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User Manual
- User Manual - (English)
- Specifications Sheet - (English)
- Quick reference guide - (English)
- Installation Guide - (English)
- Service & Warranty - (English)
- Before you do your first wash
- Getting started quickly
- FABRICSmart™ controls
- FABRICSmart™ safety features
- Eco-Active™ wash
- Sorting
- LOADING
- Detergent
- Fabric softener
- Wash cycle
- Wash options
- Customising wash cycles
- Changing pre-set options
- Caring for your washer
- Before you call for service
Table of contents
User Guide for Washing Machine
Before you do your first wash
You owe it to yourself and your washer to have your machine installed correctly
Before you start, it is a good idea to go through the following checklist:
1 Has the base space packer been removed? Refer to page 6.
2 Is the drain hose threaded through the ‘U bend‘ (with no more than 20 mm extended) and hooked into your tub or standpipe? Refer to page 6.
3 Is the hot hose connected to the Hot valve marked ‘H’? Is the cold hose connected to the Cold valve marked ‘C’? Refer to page 8.
4 Is the machine correctly levelled, feet are extended and cabinet corners are clear of the floor? Refer to page 9.
5 Have you performed the installation test cycle? Refer to page 10.
FabricSmart™ capacity
FabricSmart™ offers a very generous 10 kg capacity. The list below outlines what is included in a 10 kg wash load (in accordance with AS/NZS 2040.1:2005).
| 10 kg load | |
| 4 Sheets (double) | 6 Pillowcases |
| 8 Bath towels | 6 Shorts |
| 3 Tablecloths | 4 Wash cloths |
| 4 Shirts | 2 Handkerchiefs |
| 6 T-shirts | |
Note: the above load composition is indicative only. We recommend for everyday use that you separate out your sheets and towels and wash them separately on the ‘Regular’ cycle.
Getting started quickly
Before you start
● It is important to sort your clothes, particularly separating white/light colours from dark colours, as well as separating out sheets and towels. Refer to the ‘Sorting and loading’ section.
● Wash new, highly coloured and dark coloured items separately to prevent dye transfer onto other items.
● Sort lint givers and lint collectors (refer to the ‘Sorting’ section).
● Close bra clasps, do up zippers and check pockets.
● Place your clothes directly into the wash bowl.
● Place the load evenly around the agitator (refer to ‘Sorting’ and ‘Loading’ sections).
● Remove fabric softener dispenser cup
Detergent
● Follow the manufacturer’s instructions on the detergent package.
● Use the mark on the agitator, nearest to the top of the clothes, as a guide to the correct amount of detergent to use (refer to the ‘Detergent’ section).
● Pour the detergent down the centre of the agitator stem.
● Replace the fabric softener dispenser cup (this stops small articles falling down the centre of the agitator when you load the machine).
Fabric softener
If you wish to use fabric softener, place it in the fabric softener dispenser cup on the top of the agitator (refer to the ‘Fabric Softener’ section).
Important! Fabric softener must not be used if you have selected the ‘Quick’ cycle or the ‘Eco Rinse’ option (refer to the ‘Fabric softener’ section).
Using your washer
The buttons require only a gentle touch to activate.
1 Touch 
to activate your FabricSmart™ washer.
2 Select your desired wash cycle by turning the SmartTouch™ Control Dial. The wash cycle icons will illuminate as you turn the dial showing which cycle is selected (refer to the ‘Wash cycles’ section).
3 Choose your wash options, eg you may want a ‘Warm’ wash temperature and a ‘Slow’ spin speed (refer to the ‘Wash options’ section).
4 Touch 
to start the cycle. The washer will start to fill with water and select the correct wash action for your load.
For best fabric and colour care, remove your clothes as soon as the cycle has finished.
5 Use ‘Keylock’ mode to lock the buttons on the display, which prevents them from being activated accidently by a washing basket or little fingers (refer to the ‘FabricSmart™ controls’ section).
6 ‘Delay Start’ allows you to delay the start of your wash by 5 mins up to 18 hours (refer to the ‘Wash options’ section).
If you wish to stop your FabricSmart™ washer
● Press
During a spray rinse or spin, there will be a slight delay while the bowl slows to a stop and the lid is unlocked.
Important! Failure to follow the advice in this guide may result in damage to your garments, and your expectations of wash performance may not be met.
FABRICSmart™ controls
SmartTouch™ Control Dial
The SmartTouch™ Control Dial provides easy and efficient cycle selection. As you rotate the dial, the cycle selected will be illuminated, along with the default settings for that cycle on the right of the control panel.
SmartTouch™ buttons
The smooth, easy clean buttons require only a gentle touch to activate. Use these to power your machine on and off, start and pause your washer, select your wash options, activate keylock and programme a delay start.
Digital display screen
The digital display screen provides feedback on how long the wash cycle has to go, to keep you informed throughout the cycle. The screen also displays your ‘Delay Start’ selection, should you choose one. The delayed time remaining will show on the screen until the machine starts. The screen will also display messages to help you with the overall running of your machine.
Time to go
Your FabricSmart™ washer will display how many minutes a wash cycle has remaining, so that you can tell at a glance when your washing will be finished. Once you have selected your wash cycle and options, the time the wash cycle will take to complete will be displayed. Please be aware that actual cycle times may vary as they are influenced by a number of factors, eg the flow rate of your water supply, the load size and cycle selection.
Keylock mode
Keylock can be used to lock the buttons on your FabricSmart™ when not in use. This will avoid accidental button pushes from items left on the lid of the washer and also from any little fingers.
To turn ‘Keylock’ mode ON or OFF:
● Touch and hold the
button for 2 seconds.
Note: when activated, the light above the button is illuminated.
If ‘Keylock’ mode is activated:
● To turn your washer on, touch and hold the button for 2 seconds. This will activate the control panel. ‘Keylock’ mode will remain activated.
● To pause your washer at any time during the cycle, touch and hold the button for 2 seconds, or touch the button twice in quick succession.
● To stop your washer or power off at any time, touch and hold the button for 2 seconds or touch the button twice in quick succession.
FABRICSmart™ safety features
Lid lock
The lid of your FabricSmart™ washer is locked for some parts of the wash cycle, ensuring safety for you and your family while it is operating.
The ‘Lid locked’ light (above the button) is illuminated when the lid lock is activated, letting you know at a glance if you can open the lid or not.
To unlock the lid at any time during the cycle press .
If the lid is left open, your FabricSmart™ washer will be unable to lock the lid, and the cycle will be halted. The machine will beep to alert you and display a warning message on the screen. If this occurs, close the lid and touch .
Note: the lid will be locked from the start of the ‘Bowl Clean’ cycle, through to the end, unless is touched.
Important!
● Do not put anything down the lid lock slot in the top deck of your machine.
● Do not try to disable the lid lock.
Ensure that children or infirmed persons are well supervised when around your FabricSmart™ washer.
Auto drain
● Unsupervised clothes washers filled with water can present a drowning hazard to small children. In order to minimise any risk of this type of accident, your FabricSmart™ has been pre-programmed to know when this potential hazard is created and drains the wash water to a safe level.
● If you pause your FabricSmart™ at any time during the wash cycle when there is water in the bowl, the machine will activate the auto drain function after 3 minutes. This will drain the water in the wash bowl to an acceptable level, minimising any potential hazard.
● A warning message 
will be displayed on the digital display while auto drain is in operation. The cycle can be restarted at anytime by touching .
Eco-Active™ wash
Your FabricSmart™ uses a dual-action wash to give excellent wash performance while taking great care of your clothes. We call this the Eco-Active™ wash. The two parts to the Eco-Active™ wash are explained below:
Wash 1 – Detergent activating wash (front-loader type wash)
For both ‘Eco-Active™, On’ and ‘Eco-Active™, Off’ selections your FabricSmart™ washer fills the bowl at the selected temperature with just enough water so that your clothes are 100% saturated. This small amount of water flows down through the clothes, into the bowl base, mixes with the detergent, then is pumped up a specially designed portal and back onto the clothes in a cascade effect. This wash action thoroughly dissolves and activates the detergent.
The concentrated solution of detergent and water rapidly targets stains and soils at the fibre-level of fabrics, boosting soil removal and accelerating the wash process.
Note: the detergent activating wash on the ‘Sports’ cycle is cold temperature.
Wash 2 – Agitation wash (top-loader type wash)
After recirculating the sudsy water through your clothes for 4 minutes if you have selected ‘Eco-Active™, On’, your FabricSmart™ washer will fill with just enough cold water to suspend the clothes in solution. Agitation will then begin, moving soil away from the clothes. If you have selected ‘Eco-Active™, Off’ or the ‘Sports’ cycle, your washer will fill with just enough water at the temperature you have selected.
Sorting
Sorting
To get the best wash results it pays to sort your clothes before washing.
Care labels
The care label will tell you about the fabric of the garment and how it should be washed.
Examples of different care label symbols.
Soil
Sort clothes according to the type and amount of soil. Some soils suit warmer washes, eg oily soils, while others are best washed in cold water, eg mud, blood.
Colour
Sort white fabrics from coloured fabrics.
Lint
Wash lint givers and lint collectors separately. Where possible, turn lint collectors inside out (see table below).
| Lint givers | Lint collectors |
| Towels | Synthetics, eg polar fleece |
| Chenille | Corduroy |
| Nappies | Poly cotton |
| Socks |
LOADING
Loading
Check pockets
Loose items can damage both your washer and your clothes.
Close zippers, hooks and eyes
This is to make sure that these items do not snag on other clothes.
Mend any torn garments or loose buttons
Tears or holes may become larger during washing. Remove any loose bra wires as they can damage your washing machine and/or dryer.
Pretreat any stains
Make sure you use an appropriate surface to apply treatments. Do not use the lid or top of the machine, as damage may occur to these surfaces.
Make sure the water level suits the load size
If manually selecting the water level, select the correct water level by using the mark on the agitator nearest to the top of the load. Ensure the load does not extend above the bottom of the fabric softener dispenser cup, as splashing may occur.
For a balanced load
● Place unfolded clothes firmly and evenly around the agitator, no higher than the bottom of the fabric softener dispenser cup.
● Do not wrap large items, such as sheets, around the agitator.
● A mixture of small and large items will wash best.
Note: in the unlikely case of an out of balance load, refer to the Levelling instructions on page 9 to check the machine is correctly levelled.
Important! Please do not, under any circumstances, attempt to wash an electric blanket in your washer. Also, we do not recommend that you wash curtains in your washer. Sunlight makes them brittle and they may disintegrate during washing.
Detergent
Choosing the right detergent
● We recommend using domestic laundry detergent. Use powder or liquid detergent for ‘Top Loader’ machines.
● When washing wool items, remember to use a detergent specifically recommended for woollens.
● Soap flakes or granulated soap powders should not be used in your washer.
● Pods - Detergent pods are a ‘no mess’ alternative to powdered or liquid detergent. They must be placed in the bowl before loading your clothes.
How much detergent?
Follow the instructions on the back of the detergent packet as a guide to the correct amount of detergent to use. The correct amount of detergent will vary, depending on the amount of soil in your clothes and the size of your load. Jeans and work clothes may need more detergent, while towels usually need less. The larger your load, the more detergent you may have to add.
Adding the detergent
Liquid or powdered detergents
1 Remove the fabric softener dispenser cup.
2 Pour liquid or powder detergent down the centre of the agitator. Pre-dissolving detergent in warm water (before adding it to the machine) when washing in cold water can improve the performance of the detergent.
3 Replace the fabric softener dispenser cup (this prevents small articles falling down the centre of the agitator).
Important! We do not recommend you use nappy sanitisers or bleach to soak items in your FabricSmart™ washer. These products are very corrosive to metal surfaces and may seriously damage your machine.
Fabric softener
How the fabric softener is dispensed
The fabric softener goes into the dispenser cup on the top of the agitator. During the rinse the machine spins to release the fabric softener, delivering it down the agitator stem as the machine fills for the final deep rinse.
If fabric softener is not added to the washer correctly, it may contribute to ‘scrud’ (described below).
Note: The ‘Bulky’ and ‘Quick’ cycles and ‘Eco Rinse’ option are not designed to be used with fabric softener as the fabric softener will not be dispersed correctly.
How much fabric softener?
Always follow the manufacturer’s recommendations on the fabric softener packaging for the correct dosage. The ring on the dispenser cup is a guide only for the maximum amount of fabric softener to add for a full load. Smaller loads require less fabric softener.
Cleaning the dispenser
When using fabric softener, rinse your dispenser at the end of each wash.
1 Separate the cup from the dispenser body by pushing downward on the base of the cup.
2 Rinse both parts of the dispenser using warm soapy water.
Scrud
Scrud is the name given to the waxy build-up that can occur within a washer when the fabric softener comes into contact with detergent. This can happen when fabric softener is not added to the machine correctly. This build-up is not brought about by a fault in the machine. If scrud is allowed to build up in the machine, it can result in stains on your clothes and/or an unpleasant smell in your washer.
If you wish to use fabric softener we recommend:
● Using fabric softener sparingly.
● When filling the dispenser, do not splash or overfill.
● Clean the dispenser as soon as the cycle has finished.
● Clean your machine regularly (refer to the ‘Caring for your washer’ section).
● Cold water washing increases the chance of a build-up of scrud occurring. We recommend a ‘Warm’ or ‘Hot’ wash at regular intervals, eg approximately every 5th wash.
● Fabric softener of a thinner consistency is less likely to leave residue in the dispenser and contribute to a build-up.
Wash cycle
* Refers to the agitation time in the ‘wash’ part of the cycle, not the total time taken to complete a cycle.
** Refers to the length of time when at the maximum spin speed.
*** The ‘Regular’ cycle, with ‘Eco-Active™, On’, ‘Normal Soil’ and ‘Eco Rinse’ selected is the recommended water and energy saving cycle for normally soiled, everyday washing.
Wash options
Water Level
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Auto water level Your washer has the ability to automatically select the most efficient water level for the load. 1 Place your clothes in the machine. 2 Select the wash cycle (and select ‘Auto’ water level if not automatically selected). 3 Touch ● When washing an unusual load, eg large bulky garments, items or pillows, we recommend you select the ‘Bulky’ cycle. ● If there is already water in the bowl, it is best to manually select the water level. Manual water level selection The agitator has five levels marked on its stem that can be used to help you select the correct water level. Select the correct water level by using the mark nearest to the top of the load. ● The levels marked on the agitator do not correspond exactly to the level of the water. They indicate the level of dry clothes suitable for the water level. ● Your washer may occasionally add water during agitation. This is to maintain the water level due to the release of air trapped in the garments. ● Out of balance loads, tangling or splash-over can be caused by selecting a water level that is too high. |
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Wash Temp
FabricSmart™ offers 5 wash temperatures, and an additional setting, ‘Controlled Cold’.
The wash temperature selected is used in the detergent activating part of the wash except for the ‘Sports’ cycle (refer to the ‘Eco-Active™ wash’ section). If Eco-Active™ is 'On’ the temperature will be lower for the second part of the wash. When Eco-Active™ 'Off’ is selected, the bowl will fill with the wash temperature selected.
Note: for the ‘Allergy’ cycle the bowl fills with water at the temperature selected.
The temperature of cold tap water varies widely depending on your location and the season. We have developed ‘Controlled Cold’, which adds a small amount of warm water, when necessary, to raise your cold water wash to 20°C for a more effective wash refer to the ‘Changing pre-set options’ section for detail on how to set ‘Controlled Cold’ as the default temperature for your cold water wash).
Soil Level
Your clothes and other washable items sometimes need more or less cleaning than others. The ‘Soil Level’ option lets you adjust the wash to suit the amount of soil in your load. For example, for dirty clothes, select ‘Heavy’ and for items that are only lightly soiled, select ‘Light’. This adjusts the wash time accordingly to give the load the right amount of agitation in order to remove the soil.
Spin Speed
Your washer offers 3 spin speeds: 1100 rpm, 700 rpm and 300 rpm, plus an additional ‘No Spin’ option. Simply increase or decrease your spin speed by touching the ‘Spin Speed’ button.
Note: some spin speeds are not available on some cycles for best clothes care (eg ‘Delicate’ cycle).
Use the ‘No Spin’ option to:
● Remove drip dry garments from a mixed load before the wash goes into ‘Spin’.
● Minimise the clothes creasing when they are left to sit in the bottom of the bowl at the end of the cycle.
When you have selected ‘No Spin’, the cycle will end after the rinse allowing you to remove drip dry items before you spin the remaining items. Once drip dry items have been removed, touch , select the ‘Spin’ cycle (change the spin speed if necessary, eg select ‘300’ for delicate or creasable items) and touch .
Your washer will optimise the spin speed according to the level of out of balance in the load.
Options
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Stain Treatment If you have stains in your wash load you can add a number of short soaks to the wash to help remove these by selecting the ‘Stain Treatment’ option. Soak Use the ‘Soak’ option to soak clothes during the wash phase. Ensure items are colourfast before using ‘Soak’. When you select ‘Soak’ your washer will soak for a period of hours before completing ‘Rinse’ and ‘Spin’. During ‘Soak’ your washer will agitate for a few seconds every minute. Note: if the ‘Soak’ option is selected on a ‘Quick’ cycle, the soak time will be one hour only. To exit ‘Soak’, touch Eco Rinse Use the ‘Eco Rinse’ option to save water. The ‘Eco Rinse’ option uses a spray rinse which has been specially designed to use at least 25% less water than a traditional rinse. Use this option when you want to use less detergent and less water. However, if you have low water pressure or sensitive skin it is better to use a traditional rinse. The ‘Eco Rinse’ option has not been designed to be used with fabric softener, as it does not have a deep rinse to dispense the softener correctly. Fabric softener should not be used if this option is selected. Note: the ‘Eco Rinse’ option is only available on the ‘Regular’, Heavy’ and ‘Sports’ cycles. If you try to select this option on other cycles your washer will skip over the option. The wash cycle will take slightly longer when the ‘Eco Rinse’ option is selected. There are some wash loads that may not suit being washed using the ‘Eco Rinse’ option. For instance, loads that have a lot of sand or sawdust in them or garments where the colour still runs from them. |
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Important! DO NOT use your washer to soak items in bleach or sanitiser, and if you’ve soaked items in a bucket, do not tip the contents of the bucket into your machine. The chemicals in these products are very corrosive to metal surfaces and can damage your washer. Rinse and wring items out thoroughly before placing them in your machine.
Delay Start
The ‘Delay Start’ option can delay the start of the wash cycle by 5 minutes up to 18 hours. This can be useful to time your washing to finish when you arrive home from work, or to start once you have finished in the shower. Simply touch the ‘More’ 
button to scroll through to your desired delayed start time, or to turn delay start off. Touch to confirm your selection and start the countdown.
Note: we suggest that you avoid using ‘Delay Start’ for damp, non-colourfast items as this may cause dye run to occur.
Clothes care safeguards
To avoid accidentally damaging your clothes there are a few options that your washer will not accept. For example, you cannot select a ‘Hot’ wash on the ‘Delicate’, ‘Bulky’, ‘Easy Iron’ or ‘Wool’ cycles.
Washing bulky items
Forcing large items into the machine may result in them being damaged during washing. Make sure there is enough room in the machine for items to move when being washed.
Some items float up during the wash (eg duvets/doonas, water-proof and waterresistant items and pillows). If they sit too high they may touch stationary parts of the machine during agitate or spin. To minimise the chance of this happening, ensure bulky items are pushed back down into the water after fill, and pushed down again to sit below the medium high water level mark on the agitator before ‘Spin’. Select a ‘Spin Speed, 300’.
Important! To prevent an out of balance load or splash-over we recommend washing all bulky items, including water-proof and water-resistant items, on the ‘Bulky’ cycle.
If you wish to re-spin the load at a faster speed make sure the load is sitting below the medium-high mark before spinning.
Washing woollens
Many woollen items carry a ‘Machine Washable’ care claim. The fibres of these woollens have been treated to prevent felting when they are machine washed.
Most handcrafted garments are not made of machine washable wool and we recommend that you wash them by hand only.
Note: some wool underlays and sheepskin products can be washed in a washing machine but could produce excessive amounts of lint that may cause pump blockages.
Customising wash cycles
To customise a cycle
You can program your FabricSmart™ washer to remember the wash options you prefer for each wash cycle. For instance, you may want to set the ‘Regular’ cycle to default to a ‘Warm’ wash or set ‘Heavy’ cycle to include a ‘Soak’.
1 Touch .
2 Turn the dial to select the wash cycle you wish to customise, eg ‘Regular’.
3 Touch and hold the button of the option you want to customise, eg ‘Wash Temp’ for 3 seconds. You will hear 2 quick beeps and the wash cycle icon will flash. The screen will display
.
4 Select your preferred setting, and any other options you wish to customise for this cycle.
5 Touch the button to store your customised cycle (a long beep will sound to confirm the changes have been saved).
To change your customised wash cycle simply repeat these steps.
Changing pre-set options
Option Adjustment mode
After using your washer a number of times you may want to fine tune some of the options to suit your wash needs. There are a number of pre-set options, which can be altered:
1 The wash temperatures, including changing the ‘Cold’ wash temperature to ‘Controlled Cold’.
2 The out of balance recovery routine.
3 The number of beeps at the end of the cycle.
4 Resetting to factory default settings.
To enter Option Adjustment mode
1 Turn machine on at the wall but do not touch .
2 Touch and hold the and buttons together for 3 seconds. You will hear 3 quick beeps indicating you have entered Option Adjustment mode. The machine will show the default setting for the ‘Cold’ wash temperature.
● The diagram on page 29 shows how the wash cycle icons relate to the options you can change.
● The ‘Changing pre-set options’ section explains the different options in more detail
3 Use the dial and buttons on the panel to make your changes to the pre-set options.
4 Press to return to normal mode. Your washer will automatically remember your changes.
To change or reset any of the options, repeat the above steps.
Adjusting your options
1 Enter Option Adjustment mode (refer to the ‘Changing pre-set options’ section).
2 The diagram below shows how the wash cycle icons relate to the options you can change. It also shows what will be displayed when you first enter Option Adjustment mode. Options you can change are accessible using the ‘Heavy’ ‘Delicate’, ‘Wool’ and ‘Easy Iron’ cycles.
Use this diagram to help you adjust the options, ie select the ‘Heavy’ cycle button to modify the wash temperature, select the ‘Delicate’ cycle button to change the out of balance (OOB) recovery process, and so on.
3 Use the ‘Delay Start’, ‘More’ button on the panel to scroll through the available settings of your selected option, eg to increase or decrease the temperature of your warm wash temperature, or to change the number of beeps at the end of the cycle.
Wash temperatures
All wash temperatures can be individually adjusted if you think they are too hot or too cold. Note: the hot temperature will be the same as the hot water supply temperature.
1 Enter Option Adjustment mode (refer to page 28).
2 Select the ‘Heavy’ cycle.
3 Select the wash temperature you want to adjust, eg ‘Warm’, by touching the ‘Wash Temp’ button. The digital display screen displays the current setting.
4 Touch the ‘More’ or ‘Less’
button to increase or decrease to the desired temperature (the temperature setting options will scroll around). Each increment is equal to approximately 0.5°C.
Adjusting the temperature setting, eg increasing the WARM wash temperature by 2°C
Controlled Cold
If the temperature of your cold water supply is very low and you choose to do a ‘Cold’ wash, you will not get an effective wash. The ‘Controlled Cold’ option solves this problem by adding a small amount of hot water to raise the temperature of the wash to approximately 20°C.
1 Enter Option Adjustment mode (refer to page 28).
2 Select the ‘Heavy’ cycle.
3 Select ‘Cold’ wash temperature by touching the ‘Wash Temp’ button (if not already selected).
4 The digital display shows the temperature adjustment possible. The default setting is
, which is the same temperature as the incoming water from the cylinder for cold water.
5 To get ‘Controlled Cold’, touch the ‘More’ button until is displayed. Your washer will now adjust the cold temperature to approximately 20°C. Each of the remaining settings equals an approximate 0.5°C temperature increase or decrease from this point (excluding ).
6 Touch to save the setting (if you wish to make no other changes).
Changing the cold wash temperature setting from cold tap to ‘Controlled Cold’
Note: if you always use ‘Cold’ or Controlled Cold’ water, we recommend that a ‘Warm’ or ‘Hot’ wash be used regularly, eg every 5th wash should be at least a warm one. Warm water is needed to help maintain the cleanliness of your machine.
Caring for your washer
When you have finished using your washer
- Turn off the taps to prevent the chance of flooding should a hose burst.
- Turn off the power at the wall.
Cold water washing
If you always wash with cold water, we recommend that a ‘Warm’ or ‘Hot’ wash be used at regular intervals, eg every 5th wash should be at least a warm one.
Cleaning your washer
Note: ensure the power is turned off at the wall before cleaning your washer.
- Clean the surfaces of your washer with a soft damp cloth only and wipe dry. Do not use scouring or spray cleaners as they can damage the paint, plastic and panel surfaces.
- Clean the fabric softener dispenser after each cycle using warm soapy water.
- To remove the agitator for cleaning, unscrew the nut down the centre of the agitator by turning anti-clockwise.
- The SmartTouch™ Control Dial and soft close lid are not designed to be removable for cleaning. Do not attempt to remove the dial or lid.
Important!
The agitator must be fully pushed onto the shaft when refitting. Tighten the nut firmly by hand. Ensure the agitator is not loose.
Cleaning the inside of your washer
It is important that you occasionally clean the inside of your machine. Your FabricSmart™ has a ‘Bowl Clean’ cycle specifically for this purpose and will remind you every 100 cycles to run this cycle (the ‘Bowl Clean’ cycle icon will flash to alert you), or we recommend completing this cycle 5 – 6 times a year. We suggest that you do not have any items in the washer when you run this cycle.
Cleaning steps
- Add approximately 2 full scoops of a good quality powdered detergent directly into the detergent dispenser.
- Touch to turn your machine on and select the ‘Bowl Clean’ cycle.
- Touch to start the cycle (refer to the ‘Wash cycles’ section for cycle details)
Products that might damage your washer
- Concentrated bleaches, nappy sanitisers and hydrocarbon solvents (eg petrol and paint thinners) can cause damage to the paintwork and components of your washer. Be careful when washing garments stained with solvents as they are flammable. DO NOT put them in your dryer.
- Do not use pre-treatment sprays or liquids on or near your washer as they can damage your machine’s control panel and plastic surfaces.
- Use of dyes in your washer may cause staining of the plastic components. The dye will not damage the machine but we suggest you thoroughly clean your washer afterwards. We do not recommend the use of dye strippers in your washer.
Washer sounds and beeps
Your washer will make sounds that you will not have heard from other clothes washers.
- While draining, your machine may give several low thuds. Your machine is checking that the water has drained before spinning.
- Your washer will beep if you have used ‘No Spin’ and at the end of the cycle.
- If your machine is beeping continuously or giving a musical series of beeps, refer to the ' Before you call for service’ section.
Automatic lint system
Your washer has a self-cleaning lint system. The machine automatically separates the lint from the wash water, traps the lint between the inner and outer bowls and flushes it out at the end of the wash.
Saving water
Water saving tips
- Bigger loads are more efficient than small loads.
- Use the ‘Eco Rinse’ option (refer to the ‘Wash options’ section).
Recycling the wash water
Your washer also offers several ways of reusing the wash and rinse water.
- Select ‘Soak’ on the first wash cycle.
- Remove the clothes at the end of the wash phase and add the second load to the wash water.
- Select the wash cycle for the second load. You may need to add extra detergent.
- Remove the second load at the end of the cycle.
- Replace the first load, select ‘Rinse’ and complete the cycle.
Before you call for service
Please read the following pages before you call for service. Your washer is capable of diagnosing its own problems. If your washer gives a musical series of beeps every 5 seconds it is telling you that it has a problem which you can solve using the checklist below.
Your machine sounds a musical series of beeps* every 5 seconds and displays a user warning on the screen:
| Problem | Displayed as | What to do |
| The machine is not getting any hot water. |  |
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| The machine is not getting any cold water. |  |
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| The machine is not getting any water. |  |
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| The machine is out of balance. |  |
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| The machine has too many suds. |  |
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| The lid can’t lock or the lid is open. |  |
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| The machine is overloaded. |  |
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* The beeps are the same sound your washer makes when you turn it on at the wall.
Fault codes
When a continuous series of beeps is sounded, all the lights turn off on the control panel and a number appears on the display, a fault has occurred. The washer will automatically enter this mode if a fault occurs. The fault code will be displayed as followed by a number on the digital display. To stop the sound, touch any button and perform the following steps:
1 Turn your machine off at the power point.
2 Wait 1 minute and turn it back on.
3 Check your machine is correctly levelled (refer to page 9).
4 Remove your wash load.
5 Perform a ‘Rinse’ cycle.
6 If the fault re-occurs repeat steps 1 and 2.
7 If the machine will still not work you will be required to call a Fisher & Paykel Authorised Repairer to arrange service (refer to the ‘Customer Care’ section). Record the fault code number displayed and the serial number of your washer (located on the rear of the machine) before calling. The fault code will indicate to the repairer what the problem could potentially be.
If a fault code is being displayed, you can still turn your washer off by pressing
Troubleshooting
The following is a list of problems you may encounter when using this appliance and some suggestions that may help to correct the problem. If you still have problems, please contact your Fisher & Paykel Authorised Repairer.
Solving operating problems
| Problem | Possible causes | What to do |
| Washer not turning on. |
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| Washer not filling with water when pressed. |
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| Washer is filling continuously |
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| Washer is not spinning properly. |
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| Spin speed sounds slower than normal. |
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| Machine is continually going out of balance. |
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| Too much or too little water when filling on auto water level. |
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| Machine is making noises. |
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| Small puddle coming from under the machine | The water level is too high for the amount of clothes and has caused excessive splashing. | Select a lower water level. Refer to page 22 for more information. |
| Large bulky garments (eg pillows duvet) can cause splashing. | Wash on the ‘Bulky’ cycle. Refer to page 26. |
Solving wash problems
| Problem | Possible causes | What to do |
| Creasing. |
Overloading of the washer | Try reducing load size. |
| Inappropriate cycle selection. | Choose ‘Easy Iron’ or ‘Delicate’ cycle as these cycle have been designed to minimise creasing. | |
| Spin speed too high. | Try selecting a lower spin speed. | |
| Do not leave wet clothes to sit in the washer or laundry basket. | ||
| Wash temperature too high for items. | Try selecting a lower wash temperature. | |
| Sort your load so that items of similar weight are washed together. | ||
| Poor soil removal. See other models: OR60SDBGFX2 DE6060G1 RS36A72J1 DE6060P1 DE5060G1 |
Wash cycle selected not suited to soil level in load. | Are you using the most appropriate wash cycle for the amount of dirt? |
| Warm wash water is too cold. | Refer to page 30. | |
| Not enough detergent for load size or amount of soil. | Refer to the detergent package for the manufacturers recommended dosage. | |
| White clothes are better washed separately. | Separate light and heavily soiled items, as clothes can pick up soil from dirty wash water. | |
| Cold water wash is too cold. | Refer to page 30. | |
| Select the wash temperature according to soil type. | Blood and mud are better washed in cold water, while oily soils are better washed in warmer water. | |
| Overloading the washer. | Try reducing your load size. | |
| Loads made up of articles of varying sizes will wash better. | A full load of sheets may not wash as well. | |
| Hard water requires more detergent than soft water. | If you have hard water, try adding more detergent. | |
| Try selecting ‘Heavy’ option using the soil level button. | ||
| Tangling. |
Washing with too much water (underloading) can cause the clothes to tangle around one another. | Select an appropriate water level for the load size, or select ‘Auto’ water level. Refer page 22 for more information. |
| Items wrapped around the agitator when loading. | Place items, especially sheets, in the bowl as loose parcels. | |
| Linting. |
Some items in load more likely to release or pick up lint. | Wash lint givers (eg towels, flannelette sheets) separately from lint collectors (eg synthetic fabrics). |
| Overloading the washer. | Try reducing your load size. | |
| Not enough detergent to hold the lint in suspension. | Try using more detergent. | |
| Overdrying in a dryer can cause a build-up of static electricity in synthetic fabrics and cause them to attract lint. | Try not to over dry items when using your dryer. | |
| Detergent residue. |
Over loading the washer. | Try reducing your load size. |
| Did you use the recommended amount of detergent? | Try using less detergent. | |
| Some detergents need to be pre dissolved before being added to the washer. | Check the detergent instructions. | |
| Cold ambient temperatures, cold washes and/or short agitation times may not allow the detergent to dissolve properly. | Try pre-dissolving the detergent before adding it to the machine. | |
| Black or grey marks on clothes. |
A build up caused by the interaction of fabric softener and detergent can flake off and mark clothes. | Refer to page 20. |
| Insufficient detergent for the amount of soil on the clothes, can result in grey marks on clothes. | Make sure you are using enough detergent for the amount of dirt in your wash load. Refer to page 19. | |
| Empty machine and put through a ‘Bowl Clean’ cycle. Refer to page 33. | ||
| Dye transfer. |
Washing dark coloured and light coloured items together. | Remember to separate whites and colours. |
| Keep wet or damp dark coloured and light coloured items separate. | Wash and dry non-colourfast clothes separately. | |
| Non-colourfast clothes left sitting in a washer or laundry basket can transfer dye onto other clothes. |
