you can
see how many new faxes you received
into the memory.
12 Warning icon
The warning icon appears when there
is an error or maintenance message;
press Detail to view it, and then press
to return to Ready mode.
For details, see Error and maintenance
messages on page 111.
NOTE
• This product adopts the font of ARPHIC
TECHNOLOGY CO.,LTD.
• MascotCapsule UI Framework and
MascotCapsule Tangiblet developed by
HI CORPORATION are used.
MascotCapsule is a registered trademark
of HI CORPORATION in Japan.
11
12
General information
13
1
Settings screen 1
The Touchscreen displays the machine's
status when you press .
You can check and access all the machine’s
settings from the following screen.
1 Toner
See the remaining toner life.
Press to access the Toner menu.
2 Receive Mode
See the current Receive Mode.
Fax
Fax/Tel
External TAD
Manual
NOTE
When the Distinctive Ring feature is
turned on, the Touchscreen displays D/R
(for more information, see Distinctive Ring
on page 55).
3 Network
Press to set up a network connection.
A four level indicator on the screen shows
the current wireless signal strength if you
are using a wireless connection.
4 (Date & Time)
See the date and time.
Press to access the Date & Time menu.
5 Fax Preview
See the Fax Preview status.
Press to access the Fax Preview setting.
6 All Settings
Press to access the full Settings menu.
7 Tray Setting
See the selected paper size. Press to
change the paper size and paper type
settings if needed.
8 Wi-Fi Direct
Press to set up a Wi-Fi Direct™ network
connection.
1
5
8 7
6
3
4
2
Chapter 1
14
Setting the Ready screen 1
Set the Ready screen to either Home, More1
or More2.
When the machine is idle or you press ,
the Touchscreen will return to the screen you
set.
a Press .
b Press All Settings.
c Swipe up or down, or press a or b to
display General Setup.
d Press General Setup.
e Swipe up or down, or press a or b to
display Button Settings.
f Press Button Settings.
g Press Home Button Settings.
h Press Home, More1 or More2.
i Press .
The machine will go to your chosen
Home screen.
Basic Operations 1
Press your finger on the Touchscreen to
operate it. To display and access all the
screen menus or options, swipe left, right, up,
down, or press d c or a b to scroll through
them.
IMPORTANT
DO NOT press the Touchscreen with a
sharp object, such as a pen or stylus. It
may damage the machine.
The following steps explain how to change a
setting in the machine. In this example, the
Touchscreen Backlight setting is changed
from Light to Med.
a Press .
b Press All Settings.
c Swipe up or down, or press a or b to
display General Setup.
d Press General Setup.
e Swipe up or down, or press a or b to
display LCD Settings.
General information
15
1
f Press LCD Settings.
g Press Backlight.
h Press Med.
NOTE
Press to go back to the previous level.
i Press .
Shortcut Settings 1
You can add the fax, copy, scan and Web
Connect settings you use most frequently by
setting them as your Shortcuts. Later you can
recall and apply these settings quickly and
easily. You can add up to 48 Shortcuts.
Adding Copy Shortcuts 1
The following settings can be included in a
copy Shortcut:
Quality
Enlarge/Reduce
Density
Contrast
Stack/Sort
Page Layout
Color Adjust
2-sided Copy
2-sided Copy Page Layout
(MFC-L8850CDW and MFC-L9550CDW)
Tray Use
Remove Background Color
a Press .
b Press a tab from 1 to 8.
c Press where you have not added a
Shortcut.
d Press Copy.
e Read the information on the
Touchscreen, and then confirm it by
pressing OK.
f Swipe up or down, or press a or b to
display the copy presets, and then press
the preset you want.
Chapter 1
16
g Swipe up or down, or press a or b to
display the available settings, and then
press the setting you want.
h Swipe up or down, or press a or b to
display the available options for the
setting, and then press the option you
want.
Repeat steps g and h until you have
selected all the settings for this Shortcut.
i When you have finished changing the
settings, press Save as Shortcut.
j Read and confirm the displayed list of
settings you selected, and then
press OK.
k Enter a name for the Shortcut using the
keyboard on the machine's
Touchscreen. (To help you enter
characters, see Entering text
on page 210.)
Press OK.
l Press OK to save your Shortcut.
Adding Fax Shortcuts 1
The following settings can be included in a fax
Shortcut:
Address
Fax Resolution
2-sided Fax
(MFC-L8850CDW and MFC-L9550CDW)
Contrast
Broadcasting
Real Time TX
Coverpage Setup
Overseas Mode
Glass Scan Size
a Press .
b Press a tab from 1 to 8.
c Press where you have not added a
Shortcut.
d Press Fax.
e Read the information on the
Touchscreen, and then confirm it by
pressing OK.
f Enter the fax or telephone number using
the dial pad on the Touchpanel, the
Address Book or the Call History on the
Touchscreen. When you have finished,
go to step g.
NOTE
• You can enter up to 20 digits for a fax
number.
• If the Shortcut is to be used for
broadcasting, press Options and select
Broadcasting in step h before entering
the fax or telephone number in step f.
• You can enter up to 20 fax numbers if the
Shortcut is for broadcasting. The fax
numbers can be entered in any
combination of Group numbers from the
Address Book, individual fax numbers
from the Address Book or numbers
entered manually (see Advanced User's
Guide).
• When you enter a fax number in a
Shortcut, it will be added automatically to
the Address Book. The name in the
Address Book will be the Shortcut name
plus a sequential number.
g Press Options.
h Swipe up or down, or press a or b to
display the available settings, and then
press the setting you want.
i Press the option you want.
Repeat steps h and i until you have
selected all the settings for this Shortcut.
Press OK.
j When you have finished changing the
settings, press Save as Shortcut.
General information
17
1
k Read and confirm the displayed list of
settings you selected, and then
press OK.
l Enter a name for the Shortcut using the
keyboard on the machine's
Touchscreen. (To help you enter letters,
see Entering text on page 210.)
Press OK.
m Press OK to save your Shortcut.
Adding Scan Shortcuts 1
The following settings can be included in a
scan Shortcut:
to USB
2-sided Scan
(MFC-L8850CDW and MFC-L9550CDW)
Scan Type
Resolution
File Type
Glass Scan Size
File Name
File Size
Remove Background Color
to E-mail Server (MFC-L8600CDW is
supported only after IFAX is downloaded)
Address
2-sided Scan
(MFC-L8850CDW and MFC-L9550CDW)
Scan Type
Resolution
File Type
Glass Scan Size
File Size
to OCR / to File / to Image / to E-mail
PC Select
to FTP/SFTP / to Network
Profile Name
a Press .
b Press a tab from 1 to 8.
c Press where you have not added a
Shortcut.
d Press Scan.
e Swipe up or down, or press a or b to
display the type of scan you want, and
then press it.
f Do one of the following:
If you pressed to USB, read the
information on the Touchscreen, and
then press OK to confirm it. Go to
step i.
If you pressed to E-mail Server,
read the information on the
Touchscreen, and then press OK to
confirm it. Go to step g.
If you pressed to OCR, to File, to
Image or to E-mail, read the
information on the Touchscreen, and
then press OK to confirm it. Go to
step h.
If you pressed to FTP/SFTP or to
Network, read the information on
the Touchscreen, and then press OK
to confirm it.
Swipe up or down, or press a or b to
display the Profile Name, and then
press it.
Press OK to confirm the Profile Name
you have selected. Go to step n.
NOTE
To add a Shortcut for to FTP/SFTP and
to Network you must have added the
Profile Name beforehand.
Chapter 1
18
g Do one of the following:
To enter an E-mail address
manually, press Manual. Enter the
E-mail address using the keyboard
on the machine's Touchscreen. (To
help you enter letters, see Entering
text on page 210.)
Press OK.
To enter an E-mail address from the
Address Book, press Address
Book. Swipe up or down, or press
a or b to display the E-mail address
you want, and then press it.
Press OK.
After you confirm the E-mail address
you entered, press OK. Go to step i.
NOTE
Press Detail to view the list of
addresses you have entered.
h Do one of the following:
When the machine is connected to a
computer using a USB connection:
Press OK to confirm USB is selected
as the PC Name. Go to step n.
When the machine is connected to a
network:
Swipe up or down, or press a or b to
display the PC Name, and then press
it. Press OK to confirm the PC Name
you selected. Go to step n.
i Press Options.
j Swipe up or down, or press a or b to
display the available settings, and then
press the setting you want.
k Swipe up or down, or press a or b to
display the available options for the
setting, and then press the option you
want.
Repeat steps j and k until you have
selected all the settings for this Shortcut.
Press OK.
l Review the settings you have selected:
If you must make more changes,
return to step i.
If you are satisfied with your
changes, press Save as
Shortcut.
m Review your settings on the
Touchscreen, and then press OK.
n Enter a name for the Shortcut using the
keyboard on the machine's
Touchscreen. (To help you enter letters,
see Entering text on page 210.)
Press OK.
o Read the information on the
Touchscreen, and then press OK to save
your Shortcut.
Adding Web Connect
Shortcuts 1
The settings for these services can be
included in a Web Connect Shortcut:
SKYDRIVE
®
BOX
PICASA WEB ALBUMS™
GOOGLE DRIVE™
FLICKR
®
FACEBOOK
EVERNOTE
®
DROPBOX
NOTE
• Web services may have been added
and/or service names may have been
changed by the provider since this
document was published.
• To add a Web Connect Shortcut, you must
have an account with the desired service
(for more information, see Web Connect
Guide).
General information
19
1
a Press .
b Press a tab from 1 to 8.
c Press where you have not added a
Shortcut.
d Press Web.
e If information about the Internet
connection is displayed, read the
information and confirm it by pressing
OK.
NOTE
Occasionally, updates or announcements
about your machine's feature will be
displayed on the machine's Touchscreen.
Read the information, and then press OK.
f Swipe left or right, or press d or c to
display the available service, and then
press the desired service.
g Press your account.
If the account needs a PIN code, enter
the PIN for the account using the
keyboard on the machine's
Touchscreen.
Press OK.
h Press the function you want.
NOTE
The functions that can be set vary
depending on the selected service.
i Read and confirm the displayed list of
functions you selected, and then
press OK.
j Enter a name for the Shortcut using the
keyboard on the Touchscreen. (For help
entering letters, see Entering text
on page 210.)
Press OK.
k Press OK to save your Shortcut.
Adding Apps Shortcuts 1
The settings for these services can be
included in an Apps Shortcut:
NoteScan
Outline&Scan
Outline&Copy
NOTE
Web services may have been added
and/or service names may have been
changed by the provider since this
document was published.
a Press .
b Press a tab from 1 to 8.
c Press where you have not added a
Shortcut.
d Press Apps.
e If information about the Internet
connection is displayed, read the
information and confirm it by pressing
OK.
NOTE
Occasionally, updates or announcements
about your machine's feature will be
displayed on the Touchscreen.
Read the information, and then press OK.
f Swipe left or right, or press d or c to
display the available apps, and then
press the desired app.
g Press your account.
If the account needs a PIN code, enter
the PIN for the account using the
keyboard on the machine's
Touchscreen.
Press OK.
Chapter 1
20
h Press the app you want.
NOTE
The apps that can be set vary depending
on the selected service.
i Read and confirm the displayed list of
apps you selected, and then press OK.
j Enter a name for the Shortcut using the
keyboard on the machine's
Touchscreen. (For help entering letters,
see Entering text on page 210.)
Press OK.
k Press OK to save your Shortcut.
Changing Shortcuts 1
You can change the settings in a Shortcut.
NOTE
(Web Connect Shortcuts) You cannot
change a Web Connect Shortcut. If you
want to change the Shortcut, you must
delete it, and then add a new Shortcut.
(For more information, see Deleting
Shortcuts on page 21 and Adding Web
Connect Shortcuts on page 18.)
a Press .
b Press a tab from 1 to 8 to display the
Shortcut you want to change.
c Press the Shortcut you want. The
settings for the Shortcut that you chose
are displayed.
d Change the settings for the Shortcut you
chose in step c (for more information,
see Shortcut Settings on page 15).
e When you have finished changing
settings, press Save as Shortcut.
f Press OK to confirm.
g Do one of the following:
To overwrite the Shortcut, press
Yes. Go to step i.
If you do not want to overwrite the
Shortcut, press No to enter a new
Shortcut name. Go to step h.
h To create a new Shortcut, hold down
to delete the current name, and then
enter a new name using the keyboard
on the machine's Touchscreen. (To help
you enter letters, see Entering text
on page 210.)
Press OK.
i Press OK to confirm.
Editing Shortcut Names 1
You can edit a Shortcut name.
a Press .
b Press a tab from 1 to 8 to display the
Shortcut you want.
c Press .
NOTE
You can also press , All Settings
and Shortcut Settings.
d Press the Shortcut.
e Press Edit Shortcut Name.
f To edit the name, hold down to
delete the current name, and then enter
a new name using the keyboard on the
machine's Touchscreen. (To help you
enter letters, see Entering text
on page 210.)
Press OK.
General information
21
1
Deleting Shortcuts 1
You can delete a Shortcut.
a Press .
b Press a tab from 1 to 8 to display the
Shortcut you want.
c Press .
NOTE
You can also press , All Settings
and Shortcut Settings.
d Press the Shortcut.
e Press Delete to delete the Shortcut
that you chose in step d.
f Press Yes to confirm.
Recalling Shortcuts 1
The Shortcut settings are displayed on the
Shortcut screen. To recall a Shortcut, simply
press the Shortcut name.
Set your Station ID 1
Set the machine's Station ID if you want the
date and time to appear on each fax you
send.
a Press .
b Press All Settings.
c Swipe up or down, or press a or b to
display Initial Setup.
Press Initial Setup.
d Swipe up or down, or press a or b to
display Station ID.
Press Station ID.
e Press Fax.
f Enter your fax number (up to 20 digits)
using the numbers on the Touchscreen,
and then press OK.
g Press Tel.
h Enter your telephone number (up to 20
digits) using the numbers on the
Touchscreen, and then press OK. If your
telephone number and fax number are
the same, enter the same number
again.
i Press Name.
j Use the Touchscreen to enter your
name (up to 20 characters), and then
press OK.
Chapter 1
22
NOTE
• To enter numbers or special characters,
press repeatedly until the
character you want to enter appears, then
press the character you want.
• If you entered a character incorrectly and
want to change it, press d or c c to move
the cursor to the incorrect character, then
press .
• To enter a space, press Space.
• For more details, see Entering text
on page 210.
k Press .
NOTE
(USA only) The Telephone Consumer
Protection Act of 1991 makes it unlawful
for any person to use a computer or
electronic device to send any message via
a telephone fax machine unless such
messages clearly contain, in a margin at
the top or bottom of each transmitted
page, or on the first page of the
transmission, the date and time it is sent
and an identification of the business or
other entity or other individual sending the
message and the telephone number of the
sending machines or such business, other
entity or individual. To program this
information into your machine, see Quick
Setup Guide and Set your Station ID
on page 21.
23
2
2
Loading paper and
print media 2
The machine can feed paper from the
standard paper tray, multi-purpose tray or
optional lower tray.
When you load paper in the paper tray, note
the following:
If your application software supports
paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by pressing the
buttons on the Touchscreen.
Loading paper in the standard
paper tray and the optional
lower tray 2
You can load up to 250 sheets in the standard
paper tray (Tray 1). You can also load up to
500 sheets in the optional lower tray (Tray 2).
Paper can be loaded up to the maximum
paper mark ( ) on the right side of the
paper tray (for the recommended paper to
use, see Acceptable paper and other print
media on page 34).
Printing on plain paper, thin paper or
recycled paper from Tray 1 and Tray 2
2
a Pull the paper tray completely out of the
machine.
Loading paper 2
Chapter 2
24
b While pressing the blue paper-guide
release levers (1), slide the paper
guides to fit the paper you are loading in
the tray. Make sure the guides are firmly
in the slots.
c Fan the stack of paper well to avoid
paper jams and misfeeds.
d Load paper in the tray and make sure:
The paper is below the maximum
paper mark ( ) (1).
Overfilling the paper tray will cause
paper jams.
The side to be printed on is face down.
The paper guides touch the sides of
the paper so it will feed correctly.
e Put the paper tray firmly back in the
machine. Make sure the tray is
completely inserted into the machine.
1
1
1
Loading paper
25
2
f Lift up the support flap (1) to prevent
paper from sliding off the face-down
output tray, or remove each page as
soon as it comes out of the machine.
g Send the print job to the machine.
Loading paper in the multi-
purpose tray (MP tray) 2
You can load up to three envelopes, one
sheet of glossy paper, other special print
media, or up to 50 sheets of plain paper in the
MP tray. Use this tray to print or copy on thick
paper, bond paper, labels , envelopes or
glossy paper. (For the recommended paper
to use, see Acceptable paper and other print
media on page 34).
Printing on plain paper, thin paper,
recycled paper, bond paper or glossy
paper from the MP tray
2
a Open the MP tray and lower it gently.
b Pull out the MP tray support (1) and
unfold the flap (2).
1
2
1
Chapter 2
26
c Load paper in the MP tray and make
sure:
The paper stays under the maximum
paper tab (1).
The paper's leading edge (top of
paper) is positioned between the
and arrows (2).
The side to be printed on must be
face up with the leading edge (top of
the paper) in first.
The paper guides touch the sides of
the paper so it will feed properly.
NOTE
When you are using glossy paper, put only
one sheet at a time in the MP tray to avoid
a paper jam.
d Lift up the support flap to prevent paper
from sliding off the face-down output
tray, or remove each page as soon as it
comes out of the machine.
e Send the print job to the machine.
2
1
Loading paper
27
2
Printing on thick paper, labels and
envelopes from the MP tray
2
When the back cover (face-up output tray) is
pulled down, the machine has a straight
paper path from the MP tray through to the
back of the machine. Use this paper feed and
output method when you want to print on thick
paper, labels or envelopes. (For the
recommended paper to use, see Acceptable
paper and other print media on page 34 and
Envelopes on page 37.)
Before loading, press the corners and sides
of the envelopes to make them as flat as
possible.
a Open the back cover (face-up output
tray).
b (For printing envelopes only)
Pull down the two gray levers, one on
the left side and one on the right side,
toward you as shown in the illustration
below.
c Open the MP tray and lower it gently.
Chapter 2
28
d Pull out the MP tray support (1) and
unfold the flap (2).
e Load paper, labels or envelopes in the
MP tray. Make sure:
The number of envelopes in the MP
tray does not exceed three.
The paper, labels or envelopes stay
under the maximum paper tab (1).
The paper's leading edge (top of
paper) is positioned between the
and arrows (2).
The side to be printed on must be
face up.
2
1
2
1
Loading paper
29
2
f Send the print job to the machine.
NOTE
• Remove each envelope as soon as it has
been printed. Stacking the envelopes may
cause them to jam or curl.
• If envelopes or thick paper get smudged
during printing set the Media Type to Env.
Thick or Thicker Paper to increase the
fixing temperature.
• If the envelopes are creased after they are
printed, see Improving the print quality
on page 143.
• If your thick paper curls during printing,
load only one sheet at a time in the MP
tray.
• Envelope joints that are sealed by the
manufacturer should be secure.
• All sides of the envelope should be
properly folded without wrinkles or
creases.
g (For printing envelopes only)
When you have finished printing, reset
the two gray levers that you pulled down
in step b back to their original positions.
h Close the back cover (face-up output
tray).
NOTE
• For 2-sided printing of copies and
received faxes, see Advanced User's
Guide.
• For 2-sided printing using your computer,
see Software and Network User's Guide.
Chapter 2
30
Unscannable and unprintable areas 2
The figures in the table show maximum unscannable and unprintable areas. These areas may
vary depending on the paper size or settings in the application you are using.
Usage Document
Size
Top (1)
Bottom (3)
Left (2)
Right (4)
Fax (Sending) Letter 0.12 in. (3 mm) 0.16 in. (4 mm)
A4 0.12 in. (3 mm) (ADF)
0.04 in. (1 mm)
(Scanner Glass)
0.12 in. (3 mm)
Legal 0.12 in. (3 mm) 0.16 in. (4 mm)
Copy
*
Letter 0.16 in. (4 mm) 0.16 in. (4 mm)
*
a single copy
or a 1 in 1 copy
A4 0.16 in. (4 mm) 0.12 in. (3 mm)
Legal 0.16 in. (4 mm) 0.16 in. (4 mm)
Scan Letter 0.12 in. (3 mm) 0.12 in. (3 mm)
A4 0.12 in. (3 mm) 0.12 in. (3 mm)
Legal (ADF) Approx. 0.12 in.
(3 mm)
Approx. 0.12 in.
(3 mm)
Print Letter 0.16 in. (4.2 mm) 0.16 in. (4.2 mm)
A4 0.16 in. (4.2 mm) 0.16 in. (4.2 mm)
Legal 0.16 in. (4.2 mm) 0.16 in. (4.2 mm)
1
3
24
Loading paper
31
2
Paper settings 2
Paper Size 2
When you change the size of paper in the
tray, you must also change the setting for
paper size at the same time so your machine
can fit the document or an incoming fax on
the page.
You can use the following sizes of paper for
copies: Letter, A4, Legal, Executive, B5(JIS),
A5, A5 L (Long Edge), A6 and Folio and the
following sizes for printing faxes: Letter, A4,
Legal or Folio (8.5 in. 13 in.).
a Press .
b Press (Tray Setting).
c Press Paper Size.
d Press MP Tray, Tray #1 or Tray
#2
1
.
e Swipe up or down, or press a or b to
display Letter, A4, B5(JIS),
B5(ISO)
2
, A5, A5(Long Edge)
3
,
A6
3
, Executive, Legal, Folio,
3"x5"
2
, Com-10
2
, Monarch
2
, C5
2
,
DL
2
, and press the option you want.
f Press .
1
Tray #2 appears only if the optional lower tray is
installed.
2
MP Tray only
3
MP Tray and Tray #1 only
NOTE
• When an appropriate size is not in the tray
received faxes will be stored in the
machine’s memory and Size mismatch
will appear on the Touchscreen (for more
information, see Error and maintenance
messages on page 111).
• If the tray is out of paper and received
faxes are in the machine’s memory, No
Paper will appear on the Touchscreen.
Insert paper in the empty tray.
Paper Type 2
To get the best print quality set the machine
for the type of paper you are using.
a Press .
b Press (Tray Setting).
c Press Paper Type.
d Press MP Tray, Tray #1 or Tray
#2
1
.
e Swipe up or down, or press a or b to
display Thin, Plain Paper, Thick
2
,
Thicker
2
, Recycled Paper, Bond
Paper
2
, Label
2
, Envelope
2
, Env.
Thin
2
, Env. Thick
2
, Glossy
Paper
2
, and press the option you want.
f Press .
1
Tray #2 appears only if the optional lower tray is
installed.
2
MP Tray only
Chapter 2
32
Tray Use in Copy mode 2
You can change the priority tray that the
machine will use for printing copies.
When you choose Tray#1 Only, MP Only
or Tray#2 Only
1
, the machine pulls the
paper only from that tray. If the selected tray
is out of paper, No Paper will appear on the
Touchscreen. Insert the paper in the empty
tray.
To change the tray setting follow the
instructions below:
a Press .
b Press (Tray Setting).
c Press Tray Use: Copy.
d Swipe up or down, or press a or b to
choose Tray#1 Only, Tray#2
Only
1
, MP Only, MP>T1>T2
1
,
MP>T2>T1
1
, T1>T2>MP
1
or
T2>T1>MP
1
, and press the option you
want.
e Press .
1
Tray#2 Only and T2 appear only if the optional
lower tray is installed.
NOTE
• When loading the documents in the ADF
and MP>T1>T2, T1>T2>MP or T2>T1>MP
is selected, the machine looks for the tray
with the most suitable paper and pulls
paper from that tray. If no tray has suitable
paper, the machine pulls paper from the
higher priority tray.
• When using the scanner glass, your
document is copied from the higher
priority tray even if more suitable paper is
in another paper tray.
Tray Use in Fax mode 2
You can change the default tray that the
machine will use for printing received faxes.
When you choose Tray#1 Only, MP Only
or Tray#2 Only
1
, the machine pulls the
paper only from that tray. If the selected tray
is out of paper, No Paper will appear on the
Touchscreen. Insert the paper in the empty
tray.
When you choose MP>T1>T2
1
, the machine
pulls paper from the MP tray until it is empty,
then from Tray 1, and then from Tray 2.
When you choose MP>T2>T1
1
, the machine
pulls paper from the MP tray until it is empty,
then from Tray 2, and then from Tray 1.
When you choose T1>T2>MP
1
, the machine
pulls paper from Tray 1 until it is empty, then
from Tray 2, and then from the MP tray.
When you choose T2>T1>MP
1
, the machine
pulls paper from Tray 2 until it is empty, then
from Tray 1, and then from the MP tray.
NOTE
• You can use four sizes of paper for
printing faxes: Letter, A4, Legal or Folio
(8.5 in. × 13 in.).
When an appropriate size is not in any of
the trays, received faxes will be stored in
the machine’s memory and Size
mismatch will appear on the
Touchscreen. (for more information,
see Error and maintenance messages
on page 111).
• If the tray is out of paper and received
faxes are in the machine’s memory, No
Paper will appear on the Touchscreen.
Insert paper in the empty tray.
a Press .
b Press (Tray Setting).
Loading paper
33
2
c Swipe up or down, or press a or b to
display Tray Use: Fax.
d Press Tray Use: Fax.
e Swipe up or down, or press a or b to
choose Tray#1 Only, Tray#2
Only
1
, MP Only, MP>T1>T2
1
,
MP>T2>T1
1
, T1>T2>MP
1
or
T2>T1>MP
1
, and press the option you
want.
f Press .
1
Tray#2 Only and T2 appear only if the optional
lower tray is installed.
Tray Use in Print mode 2
You can change the default tray the machine
will use for printing from your computer and
for Direct Print.
a Press .
b Press (Tray Setting).
c Swipe up or down, or press a or b to
display Tray Use: Print.
d Press Tray Use: Print.
e Swipe up or down, or press a or b to
choose Tray#1 Only, Tray#2
Only
1
, MP Only, MP>T1>T2
1
,
MP>T2>T1
1
, T1>T2>MP
1
or
T2>T1>MP
1
, and press the option you
want.
f Press .
1
Tray#2 Only and T2 appear only if the optional
lower tray is installed.
Chapter 2
34
Acceptable paper and
other print media 2
Print quality may vary according to the type of
paper you are using.
You can use the following types of print
media: plain paper, thin paper, thick paper,
thicker paper, bond paper, recycled paper,
labels, envelopes or glossy paper (see Print
media on page 215).
For best results, follow these instructions:
DO NOT load different types of paper in
the paper tray at the same time because it
may cause the paper to jam or misfeed.
For correct printing, you must choose the
same paper size from your software
application as the paper in the tray.
Avoid touching the printed surface of the
paper immediately after printing.
Before you buy a lot of paper, test a small
quantity to make sure the paper is
appropriate for the machine.
Use labels that are designed for use in
laser machines.
Recommended paper and
print media 2
To get the best print quality, we recommend
using the paper in the table.
Paper type and size 2
The machine feeds paper from the installed
standard paper tray, multi-purpose tray or
optional lower tray.
The names for the paper trays in the
printer driver and this Guide are as
follows:
2
Paper Type Item
Plain Paper Xerox 4200DP 20 lb
Hammermill Laser Print
(24 lb=90 g/m
2
)
Recycled Paper No specific brand
recommended
Labels Avery laser labels white
#5160
Envelopes No specific brand
recommended
Glossy Paper NewPage Futura Laser Gloss
80 lb Text/32 lb Bond (118
g/m
2
)
Xerox Digital Color Elite
Gloss
Tray and optional unit Name
Multi-purpose tray MP tray
Standard paper tray Tray 1
Optional lower tray unit Tray 2
Loading paper
35
2
Paper Tray Capacity 2
1
Folio size is 8.5 in. 13 in. (215.9 mm 330.2 mm).
2
Load only one sheet of Glossy in the MP tray.
Recommended paper specifications 2
The following paper specifications are appropriate for this machine.
Use plain paper that is appropriate for laser/LED machines to make copies.
Use paper that is 20 to 24 lb (75 to 90 g/m
2
).
Use long grain paper with a neutral Ph value, and a moisture content of approximately 5%.
This machine can use recycled paper that meets DIN 19309 specifications.
Paper size Paper types No. of sheets
Multi-purpose tray
(MP tray)
Width: 3.0 to 8.5 in.
(76.2 to 215.9 mm)
Length: 5 to 14 in.
(127 to 355.6 mm)
Plain Paper, Thin Paper,
Thick Paper,
Thicker Paper,
Recycled Paper,
Bond Paper, Labels,
Envelopes, Env. Thin,
Env.Thick and Glossy
Paper
2
up to 50 sheets
20 lb (80 g/m
2
)
3 Envelopes
1 Glossy paper
Standard paper tray
(Tray 1)
Letter, A4, Legal,
B5 (JIS), Executive, A5,
A5 (Long Edge), A6,
Folio
1
Plain Paper, Thin Paper
and Recycled Paper
up to 250 sheets
20 lb (80 g/m
2
)
Optional lower tray
(Tray 2)
Letter, A4, Legal,
B5 (JIS), Executive, A5,
Folio
1
Plain Paper, Thin Paper
and Recycled Paper
up to 500 sheets
20 lb (80 g/m
2
)
Basis Weight
20-24 lb (75-90 g/m
2
)
Thickness 80-110 m
Roughness Higher than 20 sec.
Stiffness
90-150 cm
3
/100
Grain Direction Long grain
Volume Resistivity
10e
9
-10e
11
ohm
Surface Resistivity
10e
9
-10e
12
ohm-cm
Filler
CaCO
3
(Neutral)
Ash Content Below 23 wt%
Brightness Higher than 80%
Opacity Higher than 85%
Chapter 2
36
Handling and using special
paper 2
The machine is designed to work well with
most types of xerographic and bond paper.
However, some paper variables may have an
effect on print quality or handling reliability.
Always test samples of paper before
purchasing to ensure desirable performance.
Store paper in its original packaging and keep
it sealed. Keep the paper flat and away from
moisture, direct sunlight and heat.
Some important guidelines when selecting
paper are:
DO NOT use inkjet paper because it may
cause a paper jam or damage your
machine.
Preprinted paper must use ink that can
withstand the 392 F (200 C) temperature
of the machine’s fusing process.
If you use bond paper, paper that has a
rough surface, or paper that is wrinkled or
creased, the paper may exhibit degraded
performance.
Types of paper to avoid 2
IMPORTANT
Some types of paper may not perform well
or may cause damage to your machine.
DO NOT use paper:
• that is highly textured
• that is extremely smooth or shiny
• that is curled or warped
1 A curl of 0.08 in. (2 mm) or greater
may cause jams to occur.
• that is coated or has a chemical finish
• that is damaged, creased or folded
• that exceeds the recommended weight
specification in this guide
• with tabs and staples
• with letterheads using low temperature
dyes or thermography
• that is multipart or carbonless
• that is designed for inkjet printing
If you use any of the types of paper listed
above, they may damage your machine.
This damage is not covered under any
Brother warranty or service agreement.
1
1
Loading paper
37
2
Envelopes 2
The machine is designed to work well with
most envelopes. However, some envelopes
may have feed and print quality problems
because of the way they have been made.
Envelopes should have edges with straight,
well-creased folds. Envelopes should lie flat
and not be of baggy or flimsy construction.
Use only quality envelopes from a supplier
who understands that you will be using the
envelopes in a laser machine.
Envelopes can only be fed through the multi-
purpose tray.
We recommend that you print a test envelope
to make sure the print results are what you
want.
Types of envelopes to avoid 2
IMPORTANT
DO NOT use envelopes:
• that are damaged, curled, wrinkled or
an unusual shape
• that are extremely shiny or textured
• with clasps, staples, snaps or tie
strings
• with self-adhesive closures
• that are of a baggy construction
• that are not sharply creased
• that are embossed (raised writing)
• that were previously printed by a laser
or LED machine
• that are pre-printed on the inside
• that cannot be arranged neatly when
stacked
• that are made of paper that weighs
more than the paper weight
specifications for the machine
• with edges that are not straight or
consistently square
• with windows, holes, cut-outs or
perforations
• with glue on the surface as shown in
the figure below
• with double flaps as shown in the figure
below
• with sealing flaps that are not folded
down when purchased
• with each side folded as shown in the
figure below
If you use any of the types of envelopes
listed above, they may damage your
machine. This damage may not be
covered under any Brother warranty or
service agreement.
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
Chapter 2
38
Labels 2
The machine will print on most types of labels
designed for use with a laser machine. Labels
should have an adhesive that is acrylic-based
since this material is more stable at the high
temperatures in the fuser unit. Adhesives
should not come in contact with any part of
the machine, because the label stock may
stick to the drum unit or rollers and cause
jams and print quality problems. No adhesive
should be exposed between the labels.
Labels should be arranged so that they cover
the entire length and width of the sheet. Using
labels with spaces may result in labels
peeling off and causing serious jams or print
problems.
All labels used in this machine must be able
to withstand a temperature of 392 F (200 C)
for a period of 0.1 seconds.
Labels can only be fed through the multi-
purpose tray.
Types of labels to avoid 2
Do not use labels that are damaged, curled,
wrinkled or an unusual shape.
IMPORTANT
• Avoid feeding labels with the carrier sheet
exposed because your machine will be
damaged.
• DO NOT reuse or insert labels that have
previously been used or are missing a few
labels on the sheet.
• Label sheets should not exceed the paper
weight specifications described in this
User’s Guide. Labels exceeding this
specification may not feed or print
correctly and may cause damage to your
machine.
39
3
3
How to load
documents 3
You can send a fax, make copies, and scan
from the ADF (Automatic Document Feeder)
and the scanner glass.
Using the automatic
document feeder (ADF) 3
The ADF can hold up to 35 pages
(MFC-L8600CDW) or 50 pages
(MFC-L8850CDW/MFC-L9550CDW) and
feeds each sheet individually. Use standard
20 lb (80 g/m
2
) paper and always fan the
pages before putting them in the ADF.
Document Sizes Supported 3
How to load documents 3
IMPORTANT
• DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.
• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paper-
clipped, pasted or taped.
• DO NOT use cardboard, newspaper or
fabric.
• To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.
NOTE
• To scan documents that are not
appropriate for the ADF, see Using the
scanner glass on page 40.
• It is easier to use the ADF if you are
loading a multiple page document.
• Make sure documents with correction fluid
or written with ink are completely dry.
a Unfold the ADF document support (1).
Lift up and unfold the ADF document
output support flap (2).
b Fan the pages well.
c Stagger the pages of your document
face up top edge first, in the ADF until
the Touchscreen displays ADF Ready
and you feel the top page touch the feed
rollers.
Loading documents 3
Length: 5.8 to 14 in. (147.3 to 355.6 mm)
Width: 5.8 to 8.5 in. (147.3 to 215.9 mm)
Weight:
17 to 24 lb (64 to 90 g/m
2
)
1
2
Chapter 3
40
d Adjust the paper guides (1) to fit the
width of your document.
NOTE
To scan non-standard documents,
see Using the scanner glass on page 40.
Using the scanner glass 3
You can use the scanner glass to fax, copy or
scan pages of a book, one page at a time.
Document Sizes Supported 3
How to load documents 3
NOTE
To use the scanner glass, the ADF must
be empty.
a Lift the document cover.
b Using the document guidelines on the
left and top, place the document
face down in the upper left corner of the
scanner glass.
c Close the document cover.
IMPORTANT
If the document is a book or is thick do not
slam the cover or press on it.
Length: (MFC-L8600CDW)
Up to 11.7 in. (297.0 mm)
(MFC-L8850CDW and
MFC-L9550CDW)
Up to 14.0 in. (355.6 mm)
Width: Up to 8.5 in. (215.9 mm)
Weight: Up to 4.4 lb (2.0 kg)
1
41
4
4
How to send a fax 4
The following steps explain how to send a fax.
To send multiple pages use the ADF.
a Do one of the following to load your
document:
Place the document face up in the
ADF (see Using the automatic
document feeder (ADF) on page 39).
Load your document face down on
the scanner glass (see Using the
scanner glass on page 40).
b Do one of the following:
When Fax Preview is set to Off,
press Fax.
When Fax Preview is set to On, press
Fax and Sending Fax(es).
The Touchscreen shows:
c To change fax sending settings, press
Options. Swipe up or down, or press
a or b to scroll through the fax settings.
When the setting you want is displayed,
press it and choose your new option.
When you have finished changing the
options, press OK.
(Advanced User's Guide)
For the following advanced fax sending
operations and settings, see Advanced
User's Guide:
2-sided Fax
(MFC-L8850CDW and MFC-L9550CDW)
Contrast
Fax Resolution
Broadcasting
Real Time TX
Overseas Mode
Delayed Fax
Batch TX
Coverpage Message
Coverpage Setup
d
(MFC-L8850CDW and MFC-L9550CDW)
Choose one of the options below:
To send a 1-sided document, go to
step e.
To send a 2-sided document, choose
the 2-sided scanning format for your
2-sided document as follows:
Press Options.
Swipe up or down, or press a or b to
display 2-sided Fax and press
2-sided Fax.
Press 2-sided Scan: Long Edge
or 2-sided Scan: Short Edge.
Press OK.
NOTE
You can send 2-sided documents from the
ADF.
Sending a fax 4
Chapter 4
42
e Enter the fax number.
Using the dial pad
Using the Address Book
Address Book
Using call history
Call History
(For more information, see How to
dial on page 62.)
f Press Fax Start.
Faxing from the ADF
The machine starts scanning the
document.
Faxing from the scanner glass
If Real Time TX is On, the machine will
send the document without asking if
there are additional pages to scan.
If you press Fax Start, the
machine starts scanning the first
page.
When the Touchscreen displays
Next Page?, do one of the
following:
• To send a single page, press No.
The machine starts sending the
document.
• To send more than one page,
press Yes and place the next
page on the scanner glass. Press
OK. The machine starts scanning
the page. (Repeat this step for
each additional page.)
Stop faxing 4
To stop faxing, press .
Faxing A4/Legal/Folio size
documents from the scanner
glass 4
When faxing A4, Legal
1
, or Folio
1
size
documents, you must set the scan glass size
to A4 or Legal/Folio
1
; otherwise, a
portion of your faxes will be missing.
a Do one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and Sending
Fax(es).
b Press Options.
c Swipe up or down, or press a or b to
display Glass Scan Size.
d Press Glass Scan Size.
e Press A4 or Legal/Folio
1
.
f Press OK.
g Press .
1
MFC-L8850CDW and MFC-L9550CDW
Canceling a fax in process 4
Press to cancel the fax. If you press
while the machine is dialing or sending, the
Touchscreen will display Cancel Job?.
Press Yes to cancel the fax.
Sending a fax
43
4
Transmission Verification
Report 4
You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the receiving party’s name or fax
number, the time and date of transmission,
duration of transmission, number of pages
sent, and whether or not the transmission
was successful.
There are several settings available for the
Transmission Verification Report:
On: Prints a report after every fax you
send.
On+Image: Prints a report after every fax
you send. A portion of the fax’s first page
appears on the report.
Off: Prints a report if your fax is
unsuccessful due to a transmission error.
Off is the factory setting.
Off+Image: Prints a report if your fax is
unsuccessful due to a transmission error.
A portion of the fax’s first page appears on
the report.
No Report: Does not print a report at all.
a Press .
b Press All Settings.
c Swipe up or down, or press a or b to
display Fax.
d Press Fax.
e Swipe up or down, or press a or b to
display Report Setting.
f Press Report Setting.
g Press Transmission.
h Press On, On+Image, Off ,
Off+Image or No Report.
i Press .
NOTE
• If you choose On+Image or Off+Image,
the image will not appear on the
Transmission Verification Report if Real
Time Transmission is set to On.
• If the transmission is successful, OK will
appear next to RESULT on the
Transmission Verification Report.
If the transmission is not successful,
NGwill appear next to RESULT.
44
5
Receive modes 5
NOTE
You can use four sizes of paper for printing faxes: Letter, A4, Legal or Folio.
Choose the correct Receive Mode 5
The correct Receive Mode is determined by the external devices and telephone subscriber services
(Voice Mail, Distinctive Ring, etc.) you will be using on the same line as the Brother machine.
Receiving a fax 5
Will you be using a Distinctive Ring number for receiving faxes?
Brother uses the term "Distinctive Ring" but different telephone companies may have other names for this
service such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-A-Ring, Ident-A-Call,
Data Ident-A-Call, Smart Ring and SimpleBiz Fax & Alternate Number Ringing (see Distinctive Ring
on page 55 for instructions on setting up your machine using this feature).
Will you be using Voice Mail on the same telephone line as your Brother machine?
If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility
that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls
(see Voice Mail on page 54 for instructions on setting up your machine using this service).
Will you be using a Telephone Answering Device on the same telephone line as your Brother
machine?
Your external telephone answering device (TAD) will automatically answer every call. Voice messages are
stored on the external TAD and fax messages are printed. Choose External TAD as your receive mode
(see Connecting an external TAD (telephone answering device) on page 57).
Will you be using your Brother machine on a dedicated fax line?
Your machine automatically answers every call as a fax. Choose Fax as your receive mode (see Fax Only
on page 46).
Will you be using your Brother machine on the same line as your telephone?
Do you want to receive voice calls and faxes automatically?
The Fax/Tel receive mode is used when sharing the Brother machine and your telephone on the
same line. Choose Fax/Tel as your receive mode (see Fax/Tel on page 46).
Important Note: You can not receive voice messages on either Voice Mail or an answering
machine if you choose the Fax/Tel mode.
Do you expect to receive very few faxes?
Choose Manual as your receive mode. You control the telephone line and must answer every call
yourself (see Manual on page 46).
Receiving a fax
45
5
To set the receive mode follow the instructions below:
a Press .
b Press All Settings.
c Swipe up or down, or press a or b to display Fax.
d Press Fax.
e Swipe up or down, or press a or b to display Setup Receive.
f Press Setup Receive.
g Swipe up or down, or press a or b to display Receive Mode.
h Press Receive Mode.
NOTE
If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off
(see Distinctive Ring on page 55).
i Press Fax, Fax/Tel, External TAD or Manual.
j Press .
Chapter 5
46
Using receive modes 5
Some receive modes answer automatically
(Fax and Fax/Tel). You may want to
change the Ring Delay before using these
modes (see Ring Delay on page 47).
Fax Only 5
Fax mode will automatically answer every
call as a fax.
Fax/Tel 5
Fax/Tel mode helps you manage incoming
calls, by recognizing whether they are fax or
voice calls and handling them in one of the
following ways:
Faxes will be automatically received.
Voice calls will start the F/T ring to tell you
to pick up the line. The F/T ring is a fast
pseudo/double-ring made by your
machine.
(Also see F/T Ring Time (Fax/Tel mode only)
on page 47 and Ring Delay on page 47.)
Manual 5
Manual mode turns off all automatic
answering functions unless you are using the
Distinctive Ring Receive feature.
To receive a fax in Manual mode lift the
handset of the external telephone or press
(Fax) and then press Hook. When you
hear fax tones (short repeating beeps), press
Fax Start, and then press Receive to
receive a fax. You can also use the Easy
Receive feature to receive faxes by lifting a
handset on the same line as the machine.
(Also see Easy Receive on page 48.)
External TAD 5
External TAD mode lets an external
answering device manage your incoming
calls. Incoming calls will be handled in the
following ways:
Faxes will be automatically received.
Voice callers can record a message on the
external TAD.
(For more information, see Connecting an
external TAD (telephone answering device)
on page 57.)
Receiving a fax
47
5
Receive Mode settings 5
Ring Delay 5
The Ring Delay setting sets the number of
times the machine rings before it answers in
Fax and Fax/Tel modes.
If you have external or extension telephones
on the same line as the machine, keep the
Ring Delay setting of 4 (see Using external
and extension telephones on page 60 and
Easy Receive on page 48 ).
a Press .
b Press All Settings.
c Swipe up or down, or press a or b to
display Fax.
d Press Fax.
e Swipe up or down, or press a or b to
display Setup Receive.
f Press Setup Receive.
g Swipe up or down, or press a or b to
display Ring Delay.
h Press Ring Delay.
i Press 0, 1, 2, 3 or 4 for how many times
you want the line to ring before the
machine answers.
j Press .
NOTE
If you choose 0, the machine will answer
immediately and the line will not ring at all.
F/T Ring Time
(Fax/Tel mode only) 5
When somebody calls your machine, you and
your caller will hear the normal telephone ring
sound. The number of rings is set by the Ring
Delay setting.
If the call is a fax, then your machine will
receive it; however, if it is a voice call the
machine will sound the F/T ring
(pseudo/double-ring) for the time you set in
the F/T Ring Time setting. If you hear the F/T
ring it means that a voice caller is on the line.
Because the F/T ring is made by the machine,
extension and external telephones will not
ring; however, you can still answer the call on
any telephone (for more information,
see Using Remote Codes on page 61).
a Press .
b Press All Settings.
c Swipe up or down, or press a or b to
display Fax.
d Press Fax.
e Swipe up or down, or press a or b to
display Setup Receive.
f Press Setup Receive.
g Swipe up or down, or press a or b to
display F/T Ring Time.
h Press F/T Ring Time.
i Press how long the machine will ring to
alert you that you have a voice call (20,
30, 40 or 70 seconds).
j Press .
NOTE
Even if the caller hangs up during the
pseudo/double-ringing, the machine will
continue to ring for the set time.
Chapter 5
48
Easy Receive 5
If Easy Receive is On: 5
The machine can receive a fax automatically,
even if you answer the call. When you see
Receiving on the Touchscreen or hear a
click on the phone line through the handset
you are using, just replace the handset. Your
machine will do the rest.
If Easy Receive is Off: 5
If you are at the machine and answer a fax
call first by lifting the external handset, then
press Fax Start, and then press Receive
to receive the Fax.
If you answered at an extension telephone
press l51 (see Using external and extension
telephones on page 60).
NOTE
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension telephone handset,
press the fax receive code l51.
• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Easy Receive to Off.
a Press .
b Press All Settings.
c Swipe up or down, or press a or b to
display Fax.
d Press Fax.
e Swipe up or down, or press a or b to
display Setup Receive.
f Press Setup Receive.
g Swipe up or down, or press a or b to
display Easy Receive.
h Press Easy Receive.
i Press On (or Off).
j Press .
Receiving a fax
49
5
Fax Preview
(Black and White only) 5
How to preview a received fax5
You can view received faxes on the
Touchscreen by pressing (Fax) and
then (Received Faxes). When the
machine is in Ready mode, a pop-up
message will appear on the Touchscreen to
alert you of new faxes.
Setting Fax Preview 5
a Press .
b Press (Fax Preview).
c Press On (or Off).
d Press Yes.
e The Touchscreen will tell you that any
future faxes will not be printed as you
receive them.
Press Yes.
f Press .
NOTE
When Fax Preview is turned on, a backup
copy of received faxes will not be printed
for Fax Forwarding and PC-FAX
Receiving operations, even if you set
Backup Print to On.
Using Fax Preview 5
When you receive a fax, you will see a pop-up
message on the Touchscreen. (For example:
New Fax(es):01 [View])
a Press View.
The Touchscreen displays the fax list.
NOTE
• Although printed faxes show the received
date and time when Fax Receive Stamp is
turned on, the Fax Preview screen will not
display the received date and time.
• The fax list includes the old faxes and the
new fax. The new fax is indicated by a
blue mark next to the fax.
• To see a fax that has already been
previewed, press Fax and Received
Faxes.
b Swipe up or down, or press a or b to
display the fax number of the fax you
want.
c Press the fax you want.
NOTE
• If your fax is large there may be a delay
before it is displayed.
• The Touchscreen displays the current
page number and total pages of the fax
message. When your fax message is over
99 pages the total number of pages will be
shown as “XX.”
Chapter 5
50
Press the Touchscreen or Touchpanel
to perform the following operations.
d Press .
How to print a fax 5
a Press (Fax).
b Press Received Faxes.
c Press the fax you want.
d Press Start to confirm the fax to print.
e Do one of the following:
Press Print All Pages to print all
pages.
Press Print Displayed Only to
print the displayed page only.
Press Print From Displayed to
print from the displayed page to the
last page.
f When the Touchscreen displays
Delete all pages?, do one of the
following:
Press Yes to delete all pages of the
fax you have printed.
Press No to save the fax you have
printed.
g Press .
How to print or delete all faxes in the
list
5
a Press (Fax).
b Press Received Faxes.
c Press Print/Delete.
d Do one of the following:
Press Print All:New Fax(es) to
print all faxes you have not yet
viewed.
Press Print All(Old Faxes) to
print all faxes you have viewed.
Press Delete All:New Fax(es)
to delete all faxes you have not yet
viewed.
Press Yes to confirm.
Press Delete All(Old Faxes) to
delete all faxes you have viewed.
Press Yes to confirm.
e Press .
Description
Enlarge the fax.
Reduce the fax.
or
Scroll vertically.
or
Scroll horizontally.
Rotate the fax clockwise.
Delete the fax.
Press Yes to confirm.
Go back to the previous page.
Go to the next page.
Go back to the fax list.
Start Print the fax.
Receiving a fax
51
5
Turning off Fax Preview 5
a Press .
b Press (Fax Preview).
c Press Off.
d Press Yes to confirm.
e If there are faxes stored in the memory,
do one of the following:
If you do not want to print the stored
faxes, press Continue.
Press Yes to confirm. Your faxes will
be deleted.
To print all the stored faxes, press
Print All Faxes Before
Delete.
If you do not want to turn off Fax
Preview, press Cancel.
f Press .
52
6
How to use PC-FAX 6
PC-FAX Receive
(Windows
®
only) 6
If you turn on the PC-FAX Receive feature
your MFC will store received faxes in memory
and send them to your computer
automatically. You can then use your
computer to view and store these faxes.
Even if you turn off your computer (at night or
on the weekend, for example), your MFC will
receive and store your faxes in its memory.
The number of received faxes that are stored
in the memory will appear on the
Touchscreen.
When you start your computer and the PC-
FAX Receiving software runs, your MFC
transfers your faxes to your computer
automatically.
For PC-FAX Receive to work the PC-FAX
Receiving software must be running on your
computer.
Do one of the following:
(Windows
®
XP, Windows Vista
®
and
Windows
®
7)
From the (Start) menu, select All
Programs > Brother > Brother
Utilities.
Click the drop-down list and select your
model name (if not already selected).
Click PC-FAX Receive in the left
navigation bar, and then click Receive.
(Windows
®
8)
Click (Brother Utilities), and then
click the drop-down list and select your
model name (if not already selected).
Click PC-FAX Receive in the left
navigation bar, and then click Receive.
If you choose Backup Print On, the machine
will also print the fax.
a Press .
b Press All Settings.
c Swipe up or down, or press a or b to
display Fax.
d Press Fax.
e Swipe up or down, or press a or b to
display Setup Receive.
f Press Setup Receive.
g Swipe up or down, or press a or b to
display PC Fax Receive.
h Press PC Fax Receive.
i Press On to start the PC-FAX Receiving.
j The Touchscreen displays a reminder to
start the PC-FAX Receiving program on
your computer. If you have started the
PC-FAX Receiving program, press OK.
For more information about how to start
the PC-FAX Receiving program,
see Software and Network User's
Guide.
k Swipe up or down, or press a or b to
display <USB> or your computer name if
the machine is connected to a network.
Press <USB> or your computer name.
Press OK.
l Press Backup Print: On or Backup
Print: Off.
IMPORTANT
If you choose Backup Print: On, the
machine will also print the fax at your
machine so you will have a copy.
Using PC-FAX 6
Using PC-FAX
53
6
m Press .
NOTE
• Before you can set up PC-FAX Receive
you must install the MFL-Pro Suite
software on your computer. Make sure
your computer is connected and turned on
(see Software and Network User's Guide).
• If your machine has an error and is unable
to print faxes from memory, you can use
this setting to transfer your faxes to a
computer (see Transferring your faxes or
Fax Journal report on page 120).
• PC-FAX Receive is not available for Mac
OS.
PC-FAX Send 6
The Brother PC-FAX feature lets you use
your computer to send a document from an
application as a standard fax. You can send a
file created in any application on your
computer as a PC-FAX. You can even attach
a cover page (for more information,
see Software and Network User's Guide).
How to send a PC-FAX: 6
Contact your application vendor if you need
more support.
a From your application select File, and
then Print.
The Print dialog box will be displayed.
(The steps may vary depending on your
application.)
b Select Brother PC-FAX v.3.
c Click OK.
The Brother PC-FAX user interface will
be displayed.
d Enter the recipient’s fax number using
your computer keyboard or by clicking
the numeric keypad of the Brother
PC-FAX user interface. You can also
select a stored number from the
Address Book.
e Click .
f Click Start.
Your document will be sent to the
Brother machine and then faxed to the
recipient.
54
7
Telephone line
services 7
Voice Mail 7
If you have Voice Mail on the same telephone
line as your Brother machine, Voice Mail and
the Brother machine will conflict with each
other when receiving incoming calls.
For example, if your Voice Mail is set to
answer after 4 rings and your Brother
machine is set to answer after 2 rings, then
your Brother machine will answer first. This
will prevent callers from being able to leave a
message in your Voice Mail.
Similarly, if your Brother machine is set to
answer after 4 rings and your Voice Mail is set
to answer after 2 rings, then your Voice Mail
will answer first. This will prevent your Brother
machine from being able to receive an
incoming fax, since Voice Mail cannot
transfer the incoming fax back to the Brother
machine.
To avoid conflicts between your Brother
machine and your Voice Mail service, do one
of the following:
Get the Distinctive Ring service from your
telephone company. Distinctive Ring is a
feature of your Brother machine that allows a
person with one line to receive fax and voice
calls through two different telephone
numbers on that one line. Brother uses the
term ’Distinctive Ring,’ but telephone
companies market the service under a variety
of names, such as Custom Ringing,
Personalized Ring, Smart Ring, RingMaster,
Ident-A-Ring, Ident-A-Call, Data Ident-A-Call,
Teen Ring, and SimpleBiz Fax & Alternate
Number Ringing. This service establishes a
second telephone number on the same line
as your existing telephone number, and each
number has its own ring pattern. Typically,
the original number rings with the standard
ring pattern and is used for receiving voice
calls, and the second number rings with a
different ring pattern and is used for receiving
faxes (see Distinctive Ring on page 55).
OR
Set your Brother machine’s Receive Mode to
"Manual". Manual Mode requires that you
answer every incoming call if you want to be
able to receive a fax. If the incoming call is a
telephone call, then complete the call as you
normally would. If you hear fax sending tones
you must transfer the call to the Brother
machine (see Using external and extension
telephones on page 60). Unanswered fax
and voice calls will go to your Voice Mail. (To
set the machine in MANUAL Mode,
see Choose the correct Receive Mode
on page 44.)
Telephone services and external
devices
7
Telephone services and external devices
55
7
Distinctive Ring 7
Distinctive Ring is a function of your Brother
machine that allows a person with one line to
receive fax and voice calls through two
different phone numbers on that one line.
Brother uses the term "Distinctive Ring," but
telephone companies market the service
under a variety of names, such as Smart
Ring, Ring Master or Ident-a-Ring. This
service establishes a second telephone
number on the same line as your existing
telephone number, and each number has its
own ring pattern. Typically, the original
number rings with the standard ring pattern
and is used for receiving voice calls, and the
second number rings with a different ring
pattern and is used for receiving faxes.
NOTE
• You must pay for your telephone
company’s Distinctive Ring service before
you program the machine to work with it.
• Call your telephone company for
availability and rates.
What does your telephone company’s
‘Distinctive Ring’ do?
7
Your telephone company’s Distinctive Ring
service allows you to have more than one
number on the same telephone line. If you
need more than one telephone number, it
is cheaper than paying for an extra line.
Each telephone number has its own
Distinctive Ring pattern, so you will know
which telephone number is ringing. This is
one way to have a separate telephone
number for your machine.
NOTE
Call your telephone company for
availability and rates.
What does Brother’s ‘Distinctive Ring’
do?
7
The Brother machine has a Distinctive Ring
feature that allows you to use your machine to
take full advantage of the telephone
company’s Distinctive Ring service. The new
telephone number on your line can just
receive faxes.
NOTE
You must pay for your telephone
company’s Distinctive Ring service before
you program the machine to work with it.
Do you have Voice Mail? 7
If you have Voice Mail on the telephone line
that you will install your new machine on,
there is a strong possibility that Voice Mail
and the machine will conflict with each other
while receiving incoming calls. However, the
Distinctive Ring feature allows you to use
more than one number on your line, so
both Voice Mail and the machine can work
together without any problems. If each one
has a separate telephone number, neither will
interfere with the other’s operations.
If you decide to get the Distinctive Ring
service from the telephone company, you
must follow the directions below to register
the new Distinctive Ring pattern they give
you. This is so your machine can recognize
its incoming calls.
NOTE
You can change or cancel the Distinctive
Ring pattern at any time. You can switch it
off temporarily, and turn it back on later.
When you get a new fax number, make
sure you reset this feature.
Chapter 7
56
Before you choose the ring pattern to
register
7
You can only register one Distinctive Ring
pattern with the machine. Some ring patterns
cannot be registered. The ring patterns below
are supported by your Brother machine.
Register the one your telephone company
gives you.
NOTE
• Ring Pattern #1 is often called Short-Short
and is the most commonly used.
• If the ring pattern you received is not on
this chart, call your telephone company
and ask for one that is shown.
The machine will only answer calls to its
registered number.
The first two rings are silent on the
machine. This is because the fax must
<<listen>> to the ring pattern (to compare
it to the pattern that was ‘registered’).
(Other telephones on the same line will
ring.)
If you program the machine correctly, it
will recognize the registered ring pattern of
the ‘fax number’ within 2 ring patterns and
then answer with a fax tone. When the
‘voice number’ is called, the machine will
not answer.
Registering the Distinctive Ring
pattern Very important!
7
After you set the Distinctive Ring feature to
On, your Distinctive Ring number will receive
faxes automatically. The receive mode is
automatically set to Manual and you cannot
change it to another receive mode while
Distinctive Ring is set to On. This ensures the
Brother machine will only answer the
Distinctive Ring number and not interfere
when your main telephone number is called.
When Distinctive Ring is on, the Touchscreen
displays D/R as the Receive Mode.
a Press .
b Press All Settings.
c Swipe up or down, or press a or b to
display Fax.
d Press Fax.
e Swipe up or down, or press a or b to
display Miscellaneous.
f Press Miscellaneous.
g Press Distinctive.
h Do one of the following:
If you have not registered the
Distinctive Ring, press
Distinctive, and then press On.
Go to step i.
If you have already registered the
Distinctive Ring, and want to change
the pattern, go to step i.
i Press Ring Pattern.
j Press the stored ring pattern you want.
Press OK.
(You will hear each pattern as you press
the four buttons. Make sure you choose
the pattern that the telephone company
gave you.)
k Press .
Distinctive Ring is now set to On.
Ring
Pattern
Rings
1 short-short or
long-long
2 short-long-short
3 short-short-long
4 very long
(normal pattern)
Telephone services and external devices
57
7
Turning off Distinctive Ring 7
a Press .
b Press All Settings.
c Swipe up or down, or press a or b to
display Fax.
d Press Fax.
e Swipe up or down, or press a or b to
display Miscellaneous.
f Press Miscellaneous.
g Press Distinctive.
h Press Distinctive.
i Press Off.
j Press .
NOTE
If you do not want to receive faxes on your
Distinctive Ring number, you can turn off
Distinctive Ring. The machine will stay in
Manual receive mode so you must set the
Receive Mode again (see Choose the
correct Receive Mode on page 44).
Connecting an external
TAD (telephone
answering device)
7
You can connect an external Telephone
Answering Device (TAD) to the same line as
your machine. When the TAD answers a call,
your machine will “listen” for the CNG (fax
calling) tones sent by a sending fax machine.
If it hears them it will take over the call and
receive the fax. If it does not hear them, it will
let your TAD take a voice message and the
Touchscreen will display Telephone.
The external TAD must answer within four
rings (we recommend you set it to two rings).
This is because your machine cannot hear
the CNG tones until the external TAD has
picked up the call. The sending machine will
send CNG tones for only eight to ten seconds
longer. We do not recommend using the toll
saver feature on your external TAD if it needs
more than four rings to activate it.
Unless you are using Distinctive Ring, the
TAD must be connected to the EXT. jack of
the machine.
If you subscribe to your telephone
company’s Distinctive Ring service:
You may connect an external TAD to a
separate wall jack only if you subscribe to
your telephone company’s Distinctive
Ring service, have registered the
Distinctive Ring pattern on your machine,
and use that number as a fax number. The
recommended setting is at least four rings
on the external TAD when you have the
telephone company’s Distinctive Ring
service. You cannot use the Toll Saver
setting.
Chapter 7
58
If You Do Not Subscribe to the
Distinctive Ring Service:
You must plug your TAD into the EXT.
jack of your machine. If your TAD is
plugged into a wall jack, both your
machine and the TAD will try to control the
telephone line. (See the illustration
below.)
Before you connect an external TAD
(telephone answering device), remove the
protective cap (2) from the EXT. jack on
the machine.
1TAD
2 Protective Cap
NOTE
If you have problems receiving faxes,
reduce the Ring Delay setting on your
external TAD.
Connections 7
The external TAD must be plugged into the
back of the machine, into the jack labeled
EXT. Your machine cannot work correctly if
you plug the TAD into a wall jack (unless you
are using Distinctive Ring).
a Plug the telephone line cord from the
telephone wall jack into the back of the
machine, in the jack labeled LINE.
b Plug the telephone line cord from your
external TAD into the back of the
machine, in the jack labeled EXT. (Make
sure this cord is connected to the TAD at
the TAD’s telephone line jack, and not
its handset jack.)
c Set your external TAD to four rings or
less. (The machine’s Ring Delay setting
does not apply.)
d Record the outgoing message on your
external TAD.
e Set the TAD to answer calls.
f Set the Receive Mode on your machine
to External TAD (see Choose the
correct Receive Mode on page 44).
2
1
1
Telephone services and external devices
59
7
Recording an outgoing
message (OGM) 7
a Record 5 seconds of silence at the
beginning of your message. This allows
your machine time to listen for fax tones.
b Limit your speaking to 20 seconds.
c End your 20-second message by giving
your Fax Receive Code for people
sending manual faxes. For example:
“After the beep, leave a message or
press l51 and Start to send a fax.”
NOTE
We recommend beginning your OGM with
an initial 5 second silence because the
machine cannot hear fax tones over a loud
voice. You may try leaving out this pause,
but if your machine has trouble receiving
faxes, then you should re-record the OGM
to include it.
Multi-line connections (PBX) 7
We suggest you ask the company who
installed your PBX to connect your machine.
If you have a multi line system we suggest
you ask the installer to connect the unit to the
last line on the system. This prevents the
machine being activated each time the
system receives telephone calls. If all
incoming calls will be answered by a
switchboard operator we recommend that
you set the Receive Mode to Manual.
We cannot guarantee that your machine will
operate correctly under all circumstances
when connected to a PBX. Any difficulties
with sending or receiving faxes should be
reported first to the company who handles
your PBX.
External and extension
telephones 7
Connecting an external or
extension telephone 7
You can connect a separate telephone
directly to your machine as shown in the
diagram below.
Connect the telephone line cord to the jack
labeled EXT.
Before you connect an external telephone,
remove the protective cap (3) from the EXT.
jack on the machine.
1 Extension telephone
2 External telephone
3 Protective Cap
1
3
2
Chapter 7
60
Using external and extension
telephones 7
Using extension telephones 7
If you answer a fax call at an extension
telephone, you can make your machine
receive the fax by pressing the Fax Receive
Code l51.
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at an extension telephone by
pressing the Telephone Answer Code #51
(see F/T Ring Time (Fax/Tel mode only)
on page 47).
Using an external telephone
(Connected to the EXT. jack of the
machine)
7
If you answer a fax call at the external
telephone connected to the EXT. jack of the
machine, you can make the machine receive
the fax by pressing Fax Start and choosing
Receive.
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at the external telephone by
pressing Pickup.
If you answer a call and no one is on
the line:
7
You should assume that you’re receiving a
manual fax.
Press l51 and wait for the chirp or until the
Touchscreen displays Receiving, and then
hang up.
NOTE
You can also use the Easy Receive
feature to make your machine
automatically take the call (see Easy
Receive on page 48).
Using a non-Brother cordless
external handset 7
If your non-Brother cordless telephone is
connected to the EXT. jack of the
machine(see page 59) and you typically carry
the cordless handset elsewhere, it is easier to
answer calls during the Ring Delay.
If you let the machine answer first, you must
go to the machine so you can press Pickup
to transfer the call to the cordless handset.
Telephone services and external devices
61
7
Using Remote Codes 7
Fax Receive Code 7
If you answer a fax call on an extension
telephone, you can tell your machine to
receive it by pressing the Fax
ReceiveCode l51. Wait for the chirping
sounds then replace the handset (see Easy
Receive on page 48).
If you answer a fax call at the external
telephone, you can make the machine
receive the fax by pressing Fax Start and
then pressing Receive.
Telephone Answer Code 7
If you receive a voice call and the machine is
in F/T mode, it will start to sound the F/T ring
(pseudo/double-ring) after the initial ring
delay. If you pick up the call on an extension
telephone you can turn the F/T ring off by
pressing #51 (make sure you press this
between the rings).
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at the external telephone by
pressing Pickup.
Changing the Remote Codes 7
The preset Fax Receive Code is l51. The
preset Telephone Answer Code is #51. If you
are always disconnected when accessing
your External TAD, try changing the
three-digit remote codes, for example ###
and 999.
a Press .
b Press All Settings.
c Swipe up or down, or press a or b to
display Fax.
d Press Fax.
e Swipe up or down, or press a or b to
display Setup Receive.
f Press Setup Receive.
g Swipe up or down, or press a or b to
display Remote Codes.
h Press Remote Codes.
i Do one of the following:
If you want to change the
Fax Receive Code, press Fax
Receive Code. Enter the new
code, and then press OK.
If you want to change the
Telephone Answer Code, press Tel
Answer. Enter the new code, and
then press OK.
If you do not want to change the
Codes, go to step j.
If you want to turn the Remote Codes
Off (or On), press Remote Codes.
Press Off (or On).
j Press .
62
8
How to dial 8
You can dial in any of the following ways.
Manual dialing 8
a Load your document.
b Do one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and Sending
Fax(es).
c Press all digits of the fax number.
d Press Fax Start.
Dialing from the Address Book
8
a Load your document.
b Press (Fax).
c Press Address Book.
d Do one of the following:
Swipe up or down, or press a or b to
display the number you want.
Press , and then enter the first
letter of the name and press OK.
e Press the number or the name you want.
f To send a fax, press Apply.
g Press Fax Start.
The machine scans and sends the fax.
LDAP search 8
If the machine is connected to your LDAP server,
you can search for information such as fax
numbers and E-mail addresses from your server.
(See Software and Network User's Guide)
Fax redial 8
If you are sending a fax automatically and the
line is busy, the machine will automatically
redial one time after five minutes.
The automatic redial only works when you set
Auto Redial
to
On
. The default setting is
On
.
If you are sending a fax manually and the line is
busy, press
Hook
and then
Redial
, wait for the
other fax machine to answer, and then press
Fax Start
to try again. If you want to make a
second call to the last number dialed, you can
save time by pressing
Redial
and
Fax Start
.
Redial only works if you dialed from the
machine.
Dialing and storing numbers 8
Dialing and storing numbers
63
8
Storing numbers 8
You can set up your machine to do the
following types of easy dialing: Address Book
and Groups for broadcasting faxes. When
you dial an Address Book number, the
Touchscreen displays the number.
NOTE
If you lose electrical power, the Address
Book numbers that are in the memory will
not be lost.
Storing a pause 8
Press Pause to insert a 3.5-second pause
between numbers. You can press Pause as
many times as needed to increase the length
of the pause.
Storing Address Book
numbers 8
You can store up to 300 addresses with a
name.
a Press (Fax).
b Press Address Book.
c Press Edit.
d Press Add New Address.
e Press Name.
f Enter the name using the keyboard on
the machine's Touchscreen (up to 15
characters). (To help you enter letters,
see Entering text on page 210.)
Press OK.
g Press Address.
h Enter the fax or telephone number using
the keyboard on the machine's
Touchscreen (up to 20 digits).
Press OK.
NOTE
If you downloaded Internet Fax:
If you want to store an E-mail address to
use with Internet Fax or Scan to E-mail
server, press and enter the E-mail
address (see Entering text on page 210),
and press OK.
i Press OK.
j Do one of the following:
To store another Address Book
number, repeat steps c - j.
To finish storing numbers, press .
Chapter 8
64
Changing Address Book
names or numbers 8
You can change or delete an Address Book
name or number that has already been
stored.
If the stored number has a scheduled job,
such as a delayed fax or a fax forwarding
number, it will be dimmed on the
Touchscreen. You cannot select the number
to make changes or to delete it unless you
first cancel the scheduled job (see Advanced
User's Guide).
a Press (Fax).
b Press Address Book.
c Press Edit.
d Do one of the following:
Press Change to edit the names or
numbers. Go to step e.
Press Delete to display Delete.
Delete numbers by pressing them to
display a red check mark.
Press OK.
Press Yes to confirm. Go to step i.
e Swipe up or down, or press a or b to
display the number you want.
f Press the number you want.
g Do the following:
To change the name, press Name.
Enter the new name (up to 15
characters) using the keyboard on
the machine's Touchscreen. (To help
you enter letters, see Entering text
on page 210).
Press OK.
To change the fax or telephone
number, press Address. Enter the
new fax or telephone number (up to
20 digits) using the keyboard on the
machine's Touchscreen.
Press OK.
NOTE
How to change the stored name or
number:
To change a character, press d or c to
position the cursor to highlight the
incorrect character, and then press .
Enter the new character or number.
h Press OK to finish.
To change another Address Book
number, repeat steps c - h.
i Press .
65
9
9
How to copy 9
The following steps explain the basic copy
operation.
a Do one of the following to load your
document:
Place the document face up in the
ADF (see Using the automatic
document feeder (ADF) on page 39).
Load your document face down on
the scanner glass (see Using the
scanner glass on page 40).
b Press the Copy button on the
Touchscreen.
The Touchscreen displays:
1 No. of Copies
You can enter the number of copies
by using the dial pad.
c For multiple copies, enter the two-digit
number (up to 99).
d Press Color Start or Black Start.
Stop copying 9
To stop copying, press .
Copy preset settings 9
You can copy with a variety of settings that
are already set up for you in the machine
simply by pressing them.
The following preset settings are available.
Receipt
Normal
2in1(ID)
2in1
2-sided(12)
2-sided(22)
(MFC-L8850CDW and MFC-L9550CDW)
Paper Save
a Load your document.
b Press (Copy).
c Swipe left or right to display Receipt,
Normal, 2in1(ID), 2in1,
2-sided(12), 2-sided(22) or
Paper Save, and press the preset you
want.
d Enter the number of copies you want.
e Do one of the following:
To change more settings, go to
step f.
If you have finished changing
settings, go to step j.
f Press Options.
Making copies 9
1
Chapter 9
66
g Swipe up or down, or press a or b to
display the available settings, and then
press the setting you want.
h Swipe up or down, or press a or b to
display the available options, and then
press your new option. Repeat steps g
and h for each setting you want.
NOTE
If you want to save the settings as a
Shortcut, press Save as Shortcut.
i Press OK.
j Press Color Start or Black Start.
Copy Settings and Options 9
You can change the following copy settings.
(Basic User's Guide)
For details about changing the following
settings, see Paper settings on page 31.
Tray Setting (Paper Size and Type)
Tray Use: Copy
Press Copy and then press Options. Swipe
up or down, or press a or b to scroll through
the copy settings. When the setting you want
is displayed, press it and choose your option.
When you have finished changing the
options, press OK.
(Advanced User's Guide)
For more information about changing the
following settings, see Advanced User's
Guide:
Quality
Enlarge/Reduce
2-sided Copy
Tray Use
Density
Contrast
Stack/Sort
Page Layout
2in1(ID)
Color Adjust
2-sided Copy Page Layout
(MFC-L8850CDW and MFC-L9550CDW)
Remove Background Color
Save as Shortcut
67
10
10
With the Direct Print feature, you do not need
a computer for printing. You can print by just
plugging your USB flash drive into the
machine’s USB direct interface. You can also
connect and print directly from a camera set
to USB mass storage mode.
You can use a USB flash drive that has the
following specifications:
1
NTFS format is not supported.
NOTE
• Some USB flash drives may not work with
the machine.
• If your camera is in PictBridge mode, you
cannot print from it. See the
documentation supplied with your camera
to switch from PictBridge mode to mass
storage mode.
Creating a PRN file for
direct printing 10
NOTE
The screens in this section may vary
depending on your application and
operating system.
a From the menu bar of an application,
click File, then Print.
b Choose Brother MFC-XXXX Printer (1)
and check the Print to file box (2).
Click Print.
c Choose the folder you want to save the
file to and enter the file name if
prompted.
If you are prompted for a file name only,
you can also specify the folder you want
to save the file in by entering the
directory name. For example:
C:\Temp\FileName.prn
If a USB flash drive is connected to your
computer, you can save the file directly
to the USB flash drive.
Printing from a USB flash drive
or digital camera supporting
mass storage
10
USB Class USB Mass Storage Class
USB Mass Storage
Sub Class
SCSI or SFF-8070i
Transfer protocol Bulk transfer Only
Format
1
FAT12/FAT16/FAT32
Sector size Max. 4096 Byte
Encryption Encrypted devices are
not supported.
2
1
Chapter 10
68
Printing directly from
the USB flash drive or
digital camera
supporting mass
storage
10
NOTE
• Make sure your digital camera is turned
on.
• Your digital camera must be switched
from PictBridge mode to mass storage
mode.
a Connect your USB flash drive or digital
camera to the USB direct interface (1)
on the front of the machine.
The Touchscreen will automatically
display the USB menu to confirm the
USB flash drive or digital camera is
correctly connected.
NOTE
• If an error occurs, the USB menu will not
appear on the Touchscreen.
• When the machine is in Deep Sleep mode,
the Touchscreen does not display any
information even if you connect a USB flash
drive to the USB direct interface. Press the
Touchscreen to wake up the machine.
• To prevent damage to your machine, DO
NOT connect any device other than a
digital camera or USB flash drive to the
USB direct interface.
1
1
Printing from a USB flash drive or digital camera supporting mass storage
69
10
b Press Direct Print.
NOTE
If your machine has been set to Secure
Function Lock On, you may not be able to
access Direct Print (see Advanced User's
Guide).
c Swipe up or down, or press a or b to
choose the folder name and file name
you want.
If you have selected the folder name,
swipe up or down, or press a or b to
choose the file name you want.
NOTE
If you want to print an index of the files,
press Index Print on the Touchscreen.
Press Color Start or Black Start to
start printing.
d Do one of the following:
Press Print Settings if you want
to change them. Go to step e.
If you do not want to change the
current settings, go to step h.
e Swipe up or down, or press a or b to
display the setting you want.
f Press the option you want.
NOTE
• You can choose the following settings:
Paper Type
Paper Size
Multiple Page
Orientation
2-sided
Collate
Tray Use
Print Quality
PDF Option
• Depending on the file type, some of these
settings may not appear.
g Do one of the following:
To change another setting, repeat
step e.
If you do not want to change other
settings, press OK and go to step h.
h Enter the number of copies you want
using the touchpanel.
i Press Color Start or Black
Startto start printing.
IMPORTANT
DO NOT remove the USB flash drive or
digital camera from the USB direct
interface until the machine has finished
printing.
j Press .
Chapter 10
70
Changing the default settings
for direct print 10
You can change the default settings for Direct
Print.
a Connect your USB flash drive or digital
camera to the USB direct interface on
the front of the machine.
b Press Direct Print.
c Press DefaultSettings.
d Swipe up or down, or press a or b to
display the setting you want.
Press the setting.
e Press the new option you want.
f Repeat steps d and e for each setting
you want to change.
g Press OK.
h Press .
71
11
11
Printing a document 11
The machine can receive a document from
your computer and print it. To print from a
computer, you must install the printer driver.
(For more information about printer driver
settings, see Software and Network User's
Guide)
a Install the Brother printer driver from the
CD-ROM or Brother Solutions Center at
http://solutions.brother.com/
,
(see Quick Setup Guide).
b From your application, choose the Print
command.
c Choose the name of your machine in the
Print dialog box and click Properties
(or Preferences, depending on the
application you are using).
d Choose the settings you want to change
in the Properties dialog box, and then
click OK.
Paper Size
Orientation
Copies
Media Type
Print Quality
Color / Mono
Document Type
Multiple Page
2-sided / Booklet
Paper Source
e Click Print to begin printing.
How to print from a computer 11
72
12
Before scanning 12
To use the machine as a scanner, install a scanner driver. If the machine is on a network,
configure it with a TCP/IP address.
Install the scanner drivers from the CD-ROM or Brother Solutions Center at
http://solutions.brother.com/
, (see Quick Setup Guide).
Configure the machine with a TCP/IP address if network scanning does not work
(see Software and Network User's Guide).
How to scan to a computer 12
How to scan to a computer
73
12
Scanning a document as a PDF file using
ControlCenter4 (Windows
®
) 12
(For Macintosh, see Software and Network User's Guide.)
NOTE
The screens on your computer may vary depending on your model.
ControlCenter4 is a software utility that lets you quickly and easily access the applications you use
most often. Using ControlCenter4 eliminates the need to manually launch specific applications.
a Load your document (see How to load documents on page 39).
b Follow the instructions for the operating system you are using.
(Windows
®
XP, Windows Vista
®
and Windows
®
7)
Open ControlCenter4 by clicking (Start) > All Programs > Brother > Brother
Utilities. Click the drop-down list and select your model name (if not already selected).
Click SCAN in the left navigation bar, and then click ControlCenter4.The ControlCenter4
application will open.
(Windows
®
8)
Click (Brother Utilities), and then click the drop-down list and select your model
name (if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.
c If the ControlCenter4 Mode screen appears, choose the Advanced Mode and then click OK.
d Make sure the machine you want to use is selected from the Model drop-down list.
Chapter 12
74
e Click File.
f Press Scan.
The machine starts the scanning process. The folder where the scanned data is saved will
open automatically.
How to scan to a computer
75
12
How to scan a document as a PDF file using the
Touchscreen 12
a Load your document (see How to load documents on page 39).
b Press Scan.
c Swipe left or right to display to File.
will be displayed in the center of the Touchscreen highlighted in blue.
d Press OK.
When the machine is connected to a network, press the computer name.
Do one of the following:
If you want to use the default settings, go to step h.
If you want to change the default settings, go to step e.
e Press Options. Scan Settings will change to Set at Device.
f Choose the settings for 2-sided Scan
1
, Scan Type, Resolution, File Type, Scan
Size and Remove Background Color as needed.
g Press OK.
h Press Start.
The machine starts the scanning process.
1
MFC-L8850CDW and MFC-L9550CDW
77
A
A
Replacing supplies A
You must replace supplies when the machine indicates that the life of the supply is over. You can
replace the following supplies yourself:
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
NOTE
• The drum unit and toner cartridge are two separate parts.
• The drum unit and toner cartridge are two separate supplies. Make sure both are installed. If
the toner cartridge is placed in the machine without the drum unit, the message Drum ! may
be displayed.
Routine maintenance A
Toner cartridge Drum unit
See Replacing the toner cartridges on page 81.
Order No. TN-331BK
1
, TN-331C
1
, TN-331M
1
,
TN-331Y
1
, TN-336BK
1
, TN-336C
1
, TN-336M
1
,
TN-336Y
1
, TN-339BK
2
, TN-339C
2
, TN-339M
2
,
TN-339Y
2
1
Available for MFC-L8600CDW and MFC-L8850CDW
2
Available for MFC-L9550CDW
See Replacing the drum unit on page 90.
Order No. DR-331CL
Belt unit Waste toner box
See Replacing the belt unit on page 96.
Order No. BU-320CL
See Replacing the waste toner box on page 101.
Order No. WT-320CL
Chapter A
78
The messages in the table appear on the Touchscreen. These messages provide advanced
warnings to replace the supply items before they reach end of life. To avoid any inconvenience,
you may want to buy spare supply items before the machine stops printing.
1
Letter or A4 size single-sided pages.
2
Approximate cartridge yield is declared in accordance with ISO/IEC 19798.
3
1 page per job
4
Drum life is approximate and may vary by type of use.
5
Standard toner cartridge
6
High yield toner cartridge
7
Super high yield toner cartridge
8
5 pages per job
Touchscreen
messages
Supply to get
ready
Approximate life How to replace Order No.
Toner Low: X Toner cartridge
X = BK, C, M, Y
BK = Black
C = Cyan
M = Magenta
Y = Yellow
<Black>
2,500 pages
125
4,000 pages
126
6,000 pages
127
<Cyan, Magenta,
Yellow>
1,500 pages
125
3,500 pages
126
6,000 pages
127
See page 81.
TN-331BK
5
,
TN-331C
5
,
TN-331M
5
,
TN-331Y
5
,
TN-336BK
6
,
TN-336C
6
,
TN-336M
6
,
TN-336Y
6
,
TN-339BK
7
,
TN-339C
7
,
TN-339M
7
,
TN-339Y
7
Drum End Soon Drum unit
25,000 pages
134
See page 90. DR-331CL
Belt End Soon Belt unit
50,000 pages
18
See page 96. BU-320CL
WT Box End Soon Waste toner box
50,000 pages
1
See page 101. WT-320CL
Routine maintenance
79
A
You must clean the machine regularly and replace the supply items when the messages in the
table are displayed on the Touchscreen.
Touchscreen
messages
Supply to replace Approximate life How to replace Order No.
Replace Toner Toner cartridge
The Touchscreen
displays the toner
cartridge color that
you must replace.
BK = Black
C = Cyan
M = Magenta
Y = Yellow
<Black>
2,500 pages
125
4,000 pages
126
6,000 pages
127
<Cyan, Magenta,
Yellow>
1,500 pages
125
3,500 pages
126
6,000 pages
127
See page 81.
TN-331BK
5
,
TN-331C
5
,
TN-331M
5
,
TN-331Y
5
,
TN-336BK
6
,
TN-336C
6
,
TN-336M
6
,
TN-336Y
6
,
TN-339BK
7
,
TN-339C
7
,
TN-339M
7
,
TN-339Y
7
Replace Drum Drum unit
25,000 pages
134
See page 90. DR-331CL
Drum Stop Drum unit
Replace Belt Belt unit
50,000 pages
18
See page 96. BU-320CL
Replace WT Box Waste toner box
50,000 pages
1
See page 101. WT-320CL
Replace Fuser Fuser unit
100,000 pages
1
Contact Brother Customer Service or a
Brother Authorized Service Center to
replace the fuser unit.
To replace the fuser unit contact Brother
Customer Service at:
1-877-BROTHER (1-877-276-8437)
(in USA)
http://www.brother.ca/support
(in Canada)
or to locate a Brother Authorized Service
Center, visit
http://www.brother-usa.com/service/
Replace PF Kit
MP
Paper feeding kit
50,000 pages
1
Contact Brother Customer Service or a
Brother Authorized Service Center to
replace the paper feeding kit.
To replace the paper feeding kit contact
Brother Customer Service at:
1-877-BROTHER (1-877-276-8437)
(in USA)
http://www.brother.ca/support
(in Canada)
or to locate a Brother Authorized Service
Center, visit
http://www.brother-usa.com/service/
Replace PF
Kit1
Paper feeding kit
100,000 pages
1
Replace PF
Kit2
Paper feeding kit
100,000 pages
1
Chapter A
80
1
Letter or A4 size single-sided pages.
2
Approximate cartridge yield is declared in accordance with ISO/IEC 19798.
3
1 page per job
4
Drum life is approximate and may vary by type of use.
5
Standard toner cartridge
6
High yield toner cartridge
7
Super high yield toner cartridge
8
5 pages per job
NOTE
• Visit http://www.brother.com/original/index.html for instructions about how to return your used
supply items to the Brother collection program. If you choose not to return your used supplies,
discard the used supplies according to local regulations, keeping it separate from domestic
waste. If you have questions, contact your local waste disposal office.
• We recommend placing used supply items on a piece of paper to prevent accidentally spilling
or scattering the material inside.
• If you use paper that is not a direct equivalent for the recommended paper, the life of supply
items and machine parts may be reduced.
• The projected life for each of the toner cartridges is based on ISO/ICE 19798. Frequency of
replacement will vary depending on the print volume, percentage of coverage, types of media
used, and powering on/off the machine.
• Frequency of replacement supplies except toner cartridges will vary depending on the print
volume, types of media used, and powering on/off the machine.
Replace Laser Laser unit
100,000 pages
1
Contact Brother Customer Service or a
Brother Authorized Service Center to
replace the laser unit.
To replace the laser unit contact Brother
Customer Service at:
1-877-BROTHER (1-877-276-8437)
(in USA)
http://www.brother.ca/support
(in Canada)
or to locate a Brother Authorized Service
Center, visit
http://www.brother-usa.com/service/
Touchscreen
messages
Supply to replace Approximate life How to replace Order No.
Routine maintenance
81
A
Replacing the toner
cartridges A
Order No. TN-331BK
1
, TN-331C
1
,
TN-331M
1
, TN-331Y
1
, TN-336BK
2
,
TN-336C
2
, TN-336M
2
, TN-336Y
2
,
TN-339BK
3
, TN-339C
3
, TN-339M
3
,
TN-339Y
3
The Standard toner cartridge can print
approximately 2,500 pages
4
(Black) or
approximately 1,500 pages
4
(Cyan,
Magenta, Yellow). The High Yield toner
cartridge can print approximately 4,000
pages
4
(Black) or approximately 3,500
pages
4
(Cyan, Magenta, Yellow). The Super
High Yield toner cartridge can print
approximately 6,000 pages
4
(Black, Cyan,
Magenta, Yellow). Actual page count will vary
depending on your average type of
document.
When a toner cartridge is running low, the
Touchscreen displays Toner Low.
The toner cartridges that come supplied with
the machine must be replaced after
approximately 2,500 pages
4
(Black) or
approximately 1,500 pages
4
(Cyan,
Magenta, Yellow) for MFC-L8600CDW and
MFC-L8850CDW and approximately 6,000
pages
4
(Black, Cyan, Magenta, Yellow) for
MFC-L9550CDW.
1
Standard toner cartridge
2
High yield toner cartridge
3
Super high yield toner cartridge
4
Approximate cartridge yield is declared in
accordance with ISO/IEC 19798.
NOTE
• The indication of remaining toner life will
vary depending on the types of documents
printed and customer’s usage.
• It is a good idea to keep a new toner
cartridge ready for use when you see the
Toner Low warning.
• To ensure high quality printing, we
recommend that you use only Genuine
Brother Brand toner cartridges. When you
want to buy toner cartridges, contact
Brother Customer Service.
• We recommend that you clean the
machine when you replace the toner
cartridge (see Advanced User's Guide).
• DO NOT unpack the new toner cartridge
until you are ready to install it.
Toner Low: X A
If the Touchscreen displays Toner Low: X,
buy a new toner cartridge for the color
indicated on the Touchscreen and have it
ready before you get a Replace Toner
message.
Replace Toner A
When the Touchscreen displays Replace
Toner the machine will stop printing until you
replace the toner cartridge.
The Touchscreen indicates the toner
cartridge color that you must replace.
(BK=Black, C=Cyan, M=Magenta, Y=Yellow ).
A new genuine Brother toner cartridge will
reset the Replace Toner mode.
NOTE
For more information about how the toner
cartridge life is calculated, see Important
information for the toner cartridge life
on page 225.
Chapter A
82
Replacing the toner cartridges A
a Make sure the machine is turned on.
b Press the front cover release button and
pull open the front cover.
c Hold the blue handle of the drum unit.
Pull the drum unit out until it stops.
Routine maintenance
83
A
d Hold the handle of the toner cartridge
and gently push it toward the machine to
unlock it. Then pull it out of the drum
unit. Repeat this for all the toner
cartridges.
WARNING
• DO NOT put a toner cartridge into a fire.
It could explode, resulting in injuries.
• DO NOT use flammable substances,
any type of spray, or an organic
solvent/liquid containing alcohol or
ammonia to clean the inside or outside
of the machine. Doing so could cause a
fire or electrical shock. Instead, use only
a dry, lint-free cloth.
(See Product Safety Guide)
Chapter A
84
IMPORTANT
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
• We recommend that you place the toner
cartridge on a clean, flat, level, stable
surface with a sheet of disposable paper
or cloth underneath it in case you
accidentally spill or scatter toner.
NOTE
• Be sure to seal up the used toner cartridge
tightly in a bag so that toner powder does
not spill out of the cartridge.
• Visit http://www.brother.com/original/
index.html for instructions about how to
return your used supply items to the
Brother collection program. If you choose
not to return your used supplies, discard
the used supplies according to local
regulations, keeping it separate from
domestic waste. If you have questions,
call your local waste disposal office.
e Clean the corona wire inside the drum
unit by gently sliding the blue tab from
left to right and right to left several times.
IMPORTANT
Be sure to return the tab to the home
position (1). If you do not, printed pages
may have a vertical stripe.
f Repeat step e to clean each of the
three remaining corona wires.
<Toner cartridge>
1
Routine maintenance
85
A
g Unpack the new toner cartridge, then
pull off the protective cover.
IMPORTANT
• DO NOT unpack the new toner cartridge
until you are ready to install it. If a toner
cartridge is left unpacked for a long time,
the toner life will be shortened.
• If an unpacked drum unit is placed in
direct sunlight (or room light for long
periods of time), the unit may be
damaged.
• Brother strongly recommends that you DO
NOT refill the toner cartridge provided with
your machine. We also strongly
recommend that you continue to use only
Genuine Brother Brand replacement toner
cartridges. Use or attempted use of
potentially incompatible toner and/or
cartridges in the Brother machine may
cause damage to the machine and/or may
result in unsatisfactory print quality. Our
limited warranty coverage does not apply
to any problem that is caused by the use
of third party toner and/or cartridges. To
protect your investment and obtain
premium performance from the Brother
machine, we strongly recommend the use
of Genuine Brother Supplies.
• Put the new toner cartridge in the drum
unit immediately after you remove its
protective cover. To prevent any
degradation to the print quality, DO NOT
touch the shaded parts shown in the
illustrations.
Chapter A
86
h Hold the handle of the toner cartridge
and slide the toner cartridge into the
drum unit then gently pull it toward you
until you hear it click into place. Make
sure that you match the toner cartridge
color to the same color label on the drum
unit. Repeat this for all the toner
cartridges.
BK = Black, C = Cyan,
M = Magenta, Y= Yellow
NOTE
Make sure you installed the toner
cartridge correctly or it may separate from
the drum unit.
i Push the drum unit in until it stops.
j Close the front cover of the machine.
NOTE
After replacing a toner cartridge, DO NOT
turn off the machine or open the front
cover until the Touchscreen clears the
Please wait. message and returns to
Ready mode.
BK
TN-BK
TN-C
TN-M
TN-Y
BK
BK
C
M
Y
Routine maintenance
87
A
Cleaning the corona wires A
If you have print quality problems or the
Touchscreen displays Drum !, clean the
corona wires as follows:
a Make sure that the machine is turned
on.
b Press the front cover release button and
pull open the front cover.
c Hold the blue handle of the drum unit.
Pull the drum unit out until it stops.
Chapter A
88
d Hold the handle of the toner cartridge
and gently push it toward the machine to
unlock it. Then pull it out of the drum
unit. Repeat this for all the toner
cartridges.
IMPORTANT
• We recommend that you place the toner
cartridge on a piece of disposable paper
or cloth in case you accidentally spill or
scatter toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
e Clean the corona wire inside the drum
by gently sliding the blue tab from left to
right and right to left several times.
IMPORTANT
Be sure to return the tab to the home
position (1). If you do not, printed pages
may have a vertical stripe.
f Repeat step e to clean each of three
remaining corona wires.
1
Routine maintenance
89
A
g Hold the handle of the toner cartridge
and slide the toner cartridge into the
drum unit then gently pull it toward you
until you hear it click into place. Make
sure that you match the toner cartridge
color to the same color label on the drum
unit. Repeat this for all the toner
cartridges.
BK = Black, C = Cyan,
M = Magenta, Y= Yellow
h Push the drum unit in until it stops.
i Close the front cover of the machine.
BK
TN-BK
TN-C
TN-M
TN-Y
BK
BK
C
M
Y
Chapter A
90
Replacing the drum unit A
Order No. DR-331CL
A new drum unit can print approximately
25,000 Letter or A4 size single-sided pages.
1
1
Drum life is approximate and may vary by type of
use.
NOTE
• There are many factors that determine the
actual drum life, such as the temperature,
humidity, type of paper, type of toner used
and so on. Under ideal conditions, the
average drum life is estimated at
approximately 25,000 pages. The actual
number of pages that your drum will print
may be significantly less than this
estimate. Because we have no control
over the many factors that determine the
actual drum life, we cannot guarantee a
minimum number of pages that will be
printed by your drum.
• For best performance, use only genuine
Brother toner. The machine should be
used only in a clean, dust-free
environment with adequate ventilation.
• Printing with a non-Brother drum unit may
reduce not only the print quality but also
the quality and life of the machine itself.
Warranty coverage does not apply to
problems caused by the use of a non-
Brother drum unit.
Drum ! A
The corona wires are coated with paper dust
or toner. Clean the corona wires in the four
drums (see Cleaning the corona wires
on page 87).
If you cleaned the corona wires and the
Drum !
error was not cleared, then the drum unit is at
the end of its life. Replace the drum unit with a
new set.
Drum End Soon A
The drum unit is nearing the end of its rated
life and will require replacement. We
recommend you keep a genuine Brother
drum unit ready for installation. Buy a new
drum unit (DR-331CL) and have it ready
before you get a Replace Drum message.
Replace Drum A
The drum unit has exceeded its rated life.
Replace the drum unit with a new one. We
recommend a genuine Brother drum unit be
installed at this time.
After replacement, reset the drum counter by
following the instructions included with the
new drum unit (see Resetting the drum
counter on page 96).
Drum Stop A
We cannot guarantee the print quality.
Replace the drum unit with a new one. We
recommend a genuine Brother drum unit be
installed at this time.
After replacement, reset the drum counter by
following the instructions included with the
new drum unit (see Resetting the drum
counter on page 96).
Replacing the drum unit A
IMPORTANT
• While removing the drum unit, handle it
carefully because it may contain toner. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
• Every time you replace the drum unit,
clean the inside of the machine
(see Advanced User's Guide).
• DO NOT unpack the new drum unit until
you are ready to install it. Exposure to
direct sunlight (or room light for long
periods of time) may damage the drum
unit.
a Make sure the machine is turned on.
Routine maintenance
91
A
b Press the front cover release button and
pull open the front cover.
c Hold the blue handle of the drum unit.
Pull the drum unit out until it stops.
Chapter A
92
d Turn the blue lock lever (1) at the left of
the machine counterclockwise to the
release position. Holding the blue
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
IMPORTANT
• We recommend that you place the drum
unit on a clean, flat surface with a piece of
disposable paper underneath it in case
you accidentally spill or scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
2
1
Routine maintenance
93
A
e Hold the handle of the toner cartridge
and gently push it forward to unlock
it.Then pull it out of the drum unit.
Repeat this for all the toner cartridges.
WARNING
• DO NOT put a toner cartridge into a fire.
It could explode, resulting in injuries.
• DO NOT use flammable substances,
any type of spray, or an organic
solvent/liquid containing alcohol or
ammonia to clean the inside or outside
of the machine. Doing so could cause a
fire or electrical shock. Instead, use only
a dry, lint-free cloth.
(See Product Safety Guide)
IMPORTANT
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
• We recommend that you place the toner
cartridge on a clean, flat, level, stable
surface with a sheet of disposable paper
or cloth underneath it in case you
accidentally spill or scatter toner.
<Toner cartridge>
<Drum unit>
Chapter A
94
NOTE
• Be sure to seal up the used drum unit
tightly in a bag so that toner powder does
not spill out of the drum unit.
• Visit http://www.brother.com/original/
index.html for instructions about how to
return your used supply items to the
Brother collection program. If you choose
not to return your used supplies, discard
the used supplies according to local
regulations, keeping it separate from
domestic waste. If you have questions,
call your local waste disposal office.
f Unpack the new drum unit and remove
the protective cover.
g Hold the handle of the toner cartridge
and slide it into the appropriate colored
section of the drum unit until it clicks into
place.
BK = Black, C = Cyan,
M = Magenta, Y= Yellow
NOTE
Make sure you install the toner cartridge
correctly or it may separate from the drum
unit.
BK
TN-BK
TN-C
TN-M
TN-Y
BK
BK
C
M
Y
Routine maintenance
95
A
h Make sure the blue lock lever (1) is in
the release position as shown in the
illustration.
i Gently slide the drum unit into the
machine until it stops at the blue lock
lever.
j Turn the blue lock lever (1) clockwise to
the lock position.
k Push the drum unit in until it stops.
l Close the front cover of the machine.
2
1
1
2
2
2
1
Chapter A
96
Resetting the drum counter A
When you replace the drum unit with a new
one, you must reset the drum counter by
completing the following steps.
IMPORTANT
Do not reset the drum counter when you
only replace the toner cartridge.
a Press to interrupt the error.
b Press .
c Press All Settings.
d Swipe up or down, or press a or b to
display Machine Info..
e Press Machine Info..
f Press Parts Life.
g Press # until the Touchscreen message
changes.
h Press Drum.
i Press Yes.
j Press .
Replacing the belt unit A
Order No. BU-320CL
A new belt unit can print approximately
50,000 (5 pages per job) or Letter or A4
size single-sided pages.
1
1
Belt unit life is approximate and may vary by type of
use.
Belt End Soon A
If the Touchscreen displays Belt End
Soon, it means the belt unit is near the end of
its life. Buy a new belt unit and have it ready
before you get a Replace Belt message.
To replace the belt unit, see Replacing the
belt unit on page 96.
Replace Belt A
When the Replace Belt message appears
on the Touchscreen, you must replace the
belt unit.
After replacement, reset the belt unit by
following the instructions included with the
new belt unit (see Resetting the belt unit
counter on page 101).
IMPORTANT
• DO NOT touch the surface of the belt unit.
If
you touch it, it could degrade
print
qu
ality.
• Damage caused by incorrect handling
of
the
belt unit may void your warranty.
Replacing the belt unit A
a Make sure the machine is turned on.
Routine maintenance
97
A
b Press the front cover release button and
pull open the front cover.
c Hold the blue handle of the drum unit.
Pull the drum unit out until it stops.
Chapter A
98
d Turn the blue lock lever (1) at the left of
the machine counterclockwise to the
release position. Holding the blue
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
IMPORTANT
• We recommend that you place the drum
unit on a clean, flat surface with
disposable paper underneath it in case
you accidentally spill or scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
2
1
Routine maintenance
99
A
e Hold the blue handle of the belt unit with
both hands and lift the belt unit up, then
pull it out.
IMPORTANT
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
f Unpack the new belt unit and install the
new belt unit in the machine. Make sure
the belt unit is level and fits firmly into
place.
Chapter A
100
g Make sure the blue lock lever (1) is in
the release position as shown in the
illustration.
h Gently slide the drum unit into the
machine until it stops at the blue lock
lever.
i Turn the blue lock lever (1) clockwise to
the lock position.
j Push the drum unit in until it stops.
k Close the front cover of the machine.
2
1
1
2
2
2
1
Routine maintenance
101
A
Resetting the belt unit counter A
When you replace a belt unit with a new one,
you must reset the belt unit counter by
completing the following steps:
a Press to interrupt the error.
b Press .
c Press All Settings.
d Swipe up or down, or press a or b to
display Machine Info..
e Press Machine Info..
f Press Parts Life.
g Press # until the Touchscreen message
changes.
h Press Belt Unit.
i Press Yes.
j Press .
Replacing the waste toner box
A
Order No. WT-320CL
The life of a waste toner box is approximately
50,000 Letter or A4 size single-sided pages.
1
1
Waste toner box life is approximate and may vary by
type of use.
WT Box End Soon A
If the Touchscreen displays WT Box End
Soon, it means the waste toner box is near
the end of its life. Buy a new waste toner box
and have it ready before you get a Replace
WT Box message.
Replace WT Box A
When the Replace WT Box message
appears on the Touchscreen, you must
replace the waste toner box.
Replacing the waste toner box A
a Make sure the machine is turned on.
Chapter A
102
b Press the front cover release button and
pull open the front cover.
c Hold the blue handle of the drum unit.
Pull the drum unit out until it stops.
Routine maintenance
103
A
d Turn the blue lock lever (1) at the left of
the machine counterclockwise to the
release position. Holding the blue
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
IMPORTANT
• We recommend that you place the drum
unit on a clean, flat surface with
disposable paper underneath it in case
you accidentally spill or scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
2
1
Chapter A
104
e Hold the blue handle of the belt unit with
both hands and lift the belt unit up, then
pull it out.
IMPORTANT
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
f Remove the two pieces of orange
packing material and discard them.
NOTE
This step is only necessary when you are
replacing the waste toner box for the first
time, and is not required for the
replacement waste toner box. The orange
packing pieces are installed at the factory
to protect your machine during shipment.
Routine maintenance
105
A
g Hold the blue handle of the waste toner
box and remove the waste toner box
from the machine.
IMPORTANT
DO NOT reuse the waste toner box.
WARNING
• DO NOT put the waste toner box into a
fire. It could explode, resulting in
injuries.
• DO NOT use flammable substances,
any type of spray, or an organic
solvent/liquid containing alcohol or
ammonia to clean the inside or outside
of the machine. Doing so could cause a
fire or electrical shock. Instead, use only
a dry, lint-free cloth.
(See Product Safety Guide)
NOTE
• Be sure to seal up the waste toner box
tightly in an appropriate bag so that toner
powder does not spill out of the waste
toner box.
• Discard the used waste toner box
according to local regulations, keeping it
separate from domestic waste. If you have
questions, call your local waste disposal
office.
Chapter A
106
h Unpack the new waste toner box and
install the new waste toner box in the
machine using the blue handle. Make
sure the waste toner box is level and fits
firmly into place.
i Slide the belt unit back into the machine.
Make sure the belt unit is level and fits
firmly into place.
Routine maintenance
107
A
j Make sure the blue lock lever (1) is in
the release position as shown in the
illustration.
k Gently slide the drum unit into the
machine until it stops at the blue lock
lever.
l Turn the blue lock lever (1) clockwise to
the lock position.
m Push the drum unit in until it stops.
n Close the front cover of the machine.
2
1
1
2
2
2
1
Chapter A
108
Cleaning the scanner A
a Press and hold down to turn off the
machine.
b (MFC-L8850CDW and
MFC-L9550CDW)
Unfold the ADF document support (1)
and then open the ADF cover (2).
Clean the white bar (3) and the scanner
glass strip (4) underneath it with a soft
lint-free cloth moistened with water.
Close the ADF cover (2) and fold the
ADF document support (1).
c Lift the document cover (1).
Clean the white plastic surface (2) and
scanner glass (3) underneath it with a
soft lint-free cloth moistened with water.
d In the ADF unit, clean the white bar (1)
and the scanner glass strip (2)
underneath it with a soft lint-free cloth
moistened with water. Read the NOTE
and go to step e
NOTE
In addition to cleaning the scanner glass
and glass strip with a soft lint-free cloth
moistened with water, run your finger tip
over the glass to see if you can feel
anything on it. If you feel dirt or debris,
clean the glass again concentrating on
that area. You may have to repeat the
cleaning process three or four times. To
test, make a copy after each cleaning.
e Close the document cover.
f Press to turn on the machine.
3
4
1
2
3
2
1
2
1
109
B
B
If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
In USA:
Visit the Brother Solutions Center at http://solutions.brother.com/
and click Manuals on your
model's page to download the other manuals.
You can correct most problems yourself. If you need additional help, the Brother Solutions Center
offers the latest FAQs and troubleshooting tips.
Visit http://solutions.brother.com/
.
Identifying the problem B
First, check that:
The machine’s power cord is connected correctly and the machine’s power is on. If the
machine does not turn on after connecting the power cord, see Other difficulties on page 141.
All of the protective parts have been removed.
Paper is inserted correctly in the paper tray.
The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
Touchscreen Messages
(See Error and maintenance messages on page 111.)
If you did not solve the problem with the above checks, identify the problem and go to the page
suggested below.
Paper handling and Printing problems:
Printing difficulties on page 133
Paper handling difficulties on page 134
Printing received faxes on page 135
Telephone and Fax problems:
Telephone line or connections on page 135
Handling incoming calls on page 138
Receiving Faxes on page 135
Sending faxes on page 137
Troubleshooting B
Troubleshooting
111
B
Error and maintenance messages B
As with any sophisticated office product, errors may occur and supplies may be replaced. If this
happens, your machine identifies the error or required routine maintenance and displays the
appropriate message. The most common error and maintenance messages are shown in the
table.
You can correct most errors and perform routine maintenance yourself. If you need more help, the
Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit http://solutions.brother.com/
.
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
NOTE
The Touchscreen names are as follows.
• Multi-purpose tray: MP Tray
• Standard paper tray: Tray1
• Optional lower tray: Tray2
Error Message Cause Action
2-sided Disabled The back cover of the machine
is not closed completely.
Close the back cover of the machine until it
locks into the closed position.
2-sided Disabled
Reload paper,
then press
[Retry].
Although the size of paper in
the paper tray matches the
paper size that was selected
from the control panel or printer
driver, the machine has
stopped printing when it
encountered an additional,
different size of paper in the
tray.
Make sure the paper tray contains only the size
of paper you select in either the control panel or
printer driver, then press Color Start or
Black Start.
The paper tray was pulled out
before the machine completed
printing on both sides of the
paper.
Reinstall the paper tray and press Color
Start or Black Start.
Access Denied The function you want to use is
restricted by Secure Function
Lock.
Call your administrator to check your Secure
Function Lock Settings.
Access Error The device was removed from
the USB direct interface while
the data was processing.
Press . Reinsert the device and try to print
with Direct Print.
Belt End Soon The belt unit is near the end of
its life.
Buy a new belt unit before you get a Replace
Belt message.
Chapter B
112
Calibration
failed.
Calibration failed. Press OK and try it again.
Press and hold down to turn off the
machine.
Wait a few seconds, and then turn on the
machine again.
Perform the color calibration again using
the Touchscreen or the printer driver
(see Advanced User's Guide).
Put in a new belt unit (see Replacing the
belt unit on page 96).
If the problem continues, contact Brother
Customer Service.
Cartridge Error The toner cartridge is not
installed correctly.
Pull out the drum unit, take out the toner
cartridge for the color that is indicated on the
Touchscreen, and put it back into the drum unit
again. Put the drum unit back in the machine.
If the problem continues, contact Brother
Customer Service.
Comm.Error Poor telephone line quality
caused a communication error.
Send the fax again or connect the machine to
another telephone line. If the problem
continues, call the telephone company and ask
them to check your telephone line.
Condensation One of the issues that can
cause this error is that
condensation may form inside
the machine after a room
temperature change.
Leave the machine turned on. Wait for 30
minutes with the front cover fully opened. Then
turn off the machine and close the cover. Turn
it on again.
Cooling Down
Wait for a while.
The temperature of the drum
unit or toner cartridge is too
hot. The machine will pause its
current print job and go into
cooling down mode. During the
cooling down mode, you will
hear the cooling fan running
while the Touchscreen
displays Cooling Down, and
Wait for a while..
Make sure you can hear the fan in the machine
spinning and that the exhaust outlet is not
blocked by something.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use it
for several minutes.
If the fan is not spinning, disconnect the
machine from the power for several minutes,
then reconnect it.
Error Message Cause Action
Troubleshooting
113
B
Cover is Open. The front cover is not
completely closed.
Close the front cover of the machine.
The fuser cover is not
completely closed or paper
was jammed in the back of the
machine when you turned on
the power.
Close the fuser cover located inside the
back cover of the machine.
Make sure paper is not jammed inside the
back of the machine, and then close the
fuser cover and press Start (see Paper is
jammed at the back of the machine
on page 126).
The ADF cover is not
completely closed.
Close the ADF cover of the machine.
The ADF cover is open while
loading a document.
Close the ADF cover of the machine, then
press .
DIMM Error The DIMM is not installed
correctly.
The DIMM is broken.
The DIMM does not meet
the required specifications.
Turn off the machine and unplug the power
cord. Remove the DIMM. (See Advanced
User's Guide)
Confirm the DIMM meets the required
specifications. (See Advanced User's
Guide)
Reinstall the DIMM correctly. Wait a few
seconds, plug in the power cord, and then
turn the machine on again.
If this error message appears again,
replace the DIMM with a new one.
(See Advanced User's Guide)
Disconnected The other person or other
person’s fax machine stopped
the call.
Try to send or receive again.
Document Jam The document was not
inserted or fed correctly, or the
document scanned from the
ADF was too long.
See Document is jammed in the top of the ADF
unit on page 122 or Using the automatic
document feeder (ADF) on page 39.
DR Mode in Use The machine is set to
Distinctive Ring mode. You
cannot change the Receive
Mode from Manual to another
mode.
Set Distinctive Ring to Off (see Turning off
Distinctive Ring on page 57).
Drum End Soon The drum unit is near the end
of its life.
Order a new drum unit before you get a
Replace Drum message.
Drum ! The corona wires on the drum
unit must be cleaned.
Clean all four corona wires inside the drum unit
by sliding the blue tab (see Cleaning the
corona wires on page 87).
The drum unit is not installed
correctly.
Remove the drum unit, remove the toner
cartridges from the drum unit, and reinstall the
toner cartridges back into the drum unit.
Reinstall the drum unit back in the machine.
Error Message Cause Action
Chapter B
114
Drum Stop It is time to replace the drum
unit.
Replace the drum unit, (see Replacing the
drum unit on page 90).
Jam 2-sided The paper is jammed
underneath the paper tray or
the fuser unit.
See Paper is jammed underneath the paper
tray on page 131.
Jam Inside The paper is jammed inside the
machine.
See Paper is jammed inside the machine
on page 128.
Jam MP Tray The paper is jammed in the
multi-purpose tray of the
machine.
See Paper is jammed in the multi-purpose tray
on page 124.
Jam Rear The paper is jammed in the
back of the machine.
See Paper is jammed at the back of the
machine on page 126.
Jam Tray1
Jam Tray2
The paper is jammed in the
paper tray of the machine.
See Paper is jammed in the Paper Tray 1 or
Tray 2 on page 125.
Limit Exceeded The print limit set in Secure
Function Lock was reached.
Call your administrator to check your Secure
Function Lock Settings.
Log Access Error The machine could not access
the print log file in the server.
Call your administrator to check the Store Print
Log to Network settings.
For more information, see Software and
Network User's Guide.
No Belt Unit The belt unit is not installed
correctly.
Reinstall the belt unit, (see the steps in
Replacing the belt unit on page 96).
No Drum Unit The drum unit is not installed
correctly.
Reinstall the drum unit, (see the steps
in Replacing the drum unit on page 90.)
No HUB Support A USB hub device is
connected to the USB direct
interface.
Disconnect the USB hub device from the USB
direct interface.
No Paper The machine is out of paper in
the paper tray, or paper is not
correctly loaded in the paper
tray.
Do one of the following:
Refill paper in the paper tray. Make sure the
paper guides are set to the correct size.
Remove the paper and load it again. Make
sure the paper guides are set to the correct
size.
If the problem is not resolved, the paper
pick-up roller may need to be cleaned.
Clean the paper pick-up roller.
(See Advanced User's Guide)
No Permission Printing color documents is
restricted by Secure Function
Lock. The print job will be
canceled.
Call your administrator to check your Secure
Function Lock Settings.
No Response/Busy The number you dialed does
not answer or is busy.
Verify the number and try again.
Error Message Cause Action
Troubleshooting
115
B
No Toner The toner cartridge for the
color indicated on the
Touchscreen is not installed
correctly.
Remove the drum unit, remove the toner
cartridge for the color indicated on the
Touchscreen from the drum unit, and reinstall
the toner cartridge back into the drum unit.
Reinstall the drum unit back in the machine. If
the problem continues, replace the toner
cartridge (see Replacing the toner cartridges
on page 81).
No Tray The paper tray indicated on the
Touchscreen is not installed or
not installed correctly.
Reinstall the paper tray indicated on the
Touchscreen.
No Waste Toner The waste toner box is not
installed correctly.
Reinstall the Waste Toner Box, (see the steps
in Replacing the waste toner box
on page 101).
Out of Memory The machine’s memory is full. Fax sending or copy operation in progress
Do one of the following:
Press Send Now, Partial Print or
Quit to send or copy the scanned pages.
Press and wait until the other
operations in progress finish, and then try
again.
Clear the faxes from the memory.
Print the faxes that are stored in the
memory to restore the memory to 100%.
Then turn off Fax Storage to avoid storing
more faxes in the memory (see Advanced
User's Guide).
Add optional memory (see Advanced
User's Guide).
Print operation in process
Do one of the following:
Reduce the print resolution
(see Software and Network User's Guide).
Clear the faxes from the memory (see the
above explanation).
Add optional memory (see Advanced
User's Guide).
Print Data Full The machine’s memory is full.
Press and delete the previously stored
secure print jobs.
Add optional memory (see Advanced
User's Guide).
Error Message Cause Action
Chapter B
116
Print Unable XX The machine has a mechanical
problem.
Do one of the following:
Press and hold down to turn the
machine off, wait a few minutes, and then
turn it on again (see Transferring your faxes
or Fax Journal report on page 120).
If the problem continues, contact Brother
Customer Service.
Registration
failed.
Registration failed. Press OK and try again.
Press and hold down to turn off the
machine.
Wait a few seconds, then turn it on again.
Perform the automatic color registration
using the Touchscreen (see Advanced
User's Guide).
Put in a new belt unit (see Replacing the
belt unit on page 96).
If the problem continues, contact Brother
Customer Service.
Rename the File There is already a file on the
USB flash drive with the same
name as the file you are trying
to save.
Change the file name of the file on the USB
flash drive or the file you are trying to save.
Replace Belt It is time to replace the belt
unit.
Replace the belt unit (see Replacing the belt
unit on page 96).
Replace Drum It is time to replace the drum
unit.
Replace the drum unit (see Replacing the drum
unit on page 90).
The drum unit counter was not
reset when a new drum was
installed.
Reset the drum unit counter, (see Resetting
the drum counter on page 96).
Replace Fuser It is time to replace the fuser
unit.
Contact Brother Customer Service or a Brother
Authorized Service Center to replace the fuser
unit.
To replace the fuser unit contact Brother
Customer Service at:
1-877-BROTHER (1-877-276-8437) (in USA)
http://www.brother.ca/support
(in Canada)
or to locate a Brother Authorized Service
Center, visit:
http://www.brother-usa.com/service/
Error Message Cause Action
Troubleshooting
117
B
Replace Laser It is time to replace the laser
unit.
Contact Brother Customer Service or a Brother
Authorized Service Center to replace the laser
unit.
To replace the laser unit contact Brother
Customer Service at:
1-877-BROTHER (1-877-276-8437) (in USA)
http://www.brother.ca/support (in Canada)
or to locate a Brother Authorized Service
Center, visit:
http://www.brother-usa.com/service/
Replace PF Kit MP
Replace PF Kit1
Replace PF Kit2
It is time to replace the paper
feeding kit.
Contact Brother Customer Service or a Brother
Authorized Service Center to replace the paper
feeding kit.
To replace the paper feeding kit contact
Brother Customer Service at:
1-877-BROTHER (1-877-276-8437) (in USA)
http://www.brother.ca/support
(in Canada)
or to locate a Brother Authorized Service
Center, visit:
http://www.brother-usa.com/service/
Replace Toner
1
1
The Touchscreen
indicates the toner
cartridge color that you
must replace.
BK=Black, C=Cyan,
M=Magenta, Y=Yellow
The toner cartridge is at the
end of its life. The machine will
stop all print operations.
While memory is available,
faxes will be stored in the
memory.
Replace the toner cartridge for the color
indicated on the Touchscreen (see Replacing
the toner cartridges on page 81).
Replace WT Box It is time to replace the waste
toner box.
Replace the waste toner box (see Replacing
the waste toner box on page 101).
Scan Unable Document is too long for
2-sided scanning.
Press . Use the appropriate size of paper
for 2
-sided scanning (see Print media
on page 215).
The machine has a mechanical
problem.
Press and hold down to turn the
machine off, and then turn it on again
(see Transferring your faxes or Fax Journal
report on page 120).
If the problem continues, contact Brother
Customer Service.
Self-Diagnostic The temperature of the fuser
unit does not rise to a specified
temperature within the
specified time.
Press and hold down to turn the machine
off, wait a few seconds, and then turn it on
again. Leave the machine idle for 15 minutes
with the power on.
The fuser unit is too hot.
Error Message Cause Action
Chapter B
118
Short paper The length of the paper in the
tray is too short for the machine
to deliver it to the face-down
output tray.
Open the back cover (face-up output tray) to let
the printed page exit onto the face up output
tray. Remove the printed pages and then press
Retry.
Size Error The paper size defined in the
printer driver is not supported
by the defined tray.
Choose a paper size which is supported by
each tray (see Paper type and size
on page 34.)
Size Error
2-sided
The paper size defined in the
printer driver and the
Touchscreen menu is not
available for automatic 2-sided
printing.
Press . Choose a paper size that is
supported by 2
-sided printing.
The paper size you can use for automatic
2
-sided printing is Letter, Legal or Folio.
The paper in the tray is not the
correct size and is not available
for automatic 2-sided printing.
Load the correct size of paper in the tray and
set the size of paper for the tray (see Paper
Size on page 31).
The paper size you can use for automatic
2-sided printing is Letter, Legal or Folio.
Size mismatch The paper in the tray is not the
correct size.
Do one of the following:
Put the same size of paper in the paper tray
that is selected in the printer driver, and
then press Start.
In the printer driver select the size of paper
that you loaded in the indicated paper tray.
Small paper The paper size specified in the
printer driver is too small for the
machine to deliver it to the
face-down output tray.
Open the back cover (back output tray) to let
the printed paper out on the face-up output tray
and then press Retry.
Toner Error One or more toner cartridges
are not installed correctly.
Pull out the drum unit. Remove all of the toner
cartridges, and then put them back into the
drum unit.
Toner Low:X
1
1
(X) indicates the toner
cartridge color that is
near the end of its life.
BK=Black, C=Cyan,
M=Magenta, Y=Yellow
If the Touchscreen displays
Toner Low you can still print;
however, the machine is telling
you that the toner cartridge is
near the end of its life.
Order a new toner cartridge for the color that is
indicated on the Touchscreen now so a
replacement toner cartridge will be available
when the Touchscreen displays Replace
Toner.
Too Many Files There are too many files stored
on the USB flash drive.
Reduce the number of files stored on the USB
flash drive.
Touchscreen
Initialization
Failed
The Touchscreen was pressed
before the power on
initialization was completed.
Make sure nothing is touching or resting on the
Touchscreen.
Debris may be stuck between
the lower part of the
Touchscreen and its frame.
Insert a piece of stiff paper between the lower
part of the Touchscreen and its frame and slide
it back and forth to push out the debris.
Tray2 Error The optional lower tray is not
installed correctly.
Reinstall the optional lower tray.
Error Message Cause Action
Troubleshooting
119
B
Unusable Device
Remove the
Device. Turn the
power off and back
on again.
A defective USB device or a
high power consumption USB
device has been connected to
the USB direct interface.
Unplug the device from the USB direct
interface. Press and hold down to turn the
machine off, and then turn it on again.
Unusable Device A USB device or USB flash
drive that is encrypted or not
supported is connected to the
USB direct interface.
Unplug the device from the USB direct
interface (see the specifications for supported
USB flash drives in Printing from a USB flash
drive or digital camera supporting mass
storage on page 67).
USB
Write-protected
The protect switch of the USB
flash drive is on.
Turn off the protect switch of the USB flash
drive.
WT Box End Soon The waste toner box is near the
end of its life.
Buy a new waste toner box before you get a
Replace WT Box message.
Error Message Cause Action
Chapter B
120
Transferring your faxes or Fax
Journal report B
If the Touchscreen displays:
Print Unable XX
Scan Unable
We recommend transferring your faxes to
another fax machine or to your computer
(see Transferring faxes to another fax
machine on page 120 or Transferring faxes
to your computer on page 121).
You can also transfer the Fax Journal report
to see if there are any faxes you must transfer
(see Transferring the Fax Journal report to
another fax machine on page 121).
NOTE
If there is an error message on the
Touchscreen after the faxes have been
transferred, disconnect the machine from
the power source for several minutes, and
then reconnect it.
Transferring faxes to another fax
machine
B
If you have not set up your Station ID, you
cannot enter fax transfer mode (see Set your
Station ID on page 21).
a Press to interrupt the error
temporarily.
b Press .
c Press All Settings.
d Swipe up or down, or press a or b to
display Service.
e Press Service.
f Press Data Transfer.
g Press Fax Transfer.
h Do one of the following:
If the Touchscreen displays No
Data, there are no faxes left in the
machine’s memory. Press Close.
Enter the fax number to which faxes
will be forwarded.
i Press Fax Start.
Troubleshooting
121
B
Transferring faxes to your computer B
You can transfer the faxes from your
machine’s memory to your computer.
a Press to interrupt the error
temporarily.
b Make sure you have installed MFL-Pro
Suite on your computer, and then turn
on PC-FAX Receive on the computer.
Do one of the following:
(Windows
®
XP, Windows Vista
®
and Windows
®
7)
From the (Start) menu, select All
Programs > Brother > Brother
Utilities.
Click the drop-down list and select
your model name (if not already
selected).
Click PC-FAX Receive in the left
navigation bar, and then click
Receive.
(Windows
®
8)
Click (Brother Utilities), and
then click the drop-down list and
select your model name (if not
already selected). Click PC-FAX
Receive in the left navigation bar,
and then click Receive.
c Make sure you have set PC Fax
Receive on the machine
(see PC-FAX Receive (Windows
®
only)
on page 52).
If faxes are in the machine’s memory
when you set up PC Fax Receive, the
Touchscreen will ask if you want to
transfer the faxes to your computer.
d Do one of the following:
To transfer all faxes to your
computer, press Yes. If Fax
Preview is set to Off, you will be
asked if you want to print backup
copies.
To exit and leave the faxes in the
memory, press No.
e Press .
Transferring the Fax Journal report to
another fax machine
B
If you have not set up your Station ID, you
cannot enter fax transfer mode (see Set your
Station ID on page 21).
a Press to interrupt the error
temporarily.
b Press .
c Press All Settings.
d Swipe up or down, or press a or b to
display Service.
e Press Service.
f Press Data Transfer.
g Press Report Transfer.
h Enter the fax number to which the Fax
Journal report will be forwarded.
i Press Fax Start.
Chapter B
122
Document Jams B
Document is jammed in the
top of the ADF unit B
a Remove any paper from the ADF that is
not jammed.
b Open the ADF cover.
c Pull the jammed document out to the
left.
If the document rips or tears, be sure
you remove all small paper scraps to
prevent future jams.
d Close the ADF cover.
e Press .
Document is jammed under
the document cover B
a Remove any paper from the ADF that is
not jammed.
b Lift the document cover.
c Pull the jammed document out to the
right.
If the document rips or tears, be sure
you remove all small paper scraps to
prevent future jams.
d Close the document cover.
e Press .
Troubleshooting
123
B
Removing small documents
jammed in the ADF B
a Lift the document cover.
b Insert a piece of stiff paper, such as
cardstock, into the ADF to push any
small paper scraps through.
c Close the document cover.
d Press .
Document is jammed at the
output tray B
a Remove any paper from the ADF that is
not jammed.
b Pull the jammed document out to the
right.
c Press .
Chapter B
124
Paper Jams B
Always remove the remaining paper from the
paper tray and straighten the stack when you
are adding new paper. This helps prevent
multiple sheets of paper from feeding through
the machine at one time and prevents paper
jams.
Paper is jammed in the multi-
purpose tray B
If the Touchscreen displays Jam MP Tray,
follow these steps:
a Remove the paper from the MP tray.
b Remove any jammed paper from in and
around the MP tray.
c Fan the paper stack, and then put it back
in the MP tray.
d When loading paper in the MP tray,
make sure that the paper stays under
the maximum paper height guides (1) on
both sides of the tray.
e Press Retry to resume printing.
1
Troubleshooting
125
B
Paper is jammed in the Paper
Tray 1 or Tray 2 B
If the Touchscreen displays Jam Tray1 or
Jam Tray2, follow these steps:
a Pull the paper tray completely out of the
machine.
For Jam Tray1:
For Jam Tray2:
b Use both hands to slowly pull out the
jammed paper.
NOTE
Pulling the jammed paper downward
allows you to remove the paper more
easily.
c Make sure the paper is below the
maximum paper mark ( ) in the
paper tray. While pressing the blue
paper-guide release lever, slide the
paper guides to fit the paper size. Make
sure the guides are firmly in the slots.
d Put the paper tray firmly back in the
machine.
Chapter B
126
Paper is jammed at the back
of the machine B
If the Touchscreen displays Jam Rear, a
paper jam occurred behind the back cover.
Follow these steps:
a Leave the machine turned on for
10 minutes for the internal fan to cool
the extremely hot parts inside the
machine.
b Open the back cover.
WARNING
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
Troubleshooting
127
B
c Pull the blue tabs (1) at the left and right
sides toward you to release the fuser
cover (2).
NOTE
If the envelope levers (3) inside the back
cover are pulled down to the envelope
position, lift these levers to the original
position before pulling the blue tabs (1)
down.
d Use both hands to gently pull the
jammed paper out of the fuser unit.
e Close the fuser cover (2).
NOTE
If you print on envelopes, pull down the
envelope levers (3) to the envelope position
again before closing the back cover.
f Close the back cover.
2
1
3
1
3
2
3
3
Chapter B
128
Paper is jammed inside the
machine B
If the Touchscreen displays Jam Inside,
follow these steps:
a Press the front cover release button and
pull open the front cover.
b Hold the blue handle of the drum unit.
Pull the drum unit out until it stops.
Troubleshooting
129
B
c Turn the blue lock lever (1) at the left of
the machine counterclockwise to the
release position. Holding the blue
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
IMPORTANT
• We recommend that you place the drum
unit on a piece of disposable paper or
cloth in case you accidentally spill or
scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
2
1
Chapter B
130
d Pull out the jammed paper slowly.
e Make sure the blue lock lever (1) is in
the release position as shown in the
illustration.
f Gently slide the drum unit into the
machine until it stops at the blue lock
lever.
g Turn the blue lock lever (1) clockwise to
the lock position.
2
1
1
2
2
2
1
Troubleshooting
131
B
h Push the drum unit in until it stops.
i Close the front cover of the machine.
NOTE
If you turn off the machine while Jam
Inside is on the Touchscreen, the
machine will print incomplete data from
your computer when it is turned on. Before
you turn on the machine, delete the job
from your computer’s print spooler.
Paper is jammed underneath
the paper tray B
If the Touchscreen displays Jam 2-sided,
follow these steps:
a Leave the machine turned on for
10 minutes for the internal fan to cool
the extremely hot parts inside the
machine.
b Pull the paper tray completely out of the
machine.
c Make sure the jammed paper does not
remain inside the machine.
Chapter B
132
d If paper is not caught inside the
machine, check underneath the paper
tray.
e If the paper is not caught in the paper
tray, open the back cover.
WARNING
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be extremely
hot. Wait for the machine to cool down before
you touch the internal parts of the machine.
f
Use both hands to gently pull the jammed
paper out of the back of the machine.
g Close the back cover until it locks in the
closed position.
h
Put the paper tray firmly back in the machine.
Troubleshooting
133
B
If you are having difficulty with your machine B
IMPORTANT
• For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
• If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips. You can correct most problems yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit http://solutions.brother.com/
.
• Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
Printing difficulties
Difficulty Suggestions
No printout. Check that the correct printer driver has been installed and selected.
Check to see if the Touchscreen is showing an error message (see Error and
maintenance messages on page 111).
Check that the machine is online:
(Windows
®
7 and Windows Server
®
2008 R2)
Click the (Start) button > Devices and Printers. Right
-click Brother
MFC-XXXX Printer and click See what's printing. Click Printer in the menu bar.
Make sure Use Printer Offline is cleared.
(Windows Vista
®
and Windows Server
®
2008)
Click the (Start) button > Control Panel > Hardware and Sound > Printers.
Right-click Brother MFC-XXXX Printer. Make sure Use Printer Online is not
listed. If it is listed, click this option to set the driver Online.
(Windows
®
XP and Windows Server
®
2003)
Click the Start button > Printers and Faxes. Right-click Brother MFC-XXXX
Printer. Make sure Use Printer Online is not listed. If it is listed, click this option
to set the driver Online.
(Windows
®
8 and Windows Server
®
2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings > Control Panel. In the Hardware and Sound
(Hardware) group, click View devices and printers. Right-click the Brother
MFC-XXXX Printer > See what’s printing. If printer driver options appear, select
your printer driver. Click Printer in the menu bar and make sure that Use Printer
Offline is not selected.
(Windows Server
®
2012 R2)
Click Control Panel on the Start screen. In the Hardware group, click View
devices and printers. Right-click the Brother MFC-XXXX Printer > See what’s
printing. If printer driver options appear, select your printer driver. Click Printer in
the menu bar and make sure that Use Printer Offline is not selected.
Call your administrator to check your Secure Function Lock settings.
Chapter B
134
The machine is not printing or has
stopped printing.
Press .
The machine will cancel the print job and clear it from the memory. The printout
may be incomplete.
The headers or footers appear
when the document is displayed on
the screen but they are not on the
printed page.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this (see Unscannable and
unprintable areas on page 30).
The machine prints unexpectedly
or it prints garbage.
Press to cancel print jobs.
Check the settings in your application to make sure they are set to work with your
machine.
The machine prints the first couple
of pages correctly, then some
pages have missing text.
Check that the print settings in your application are available in the machine's
printer driver.
Your computer is not recognizing the full signal of the machine’s input buffer. Make
sure you connected the interface cable correctly (see Quick Setup Guide).
The machine does not print on both
sides of the paper even though the
printer driver setting is 2-sided.
Check the paper size setting in the printer driver. You must choose Letter, Legal
or Folio paper that is 16 to 28 lb (60 to 105 g/m
2
).
The machine does not display the
USB menu when a USB flash drive
is connected to the USB direct
interface.
When the machine is in Deep Sleep mode, the machine does not wake up even if
you connect a USB flash drive to the USB direct interface. Press the Touchscreen
to wake up the machine.
Cannot perform ‘Page Layout’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time.
If the machine is in Quiet mode, print speed is slower. Check the Quiet mode
setting (see Advanced User's Guide).
The machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print resolution (see Software and Network User's Guide).
Poor print quality See Improving the print quality on page 143.
Paper handling difficulties
Difficulty Suggestions
The machine does not feed paper. If the Touchscreen shows a Paper Jam message and you still have a problem,
see Error and maintenance messages on page 111.
If the paper tray is empty, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back in the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Make sure MP Tray is not selected for Paper Source in the printer driver.
Clean the paper pick-up rollers (see Advanced User's Guide).
The machine does not feed paper
from the MP tray.
Make sure MP Tray is selected in the printer driver.
Fan the paper well and put it back in the tray firmly.
Printing difficulties (continued)
Difficulty Suggestions
Troubleshooting
135
B
How do I print on envelopes? Load up to three envelopes at a time in the MP tray. Your application must be set
to print the envelope size you are using. This is usually done in the Page Setup or
Document Setup menu of your application (see your application’s manual for more
information).
Printing received faxes
Difficulty Suggestions
Condensed print
Horizontal streaks
Top and bottom sentences are
cut off
Missing lines
Usually this is caused by a poor telephone connection. Make a copy; if your copy
looks good, you probably had a bad connection, with static or interference on the
telephone line. Ask the other party to send the fax again.
Vertical black lines when receiving The corona wires for printing may be dirty. Clean the corona wires on the drum
unit (see Cleaning the corona wires on page 87).
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received faxes appear as split or
blank pages.
Left and right margins are cut off or a single page is printed on two pages
(see Paper Size on page 31).
Turn on Auto Reduction (see Advanced User's Guide).
Telephone line or connections
Difficulty Suggestions
Dialing does not work. (No dial
tone)
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine.
(Canada only) Change Tone/Pulse setting (see Advanced User's Guide).
Send a manual fax by pressing Hook and dialing the number. Wait to hear fax
receiving tones before pressing Fax Start.
If there is no dial tone, connect a known working telephone and telephone line
cord to the jack. Then lift the external telephone’s handset and listen for a dial
tone. If there is still no dial tone, ask your telephone company to check the line and
wall jack.
The machine does not answer
when called.
Make sure the machine is in the correct receive mode for your setup (see Receive
Mode settings on page 47).
Check for a dial tone. If possible, call your machine to hear it answer. If there is
still no answer, check the telephone line cord connection. If you do not hear ringing
when you call your machine, ask your telephone company to check the line.
Receiving Faxes
Difficulty Suggestions
Cannot receive a fax. Make sure your machine has a dial tone by pressing Hook. If you hear static or
interference on your fax line, call your local telephone company.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL
or VoIP services, call your service provider for connection instructions.
Paper handling difficulties (continued)
Difficulty Suggestions
Chapter B
136
Cannot receive a fax.
(continued)
Make sure the machine is in the correct Receive Mode. This is determined by the
external devices and telephone subscriber services you have on the same line as
the Brother machine (see Receive Mode settings on page 47).
If you have a dedicated fax line and want your Brother machine to
automatically answer all incoming faxes, you should select Fax mode.
If your Brother machine shares a line with an external answering machine, you
should select the External TAD mode. In External TAD mode, your
Brother machine will automatically receive incoming faxes and voice callers
will be able to leave a message on your answering machine.
If your Brother machine shares the line with a Voice Mail subscriber service,
see Voice Mail on page 54.
If your Brother machine is on a line with the Distinctive Ring subscriber
service, see Distinctive Ring on page 55.
If your Brother machine shares a line with other telephones and you want it to
automatically answer all incoming faxes, you should select the Fax/Tel
mode. In Fax/Tel mode, your Brother machine will automatically receive
faxes and produce a pseudo/double-ring to alert you to answer voice calls.
If you do not want your Brother machine to automatically answer any incoming
faxes, you should select the Manual mode. In Manual mode, you must
answer every incoming call and activate the machine to receive faxes.
Another device or service at your location may be answering the call before your
Brother machine answers. To test this, lower the ring delay setting:
If the answer mode is set to Fax or Fax/Tel, reduce the ring delay to 1 ring
(see Ring Delay on page 47).
If the answer mode is set to External TAD, reduce the number of rings
programmed on your answering machine to two.
If the answer mode is set to Manual, DO NOT adjust the ring delay setting.
Have someone send you a test fax:
If you received the test fax successfully, your machine is operating correctly.
Remember to reset your ring delay or answering machine setting back to your
original setting. If receiving problems recur after resetting the ring delay, then
a person, device, or subscriber service is answering the fax call before the
machine has a chance to answer.
If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.
Receiving Faxes (continued)
Difficulty Suggestions
Troubleshooting
137
B
Cannot receive a fax.
(continued)
If you are using a telephone answering machine (External TAD mode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly (see Connecting an external TAD (telephone answering device)
on page 57).
1 Plug the telephone line cord directly from the wall telephone jack to your
Brother machine’s LINE jack.
2 Remove the protective cap from your Brother machine’s EXT jack, and then
plug the telephone line cord from your answering machine into the EXT jack.
3 Set your answering machine to answer within 4 rings.
If you are having problems receiving faxes or voice messages, set your
answering machine to answer within 2 or 3 rings.
4 Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing
message.
Limit your speaking to 20 seconds.
End your outgoing message with your Fax Receive Code for people
sending manual faxes. For example:
“After the beep, leave a message or
press l51 and Start to send a fax.
”
5 Set your answering machine to answer calls.
6 Set your Brother machine
’s Receive Mode to External TAD (see Receive
Mode settings on page 47).
Make sure your Brother machine
’s Easy Receive feature is turned On. Easy
Receive is a feature that allows you to receive a fax even if you answered the call
on an external or extension telephone (see Easy Receive on page 48).
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP) (see Telephone
line interference / VoIP on page 142).
Call your administrator to check your Secure Function Lock Settings.
Sending faxes
Difficulty Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine.
Make sure you pressed Fax and the machine is in Fax mode (see How to send a
fax on page 41).
Print the Transmission Verification Report and check for an error (see Advanced
User's Guide).
Call your administrator to check your Secure Function Lock Settings.
Ask the other party to check that the receiving machine has paper.
Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine’s scanner operation. If the copy quality is not good, clean the scanner
(see Advanced User's Guide).
Receiving Faxes (continued)
Difficulty Suggestions
Chapter B
138
Transmission Verification Report
says RESULT:NG.
There is probably temporary noise or static on the line. Try sending the fax again.
If you are sending a PC-FAX message and get RESULT:NG on the Transmission
Verification Report, your machine may be out of memory. To free up extra
memory, you can turn off fax storage (see Advanced User's Guide), print fax
messages in memory (see Advanced User's Guide) or cancel a delayed fax
(see Advanced User's Guide). If the problem continues, ask the telephone
company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP) (see Telephone
line interference / VoIP on page 142).
Sent faxes are blank. Make sure you are loading the document correctly. When using the ADF, the
document should be face up. When using the scanner glass, the document should
be face down (see Loading documents on page 39).
Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip (see Advanced User's Guide).
Handling incoming calls
Difficulty Suggestions
The machine ‘Hears’ a voice as a
CNG Tone.
If Easy Receive is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing .
Try avoiding this problem by turning Easy Receive to Off (see Easy Receive
on page 48).
Sending a Fax Call to the machine. If you answered on an external or extension telephone, press your Fax Receive
Code (the factory setting is l51). If you answered on the external telephone
(connected to the EXT. jack), press Fax Start to receive the fax.
When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,
an answering machine, an alarm system or other custom feature on a single
telephone line with your machine, it may create a problem sending or receiving
faxes.
For Example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM (Error
Correction Mode) feature should help overcome this problem. This condition is
related to the telephone system industry and is common to all devices that send
and receive information on a single, shared line with custom features. If avoiding
a slight interruption is crucial to your business, a separate line with no custom
features is recommended.
Copying difficulties
Difficulty Suggestions
Cannot make a copy. Make sure you pressed Copy and the machine is in Copy mode (see How to copy
on page 65).
Call your administrator to check your Secure Function Lock Settings.
Sending faxes (continued)
Difficulty Suggestions
Troubleshooting
139
B
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or the corona wires are dirty. Clean the glass strip and scanner glass
and the white bar and white plastic above them (see Cleaning the corona wires
on page 87 and Advanced User's Guide).
Copies are blank. Make sure you are loading the document correctly (see Using the automatic
document feeder (ADF) on page 39 or Using the scanner glass on page 40).
Scanning difficulties
Difficulty Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is selected as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Desktop > Scan Settings > Select to choose the Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is selected as the primary source. In
PageManager, click File > Select Source and choose the Brother TWAIN driver.
Macintosh can also scan documents using the ICA Scanner Driver (see Software
and Network User's Guide).
OCR does not work. Try increasing the scanning resolution.
(Macintosh)
Make sure you downloaded and installed Presto! PageManager from
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
Network scanning does not work. see Network difficulties on page 140.
Cannot scan. Call your administrator to check your Secure Function Lock Settings.
Software difficulties
Difficulty Suggestions
Cannot install software or print.
(Windows
®
only)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Copying difficulties (continued)
Difficulty Suggestions
Chapter B
140
Network difficulties
Difficulty Suggestions
Cannot print and scan over a
network after completing the
software installation.
When the Cannot print to the networked printer. screen appears, follow the on-
screen instructions.
If the problem is not solved, see Software and Network User's Guide.
The network scanning feature
does not work.
(Windows
®
and Macintosh)
The network scanning feature may not work due to the firewall settings. Change
or disable the firewall settings. It is necessary to set the third-party
Security/Firewall Software to allow Network scanning. To add port 54925 for
Network scanning, enter the information below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: Make sure UDP is selected.
See the instruction manual that came with your third-party Security/Firewall
Software or call the software manufacturer.
For more information, you can read FAQs and troubleshooting suggestions at
http://solutions.brother.com/
.
(Macintosh)
Re-select your machine in the Device Selector window from the Model pop-up
menu in the main screen of ControlCenter2.
The network PC-FAX Receive
feature does not work.
(Windows
®
only)
It is necessary to set the third-party Security/Firewall Software to allow PC-FAX
Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:
In Name: Enter any description, for example Brother PC-FAX Rx.
In Port number: Enter 54926.
In Protocol: Make sure UDP is selected.
See the instruction manual that came with your third-party Security/Firewall
Software or call the software manufacturer.
For more information, read FAQs and troubleshooting suggestions at
http://solutions.brother.com/
.
The Brother software cannot be
installed.
(Windows
®
)
If the Security Software warning appears on the computer screen during the
installation, change the Security Software settings to permit the Brother product
setup program or other program to run.
(Macintosh)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it and then install the Brother software.
Cannot connect to the wireless
network.
Investigate the problem using the WLAN Report. Press , All Settings,
Print Reports, WLAN Report and then press OK (see Software and Network
User's Guide).
Troubleshooting
141
B
1
Windows Server
®
2012 and Windows Server
®
2012 R2: Hardware.
2
Windows
®
XP, Windows Vista
®
, Windows Server
®
2003 and Windows Server
®
2008: Properties.
Other difficulties
Difficulty Suggestions
The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge)
may have triggered the machine’s internal safety mechanisms. Press and hold
down to turn off the machine and unplug the power cord. Wait for ten
minutes, then plug in the power cord and press to turn on the machine.
If the problem is not solved, turn off the machine. If you are using a backup battery
or surge suppressor device, disconnect it to make sure it is not the problem. Plug
the machine’s power cord directly into a different known working wall outlet and
press to turn on the machine.
The machine cannot print EPS data
that includes binary with the
BR-Script3 printer driver.
(Windows
®
)
To print EPS data, do the following:
a Windows
®
7 and Windows Server
®
2008 R2:
Click the (Start) button > Devices and Printers.
Windows Vista
®
and Windows Server
®
2008:
Click the (Start) button > Control Panel > Hardware and Sound >
Printers.
Windows
®
XP and Windows Server
®
2003:
Click the Start button > Printers and Faxes.
Windows
®
8 and Windows Server
®
2012:
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware and
Sound
1
group, click View devices and printers.
Windows Server
®
2012 R2:
Click Control Panel on the Start screen. In the Hardware group, click View
devices and printers.
b Right-click the Brother MFC-XXXX BR-Script3 icon, select Printer
properties.
2
c From the Device Settings tab, choose TBCP (Tagged binary
communication protocol) in Output Protocol.
(Macintosh)
If your machine is connected to a computer with a USB interface, you cannot print
EPS data that includes binary. You can print the EPS data at the machine through
a network. For help installing the BR-Script3 printer driver through the network,
visit the Brother Solutions Center at http://solutions.brother.com/
.
Chapter B
142
Setting Dial Tone detection B
Setting the Dial Tone to Detection will
shorten the Dial Tone detect pause.
a Press .
b Press All Settings.
c Swipe up or down, or press a or b to
display Initial Setup.
d Press Initial Setup.
e Swipe up or down, or press a or b to
display Dial Tone.
f Press Dial Tone.
g Press Detection or No Detection.
h Press .
Telephone line interference /
VoIP B
If you are having difficulty sending or receiving
a fax due to possible interference on the
telephone line, we recommend that you adjust
the Equalization for compatibility to reduce the
modem speed for fax operations.
a Press .
b Press All Settings.
c Swipe up or down, or press a or b to
display Initial Setup.
d Press Initial Setup.
e Swipe up or down, or press a or b to
display Compatibility.
f Press Compatibility.
g Press High, Normal or Basic(for
VoIP).
Basic(for VoIP)
reduces the
modem speed to 9600 bps and turns
off ECM (error correction mode).
Unless interference is a recurring
problem on your telephone line, you
may prefer to use it only when needed.
To improve compatibility with most
VoIP services, Brother recommends
changing the compatibility setting to
Basic(for VoIP).
Normal sets the modem speed at
14400 bps.
High sets the modem speed at
33600 bps.
h Press .
NOTE
VoIP (Voice over IP) is a type of phone
system that uses an Internet connection,
rather than a traditional phone line.
Troubleshooting
143
B
Improving the print quality B
If you have a print quality problem, print a test page first ( , All Settings, Printer, Print
Options, Test Print). If the printout looks good, the problem is probably not the machine.
Check the interface cable connections and try printing a different document. If the printout or test
page printed from the machine has a quality problem, check the following steps first. And then, if
you still have a print quality problem, check the chart below and follow the recommendations.
NOTE
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
a To get the best print quality, we suggest using recommended paper. Make sure you use
paper that meets our specifications (see Acceptable paper and other print media
on page 34).
b Check that the drum unit and toner cartridges are installed correctly.
Examples of poor print quality Recommendation
Printed pages are compressed,
horizontal stripes appear, or
characters in the top, bottom, left
and right margins are cut off
Adjust the print margins on your application and reprint the
document.
Colored letters and thin characters
in the original document are light or
faint in the copy
Choose Text or Receipt in the copy quality setting
(see Advanced User's Guide).
Adjust the copy density and contrast (see Advanced User's
Guide).
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
0
12
3
4
56
7
890
12
3
4
56
7
890
1
9876543210987654321098
012345678
987654321
012345
987654
0
12
3
4
56
7
890
12
3
4
56
7
890
1
9876543210987654321098
012345678
987654321
0123
45
987654
Chapter B
144
Colors are light or faint on the whole
page
Perform the calibration using the Touchscreen or the printer
driver (see Advanced User's Guide).
Adjust the copy density and contrast if you are copying
(see Advanced User's Guide).
Make sure Toner Save mode is off in the Touchscreen or the
printer driver.
Make sure the media type setting in the driver matches the
type of paper you are using (see Acceptable paper and other
print media on page 34).
Shake all four toner cartridges gently.
Wipe the laser scanner windows with a dry lint free soft cloth
(see Advanced User's Guide).
White streaks or bands down the
page
Wipe the laser scanner windows with a dry lint free soft cloth
(see Advanced User's Guide).
Wipe the scanner glass strip with a dry lint free soft cloth
(see Advanced User's Guide).
Make sure foreign material such as a torn piece of paper,
sticky notes or dust is not inside the machine or around the
drum unit and toner cartridge.
Examples of poor print quality Recommendation
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Troubleshooting
145
B
Colored streaks or bands down the
page
Wipe the scanner glass strip with a dry lint free soft cloth
(see Advanced User's Guide).
Clean all four corona wires (one for each color) inside the
drum unit by sliding the blue tab (see Cleaning the corona
wires on page 87).
Make sure the blue tab of the corona wire is at the home
position (1).
Replace the toner cartridge that matches the color of the
streak or band (see Replacing the toner cartridges
on page 82).
To identify the color of the toner cartridge, visit
http://solutions.brother.com/
to view our FAQs and
troubleshooting tips.
Put in a new drum unit (see Replacing the drum unit
on page 90.)
Examples of poor print quality Recommendation
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
1
Chapter B
146
Colored lines across the page
If colored lines appear at 1.2 in. (30 mm) intervals, identify the
color causing the problem and replace the toner cartridge that
matches the color of the line (see Replacing the toner
cartridges on page 82).
To identify the color of the toner cartridge, visit
http://solutions.brother.com/
to view our FAQs and
troubleshooting tips.
If colored lines appear at 3.7 in. (94 mm)intervals, put a new
drum unit (see Replacing the drum unit on page 90).
White spots or hollow print
Make sure the media type setting in the driver matches the
type of paper you are using (see Acceptable paper and other
print media on page 34).
Check the machine’s environment. Conditions such as high
humidity can cause hollow print
(see Product Safety Guide).
If the problem is not solved after printing a few pages, foreign
material, such as glue from a label, may be stuck on the drum
surface (see Advanced User's Guide).
Put in a new drum unit (see Replacing the drum unit
on page 90).
Blank page or some colors are
missing
Identify the color causing the problem and put in a new toner
cartridge (see Replacing the toner cartridges on page 82).
To identify the color of the toner cartridge, visit
http://solutions.brother.com/
to view our FAQs and
troubleshooting tips.
Put in a new drum unit (see Replacing the drum unit
on page 90).
Colored spots at 3.7 in. (94 mm)
If the problem is not solved after printing a few blank pages,
foreign material, such as glue from a label, may be stuck on
the drum surface. Clean the drum unit (see Advanced User's
Guide).
Put in a new drum unit (see Replacing the drum unit
on page 90).
Examples of poor print quality Recommendation
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
3.7 in.
(94 mm)
3.7 in.
(94 mm)
Troubleshooting
147
B
Colored spots at 1.2 in. (30 mm)
Identify the color causing the problem and put in a new toner
cartridge (see Replacing the toner cartridges on page 82).
To identify the color of the toner cartridge, visit
http://solutions.brother.com/ to view our FAQs and
troubleshooting tips.
Toner scatter or toner stain
Check the machine’s environment. Conditions such as high
humidity and high temperatures may cause this print quality
problem.
Identify the color causing the problem and put in a new toner
cartridge (see Replacing the toner cartridges on page 82).
To identify the color of the toner cartridge, visit
http://solutions.brother.com/ to view our FAQs and
troubleshooting tips.
Put in a new drum unit (see Replacing the drum unit
on page 90).
The color of your printouts is not
what you expected
To improve the color density, calibrate the colors using first
the Touchscreen and then the printer driver (see Advanced
User's Guide).
To adjust the print position of colors for sharper edges,
perform the color registration using the Touchscreen
(see Advanced User's Guide).
Adjust the copy density and contrast if you are copying
(see Advanced User's Guide).
Make sure Toner Save mode is off in the Touchscreen or the
printer driver (see Software and Network User's Guide).
If the print quality is poor, clear the Improve Gray Color
check box in the printer driver (see Software and Network
User's Guide).
If the print quality of the black portion is not what you
expected, select the Enhance Black Printing check box in
the printer driver (see Software and Network User's Guide).
Identify the color causing the problem and put in a new toner
cartridge (see Replacing the toner cartridges on page 82).
To identify the color of the toner cartridge, visit
http://solutions.brother.com/
to view our FAQs and
troubleshooting tips.
Put in a new drum unit (see Replacing the drum unit
on page 90).
Examples of poor print quality Recommendation
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
1.2 in.
(30 mm)
1.2 in.
(30 mm)
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Chapter B
148
Color misregistration
Make sure the machine is on a solid level surface.
Perform the color registration using the Touchscreen
(see Advanced User's Guide).
Put in a new drum unit (see Replacing the drum unit
on page 90).
Put in a new belt unit (see Replacing the belt unit
on page 96).
Uneven density appears
periodically across the page
Perform the calibration using the Touchscreen or the printer
driver (see Advanced User's Guide).
Adjust the copy density and contrast if you are copying
(see Advanced User's Guide).
Clear the Improve Gray Color check box in the printer driver.
(See Software and Network User's Guide.)
Identify the color causing the problem and put in a new toner
cartridge (see Replacing the toner cartridges on page 82).
To identify the color of the toner cartridge, visit
http://solutions.brother.com/ to view our FAQs and
troubleshooting tips.
Put in a new drum unit (see Replacing the drum unit
on page 90).
Missing thin lines in images
Make sure Toner Save mode is off in the Touchscreen or the
printer driver (see Software and Network User's Guide).
Change the print resolution.
Wrinkled
Make sure the back cover is closed correctly.
Make sure the two gray levers inside the back cover are in the
up position.
Make sure the media type setting in the driver matches the
type of paper you are using (see Acceptable paper and other
print media on page 34).
Examples of poor print quality Recommendation
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghij klmno pqrstu vwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghij klmno pqrstu vwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghij klmno pqrstu vwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghij klmno pqrstu vwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghij klmno pqrstu vwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghij klmno pqrstu vwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghij klmno pqrstu vwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghij klmno pqrstu vwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
A
B
C
D
E
WX Y Z
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Troubleshooting
149
B
Ghost
Check the machine’s environment. Conditions such as low
humidity and low temperatures may cause this print quality
problem
(see Product Safety Guide).
Make sure the media type setting in the driver matches the
type of paper you are using (see Acceptable paper and other
print media on page 34).
Make sure the two gray levers inside the back cover are in the
up position.
Put in a new drum unit (see Replacing the drum unit
on page 90).
Poor fixing
Make sure the two gray levers inside the back cover are in the
up position.
Make sure the media type setting in the driver matches the
type of paper you are using (see Acceptable paper and other
print media on page 34).
Choose Improve Toner Fixing mode in the printer driver
(see Software and Network User's Guide).
If this selection does not provide enough improvement,
change the printer driver setting in Media Type to a thick
setting. If you are printing an envelope, choose Env. Thick in
the media type setting.
Curled or wavy
Choose Reduce Paper Curl mode in the printer driver
(see Software and Network User's Guide).
If the problem is not solved, choose Plain Paper in the media
type setting.
If you are printing an envelope, choose Env. Thin in the
media type setting.
If you do not use the machine often, the paper may have been
in the paper tray too long. Turn over the stack of paper in the
paper tray. Also, fan the paper stack and then rotate the paper
180 in the paper tray.
Store the paper where it will not be exposed to high
temperatures and high humidity.
Open the back cover (face-up output tray) to let the printed
paper exit onto the face-up output tray.
Examples of poor print quality Recommendation
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Chapter B
150
Envelope Creases
Make sure the envelope levers inside the back cover are
pulled down to the envelope position when you print
envelopes (see Loading paper in the multi-purpose tray (MP
tray) on page 25).
NOTE
When you have finished printing, open the back cover and
reset the two gray levers back to their original positions (1) by
lifting them up until they stop.
If creases occur with the envelope levers in the envelope
position, print with the back cover opened and feed one
envelope at a time from the MP tray.
Examples of poor print quality Recommendation
ABCDEFG
EFGHIJKLMN
1
Troubleshooting
151
B
Machine Information B
Checking the Serial Number B
You can see the machine’s Serial Number on
the Touchscreen.
a Press .
b Press All Settings.
c Swipe up or down, or press a or b to
display Machine Info..
d Press Machine Info..
e Press Serial No..
f The Touchscreen displays the
machine’s Serial Number.
g Press .
Checking the Firmware
Version B
You can see the machine’s firmware version
on the Touchscreen.
a Press .
b Press All Settings.
c Swipe up or down, or press a or b to
display Machine Info..
d Press Machine Info..
e Press Firmware Version.
f The Touchscreen displays the
machine’s firmware version.
g Press .
Reset operations B
The following reset functions are available:
1 Machine Reset
You can reset the machine partially back
to its factory settings. The settings that will
not be reset are Station ID, Address Book,
Reports, Setting Lock, Secure Function
Lock and the Network settings.
2 Network
You can reset the internal print server
back to the factory settings by resetting
only the network information (such as the
password and IP address).
3 Address Book & Fax
This operation resets the following
settings:
Address Book
(Addresses and Groups)
Programmed fax jobs in the memory
(Delayed Fax, Batch TX)
Station ID
(name and number)
Coverpage Msg
(comments)
Remote Fax Options
(Remote Access Code, Fax Storage,
Fax Forwarding, Paging, PC-FAX
Send, and PC-FAX Receive
(Windows
®
only))
Call History
(incoming and outgoing calls)
Report
(Transmission Verification Report/
Fax Journal)
Setting Lock password
Chapter B
152
4 All Settings
You can reset all the machine’s settings
quickly back to the settings that were set
at the factory.
5 Factory Reset
This operation resets all the machine's
settings back to the defaults set at the
factory. Factory Reset takes more time
than All Settings.
Brother strongly recommends you
perform this operation when you dispose
of the machine.
NOTE
Unplug the interface cable before you
choose Network, All Settings or
Factory Reset.
How to reset the machine B
a Press .
b Press All Settings.
c Swipe up or down, or press a or b to
display Initial Setup.
d Press Initial Setup.
e Swipe up or down, or press a or b to
display Reset.
f Press Reset.
g Swipe up or down, or press a or b to
display Machine Reset, Network,
Address Book & Fax, All
Settings or Factory Reset, and
then press the option you want.
h Do one of the following;
To reset the settings, press Yes and
go to step i.
To exit without making changes,
press No and go to step j.
i You will be asked to reset the machine.
Do one of the following;
To reset the machine press Yes for 2
seconds. The machine will begin the
reset.
To exit without resetting the
machine, press No. Go to step j.
NOTE
If you do not reboot your machine, the
reset will not finish and your settings will
remain unchanged.
j Press .
NOTE
You can also reset the Network settings
by pressing , All Settings,
Network, Network Reset.
153
C
C
Using the Settings
Tables C
Press the Touchscreen and Touchpanel
buttons to choose the settings and options
you want to set as they are displayed on the
Touchscreen.
See the step-by-step Settings Tables and
Features Tables for all the available choices
for each setting and feature. You can use
these tables to quickly set up your preferred
settings in the machine.
Settings and features tables C
Chapter C
154
Settings Tables C
The Settings tables will help you understand the menu settings and options that are found in the
machine’s programs. The factory settings are shown in Bold with an asterisk.
(Settings) C
Level 1 Level 2 Level 3 Options Descriptions See
Page
(Date & Time)
Date — — Add the date and time
on the Touchscreen
and in headings of
faxes you send.
See .
Time ——
Clock Type — 12h Clock*
24h Clock
Choose the time
format from 12-hour
or 24-hour.
Auto Daylight — On
Off*
Change for Daylight
Saving Time
automatically.
See .
Time Zone — UTCXXX:XX Set the time zone for
your country.
(Toner)
See Toner on page 201. Access the Toner
menus.
201
Network Wired LAN See Wired LAN on page 168. Access the Wired
LAN setting menus.
168
WLAN See WLAN on page 170. Access the WLAN
setting menus.
170
Fax Preview ——On
Off*
View faxes you
receive on the
Touchscreen.
49
Wi-Fi Direct See Wi-Fi Direct on page 172. Access the Wi-Fi
Direct setting menus.
172
See Advanced User's Guide.
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
155
C
Tray Setting Paper Type MP Tray Thin
Plain Paper*
Thick
Thicker
Recycled Paper
Bond Paper
Label
Envelope
Env. Thin
Env. Thick
Glossy Paper
Set the type of paper
in the paper tray.
31
Tray #1 Thin
Plain Paper*
Recycled Paper
Tray #2
(This menu only
appears if you
installed Tray 2.)
Thin
Plain Paper*
Recycled Paper
Paper Size MP Tray Letter*
A4
B5(JIS)
B5(ISO)
A5
A5(Long Edge)
A6
Executive
Legal
Folio
3"x5"
Com-10
Monarch
C5
DL
Set the size of paper
in the paper tray.
31
Level 1 Level 2 Level 3 Options Descriptions See
Page
See Advanced User's Guide.
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
Chapter C
156
Tray Setting
(continued)
Paper Size
(continued)
Tray #1 Letter*
A4
B5(JIS)
A5
A5(Long Edge)
A6
Executive
Legal
Folio
Set the size of paper
in the paper tray.
31
Tray #2
(This menu only
appears if you
installed Tray 2.)
Letter*
A4
B5(JIS)
A5
Executive
Legal
Folio
31
Check Size — On*
Off
Choose whether to
display the message
to check that the size
of the paper in the
machine matches
and the machine's
Paper Size setting.
Level 1 Level 2 Level 3 Options Descriptions See
Page
See Advanced User's Guide.
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
157
C
Tray Setting
(continued)
Tray Use: Copy — Tray#1 Only
Tray#2 Only
MP Only
MP>T1>T2*
MP>T2>T1
T1>T2>MP
T2>T1>MP
(
Tray#2 Only
and
T2
appear only if you
installed Tray 2.)
Chooses the tray that
will be used for Copy,
Fax or Print mode.
32
Tray Use: Fax — Tray#1 Only
Tray#2 Only
MP Only
MP>T1>T2
MP>T2>T1
T1>T2>MP*
T2>T1>MP
(
Tray#2 Only
and
T2
appear only if you
installed Tray 2.)
32
Tray Use:
Print
— Tray#1 Only
Tray#2 Only
MP Only
MP>T1>T2*
MP>T2>T1
T1>T2>MP
T2>T1>MP
(
Tray#2 Only
and
T2
appear only if you
installed Tray 2.)
33
All Settings See All Settings on page 158. Select your default
settings.
158
Level 1 Level 2 Level 3 Options Descriptions See
Page
See Advanced User's Guide.
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
Chapter C
158
All Settings C
Level 1 Level 2 Level 3 Level 4 Options Descriptions See
Page
General
Setup
Tray
Setting
Paper Type MP Tray Thin
Plain Paper*
Thick
Thicker
Recycled
Paper
Bond Paper
Label
Envelope
Env. Thin
Env. Thick
Glossy Paper
Set the type of paper
in the paper tray.
31
Tray #1 Thin
Plain Paper*
Recycled
Paper
Tray #2 Thin
Plain Paper*
Recycled
Paper
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
159
C
General
Setup
(continued)
Tray
Setting
(continued)
Paper Size MP Tray Letter*
A4
B5(JIS)
B5(ISO)
A5
A5(Long Edge)
A6
Executive
Legal
Folio
3"x5"
Com-10
Monarch
C5
DL
Set the size of paper
in the paper tray.
31
Tray #1 Letter*
A4
B5(JIS)
A5
A5(Long Edge)
A6
Executive
Legal
Folio
Tray #2 Letter*
A4
B5(JIS)
A5
Executive
Legal
Folio
Level 1 Level 2 Level 3 Level 4 Options Descriptions See
Page
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
Chapter C
160
General
Setup
(continued)
Tray
Setting
(continued)
Check Size — On*
Off
Choose whether to
display the message
to check that the size
of the paper in the
machine matches
and the machine's
Paper Size setting.
31
Tray Use:
Copy
— Tray#1 Only
Tray#2 Only
MP Only
MP>T1>T2*
MP>T2>T1
T1>T2>MP
T2>T1>MP
(Tray#2 Only
and T2 appear
only if you
installed Tray 2.)
Chooses the tray that
will be used for Copy,
Fax or Print mode.
32
Tray Use:
Fax
— Tray#1 Only
Tray#2 Only
MP Only
MP>T1>T2
MP>T2>T1
T1>T2>MP*
T2>T1>MP
(Tray#2 Only
and T2 appear
only if you
installed Tray 2.)
32
Tray Use:
Print
— Tray#1 Only
Tray#2 Only
MP Only
MP>T1>T2*
MP>T2>T1
T1>T2>MP
T2>T1>MP
(Tray#2 Only
and T2 appear
only if you
installed Tray 2.)
33
Level 1 Level 2 Level 3 Level 4 Options Descriptions See
Page
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
161
C
General
Setup
(continued)
Volume Ring — Off
Low
Med*
High
Adjust the ring
volume.
See .
Beep — Off
Low*
Med
High
Adjust the beeper
volume.
Speaker — Off
Low
Med*
High
Adjust the speaker
volume.
LCD
Settings
Backlight — Light*
Med
Dark
Adjust the brightness
of the Touchscreen
backlight.
Dim Timer — Off*
10Secs
20Secs
30Secs
Set how long the
Touchscreen
backlight stays on
after the last button
press.
Button
Settings
Home
Button
Settings
— Home*
More1
More2
Set the screen that is
displayed when you
press Home ( ) on
the Touchpanel.
14
Ecology Toner Save — On
Off*
Increase the page
yield of the toner
cartridge.
If your machine has
been set to Toner
Save On, you cannot
set Quiet Mode to
On.
See .
Sleep Time — Range varies
depending on the
model.
3 Mins*
Conserve power.
Level 1 Level 2 Level 3 Level 4 Options Descriptions See
Page
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
Chapter C
162
General
Setup
(continued)
Ecology
(continued)
Quiet Mode — On
Off*
Decreases printing
noise.
If your machine has
been set to Quiet
Mode On, you cannot
set Toner Save to
On.
See .
Setting
Lock
Set
Password
— Verify: Stop unauthorized
users from changing
the machine’s
settings.
Lock
OffOn
——
Shortcut
Settings
(Choose
shortcut
button.)
Edit
Shortcut
Name
— — Change the shortcut
name.
20
Delete — — Delete the shortcut. 21
Level 1 Level 2 Level 3 Level 4 Options Descriptions See
Page
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
163
C
Level 1 Level 2 Level 3 Level 4 Options Descriptions See
Page
Fax Setup
Receive
Receive
Mode
— Fax*
Fax/Tel
External TAD
Manual
Choose the receive
mode that best suits
your needs.
44
Ring Delay — 0
1
2
3
4*
Set the number of
rings before the
machine answers in
Fax or Fax/Tel mode.
47
F/T Ring
Time
— 20Secs*
30Secs
40Secs
70Secs
Set the length of the
pseudo/double-ring
time in Fax/Tel mode.
47
Fax Preview — On
Off*
View faxes you
receive on the
Touchscreen.
49
Easy
Receive
— On*
Off
Receive fax
messages
automatically when
you answer a call and
hear fax tones.
48
Remote
Codes
— Remote Codes
(Options)
On*
Off
Fax Receive
Code (l51)
Tel Answer
(#51)
Answer calls at an
extension telephone
and use codes to turn
the machine on or off.
You can personalize
the codes.
61
Auto
Reduction
— On*
Off
Reduces the size of
incoming faxes.
See .
PC Fax
Receive
— On
Off*
Set the machine to
send faxes to your
computer.
52
(Backup
Print)
On
Off*
If you chose On, you
can turn on the
Backup Print safety
feature.
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
Chapter C
164
Fax
(continued)
Setup
Receive
(continued)
Memory
Receive
— Off*
Fax Forward
Paging
Fax Storage
Set the machine to
forward fax
messages, to call
your pager or cell
phone, or to store
incoming faxes in the
memory (so you can
retrieve them while
you are away from
your machine).
See .
(Backup
Print)
On
Off*
If you chose Fax
Forward, you can
turn on the Backup
Print safety feature.
Fax Rx
Stamp
— On*
Off
Print the received
time and date on the
top of the received
faxes.
2-sided — On
Off*
Print received faxes
on both sides of the
paper.
Setup Send Batch TX — On
Off*
Combine delayed
faxes going to the
same fax number at
the same time of day
into one
transmission.
Coverpage
Setting
Print
Sample
— Print a sample of the
fax cover page. You
can fill in information
and fax it with your
document.
Coverpage
Message
— Set up your own
comments for the fax
cover page.
Auto Redial — On*
Off
Set the machine to
redial automatically
one time after five
minutes.
62
Destination
— Display*
Hidden
Set the machine to
display the
destination
information on the
Touchscreen during
fax sending.
See .
Level 1 Level 2 Level 3 Level 4 Options Descriptions See
Page
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
165
C
Fax
(continued)
Report
Setting
Transmission
— On
On+Image
Off*
Off+Image
No Report
Choose the initial
setup for the
Transmission
Verification Report.
43
Journal
Period
Journal
Period
Off
Every 50
Faxes*
Every 6 Hours
Every 12
Hours
Every 24
Hours
Every 2 Days
Every 7 Days
Set the interval for
automatic printing of
the Fax Journal.
If you select other
than Off or Every
50 Faxes, you can
set the time for the
option.
If you select Every
7 Days, you can also
set the day of the
week.
See .
Time —
Day Every Monday*
Every Tuesday
Every
Wednesday
Every
Thursday
Every Friday
Every
Saturday
Every Sunday
Print Fax — — — Print incoming faxes
that are stored in the
memory.
Remote
Access
——---l Set your own code for
Remote Retrieval.
Dial
Restriction
Dial Pad — Enter # Twice
On
Off*
Set the machine to
restrict dialing when
using the dial pad.
Address
Book
— Enter # Twice
On
Off*
Set the machine to
restrict the dialing
when using the
Address Book.
Level 1 Level 2 Level 3 Level 4 Options Descriptions See
Page
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
Chapter C
166
Fax
(continued)
Dial
Restriction
(continued)
Shortcuts — Enter # Twice
On
Off*
Set the machine to
restrict the dialing
when using a
Shortcut.
See .
LDAP Server — Enter # Twice
On
Off*
Set the machine to
restrict the dialing of
LDAP server
numbers.
Remaining
Jobs
— — — Check which
scheduled jobs are in
the memory and
cancel selected jobs.
Miscellaneous
Distinctive Distinctive
On
Off*
Turn on the
telephone company’s
Distinctive Ring
subscriber service,
and then register
your new ring pattern
on the machine.
55
Ring
Pattern
1*
2
3
4
Level 1 Level 2 Level 3 Level 4 Options Descriptions See
Page
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
167
C
Level 1 Level 2 Level 3 Level 4 Options Descriptions See
Page
Printer Emulation ——Auto*
HP LaserJet
BR-Script 3
Choose the
emulation mode.
See .
Print
Options
Internal
Font
— HP LaserJet
BR-Script 3
Print a list of the
machine’s internal
fonts.
Test Print — — Print a test page.
2-sided ——Off*
Long Edge
Short Edge
Enable or disable
2-sided printing and
choose long edge or
short edge.
Auto
Continue
——On*
Off
Select this setting if
you want the
machine to clear
paper size errors and
to use the paper in
the tray.
Output
Color
——Auto*
Color
Black and
White
Choose color or
black & white for
printed documents. If
you choose Auto,
the machine selects
an appropriate option
for the document
(color or black &
white).
Reset
Printer
——Yes
No
Restore the printer
settings to the factory
settings.
Color
Correction
Calibration
Calibrate Yes
No
Adjusts the color
density.
See .
Reset Yes
No
Returns the color
calibration to the
factory settings.
Registration
— Yes
No
Adjusts the print
position of each
color.
Auto
Correction
— On*
Off
Chooses whether to
carry out the color
calibration and
registration.
See Software and Network User's Guide.
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
Chapter C
168
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions
Network
Wired LAN TCP/IP BOOT
Method
— Auto*
Static
RARP
BOOTP
DHCP
Choose the BOOT
method that best
suits your needs.
(IP Boot
Tries)
3*
[00000-32767]
Specifies the
number of attempts
the machine will try
to obtain an IP
address when the
BOOT Method is
set to any setting
except Static.
IP Address — [000-255].
[000-255].
[000-255].
[000-255]
Enter the IP
address.
Subnet
Mask
— [000-255].
[000-255].
[000-255].
[000-255]
Enter the Subnet
mask.
Gateway — [000-255].
[000-255].
[000-255].
[000-255]
Enter the Gateway
address.
Node Name — BRNXXXXXXXXX
XXX
Enter the Node
name (up to 32
characters).
WINS
Configuration
— Auto*
Static
Chooses the WINS
configuration mode.
WINS
Server
Primary [000-255].
[000-255].
[000-255].
[000-255]
Specify the IP
address of the
primary or
secondary WINS
server.
Secondary [000-255].
[000-255].
[000-255].
[000-255]
See Software and Network User's Guide.
Visit the Brother Solutions Center to download the Web Connect Guide at
http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
169
C
Network
(continued)
Wired LAN
(continued)
TCP/IP
(continued)
DNS Server Primary [000-255].
[000-255].
[000-255].
[000-255]
Specify the IP
address of the
primary or
secondary DNS
server.
Secondary [000-255].
[000-255].
[000-255].
[000-255]
APIPA — On*
Off
Automatically
allocates the IP
address from the
link-local address
range.
IPv6 — On
Off*
Enable or disable
the IPv6 protocol. If
you want to use the
IPv6 protocol, visit
http://solutions.
brother.com/
for more
information.
Ethernet ——Auto*
100B-FD
100B-HD
10B-FD
10B-HD
Choose the
Ethernet link mode.
Wired
Status
——Active
100B-FD
Active
100B-HD
Active 10B-FD
Active 10B-HD
Inactive
Wired OFF
You can see the
current wired
status.
MAC
Address
——— View the MAC
address of the
machine.
Set to
Default
——Yes
No
Restore the wired
network setting to
the factory setting.
Wired
Enable
——On*
Off
Enable or disable
the Wired LAN
manually.
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions
See Software and Network User's Guide.
Visit the Brother Solutions Center to download the Web Connect Guide at
http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
Chapter C
170
Network
(continued)
WLAN TCP/IP BOOT
Method
— Auto*
Static
RARP
BOOTP
DHCP
Choose the BOOT
method that best
suits your needs.
(IP Boot
Tries)
— 3*
[00000-32767]
Specifies the
number of attempts
the machine will try
to obtain an IP
address when the
BOOT Method is
set to any setting
except Static.
IP Address — [000-255].
[000-255].
[000-255].
[000-255]
Enter the IP
address.
Subnet
Mask
— [000-255].
[000-255].
[000-255].
[000-255]
Enter the Subnet
mask.
Gateway — [000-255].
[000-255].
[000-255].
[000-255]
Enter the Gateway
address.
Node Name — BRWXXXXXXXXX
XXX
Enter the Node
name (up to 32
characters).
WINS
Configuration
— Auto*
Static
Chooses the WINS
configuration mode.
WINS
Server
Primary [000-255].
[000-255].
[000-255].
[000-255]
Specify the IP
address of the
primary or
secondary WINS
server.
Secondary [000-255].
[000-255].
[000-255].
[000-255]
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions
See Software and Network User's Guide.
Visit the Brother Solutions Center to download the Web Connect Guide at
http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
171
C
Network
(continued)
WLAN
(continued)
TCP/IP
(continued)
DNS Server Primary [000-255].
[000-255].
[000-255].
[000-255]
Specify the IP
address of the
primary or
secondary DNS
server.
Secondary [000-255].
[000-255].
[000-255].
[000-255]
APIPA — On*
Off
Automatically
allocates the IP
address from the
link-local address
range.
IPv6 — On
Off*
Enable or disable
the IPv6 protocol. If
you want to use the
IPv6 protocol, visit
http://solutions.
brother.com/
for more
information.
WLAN
Assistant
— — — (Windows® only)
You can configure
your wireless
network settings
using the Brother
CD-ROM.
Setup
Wizard
— — — You can configure
your internal print
server.
WPS/AOSS — — — You can easily
configure your
wireless network
settings using the
one-button push
method.
WPS w/ PIN
Code
— — — You can easily
configure your
wireless network
settings using WPS
with a PIN code.
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions
See Software and Network User's Guide.
Visit the Brother Solutions Center to download the Web Connect Guide at
http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
Chapter C
172
Network
(continued)
WLAN
(continued)
WLAN
Status
Status — Active(11b)
Active(11g)
Active(11n)
Wired LAN
Active
WLAN Off
AOSS Active
Connection
Failed
You can see the
current wireless
network status.
Signal — Strong
Medium
Weak
None
You can see the
current wireless
network signal
strength.
SSID — — You can see the
current SSID.
Comm. Mode — Ad-hoc
Infrastructure
None
You can see the
current
Communication
Mode.
MAC
Address
——— View the MAC
address of the
machine.
Set to
Default
——Yes
No
Restore the
wireless network
settings to factory
setting.
WLAN
Enable
——On
Off*
Enable or disable
the wireless LAN
manually.
Wi-Fi
Direct
Push
Button
— — — You can easily
configure your
Wi-Fi Direct
network settings
using the
one-button push
method.
PIN Code — — — You can easily
configure your
Wi-Fi Direct
network settings
using WPS with a
PIN code.
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions
See Software and Network User's Guide.
Visit the Brother Solutions Center to download the Web Connect Guide at
http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
173
C
Network
(continued)
Wi-Fi
Direct
(continued)
Manual — — — You can manually
configure your
Wi-Fi Direct
network settings.
Group
Owner
——On
Off
Sets your machine
as the Group
Owner.
Device
Information
Device
Name
— — You can see the
device name of
your machine.
SSID — (My SSID)
(Connected to
other party's
SSID)
Not Connected
View the SSID of
the Group Owner.
When the machine
is not connected,
the Touchscreen
displays Not
Connected.
IP Address — — You can see the
current IP Address
of your machine.
Status
Information
Status — G/O
Active(**)
Client Active
Not Connected
Off
Wired LAN
Active
** = the number
of devices
You can see the
current Wi-Fi Direct
network status.
Signal — Strong
Medium
Weak
None
You can see the
current Wi-Fi Direct
network signal
strength.
When your machine
acts as the Group
Owner, the
Touchscreen
always displays
Strong.
I/F Enable ——On
Off*
Enable or disable
the Wi-Fi Direct
connection.
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions
See Software and Network User's Guide.
Visit the Brother Solutions Center to download the Web Connect Guide at
http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
Chapter C
174
Network
(continued)
NFC ———On*
Off
You can use card
authentication by
touching the IC card
to the NFC Reader
on the control
panel.
E-mail/IFAX
(MFC-L8600CDW
is supported only
after IFAX is
downloaded)
Mail
Address
— — — Enter the mail
address (up to 60
characters).
Setup
Server
SMTP Server [000-255].
[000-255].
[000-255].
[000-255]
Name
Enter the SMTP
server address, or
name (up to 64
characters).
Port 25*
[1-65535]
Enter the SMTP
port number.
Auth. for
SMTP
None*
SMTP-AUTH
Select the Security
method for E-mail
notification.
SSL/TLS None*
SSL
TLS
Send or receive an
E-mail via an E-mail
server that requires
secure SSL/TLS
communication.
Verify
Cert.
On
Off*
Verify the SMTP
Server Certificate
automatically.
POP3/IMAP4
Protocol POP3*
IMAP4
Choose POP3 or
IMAP4 for receiving
E-mails.
Server [000-255].
[000-255].
[000-255].
[000-255]
Name
Enter POP3 or
IMAP4 server
address, or name
(up to 64
characters).
Port 110*
[1-65535]
Enter POP3 or
IMAP4 port
number.
Mailbox
Name
— Enter the mail box
name (up to 60
characters).
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions
See Software and Network User's Guide.
Visit the Brother Solutions Center to download the Web Connect Guide at
http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
175
C
Network
(continued)
E-mail/IFAX
(MFC-L8600CDW
is supported only
after IFAX is
downloaded)
(continued)
Setup
Server
(continued)
POP3/IMAP4
(continued)
Mailbox
Password
— Enter the password
to log in to the
POP3 or IMAP4
server (up to 32
characters).
Select
Folder
Default(Inbox)
*
Specified
Choose the mail
folder. If you
choose
Specified, enter
the folder name (up
to 60 characters).
SSL/TLS None*
SSL
TLS
You can send or
receive an E-mail
via an E-mail server
that requires secure
SSL/TLS
communication.
Verify
Cert.
On
Off*
Verify the POP3 or
IMAP4 Server
Certificate
automatically.
APOP On
Off*
Enable or disable
APOP.
Setup Mail
RX
Auto
Polling
Auto
Polling
On*
Off
Automatically
checks the server
for new messages.
Poll
Frequency
(When Auto
Polling
is set to On.)
1Min
3Mins
5Mins
10Mins*
30Mins
60Mins
Set the interval for
checking for new
messages on the
server.
Header — All
Subject+From
+To
None*
Select the contents
of the mail header
to be printed.
Del/Read
Error Mail
— On*
Off
The POP3 server
deletes error mails
automatically. The
IMAP4 server
deletes error mails
automatically after
you read them.
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions
See Software and Network User's Guide.
Visit the Brother Solutions Center to download the Web Connect Guide at
http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
Chapter C
176
Network
(continued)
E-mail/IFAX
(MFC-L8600CDW
is supported only
after IFAX is
downloaded)
(continued)
Setup Mail
RX
(continued)
Notification
— On
MDN
Off*
Receive notification
messages.
Setup Mail
TX
Sender
Subject
— Internet Fax
Job*
Displays the subject
that is attached to
the Internet Fax
data.
Size Limit — On
Off*
Limits the size of
E-mail documents.
Notification
— On
Off*
Sends notification
messages.
Setup
Relay
Relay
Broadcast
— On
Off*
Relays a document
to another fax
machine.
Relay
Domain
— — Registers the
Domain name.
Relay
Report
— On
Off*
Prints the Relay
Broadcast Report.
Manual
Receive
— — — Manually check the
POP3 or IMAP4
server for new
messages.
Web
Connect
Settings
Proxy
Settings
Proxy
Connection
— On
Off*
You can change the
Web connection
settings.
Address ——
Port — 8080*
User Name ——
Password ——
Fax to
Server
(MFC-L8600CDW
is supported only
after IFAX is
downloaded)
Fax to
Server
——On
Off*
You can store a
prefix/suffix
address in the
machine and can
send a document
from a fax server
system.
Prefix ———
Suffix ———
Security IPsec ——On
Off*
Enable or disable
Ipsec.
Network
Reset
———Yes
No
Restore all network
settings to the
factory settings.
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions
See Software and Network User's Guide.
Visit the Brother Solutions Center to download the Web Connect Guide at
http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
177
C
Level 1 Level 2 Level 3 Options Descriptions See
Page
Print
Reports
Transmission View on LCD — View or print the Transmission
Verification Report for your last
200 outgoing faxes and print the
last report.
See .
Print Report —
Address Book — — Lists names and numbers
stored in the Address Book.
Fax Journal — — Lists information about your last
200 incoming and outgoing
faxes.
(TX means Transmit.
RX means Receive.)
User Settings — — Lists your settings.
Printer
Settings
— — Lists your Printer settings.
Network
Configuration
— — Lists your Network settings.
Drum Dot Print — — Prints the Drum Dot Check
Sheet.
WLAN Report — — Prints the result of wireless LAN
connectivity diagnosis.
See .
See Advanced User's Guide.
See Software and Network User's Guide.
The factory settings are shown in Bold with an asterisk.
Chapter C
178
Level 1 Level 2 Level 3 Options Descriptions See
Page
Machine
Info.
Serial No. — — Check the serial number of your
machine.
151
Firmware
Version
Main Version — Check the firmware version of
your machine.
151
Sub1 Version —
Sub2 Version —
Sub4 Version —
Page Counter Total Color
Black and
White
Check the number of total color
or black & white pages the
machine has printed during its
life.
See .
Fax/List Color
Black and
White
Copy Color
Black and
White
Print Color
Black and
White
Parts Life Drum — Check the percentage of a
machine part’s life that remains
available.
Belt Unit —
Fuser —
Laser Unit —
PF Kit MP —
PF Kit 1 —
PF Kit 2 —
Reset Menu
(Appears only
when the drum unit
or belt unit has
exceeded its rated
life.)
Drum — Reset the drum unit life.
Appears when you replace the
drum unit.
96
Belt Unit — Reset the belt unit life. Appears
when you replace the belt unit.
101
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
179
C
Level 1 Level 2 Level 3 Options Descriptions See
Page
Initial
Setup
Date & Time Date — Add the date and time on the
Touchscreen and in the
headings of faxes you send.
See .
Time —
Clock Type 12h Clock*
24h Clock
Chooses the time format from
12-hour or 24-hour.
Auto Daylight On
Off*
Changes for Daylight Saving
Time automatically.
See .
Time Zone UTCXXX:XX Sets the time zone for your
country.
Station ID Fax — Set up your name and fax
number to appear on each page
you fax.
21
Tel —
Name —
Tone/Pulse
(in Canada)
— Tone*
Pulse
Choose the dialing mode.
See .
Dial Tone — Detection
No Detection*
You can shorten the dial tone
detect pause.
142
Dial Prefix — On
Off*
Sets a prefix number that will
always be added before the fax
number every time you dial.
See .
Compatibility — High*
Normal
Basic(for
VoIP)
Adjust the equalization for
transmission difficulties.
VoIP service providers offer fax
support using various
standards. If you regularly
experience fax transmission
errors, choose Basic(for
VoIP).
142
Reset Machine Reset Yes
No
Restores the machine settings
to the factory settings except for
network settings, station ID and
Address Book.
151
Network Yes
No
Restores all network settings to
the factory settings.
Address Book
& Fax
Yes
No
Erase all stored phone numbers
and fax settings.
All Settings Yes
No
Restores all the machine's
settings quickly to the factory
defaults.
See Advanced User's Guide.
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
Chapter C
180
Initial
Setup
(continued)
Reset
(continued)
Factory Reset Yes
No
Restores all the machine's
settings to the factory defaults.
Perform this operation when
you dispose of your machine.
151
Local Language —(in USA)
English*
Español
(in Canada)
English*
Français
Change the Touchscreen
language for your country.
See .
Level 1 Level 2 Level 3 Options Descriptions See
Page
See Advanced User's Guide.
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
181
C
Features Tables C
Fax (When Fax Preview is Off) C
Level 1 Level 2 Level 3 Options Descriptions See
Page
Redial/Pause — — — Redial the last
number called. When
you are entering a fax
or telephone number
on the Touchpanel,
Redial changes to
Pause on the
Touchscreen. Press
Pause when you
need a delay while
dialing numbers, such
as access codes and
credit card numbers.
You can also store a
pause when you set
up addresses.
—
Hook — — — Press before dialing
when you want to
listen to make sure a
fax machine has
answered, and then
press Fax Start.
—
Address Book
(Search:)
— — Search within the
Address Book.
62
Edit — Add New
Address
Store Address Book
numbers, so you can
dial by pressing
Address Book on the
Touchscreen (and
Fax Start).
63
— Setup Groups Set up Group
numbers for
Broadcasting.
See .
Change Change Address
Book numbers.
64
and
see .
Delete Delete Address Book
numbers.
— Apply — Start sending a fax
using the address
book.
62
and
see .
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
Fax
Chapter C
182
Call History Outgoing Call Edit Add to Address
Book
Delete
Choose a number
from the Outgoing
Call history and then
send a fax to it, add it
to Address Book, or
delete it.
See .
Apply —
Fax Start — — — Send a fax. —
Options Fax Resolution — Standard*
Fine
S.Fine
Photo
Set the resolution for
outgoing faxes.
See .
2-sided Fax
(MFC-L8850CDW
and
MFC-L9550CDW)
— Off*
2-sided Scan:
Long Edge
2-sided Scan:
Short Edge
Set the 2-sided
scanning format.
Contrast — Auto*
Light
Dark
Change the lightness
or darkness of faxes
you send.
Broadcasting Add Number Add Number Send the same fax
message to more
than one fax number.
Add from
Address book
Search in
Address book
Delayed Fax Delayed Fax On
Off*
Set the time of day
that delayed faxes will
be sent.
Set Time —
Real Time TX — On
Off*
Send a fax without
using the memory.
Coverpage
Setup
Coverpage
Setup
On
Off*
Automatically send a
cover page you
programmed.
Coverpage
Message
1.Comment Off
2.Please Call
3.Urgent
4.Confidential
5.
6.
Total Pages —
Level 1 Level 2 Level 3 Options Descriptions See
Page
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
183
C
Options
(continued)
Overseas Mode — On
Off*
If you are having
difficulty sending
faxes overseas, set
this to On.
See .
Glass Scan
Size
— Letter*
A4
Legal/Folio
(MFC-L8850CDW
and
MFC-L9550CDW)
To fax an A4, Legal or
Folio size document,
you must change the
Glass Scan Size
setting.
42
Set New
Default
— Fax Resolution
Contrast
Glass Scan
Size
Real Time TX
Coverpage
Setup
Overseas Mode
(Options)
Yes
No
Save your fax settings
as the default
settings.
See .
Factory Reset — Yes
No
Restore all the fax
settings you changed
back to the factory
settings.
Save as
Shortcut
——Address
Fax Resolution
2-sided Fax
(MFC-L8850CDW
and
MFC-L9550CDW)
Contrast
Broadcasting
Real Time TX
Coverpage
Setup
Overseas Mode
Glass Scan
Size
Register the current
settings as a shortcut.
Level 1 Level 2 Level 3 Options Descriptions See
Page
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
Chapter C
184
Fax (When Fax Preview is On) C
Level 1 Level 2 Level 3 Options Descriptions See
Page
Sending
Fax(es)
See Fax (When Fax Preview is Off) on page 181.
Received Faxes Print/Delete Print All:New
Fax(es)
— Print the new
received faxes.
50
Print All(Old
Faxes)
— Print the old received
faxes.
Delete All:New
Fax(es)
— Delete the new
received faxes.
Delete All(Old
Faxes)
— Delete the old
received faxes.
Address Book See Fax (When Fax Preview is Off) on page 181.
Call History See Fax (When Fax Preview is Off) on page 181.
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
Fax
Settings and features tables
185
C
Copy C
Level 1 Level 2 Level 3 Options Descriptions See
Page
Black Start — — — Make a black &
white or gray scale
copy.
—
Color Start — — — Make a color copy.
Receipt
Normal
2in1(ID)
2in1
2-sided(12)
2-sided(22)
(MFC-L8850CDW
and
MFC-L9550CDW)
Paper Save
— — — Choose the desired
settings from the
preset items.
65
Options Quality — Auto*
Text
Photo
Receipt
(When you select
2in1(ID) in Page
Layout)
Auto*
Lighter
Choose the Copy
resolution for your
type of document.
See .
Enlarge/Reduce 100%* ——
Enlarge 200%
141% A5A4
104% EXELTR
Choose an
enlargement ratio
for the next copy.
See .Advanced User's Guide
The factory settings are shown in Bold with an asterisk.
Copy
Chapter C
186
Options
(continued)
Enlarge/Reduce
(continued)
Reduce 97% LTRA4
94% A4LTR
91% Full Page
85% LTREXE
83% LGLA4
78% LGLLTR
70% A4A5
50%
Choose a reduction
ratio for the next
copy.
See .
Custom(25-400%) — Enter an
enlargement or
reduction ratio.
Density —
Adjust the Density
for copies.
When you choose
2in1(ID) from
the preset items,
the default setting
is +1.
Contrast —
Adjust the contrast
for copies.
Stack/Sort — Stack*
Sort
Choose to stack or
sort multiple
copies.
Page Layout — Off(1in1)*
2in1(P)
2in1(L)
2in1(ID)
4in1(P)
4in1(L)
Make N in 1 and
2 in 1 ID copies.
Level 1 Level 2 Level 3 Options Descriptions See
Page
See .Advanced User's Guide
The factory settings are shown in Bold with an asterisk.
-2
-1
0
+1
+2
*
-2
-1
0
+1
+2
*
Settings and features tables
187
C
Options
(continued)
Color Adjust Red
Adjust the red color
for copies.
See .
Green
Adjust the green
color for copies.
Blue
Adjust the blue
color for copies.
2-sided Copy
(MFC-L8600CDW)
— Off*
1-sided2-sided
Long Edge Flip
1-sided2-sided
Short Edge Flip
Enable or disable
2-sided copying
and choose long
edge or short edge.
2-sided Copy
(MFC-L8850CDW
and
MFC-L9550CDW)
— Off*
2-sided2-sided
1-sided2-sided
Long Edge Flip
2-sided1-sided
Long Edge Flip
1-sided2-sided
Short Edge Flip
2-sided1-sided
Short Edge Flip
Level 1 Level 2 Level 3 Options Descriptions See
Page
See .Advanced User's Guide
The factory settings are shown in Bold with an asterisk.
-2
-1
0
+1
+2
*
-2
-1
0
+1
+2
*
-2
-1
0
+1
+2
*
Chapter C
188
Options
(continued)
2-sided Copy
Page Layout
(MFC-L8850CDW
and
MFC-L9550CDW)
— LongEdge
LongEdge*
LongEdge
ShortEdge
ShortEdge
LongEdge
ShortEdge
ShortEdge
Choose a page
layout option when
you make 2-sided
N in 1 copies from
a 2-sided
document.
See .
Tray Use — Tray#1 Only
Tray#2 Only
MP Only
MP>T1>T2*
MP>T2>T1
T1>T2>MP
T2>T1>MP
(
Tray#2 Only
and
T2
appear only if you
installed Tray 2.)
Sets the machine
to choose the tray
that will be used for
Copy mode.
Remove
Background
Color
— Off* Change the
amount of
background color
that is removed.
Low
Medium
High
Level 1 Level 2 Level 3 Options Descriptions See
Page
See .Advanced User's Guide
The factory settings are shown in Bold with an asterisk.
Settings and features tables
189
C
Options
(continued)
Save as
Shortcut
— Quality
Enlarge/Reduce
Density
Contrast
Stack/Sort
Page Layout
Red
Green
Blue
2-sided Copy
2-sided Copy
Page Layout
(MFC-L8850CDW
and
MFC-L9550CDW)
Tray Use
Remove
Background
Color
Add the current
settings as a
shortcut.
See .
Level 1 Level 2 Level 3 Options Descriptions See
Page
See .Advanced User's Guide
The factory settings are shown in Bold with an asterisk.
Chapter C
190
Scan C
Level 1 Level 2 Level 3 Options Descriptions See
Page
to OCR (PC Select) Options See Options (to OCR) on page 192.
See .
Save as
Shortcut
(PC Select) Add the current settings
as a shortcut.
Start — Start scanning.
to File (PC Select) Options See Options (to File, to Image and to E-mail)
on page 193.
Save as
Shortcut
(PC Select) Add the current settings
as a shortcut.
Start — Start scanning.
to Image (PC Select) Options See Options (to File, to Image and to E-mail)
on page 193.
Save as
Shortcut
(PC Select) Add the current settings
as a shortcut.
Start — Start scanning.
to USB Options See Options (to USB) on page 194.
Save as
Shortcut
— 2-sided Scan
(MFC-L8850CDW and
MFC-L9550CDW)
Scan Type
Resolution
File Type
Glass Scan Size
File Name
File Size
Remove Background
Color
Add the current settings
as a shortcut.
Start — — Start scanning.
to E-mail (PC Select) Options See Options (to File, to Image and to E-mail)
on page 193.
Save as
Shortcut
(PC Select) Add the current settings
as a shortcut.
Start — Start scanning.
See Software and Network User's Guide.
The factory settings are shown in Bold with an asterisk.
Scan
Settings and features tables
191
C
to E-mail
Server
(MFC-L8600CDW
is supported only
after IFAX is
downloaded)
Address Book — — Choose the address of the
recipient from the address
book.
See .
Manual — — Manually enter the
address of the recipient.
OK Options See Options (to E-mail Server) on page 197.
Save as
Shortcut
Address
2-sided Scan
(MFC-L8850CDW and
MFC-L9550CDW)
Scan Type
Resolution
File Type
Glass Scan Size
File Size
Add the current settings
as a shortcut.
Start — Start scanning.
to FTP/SFTP (Profile name) Options See Options (to FTP/SFTP and to Network)
on page 199.
Save as
Shortcut
(Profile name) Add the current settings
as a shortcut.
Start — Start scanning.
to Network (Profile name) Options See Options (to FTP/SFTP and to Network)
on page 199.
Save as
Shortcut
(Profile name) Add the current settings
as a shortcut.
Start — Start scanning.
WS Scan
(Appears if you
have installed
the scanner
driver for your
network-
connected
machine via
Web
Services.)
Scan — — Scan data using Web
Service protocol.
Scan for
E-mail
——
Scan for Fax ——
Scan for
Print
——
Level 1 Level 2 Level 3 Options Descriptions See
Page
See Software and Network User's Guide.
The factory settings are shown in Bold with an asterisk.
Chapter C
192
Options (to OCR) C
Level 1 Level 2 Options Descriptions See
Page
Options 2-sided Scan
(MFC-L8850CDW and
MFC-L9550CDW)
Off*
2-sided Scan: Long Edge
2-sided Scan: Short
Edge
Choose the 2-sided scan
mode.
See .
Scan Settings Set at Device
Set from Computer*
To change settings using
the Touchscreen, choose
Set at Device.
Scan Type
(Appears when Scan
Settings is set to Set at
Device.)
Color
Gray
Black and White*
Choose the scan type for
your document.
Resolution
(Appears when Scan
Settings is set to Set at
Device.)
100 dpi
200 dpi*
300 dpi
600 dpi
Choose the scan
resolution for your
document.
File Type
(Appears when Scan
Settings is set to Set at
Device.)
Text*
HTML
RTF
Choose the file format for
your document
Scan Size
(Appears when Scan
Settings is set to Set at
Device.)
A4
Letter*
Legal
Choose the scan size for
your document.
See Software and Network User's Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
193
C
Options (to File, to Image and to E-mail) C
Level 1 Level 2 Options Descriptions See
Page
Options 2-sided Scan
(MFC-L8850CDW and
MFC-L9550CDW)
Off*
2-sided Scan: Long Edge
2-sided Scan: Short
Edge
Choose the 2-sided scan
mode.
See .
Scan Settings Set at Device
Set from Computer*
To change settings using
the Touchscreen, choose
Set at Device.
Scan Type
(Appears when Scan
Settings is set to Set at
Device.)
Color*
Gray
Black and White
Choose the scan type for
your document.
Resolution
(Appears when Scan
Settings is set to Set at
Device.)
100 dpi
200 dpi*
300 dpi
600 dpi
Choose the scan
resolution for your
document.
File Type
(Appears when Scan
Settings is set to Set at
Device.)
(When you select Color or
Gray in Scan Type)
PDF*
JPEG
(When you select Black and
White in Scan Type)
PDF*
TIFF
Choose the file format for
your document.
Scan Size
(Appears when Scan
Settings is set to Set at
Device.)
A4
Letter*
Legal
Choose the scan size for
your document.
Remove Background Color
(Appears when Scan
Settings is set to Set at
Device.)
Off*
Low
Medium
High
Change the amount of
background color that is
removed.
This function is not
available for black &
white scanning.
See Software and Network User's Guide.
The factory settings are shown in Bold with an asterisk.
Chapter C
194
Options (to USB) C
Level 1 Level 2 Options Descriptions See
Page
Options 2-sided Scan
(MFC-L8850CDW and
MFC-L9550CDW)
Off*
2-sided Scan: Long Edge
2-sided Scan: Short
Edge
Choose the 2-sided scan
mode.
See .
Scan Type Color*
Gray
Black and White
Choose the scan type for
your document.
Resolution (When you select Color in
Scan Type)
100 dpi
200 dpi*
300 dpi
600 dpi
Auto
(When you select Gray in
Scan Type)
100 dpi
200 dpi*
300 dpi
Auto
(When you select Black and
White in Scan Type)
200 dpi*
300 dpi
200x100
Choose the scan
resolution for your
document.
See Software and Network User's Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
195
C
Options
(continued)
File Type (When you select Color or
Gray in Scan Type)
PDF*
JPEG
PDF/A
Secure PDF
Signed PDF
XPS
(When you select Black and
White in Scan Type)
PDF*
PDF/A
Secure PDF
Signed PDF
TIFF
Choose the file format for
your document.
See .
Glass Scan Size A4
Letter*
Legal/Folio
(MFC-L8850CDW and
MFC-L9550CDW)
To scan an A4, Legal or
Folio size document, you
must change the Glass
Scan Size setting.
File Name XXXXXX
(Date & Year)
Enter a file name for the
scanned data.
File Size Small
Medium*
Large
Choose the file size for
color or gray scale
scanning.
Remove Background Color Off*
Low
Medium
High
Change the amount of
background color that is
removed.
Level 1 Level 2 Options Descriptions See
Page
See Software and Network User's Guide.
The factory settings are shown in Bold with an asterisk.
Chapter C
196
Options
(continued)
Set New Default 2-sided Scan
(MFC-L8850CDW and
MFC-L9550CDW)
Scan Type
Resolution
File Type
Glass Scan Size
File Size
Remove Background Color
Save your scan settings
as the default settings.
See .
Factory Reset Yes
No
Restore all the scan
settings you changed
back to the factory
settings.
Level 1 Level 2 Options Descriptions See
Page
See Software and Network User's Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
197
C
Options (to E-mail Server) C
Level 1 Level 2 Options Descriptions See
Page
Options 2-sided Scan
(MFC-L8850CDW and
MFC-L9550CDW)
Off*
2-sided Scan: Long Edge
2-sided Scan: Short
Edge
Choose the 2-sided scan
mode.
See .
Scan Type Color*
Gray
Black and White
Choose the scan type for
your document.
Resolution (When you select Color in
Scan Type)
100 dpi
200 dpi*
300 dpi
600 dpi
Auto
(When you select Gray in
Scan Type)
100 dpi
200 dpi*
300 dpi
Auto
(When you select Black and
White in Scan Type)
200 dpi*
300 dpi
200x100
Choose the scan
resolution for your
document.
See Software and Network User's Guide.
The factory settings are shown in Bold with an asterisk.
Chapter C
198
Options
(continued)
File Type (When you select Color or
Gray in Scan Type)
PDF*
JPEG
PDF/A
Secure PDF
Signed PDF
XPS
(When you select Black and
White in Scan Type)
PDF*
PDF/A
Secure PDF
Signed PDF
TIFF
Choose the file format for
your document.
See .
Glass Scan Size A4
Letter*
Legal/Folio
(MFC-L8850CDW and
MFC-L9550CDW)
To scan an A4, Legal or
Folio size document, you
must change the Glass
Scan Size setting.
File Size Small
Medium*
Large
Choose the file size for
color or gray scale
scanning.
Set New Default 2-sided Scan
(MFC-L8850CDW and
MFC-L9550CDW)
Scan Type
Resolution
File Type
Glass Scan Size
File Size
Save your scan settings
as the default settings.
Factory Reset Yes
No
Restore all the scan
settings you changed
back to the factory
settings.
Level 1 Level 2 Options Descriptions See
Page
See Software and Network User's Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
199
C
Options (to FTP/SFTP and to Network) C
Level 1 Level 2 Options Descriptions See
Page
Options 2-sided Scan
(MFC-L8850CDW and
MFC-L9550CDW)
Off*
2-sided Scan: Long Edge
2-sided Scan: Short
Edge
Choose the 2-sided scan
mode.
See .
Scan Type Color*
Gray
Black and White
Choose the scan type for
your document.
Resolution (When you select Color in
Scan Type)
100 dpi
200 dpi*
300 dpi
600 dpi
Auto
(When you select Gray in
Scan Type)
100 dpi
200 dpi*
300 dpi
Auto
(When you select Black and
White in Scan Type)
200 dpi*
300 dpi
200x100
Choose the scan
resolution and file format
for your document.
See Software and Network User's Guide.
The factory settings are shown in Bold with an asterisk.
Chapter C
200
Options
(continued)
File Type (When you select Color or
Gray in Scan Type)
PDF*
JPEG
PDF/A
Secure PDF
Signed PDF
XPS
(When you select Black and
White in Scan Type)
PDF*
PDF/A
Secure PDF
Signed PDF
TIFF
Choose the scan
resolution and file format
for your document.
See .
Glass Scan Size A4
Letter*
Legal/Folio
(MFC-L8850CDW and
MFC-L9550CDW)
To scan an A4, Legal or
Folio size document, you
must change the Glass
Scan Size setting.
File Name BRNXXXXXXXXXXXX*
Estimate
Report
Order sheet
Contract sheet
Check
Receipt
<Manual>
Choose preset file
names. If you choose
<Manual>, you can
name the file as you like.
File Size Small
Medium*
Large
Choose the file size for
color or gray scale
scanning.
Remove Background Color Off*
Low
Medium
High
Change the amount of
background color that is
removed.
User Name — Enter the user name.
Level 1 Level 2 Options Descriptions See
Page
See Software and Network User's Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
201
C
Toner C
Wi-Fi Setup C
Level 1 Level 2 Options Descriptions See
Page
Toner Life — — View the approximate remaining toner life
for each color.
See .
Test Print — — Print the Test Print page.
Calibration Calibrate Yes
No
Adjust the color density or reset calibration
to the factory settings.
Reset Yes
No
Registration — Yes
No
Adjust the print position of each color
automatically.
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
Level 1 Level 2 Options Descriptions See
Page
Setup Wizard — — Configure your internal print server.
See .
WPS/AOSS — — Easily configure your wireless network
settings using the one-button push method.
WLAN Assistant ——
(Windows
®
only) You can configure your
wireless network settings using the Brother
CD-ROM.
See Software and Network User's Guide.
The factory settings are shown in Bold with an asterisk.
Chapter C
202
Shortcuts C
Level 1 Level 2 Level 3 Options Descriptions See
Page
Add
Shortcut
Copy Receipt See Copy
on page 185.
Choose the desired settings
from the preset items.
15
Normal
2in1(ID)
2in1
2-sided(12)
2-sided(22)
(MFC-L8850CDW and
MFC-L9550CDW)
Paper Save
Fax Address — Store fax numbers, so you can
dial by pressing this shortcut.
16
Fax Resolution Standard
Fine
S.Fine
Photo
Set the resolution for outgoing
faxes.
16
2-sided Fax
(MFC-L8850CDW and
MFC-L9550CDW)
Off
2-sided Scan:
Long Edge
2-sided Scan:
Short Edge
Choose the 2-sided fax scan
mode.
16
Contrast Auto
Light
Dark
Change the lightness or
darkness of faxes you send.
16
Broadcasting Add Number
(Options)
Add Number
Add from
Address book
Search in
Address book
You can send the same fax
message to more than one fax
number.
16
Real Time TX On
Off
Send a fax without using the
memory.
16
Coverpage Setup Coverpage
Setup
Coverpage
Message
Total Pages
Automatically send a cover
page you programmed.
16
The factory settings are shown in Bold with an asterisk.
Settings and features tables
203
C
Add
Shortcut
(continued)
Fax
(continued)
Overseas Mode On
Off
If you are having difficulty
sending faxes overseas, set
this to On.
16
Glass Scan Size Letter
A4
Legal/Folio
(MFC-L8850CDW
and
MFC-L9550CDW)
Adjust the scan area of the
scanner glass to the size of the
document.
16
Scan to File (PC Select) Scan a black & white or a color
document into your computer.
17
to OCR (PC Select) Convert your text document to
an editable text file.
17
to Image (PC Select) Scan a color picture into your
graphics application.
17
to USB 2-sided Scan
(MFC-L8850CDW
and
MFC-L9550CDW)
Scan Type
Resolution
File Type
Glass Scan
Size
File Name
File Size
Remove
Background
Color
Scan documents into a USB
flash drive.
17
to E-mail (PC Select) Scan a black & white or a color
document into your E-mail
application.
17
Level 1 Level 2 Level 3 Options Descriptions See
Page
The factory settings are shown in Bold with an asterisk.
Chapter C
204
Add
Shortcut
(continued)
Scan
(continued)
to E-mail Server
(MFC-L8600CDW is
supported only after
IFAX is downloaded)
Address
2-sided Scan
(MFC-L8850CDW
and
MFC-L9550CDW)
Scan Type
Resolution
File Type
Glass Scan
Size
File Size
Scan a black & white or a color
document into your E-mail
Server.
17
to Network (Profile name) Send scanned data to a CIFS
server on your local network or
on the Internet.
17
to FTP/SFTP (Profile name) Send scanned data via FTP or
SFTP.
17
Web
SKYDRIVE
®
— Connect the Brother machine
to an Internet service.
Web services may have been
added and/or service names
may have been changed by the
provider since this document
was published.
Visit the Brother Solutions
Center to download the Web
Connect Guide at
http://solutions.brother.com/
.
18
BOX —
PICASA WEB
ALBUMS™
—
GOOGLE DRIVE™ —
FLICKR
®
—
FACEBOOK —
EVERNOTE
®
—
DROPBOX —
Apps NoteScan — Apps may have been added
and/or app names may have
been changed by the provider
since this document was
published.
Visit the Brother Solutions
Center to download the Web
Connect Guide at
http://solutions.brother.com/
.
19
Outline&Scan —
Outline&Copy —
(
Select a
Shortcut to
Rename/Delete
)
(Choose
shortcut
button.)
Edit Shortcut
Name
— Change the shortcut name. 20
Delete — Delete the shortcut. 21
Level 1 Level 2 Level 3 Options Descriptions See
Page
The factory settings are shown in Bold with an asterisk.
Settings and features tables
205
C
Web (More1 screen) C
Apps (More1 screen) C
Level 1 Level 2 Options Descriptions See
Page
SKYDRIVE
®
— — Connect the Brother machine to an
Internet service.
See .
BOX — —
PICASA WEB
ALBUMS™
——
GOOGLE DRIVE™ — —
FLICKR
®
——
FACEBOOK — —
EVERNOTE
®
——
DROPBOX — —
Visit the Brother Solutions Center to download the Web Connect Guide at
http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
Level 1 Level 2 Options Descriptions See
Page
NoteScan — — Connect the Brother machine to the
Brother apps over the Internet.
See .
Outline&Scan — —
Outline&Copy — —
Visit the Brother Solutions Center to download the Web Connect Guide at
http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
Chapter C
206
USB (More2 screen) C
Level 1 Level 2 Level 3 Level 4 Options Descriptions See
Page
Scan to
USB
See to USB on page 190
See .
Direct
Print
(Select File) Print
Settings
(No. of Prints
(001-999))
Paper Type Thin
Plain Paper*
Thick
Thicker
Recycled
Paper
Bond Paper
Label
Envelope
Env. Thin
Env. Thick
Glossy Paper
Set the print media
type when printing
directly from the USB
flash drive.
68
Paper Size A4
Letter*
B5(JIS)
B5(ISO)
A5
A5(Long
Edge)
A6
Executive
Legal
Folio
3"x5"
Com-10
Monarch
C5
DL
Set the paper size
when printing directly
from the USB flash
drive.
68
See Software and Network User's Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
207
C
Direct
Print
(continued)
(Select File)
(continued)
Print
Settings
(No. of Prints
(001-999))
(continued)
Multiple
Page
1in1*
2in1
4in1
9in1
16in1
25in1
1 in 2x2
pages
1 in 3x3
pages
1 in 4x4
pages
1 in 5x5
pages
Set the page layout
when printing
multiple pages
directly from the USB
flash drive.
68
Orientation
Portrait*
Landscape
Set the page
orientation when
printing directly from
the USB flash drive.
68
2-sided Off*
Long Edge
Short Edge
Choose the 2-sided
print format when
printing directly from
the USB flash drive.
68
Collate On*
Off
Enable or disable
page collation when
printing directly from
the USB flash drive.
68
Tray Use Auto*
MP Only
Tray#1 Only
Tray#2 Only
(Tray#2 Only
appears only if
you installed
Tray 2.)
Choose the tray that
will be used for
printing directly from
the USB flash drive.
68
Print
Quality
Normal*
Fine
Set the print quality
option when printing
directly from the USB
flash drive.
68
PDF Option Document*
Document&Markup
Document&Stamps
Set the USB direct
print setting whether
to print comments
(Markup) or stamps
in the PDF file along
with the text.
68
Level 1 Level 2 Level 3 Level 4 Options Descriptions See
Page
See Software and Network User's Guide.
The factory settings are shown in Bold with an asterisk.
Chapter C
208
Direct
Print
(continued)
Index Print — — — Print a thumbnail
page.
68
DefaultSettings
Paper Type — Thin
Plain Paper*
Thick
Thicker
Recycled
Paper
Bond Paper
Label
Envelope
Env. Thin
Env. Thick
Glossy Paper
Set the default media
type when printing
directly from the USB
flash drive.
70
Paper Size — A4
Letter*
B5(JIS)
B5(ISO)
A5
A5(Long
Edge)
A6
Executive
Legal
Folio
3"x5"
Com-10
Monarch
C5
DL
Set the default paper
size when printing
directly from the USB
flash drive.
70
Level 1 Level 2 Level 3 Level 4 Options Descriptions See
Page
See Software and Network User's Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
209
C
Direct
Print
(continued)
DefaultSettings
(continued)
Multiple
Page
— 1in1*
2in1
4in1
9in1
16in1
25in1
1 in 2x2
pages
1 in 3x3
pages
1 in 4x4
pages
1 in 5x5
pages
Set the default page
style when printing
multiple pages
directly from the USB
flash drive.
70
Orientation
— Portrait*
Landscape
Set the default page
orientation when
printing directly from
the USB flash drive.
70
Collate — On*
Off
Enable or disable the
default page collation
when printing directly
from the USB flash
drive.
70
Print
Quality
— Normal*
Fine
Set the default print
quality option when
printing directly from
the USB flash drive.
70
PDF Option — Document*
Document&Markup
Document&Stamps
Set the default USB
direct print setting to
print comments
(Markup) or stamps
in the PDF file along
with the text.
70
Index Print — Simple*
Details
Set the default index
print option to simple
format or details.
70
Level 1 Level 2 Level 3 Level 4 Options Descriptions See
Page
See Software and Network User's Guide.
The factory settings are shown in Bold with an asterisk.
Chapter C
210
Entering text C
When you must enter text into the machine the keyboard will appear on the Touchscreen.
Press to cycle among letters, numbers and special characters.
Press to cycle between upper and lower case letters.
Inserting spaces
To enter a space, press Space or c.
Making corrections
If you entered an incorrect character and want to change it, use the arrow buttons to move the
cursor under the incorrect character. Press , and then enter the correct character. You can
also insert letters by moving the cursor and entering a character.
If the screen does not display d, press repeatedly until you have erased the incorrect
character. Enter the correct characters.
NOTE
• The characters available may differ depending on your country.
• The keyboard layout may differ depending on the settings you are entering.
211
D
D
General D
NOTE
This chapter provides a summary of the machines’ specifications. For additional specifications
visit http://www.brother.com/
.
Specifications D
Model MFC-L8600CDW MFC-L8850CDW MFC-L9550CDW
Printer Type Laser
Print Method Electrophotographic Laser Printer (single-pass)
Memory Capacity Standard 256 MB
Optional 1 slot: DDR2 SO-DIMM (144-pin) up to 256 MB
LCD (liquid crystal display) 3.7 in. (93.4 mm)
TFT Color
Touchscreen
LCD
1
and
Touchpanel
4.85 in. (123.2 mm)TFT Color
Touchscreen LCD
1
and Touchpanel
Power Source 110 - 120 V AC 50/60 Hz
Power Consumption
2
(Average)
Peak Approx. 1190 W
Printing Approx. 565 W at 77 F (25 C)
Printing
(Quiet Mode)
Approx. 375 W at 77 F (25 C)
Copying Approx. 565 W at 77 F (25 C)
Copying
(Quiet Mode)
Approx. 375 W at 77 F (25 C)
Ready Approx. 65 W at 77 F (25 C)
Sleep Approx. 9.5 W Approx. 10.0 W
Deep Sleep Approx. 1.7 W Approx. 1.8 W
Power Off
34
Approx. 0.02 W
Chapter D
212
1
Measured diagonally
2
USB connections to computer
3
Measured according to IEC 62301 Edition 2.0
4
Power consumption varies slightly depending on the usage environment or part wear.
Dimensions MFC-L8600CDW
MFC-L8850CDW, MFC-L9550CDW
Weights (with supplies) 63.5 lb (28.8 kg) 67.4 lb (30.6 kg)
Model MFC-L8600CDW MFC-L8850CDW MFC-L9550CDW
16.1 in.
(410 mm)
19.4 in.
(492 mm)
19.8 in.
(503 mm)
19.3 in.
(490 mm)
20.7 in.
(526 mm)
20.9 in.
(530 mm)
Specifications
213
D
Model MFC-L8600CDW MFC-L8850CDW MFC-L9550CDW
Noise Level Sound
Pressure
Printing Lp
Am = 55dB (A) LpAm = 56dB (A)
Printing(Quiet
Mode)
Lp
Am = 52dB (A) LpAm = 53dB (A)
Ready Lp
Am = 28 dB (A)
Sound
Power
Printing
(Color)
L
WAd = 6.73 B (A) LWAd = 6.71 B (A)
Printing
(Black & White)
LWAd = 6.70 B (A) LWAd = 6.71 B (A)
Printing(Quiet
Mode)
L
WAd = 6.40 B (A) LWAd = 6.36 B (A)
Ready L
WAd = 4.05 B (A)
Temperature Operating 50 F to 90 F (10 to 32 C)
Storage 32 F to 104 F (0 to 40 C)
Humidity Operating 20 to 80% (without condensation)
Storage 10 to 90% (without condensation)
ADF (automatic document feeder) Up to 35 pages Up to 50 pages
For best results we recommend:
Temperature: 68F to 86F (20 to 30 C)
Humidity: 50% to 70%
Paper: 20 lb (80 g/m
2
)
Chapter D
214
Document Size D
Model MFC-L8600CDW MFC-L8850CDW MFC-L9550CDW
Document Size
(1-sided)
ADF Width 5.8 to 8.5 in. (147.3 to 215.9 mm)
ADF Length 5.8 to 14.0 in. (147.3 to 355.6 mm)
Scanner Glass Width Max. 8.5 in. (215.9 mm)
Scanner Glass
Length
Max. 11.7 in. (297.0
mm)
Max. 14.0 in. (355.6 mm)
Document Size
(2-sided)
ADF Width — 5.8 to 8.5 in. (147.3 to 215.9 mm)
ADF Length — 5.8 to 14.0 in. (147.3 to 355.6 mm)
Specifications
215
D
Print media D
1
For labels, we recommend removing printed pages from the output paper tray immediately after they exit the machine
to avoid the possibility of smudging.
Model MFC-L8600CDW MFC-L8850CDW MFC-L9550CDW
Paper Input Paper Tray 1
(Standard)
Paper Type Plain Paper, Thin Paper, Recycled Paper
Paper Size Letter, A4, B5 (JIS), A5, A5 (Long Edge), A6, Executive,
Legal, Folio
Paper Weight
16 to 28 lb (60 to 105 g/m
2
)
Maximum
Paper
Capacity
Up to 250 sheets of 20 lb (80 g/m
2
) Plain Paper
Multi-
purpose tray
(MP tray)
Paper Type Plain Paper, Thin Paper, Thick Paper, Thicker Paper,
Recycled Paper, Bond Paper, Label, Envelope, Env.Thin,
Env.Thick, Glossy Paper
Paper Size Width: 3.0 to 8.5 in (76.2 to 215.9 mm)
Length: 5 to 14 in (127 to 355.6 mm)
Paper Weight
16 to 43 lb (60 to 163 g/m
2
)
Maximum
Paper
Capacity
Up to 50 sheets of 20 lb (80 g/m2) Plain paper
Paper Tray 2
(Optional)
Paper Type Plain Paper, Thin Paper, Recycled Paper
Paper Size Letter, A4, B5 (JIS), A5, Executive, Legal, Folio
Paper Weight
16 to 28 lb (60 to 105 g/m
2
)
Maximum
Paper
Capacity
Up to 500 sheets of 20 lb (80 g/m2) Plain paper
Paper
Output
1
Face-Down Output Tray
Up to 150 sheets of 20 lb (80 g/m
2
) Plain Paper (face-down
delivery to the face-down output paper tray)
Face-Up Output Tray One sheet (face-up delivery to the face-up output tray)
2-sided Automatic
2-sided
Printing
Paper Type Plain Paper, Thin Paper, Recycled Paper, Glossy Paper
Paper Size Letter, Legal, Folio
Paper Weight
16 to 28 lb (60 to 105 g/m
2
)
Chapter D
216
Fax D
1
‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications
and printed materials are subject to change without prior notice.
Model MFC-L8600CDW MFC-L8850CDW MFC-L9550CDW
Compatibility ITU-T Super Group 3
Coding System MH/MR/MMR/JBIG
Modem Speed 33,600 bps (with Automatic Fallback)
2-sided Print Receiving Yes
Automatic 2-sided Sending — Yes (from ADF)
Scanning Width Max. 8.19 in. (208 mm)
Printing Width Max. 8.19 in. (208 mm)
Gray Scale 8 bit/256 levels
Resolution Standard
203 98 dpi
Fine
203 196 dpi
Superfine
203 392 dpi
Photo
203 196 dpi
Address Book 300 entries
Groups Up to 20
Broadcasting 350 (300 Address Book/50 Manual Dial)
Automatic Redial Yes, 1 time after 5 minutes
Memory Transmission
Up to 500
1
pages
Out of Paper Reception
Up to 500
1
pages
Specifications
217
D
Copy D
1
From Ready mode and standard tray
Model MFC-L8600CDW MFC-L8850CDW MFC-L9550CDW
Copy Width Max. 8.27 in. (210 mm)
Automatic 2-sided Copy — Yes (from ADF)
Multiple Copies Stacks or Sorts up to 99 pages
Reduce/Enlarge 25% to 400% (in increments of 1%)
Resolution Up to 1200 600 dpi
First Copy Out Time
1
Black & White Less than 18 seconds at 73.4 F (23 C) / 115 V
Color Less than 20 seconds at 73.4 F (23 C) / 115 V
Chapter D
218
Scanner D
1
For the latest driver updates for the version of OS X you are using, visit http://solutions.brother.com/.
2
Maximum 1200 1200 dpi scanning with the WIA driver in Windows
®
XP, Windows Vista
®
, Windows
®
7 and
Windows
®
8 (resolution up to 19200 19200 dpi can be selected by using the scanner utility)
Model MFC-L8600CDW MFC-L8850CDW MFC-L9550CDW
Color / Black Yes / Yes
TWAIN Compliant
Yes (Windows
®
XP / Windows Vista
®
/ Windows
®
7 /
Windows
®
8 /
Mac OS X v10.7.5 / 10.8.x / 10.9.x
1
)
WIA Compliant
Yes (Windows
®
XP / Windows Vista
®
/ Windows
®
7 /
Windows
®
8)
ICA Compliant Yes (Mac OS X v10.7.5 / 10.8.x / 10.9.x)
Color Depth Color 48 bit color processing (Input)
24 bit color processing (Output)
Gray Scale 16 bit color processing (Input)
8 bit color processing (Output)
Resolution
Up to 19200 19200 dpi (interpolated)
2
Up to 1200 2400 dpi (optical)
2
(from Scanner Glass)
Up to 1200 600 dpi (optical)
2
(from ADF)
Scanning Width Max. 8.27 in. (210 mm)
Automatic 2-sided Scanning — Yes (from ADF)
Specifications
219
D
Printer D
1
The print speed may vary depending on the type of document you print.
2
From Ready mode and standard tray
Model MFC-L8600CDW MFC-L8850CDW MFC-L9550CDW
Automatic 2-sided Print Yes
Emulations
PCL6, BR-Script3 (PostScript
®
3™)
Resolution 600 600 dpi
2400 dpi (2400 600) quality
Print Speed
(2-sided)
Black & White Up to 14 sides/minute (Up to 7 sheets/minute)
(Letter size)
1
Color Up to 14 sides/minute (Up to 7 sheets/minute)
(Letter size)
1
Print Speed Black & White Up to 30
pages/minute
(Letter size)
1
Up to 32 pages/minute (Letter size)
1
Color Up to 30
pages/minute
(Letter size)
1
Up to 32 pages/minute (Letter size)
1
First Print Time
2
Black & White Less than 15 seconds at 73.4 F (23 C) / 115 V
Color Less than 15 seconds at 73.4 F (23 C) / 115 V
Chapter D
220
Interfaces D
1
Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB
1.1 interface.
2
Third party USB ports are not supported.
3
For detailed network specifications, see Network on page 221 and Software and Network User's Guide.
Model MFC-L8600CDW MFC-L8850CDW MFC-L9550CDW
USB
Hi-Speed USB 2.0
12
We recommend using a USB 2.0 cable (Type A/B) that is no more than 6 feet
(2.0 meters) long.
Ethernet
3
10BASE-T / 100BASE-TX
Use a straight-through Category 5 (or greater) twisted-pair cable.
Wireless LAN
3
IEEE 802.11b/g/n (Infrastructure mode/Ad-hoc mode)
IEEE 802.11g (Wi-Fi Direct)
Specifications
221
D
Network D
NOTE
For more information about the Network specifications, see Software and Network User's
Guide.
1
See Computer requirements on page 223.
2
(Windows
®
) Brother BRAdmin Light is available on the CD-ROM provided with the machine.
(Macintosh) Brother BRAdmin Light is available as a download from http://solutions.brother.com/
.
3
(Windows
®
) If you require more advanced machine management, use the latest Brother BRAdmin Professional utility
version that is available as a download from http://solutions.brother.com/
.
4
MFC-L8600CDW is supported only after IFAX is downloaded.
Model MFC-L8600CDW MFC-L8850CDW MFC-L9550CDW
LAN You can connect your machine to a network for Network Printing, Network
Scanning, PC-FAX Send, PC-FAX Receive (Windows
®
only) and
Remote Setup
1
.
Also included is Brother BRAdmin Light
23
Network Management
software.
Protocols IPv4 ARP, RARP, BOOTP, DHCP, APIPA(Auto IP), WINS/NetBIOS name
resolution, DNS Resolver, mDNS, LLMNR responder, LPR/LPD, Custom
Raw Port/Port9100, POP3, SMTP Client, IPP/IPPS, FTP Client and
Server, CIFS Client, TELNET Server, SNMPv1/v2c/v3, HTTP/HTTPS
server, TFTP client and server, ICMP, Web Services (Print/Scan), SNTP
Client, LDAP
4
, IMAP4
IPv6 NDP, RA, DNS resolver, mDNS, LLMNR responder, LPR/LPD, Custom
Raw Port/Port9100, POP3, IPP/IPPS, FTP Client and Server, CIFS Client,
TELNET Server, SNMPv1/v2c/v3, HTTP/HTTPS server, TFTP client and
server, SMTP Client, ICMPv6, SNTP Client, Web Services (Print/Scan),
LDAP
4
, IMAP4
Security
Protocols
Wired APOP, SMTP-AUTH, SSL/TLS (IPPS, HTTPS, SMTP, POP3, IMAP4),
SNMP v3, 802.1x (EAP-MD5, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS),
Kerberos, IPSec
Wireless APOP, SMTP-AUTH, SSL/TLS (IPPS, HTTPS, SMTP, POP3, IMAP4),
SNMP v3, 802.1x (LEAP, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS),
Kerberos, IPSec
Wireless Network
Security
WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2-PSK (AES)
Wireless
Network
Setup
Support
Utility
AOSS™ Yes
WPS Yes
Chapter D
222
Direct Print feature D
1
PDF data including a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported.
Model MFC-L8600CDW MFC-L8850CDW MFC-L9550CDW
Compatibility
PDF version 1.7
1
, JPEG, Exif + JPEG, PRN (created by
Brother printer driver), TIFF (scanned by all Brother MFC
or DCP models), XPS version 1.0
Interface USB direct interface
Specifications
223
D
Computer requirements D
1
For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables enhancing up to 19200 x 19200 dpi.
2
Third party USB ports are not supported.
3
PC-FAX supports black and white only.
4
Nuance™ PaperPort™ 12SE supports Windows
®
XP Home (SP3 or greater), Windows
®
XP Professional (SP3 or greater),
Windows
®
XP Professional x64 Edition (SP2 or greater), Windows Vista
®
(SP2 or greater), Windows
®
7 and Windows
®
8.
For the latest driver updates, visit http://solutions.brother.com/.
All trademarks, brand and product names are the property of their respective companies.
Computer Platform &
Operating System Version
PC Interface
Processor
Hard Disk Space to
install
USB
2
10/100Base-TX
(Ethernet)
Wireless
802.11b/g/n
For
Drivers
For
Applications
Windows
®
Operating
System
Windows
®
XP Home
14
Windows
®
XP
Professional
14
Printing
PC-FAX
3
Scanning
32bit (x86) or
64bit (x64)
processor
150 MB 500 MB
Windows
®
XP
Professional x64
Edition
14
64bit (x64)
processor
Windows Vista
®14
32bit (x86) or
64bit (x64)
processor
500 MB
1.2 GB
Windows
®
7
14
650 MB
Windows
®
8
14
Windows
®
8.1
14
Windows Server
®
2003
N/A Printing
32bit (x86) or
64bit (x64)
processor
50 MB N/A
Windows Server
®
2003 x64 Edition
64bit (x64)
processor
Windows Server
®
2008
32bit (x86) or
64bit (x64)
processor
Windows Server
®
2008 R2
64bit (x64)
processor
Windows Server
®
2012
Windows Server
®
2012 R2
Macintosh
Operating
System
Mac OS X v10.7.5 Printing
PC-FAX (Send)
3
Scanning
Intel
®
Processor
80 MB 400 MB
OS X v10.8.x
OS X v10.9.x
Chapter D
224
Supplies D
1
Approximate cartridge yield is declared in accordance with ISO/IEC 19798.
2
Drum life is approximate and may vary by type of use.
3
Belt life is approximate and may vary by type of use.
4
Waste Toner Box life is approximate and may vary by type of use.
Model
MFC-L8600CDW MFC-L8850CDW MFC-L9550CDW
Order No.
Toner
Cartridge
In the
box
Black Approx. 2,500 pages Letter or A4
page
1
Approx. 6,000
pages Letter or
A4 page
1
—
Cyan
Magenta
Yellow
Approx. 1,500 pages Letter or A4
page
1
Approx. 6,000
pages Letter or
A4 page
1
—
Standard Black Approx. 2,500 pages Letter or A4
page
1
— TN-331BK
Cyan
Magenta
Yellow
Approx. 1,500 pages Letter or A4
page
1
— TN-331C
TN-331M
TN-331Y
High
Yield
Black Approx. 4,000 pages Letter or A4
page
1
— TN-336BK
Cyan
Magenta
Yellow
Approx. 3,500 pages Letter or A4
page
1
— TN-336C
TN-336M
TN-336Y
Super
High
Yield
Black
Cyan
Magenta
Yellow
— Approx. 6,000
pages Letter or
A4 page
1
TN-339BK
TN-339C
TN-339M
TN-339Y
Drum Unit Approx. 25,000 pages Letter or A4 page
(1 page / job)
2
DR-331CL
Belt Unit Approx. 50,000 pages Letter or A4 page
(5 pages / job)
3
BU-320CL
Waste Toner Box
Approx. 50,000 pages Letter or A4 page
4
WT-320CL
Specifications
225
D
Important information for the toner cartridge life D
Color/Mono setting on the printer driver D
Users can change the Color/Mono settings on the printer driver as follows:
Auto
The machine checks the content of the document for color. If color is detected anywhere in the
document, it will print the whole of the document using all the colors. In other words, it will mix
some of the toners to help achieve every shade detected in the document, increasing the
density of toner applied to the page. If no color content is detected, it will print the document in
monochrome.
The default setting on your machine is Auto.
NOTE
The machine’s color sensor is very sensitive and may perceive faded black text or an off-white
background as color. If you know that your document is black and white and you want to
conserve color toner, select Mono mode.
Color
Whether the document contains color or just monochrome, your machine will print the
document using all the colors.
Mono
Select this mode if the document has only black and grayscale text and/or objects. If your
document contains color, this mode prints the document in 256 levels of gray using the black
toner.
NOTE
If either the Cyan, Magenta or Yellow toner reaches the end of its life while printing a color
document, the print job cannot be completed. You can cancel your print job and choose to start
the print job again in Mono mode, as long as Black toner is available.
For more information about the settings in the printer driver, see Software and Network User's
Guide.
Toner Cartridge Life D
This product detects the life of the toner cartridges using the following two methods:
Detection by counting the dots of each color that are necessary to create an image
Detection by counting the rotations of the developer roller
This product has a function that will count the dots of each color used to print every document
and the rotations of each toner cartridge’s developer roller. The print operation will stop when
either one of the upper limits are reached. The upper limit is set above the number of dots or
rotations that would be required for the cartridge to perform consistently with its advertised
page yield (for more information on page yield, please visit http://www.brother.com/pageyield
).
This function is intended to reduce the risk of poor print quality and damage to the machine.
Chapter D
226
There are two messages that indicate when the toner nears or reaches its life end: Toner Low
and Replace Toner.
Toner Low is displayed on the LCD when the number of dots or rotations of the developer
roller nears its maximum count: Replace Toner is displayed on the LCD when the number
of dots or rotations of the developer roller reaches its maximum count.
Color Correction D
The number of developer roller rotations that are counted may not only be for normal operations
such as printing and copying, but also for machine adjustments, such as Color Calibration and
Color Registration.
Color Calibration (Adjustment of Color Density)
To obtain stable print quality, the density of each toner cartridge needs to be maintained at a
fixed value. If the density balance between the colors cannot be kept, the tint becomes
unstable, and accurate color reproduction becomes unavailable. The toner density can change
due to chemical changes to the toner that affect its electrical charge, deterioration of the
developer unit, and temperature and humidity levels in the device. When calibration occurs,
the density level adjustment test patterns are printed on the belt unit.
Calibration is mainly performed at the following times:
• When the user manually selects calibration from the operation panel or the printer driver.
(Please perform calibration if color density needs to be improved.)
• When a used toner cartridge is replaced with a new one.
• When the printer senses that the ambient temperature and humidity have changed.
• When a specified number of printed pages is reached.
Color Registration (Correction of Color Position)
In this device, the drum unit and developer unit are prepared for black (K), yellow (Y), magenta
(M), and cyan (C), respectively. Four color images are combined into one image, and therefore
color registration errors (i.e., how the four color images align) might occur. When registration
errors occur, registration correction test patterns are printed on the belt unit.
Registration is mainly performed at the following times:
• When the user manually selectsregistration from the operation panel.
(Please perform registration if a color registration error needs to be corrected.)
• When a specified number of printed pages is reached.
Index
227
E
E
A
Address Book
changing
...............................................64
setting up
..............................................63
using
.....................................................62
ADF (automatic document feeder)
using
.....................................................39
Answering machine (TAD)
connecting
............................................58
Apple Macintosh
See Software and Network User's Guide.
Automatic
Fax Receive
..........................................46
Easy Receive
.....................................48
Fax Redial
.............................................62
B
Back ...........................................................9
Belt unit
replacing
...............................................96
Brother
apps
............................................. 19, 205
Brother numbers
...................................... i
Customer Service
................................... ii
FAQs (frequently asked questions)
......... i
product support
....................................... ii
service centers
........................................ ii
Supplies
.................................................. ii
warranties
Notice-Disclaimer
................................ iv
C
Cancel ....................................................... 9
Cleaning
corona wires
......................................... 87
scanner
.............................................. 108
Connecting
external TAD (answering machine)
...... 57
external telephone
................................ 59
Control panel overview
.............................. 8
ControlCenter2 (Macintosh)
See Software and Network User's Guide.
ControlCenter4 (Windows
®
)
See Software and Network User's Guide.
Cordless telephone (non-Brother)
........... 60
Custom Ringing
....................................... 54
D
Data Ident-A-Call ..................................... 54
Dialing
a pause
................................................ 63
Address Book
....................................... 62
automatic fax redial
.............................. 62
manual
................................................. 62
Dimensions
............................................ 212
Direct print
......................................... 67, 68
specification
....................................... 222
Distinctive Ring
........................................ 55
choosing ring pattern
............................ 56
setting ring pattern
............................... 56
turning off
............................................. 57
Document
how to load
..................................... 39, 40
Drum unit
cleaning
................................................ 87
replacing
............................................... 90
228
E
Envelopes ................................... 34, 35, 37
Equalization
...........................................142
Error messages on Touchscreen
...........111
Comm. Error
.......................................112
No Paper
.............................................114
Out of Memory
....................................115
Print Unable XX
..................................116
Scan Unable
.......................................117
Extension telephone, using
......................61
External telephone, connecting
................59
F
Fax codes
changing
...............................................61
Fax Receive Code
................................61
Telephone Answer Code
......................61
Fax, stand-alone
receiving
................................................44
Easy Receive
.....................................48
from extension telephone
...................61
Ring Delay, setting
.............................47
telephone line interference
...............142
sending
.................................................41
telephone line interference
...............142
Fax/Tel mode
answering at extension telephones
.......61
Easy Receive
........................................48
F/T Ring Time (double-ring)
..................47
Fax Receive Code
................................61
Ring Delay
............................................47
Telephone Answer Code
......................61
Folio
.................................................. 31, 35
G
Gray scale ..................................... 216, 218
H
HELP
Settings Tables
...................................154
Touchscreen messages
......................153
Home
.........................................................9
Hook
.........................................................60
I
Ident-A-Call ............................................. 54
Ident-A-Ring
............................................ 54
J
Jacks
EXT
external telephone
............................. 59
TAD (answering machine)
................. 57
L
Labels ................................... 25, 34, 35, 38
M
Machine information
firmware version
................................. 151
how to reset the machine
................... 152
Reset operations
................................ 151
serial number
...................................... 151
Macintosh
See Software and Network User's Guide.
Maintenance, routine
replacing
belt unit
.............................................. 96
drum unit
........................................... 90
toner cartridges
................................. 81
waste toner box
............................... 101
Manual
dialing
................................................... 62
receive
............................................ 44, 46
Memory
................................................. 211
Mode, entering
copy
...................................................... 65
fax
......................................................... 41
scan
...................................................... 75
Multi-line connections (PBX)
................... 59
229
E
N
Network
faxing
See Software and Network User's Guide.
printing
See Software and Network User's Guide.
scanning
See Software and Network User's Guide.
Network connectivity
..............................220
NFC (Near Field Communication) Reader
.8
Nuance™ PaperPort™ 12SE
See Software and Network User's Guide
and Help in the PaperPort™ 12SE
application to access How-to-Guides.
O
Out of Memory message ........................115
P
Paper .......................................................34
how to load
...........................................23
in multi-purpose tray (MP tray)
..........25
in paper tray
.......................................23
recommended
................................ 34, 35
size
................................................ 31, 34
tray capacity
..........................................35
type
................................................ 31, 34
Pause
.......................................................63
PC-FAX
See Software and Network User's Guide.
Personalized Ring
....................................54
Presto! PageManager
See Software and Network User's Guide
and Help in the Presto! PageManager
application.
Print
difficulties
................................... 133, 135
document from your computer
..............71
drivers
.................................................219
quality
.................................................143
resolution
............................................219
specifications
......................................219
Printing
See Software and Network User's Guide.
Programming your machine
...................153
Q
Quality
printing
............................................... 143
R
Redial ...................................................... 62
Remote Setup
See Software and Network User's Guide.
Replacing
belt unit
................................................. 96
drum unit
.............................................. 90
toner cartridges
.................................... 81
waste toner box
.................................. 101
Reports
Transmission Verification
..................... 43
Resolution
copy
.................................................... 217
fax (standard, fine, superfine, photo)
.216
print
.................................................... 219
scan
.................................................... 218
Ring Delay, setting
.................................. 47
RingMaster
.............................................. 54
S
Scan a document to a computer ............. 72
Scanner glass
using
..................................................... 40
Scanning
See Software and Network User's Guide.
Serial number
how to find ...............See inside front cover
Service centers
...........................................ii
Settings Tables
...................................... 154
SimpleBiz Fax & Alternate Number
Ringing
.................................................... 54
Smart Ring
.............................................. 54
Station ID
................................................. 21
Supply
.....................................ii, 77, 78, 79
230
T
TAD (telephone answering device),
external
............................................. 44, 46
connecting
...................................... 57, 58
recording OGM
.....................................59
Teen Ring
................................................54
Telephone line
connections
...........................................58
difficulties
............................................135
interference
.........................................142
multi-line (PBX)
.....................................59
Text, entering
.........................................210
Toner cartridge life
.................................225
Toner cartridges
replacing
...............................................81
Touchscreen LCD
(liquid crystal display)
........................ 8, 153
Troubleshooting
.....................................133
document jam
............................ 122, 123
error messages on Touchscreen
........111
if you are having difficulty
copy quality
......................................138
incoming calls
..................................138
network
............................................140
paper handling
.................................134
print quality
.......................................143
printing
.................................... 133, 135
receiving faxes
.................................135
scanning
...........................................139
sending faxes
...................................137
software
...........................................139
telephone line
...................................142
maintenance messages on
Touchscreen
.......................................111
paper jam
.......... 124, 125, 126, 128, 131
V
Voice Mail ................................................54
VoIP
.......................................................142
W
Warranties .....................................in the box
Waste toner box
replacing
............................................. 101
Weights
................................................. 212
Wi-Fi Direct™
.......................................... 13
Windows
®
See Software and Network User's Guide.
Wireless Network
See Software and Network User's Guide.
World Wide Web
.........................................i
www.brotherearth.com
Brother International Corporation
200 Crossing Boulevard
P.O. Box 6911
Bridgewater, NJ 08807-0911 USA
Brother International Corporation (Canada) Ltd.
1 rue Hôtel de Ville,
Dollard-des-Ormeaux, QC, Canada H9B 3H6
Visit us on the World Wide Web
http://www.brother.com/
These machines are approved for use in the country of purchase only. Local Brother companies
or their dealers will only support machines purchased in their own countries.
