User Manual GE GFE28HGHCWW 27.7 Cu. Ft. French-Door Refrigerator

• Owner's manual - (English, French, Spanish)

Table of contents

• Operating Instructions
• Care and cleaning of the refrigerator.
• Troubleshooting Tips 
• SERVICE

Operating Instructions

About the features.

1 Space-saving ice maker*

Ice maker and bin are located on the door creating more usable storage space.

2 Showcase LED lighting

LED lighting is positioned throughout the interior to spotlight areas in the refrigerator. LEDs are located under the fresh food door to light the freezer when opened.

3 Drop-down tray*

Allows for extra door storage when you need it and tucks away when you don’t.

4 Full-width temperature controlled drawer (on some models)

Adjustable temperature control bin that can accommodate larger items.

5 Dairy bin*

Separate compartment for your items.

6 Dual ice maker/Ice bin (on some models)

An ice maker in both compartments gives you more ice whenever you need it

7 QuickSpace™ shelf*

Functions as a normal full-sized shelf when needed and easily slides back to store tall items below.

8 Spillproof shelves

Designed to capture your spills for easier clean up.

9 Anti-slip Mat*

Liner that captures spills, keeps containers from shifting when the door is opened and is easily removable for cleaning.

10 Removable door bin

Can be removed for those with a wall limiting the door opening.

11 Climate zone bin

Separate bins for produce storage.

12 Water filter*

Filters water & Ice

1 Door ice bin*

1. Open left fresh food door.
2. Pull down latch to release bin door.
3. Using handhold lift ice bucket up and out to clear locators in bottom of bin.
4. To replace the ice bucket, set it on the guide brackets and push until the ice bucket seats properly.
5. If bucket cannot be replaced, rotate the Ice Bucket Fork 1/4 turn clockwise.

2 Drop down dairy bin*

1. Open right fresh food
2. Depress both buttons on lower sides and bin will drop down.
3. Reverse to reinstall.

3 Ice/water filter

Remove filter/bypass plug

Push the indent on the cover and open filter door. Pull out on filter/ bypass plug and pull straight back to remove.

Installing the filter cartridge

Push the indent at the bottom of the cover and open. Lift door and align tabs on filter to filter/holder and push filter into place.

About the controls with temperature settings.

PFE28,PYE22P Control Style A, LCD External Control

GFE28, GFE26, DFE28, GYE22 Control Style B, External Control

NOTE: The refrigerator is shipped with protective film covering the temperature controls. If this film was not removed during installation, remove it now.

The temperature controls are preset in the factory at 37°F for the refrigerator compartment and 0°F for the freezer compartment. Allow 24 hours for the temperature to stabilize to the preset recommended settings.

The temperature controls can display both the SET temperature as well as the actual temperature in the refrigerator and freezer. The actual temperature may vary slightly from the SET temperature based on usage and operating environment.

Changing the Temperature for Control Style A

To Change the Refrigerator Temperature:

Access By: Temperature Button

Activate By: Below the word “Refrigerator”, use the arrows to select the desired temperature. Press DONE when finished to return to HOME screen.

To Change the Freezer Temperature:

Access By: Temperature Button

Activate By: Below the word “Freezer”, use the arrows to select the desired temperature. Press DONE when finished to return to HOME screen.

To turn OFF cooling system, access SETTINGS from the HOME screen. Page over and tap COOLING SYSTEM ON. Press DONE to return to HOME screen.

To turn ON cooling system, access SETTINGS from the HOME screen. Page over and tap COOLING SYSTEM OFF. Press DONE to return to HOME screen.

Turning the cooling system off stops the cooling to refrigerator, but it does not shut off the electrical power.

Changing the Temperature for Control Style B

To change the temperature, press and release the Freezer or Fridge pad. The display will show the set temperature. To change the temperature, press either the Freezer or Fridge pad until the desired temperature is displayed.

To turn OFF cooling system, press and hold Fridge and Ice Maker simultaneously for 3 seconds. When the cooling system is OFF the display should read OFF.

Changing Temp. for Control Style C

Temperature Display is located on inside of left-hand refrigerator door. To change the temperature, press and release the REFRIGERATOR or FREEZER pad. The ACTUAL TEMP light will come on and the display will show the actual temperature. To change the temperature, tap either the REFRIGERATOR or FREEZER pad until the desired temperature is displayed.

To turn OFF cooling system, press and hold the REFRIGERATOR and FREEZER pads simultaneously for 3 seconds. When the cooling system is OFF the display should read OFF.

To turn ON cooling system, press either REFRIGERATOR or FREEZER pad. The display will show the preset temperature settings of 37°F for refrigerator and 0°F for freezer. Turning the cooling system off stops the cooling to refrigerator, but it does not shut off the electrical power.

NOTE: For optimal temperature performance, we recommend to avoid placing food items directly at the air flow vents of the fresh food air tower and thus blocking the air flow.

About the controls - features.

Control Style A, External Controls PFE28, PYE22P

1 Hands-free Autofill*

Hands-free Autofill uses sensors to monitor container height to automatically dispense filteredwater without having to activate the paddle.

2 PreciseFill setting*

Precisely dispenses filtered water in accurate measurements in ounces, cups, quarts, or liters using paddle.

3 Refrigerator temp control

Adjust freezer compartment temperature.

4 Fresh food temp control

Adjust fresh food compartment temperature.

5 TurboFreeze™ setting

Activate TurboFreeze to quickly restore freezertemperatures after frequent door openings.

6 TurboCool™ setting

Activate TurboCool to quickly restore fresh food temperature after frequent door openings.

7 Lock controls

Press and hold 3 seconds to lock out ice and water dispenser and all feature and temperature buttons.

8 LED dispenser light

LED lighting that can be turned on/off to light your dispenser.

9 Door Alarm

Sounds to alert when the freezer or fresh food doors have been left open. Press and hold Door Alarm pad and it will toggle the sound between low, high and off.

Control Style B, External Controls GFE28, GFE26, DFE28, GYE22

10 Photo upload*

Insert USB memory stick to upload personal photos to the refrigerator LCD screen. LCD will provide on screen prompts to load and view slideshow. Make sure the photos are in the root directory in your USB.

11 Ice maker setting

Turn your ice makers on/off.

12 Cooling system On/Off

Press and hold Fridge & Ice Maker simultaneously for 3 seconds to turn the cooling system on or off.

13 Metric/English units

Press and hold Ice Maker & door alarm simultaneously for 3 seconds to switch between Metric & English units.

14 Additional settings:

• Photo upload and delete
• Slideshow
• Connected Home ready
• Reset water filter
• Ice maker on/off
• Door alarm
• Sound control
• Cooling system On/Off
• Metric/English units
• Auto fill video turorial

Additional Modes

Sabbath Mode

Press and hold lock & light simultaneously for 3 seconds to enter/exit Sabbath mode. Activate Sabbath Mode to turn off interior lights, temperature control and advanced features. Compressor will run on a timed defrost when in Sabbath mode.

About the dispenser.*

Laceration Hazard

• Never put fingers or any other object into ice crusher discharge opening. Doing so can result in contacting the ice crushing blades and lead to serious injury or amputation
• Use a sturdy glass when dispensing ice. A delicate glass may break and result in personal injury

If no water is dispensed when the refrigerator is first installed, there may be air in the water line system. Press the dispenser paddle for at least five minutes to remove trapped air from the water line and to fill the water system. To flush out impurities in the water line, throw away the first six full glasses of water.

To remove Dispenser Tray (Type A Only)

• Pull Dispenser Tray out until it stops.
• Locate tab in the center on the bottom and push up.
• Pull Dispenser Tray assembly out.
• Lift metal Dispenser Tray out at center notch to clean.

To remove Dispenser Tray (Type B Only)

• Pull Dispenser Tray out.

To reinstall Dispenser Tray (Type A Only)

• Place the Dispenser Tray cover on top of catch tray and position under the two plastic retainers on either side.
• Center Dispenser tray, and align with center guides.
• Push in until it locks firmly in place.

To reinstall Dispenser Tray (Type B Only)

• Center Dispenser Tray and push in until it snaps in place.

Important Facts About Your Dispenser

• Do not add ice from trays or bags to the door ice maker bucket. It may not crush or dispense.
• Avoid overfilling glass with ice and use of narrow glasses. Backed-up ice can jam the chute or cause the door in the chute to freeze shut. If ice is blocking the chute remove the ice bucket, poke it through with a wooden spoon.
• Beverages and foods should not be quick-chilled in the door ice maker bin. Cans, bottles or food packages in the storage drawer may cause the ice maker or auger to jam.
• To keep dispensed ice from missing the glass, put the glass close to, but not touching, the dispenser opening.
• Some crushed ice may be dispensed even though you selected CUBED ICE. This happens occasionally when a few cubes accidentally get directed to the crusher.
• After crushed ice is dispensed, some water may drip from the chute.
• Sometimes a small mound of snow will form on the door in the ice chute. This condition is normal and usually occurs when you have dispensed crushed ice repeatedly. The snow will eventually evaporate.

To Use the Internal Water Dispenser*

The water dispenser is located on the left wall inside the refrigerator compartment.

To dispense water:

1. Hold the glass against the recess.
2. Push the water dispenser button.
3. Hold the glass underneath the dispenser for 2–3 seconds after releasing the dispenser button. Water may continue to dispense after the button is released.

If no water is dispensed when the refrigerator is first installed, there may be air in the water line system. Press the dispenser button for at least 5 minutes to remove trapped air from the water line and to fill the water system. During this process, the dispenser noise may be loud as the air is purged from the water line system. To flush out impurities in the water line, throw away the first 6 glassfuls of water.

NOTE: To avoid water deposits, the dispenser should be cleaned periodically by wiping with a clean cloth or sponge.

About autofill.*

To Use HANDS FREE AUTO FILL:

• Center container on Recess Dispenser Tray and remove hand from container

• Press AUTO FILL

To Stop AUTO FILL

• Press CANCEL, to resume filling press AUTO FILL.

Important Facts about AUTO FILL

• For optimum results, use a uniform container between 4-8” tall and 2-6” wide.

• Container shape, fill level and functionality may vary on containers taller than 8”.

• Container volumes may vary, if error message “Container Not Found” is given, try a different container.

• AUTO FILL will time out.

• Handles and garnishes on the rim of the container my cause overfilling or variation in fill volumes.

• Splashing may occur depending on the location of the container, water flow rate, container shape, and ice cubes.

• Keep sensors clean with a clean damp cloth, and do not spray liquid or cleaners directly on sensors

• AUTO FILL works best with household water pressure of 60 to 100 psi.

About the GE® RPWFE water filter cartridge

Water Filter Cartridge

The water filter cartridge is located in the fresh food interior on the left side wall, near the top. This product uses radio frequency identification (RFID) to detect leaks and monitor filter status. The RFID technology is certified by the FCC.

When to replace the filter cartridge

The filter cartridge should be replaced every six months or earlier if 170 gallons of water has been dispensed or the flow of water to the dispenser or icemaker decreases.

Touch Screen Models: A filter status message will appear on the screen when the water filter needs to be replaced. The filter status will automatically update when the filter is replaced.

Non-touch Screen Models: A filter indicator light will illuminate on the screen when the water filter needs to be replaced.

Removing the filter cartridge

To replace the filter, first remove the old cartridge by opening the filter door and pulling on the bottom of the cartridge to allow it to swing outward. When the cartridge can no longer swing, gently pull to unseat it from the cartridge holder. DO NOT TWIST CARTRIDGE. A small amount of water may drip out.

Installing the Filter Cartridge

1. Align top of filter cartridge with cartridge holder with the word FRONT” facing outward then push the cartridge toward the rear of the unit until it is fully seated. DO NOT TWIST THE FILTER CARTRIDGE!
2. While continuing to ensure cartridge is fully seated in the holder, gently swing the filter inward until it is in position. If filter will not swing easily, check to ensure filter is properly aligned and fully seated within the cartridge holder. Close the filter door.

3. Run two gallons of water through the cold water dispenser (about 5 minutes) to remove air from the system. A newly installed filter cartridge will cause water to spurt from the dispenser. Use a large pitcher or sports bottle to catch the water spray. DO NOT use hands-free auto-fill (some models) until all air is removed from the system.

4. Reset Filter Status message (non-touch screen models).

Scalding Hazard.*

Use of the hot water dispenser prior to purging air from the system may result in spurting of hot water and lead to hot water scalding. Follow the instructions above to purge all air from the system through the cold water dispenser prior to using the hot water dispenser.

Note: It is normal for water to appear discolored during the initial system flush. Water color will return to normal after first few minutes of dispensing.

Filter Bypass Plug

To reduce the risk of property damage due to water leakage, you MUST use the filter bypass plug when a replacement filter cartridge is not available. Some models do not come equipped with the filter bypass plug. To obtain a free bypass plug, call 800-GECARES. In Canada, call 800.561.3344. The dispenser and icemaker will not operate without either the filter or bypass plug installed. The bypass plug is installed in the same way as a filter cartridge.

To reduce the risk associated with choking, do not allow children under 3 years of age to have access to small parts during the installation of this product. The disposable filter cartridge should be replaced every 6 months at the rated capacity, or sooner if a noticeable reduction in flow rate occurs.

For the maximum benefit of your filtration system, GE recommends the use of GE-branded filters only. Using GE-branded filters in GE and Hotpoint® refrigerators provides optimal performance and reliability. GE filters meet rigorous industry NSF standards for safety and quality that are important for products that are filtering your water. GE has not qualified non-GE-branded filters for use in GE and Hotpoint refrigerators and there is no assurance that non-GE-branded filters meet GE’s standards for quality, performance and reliability

If you have questions, or to order additional filter cartridges, visit our website at gewaterfilters or call GE Parts and Accessories, 800.626.2002. Customers in Canada should consult the yellow pages for the nearest Camco Service Center.

About the fresh food storage options.

Rearranging the Shelves

Shelves in the refrigerator compartment are adjustable.

To remove:

1. Remove all items from the shelf.
2. Tilt the shelf up at the front.
3. Lift the shelf up at the back and bring the shelf out.

To replace:

1. While tilting the shelf up, insert the top hook at the back of the shelf in a slot on the track.
2. Lower the front of the shelf until the bottom of the shelf locks into place.

Spillproof Shelves

Spillproof shelves have special edges to help prevent spills from dripping to lower shelves.

Quick Space Shelf *

This shelf splits in half and slides under itself for storage of tall items on the shelf below. This shelf can be removed and replaced or relocated (just like spillproof shelves).

NOTE: The location of the upper Quick Space Shelf is not adjustable.

Non-Adjustable Dairy Bin*

• To remove: Lift the dairy bin straight up, then pull out.
• To replace: Engage the bin in the molded door supports and push down. The bin will lock in place. See page 33.

Adjustable Bins on the Door

Adjustable bins can easily be carried from refrigerator to work area.

• To remove: Lift bin straight up, then pull out.
• To replace or relocate: Slide in the bin just above the molded door supports, and push down. The bin will lock in place. See page 33.

Drop down tray * (tray open)

• 1. Open right fresh food door
• 2. Depress both buttons on lower sides of bin and bin will drop down.
• 3. Reverse to reinstall.

Non-Dispense Models (Left Hand Door)

Non-Adjustable Bins on the Door (Dispenser Models - Left Hand Door)

• To remove: Lift the bin straight up, then pull out.
• To replace: Engage the bin in the molded supports on the door and push down. It will lock in place.

The ice maker door bins are not interchangeable, note the location upon removal and replace the bin in its proper location.

About the climate zone and temperature controlled drawer

Note: Temperatures indicate the appropriate temperatures for the food and actual temperatures may vary based on normal operation and other factors such as door openings and fresh food set point.

ClimateZone

Keep fruits and vegetables organized in separate compartments for easy access. Excess water that may accumulate in the bottom of the drawers or under the drawers should be wiped dry

Temperature Controlled Drawer*

The Temperature Controlled Drawer is a full-width drawer with adjustable temperature control. This drawer can be used for large miscellaneous items. To change setting, press select button.

How to Remove and Replace the Adjustable Deli/Produce Drawer

To remove:

1. Pull the drawer out to the stop position.
2. Lift the front of the drawer up and out.

To replace:

1. Pull left and right slides until fully extended.
2. Place drawer back in first and rotate drawer front down to seat on slide.
3. Push the drawer in to closed position.

How to Remove and Replace Drawer Divider*

To remove:

1. Pull the drawer out to the stop position.
2. Raise the front side of the divider to unhook it from the rear wall of the drawer.

To replace:

1. Hook the back of the divider over the rear wall of the drawer.
2. Push the divider down.

About the freezer.

Freezer Basket and Drawer

1. Basket.
2. Drawer
3. Ice Bucket *

Non-Adjustable Bin in the Freezer*

• To remove: push in plastic tab on either left or right side
• To replace: slide bin into location until it locks into place.

Basket Removal

To remove, Standard Depth models only:

1. Open freezer door to the stop position.
2. Remove freezer door bin by pushing plastic tab on either left or right side to release bin hinge pin.
3. Remove freezer basket by lifting up the rear of the basket and moving basket rearward until the front of the basket can be rotated upward and out.
4. Lift it out to remove.

To remove, PYE and PWE models only:

1. Open fresh food doors.
2. Open freezer door to the stop position.
3. Remove freezer basket by lifting up the rear of the basket and rotate it upward.
4. Lift it out to remove.

To replace:

Reverse step 1 thru 4 to replace.

About the automatic ice maker.

A newly installed refrigerator may take 12 to 24 hours to begin making ice

Automatic Ice Maker*

The ice maker will produce seven cubes per cycle approximately 100–130 cubes in a 24-hour period, depending on freezer compartment temperature, room temperature, number of door openings and other use conditions.

The ice maker will fill with water when it cools to 15°F (–10°C). A newly installed refrigerator may take 12 to 24 hours to begin making ice cubes. If the refrigerator is operated before the water line connection is made to the unit or if the water supply to an operating refrigerator is turned off, make sure that the ice maker is turned off. Once the water has been connected to the refrigerator, the ice maker may be turned on. See the table below for details.

You may hear a buzzing sound each time the ice maker fills with water.

Throw away the first few batches of ice to allow the water line to clear.

Be sure nothing interferes with the sweep of the feeler arm.

When the bin fills to the level of the feeler arm, the ice maker will stop producing ice. It is normal for several cubes to be joined together.

If ice is not used frequently, old ice cubes will become cloudy, taste stale and shrink.

NOTE: In homes with lower-than-average water pressure, you may hear the ice maker cycle multiple times when making one batch of ice.

To minimize the risk of personal injury, avoid contact with the moving parts of the ejector mechanism, or with the heating element that releases the cubes. Do not place fingers or hands on the automatic ice making mechanism while the refrigerator is plugged in.

How to Turn the Ice Maker On/Off

Ice Bucket and Dispenser*

• Open the ice box door on inside of the left door.

• Pull up and out on on the ice bucket in the left hand door to remove it from the compartment .

• To replace the ice bucket, set it on the guide brackets and push until the ice bucket seats properly.

• If bucket cannot be replaced, rotate the ice bucket fork 1/4 turn clockwise.

Extra Ice Storage*

There is additional ice storage in the freezer compartment drawer.

• Open the freezer drawer.

• The ice bucket is located on the left side of the upper basket.

• Pull the upper basket forward to remove the ice bucket.

Care and cleaning of the refrigerator.

Cleaning the Outside

The stainless steel panels, door handles and trim. The stainless steel doors and door handles (on some models) can be cleaned with a commercially available stainless steel cleaner. Cleaners with oxalic acid such as Bar Keepers Friend Soft Cleanser™ will remove surface rust, tarnish and small blemishes. Use only a liquid cleanser free of grit and rub in the direction of the brush lines with a damp soft sponge. Do not use appliance wax or polish on the stainless steel.

Silver-accented plastic parts.

Wash parts with soap or other mild detergents. Wipe clean with a sponge, damp cloth or paper towel. Do not use scouring pads, powdered cleaners, bleach or cleaners containing bleach because these products can scratch and weaken the paint finish. Should spill tray need cleaning use lime remover

Cleaning the Inside

To help prevent odors, leave an open box of baking soda in the refrigerator and freezer compartments. Unplug the refrigerator before cleaning. If this is not practical, wring excess moisture out of sponge or cloth when cleaning around switches, lights or controls. Use an appliance wax polish on the inside surface between the doors.

Use warm water and baking soda solution - about a tablespoon (15 ml) of baking soda to a quart (1 liter) of water. This both cleans and neutralizes odors. Rinse and wipe dry.

CAUTION Do not clean glass shelves or covers with warm water when they are cold. Glass shelves and covers may break if exposed to sudden temperature changes or impact such as bumping or dropping. Tempered glass is designed to shatter into many small pieces if it breaks. Do not wash any plastic refrigerator parts in the dishwasher.

Behind the Refrigerator

Be careful when moving the refrigerator away from the wall. All types of floor coverings can be damaged, particularly cushioned coverings and those with embossed surfaces.

Raise the leveling legs located at the bottom front of the refrigerator.

Pull the refrigerator straight out and return it to position by pushing it straight in. Moving the refrigerator in a side direction may result in damage to the floor covering or refrigerator.

Lower the leveling legs until they touch the floor.

When pushing the refrigerator back, make sure you don’t roll over the power cord or water supply line.

Preparing for Vacation

For long vacations or absences, remove food and unplug the refrigerator. Clean the interior with a baking soda solution of one tablespoon (15 ml) of baking soda to one quart (1 liter) of water. Leave the doors open.

LCD Models: turn refrigerator off at control (pg 7) .

If the temperature can drop below freezing, have a qualified service technician drain the water supply system to prevent serious property damage due to flooding

• 1) Turn refrigerator off (pg. 7) or unplug the refrigerator.
• 2) Empty ice bucket
• 3) Turn water supply off

If you cut the water supply off, turn off the ice maker (pg. 18).

Upon returning from vacation:

• 1) Replace the water filter.
• 2) Run 2 gallons of water through the cold water dispenser (about 5 minutes) to flush the system.

Preparing to Move

Secure all loose items such as shelves and drawers by taping them securely in place to prevent damage.

When using a hand truck to move the refrigerator, do not rest the front or back of the refrigerator against the hand truck. This could damage the refrigerator.

Handle only from the sides of the refrigerator.

Be sure the refrigerator stays in an upright position during moving.

Replacing the lights.

Refrigerator Lights (LEDs)

There is LED lighting in fresh food compartment and on the bottom of the fresh food doors to light the freezer compartment.*

An authorized technician will need to replace the LED light.

If this assembly needs to be replaced, call GE Service at 1.800.432.2737 in the United States or 1.800.561.3344 in Canada.

Troubleshooting Tips

Normal operating conditions.

Newer refrigerators sound different from older refrigerators. Modern refrigerators have more features and use newer technology

Do you hear what I hear? These sounds are normal.

• The new high efficiency compressor may run faster and longer than your old refrigerator and you may hear a high-pitched hum or pulsating sound while it is operating.
• You may hear a whooshing sound when the doors close. This is due to pressure equalizing within the refrigerator.
• After dispensing ice, a motor will close the ice chute to keep warn room air from entering the ice bucket, maintaining ice at a freezing temperature.

The hum of the motor closing the ice chute is normal, shortly after dispensing ice.

WHIR!

• You may hear the fans spinning at high speeds. This happens when the refrigerator is first plugged in, when the doors are opened frequently or when a large amount of food is added to the refrigerator or freezer compartments. The fans are helping to maintain the correct temperatures.
• The fans change speeds in order to provide optimal cooling and energy savings

CLICKS, POPS, CRACKS and SNAPS

• You may hear cracking or popping sounds when the refrigerator is first plugged in. This happens as the refrigerator cools to the correct temperature.
• Expansion and contraction of cooling coils during and after defrost can cause a cracking or popping sound.
• On models with an ice maker, after an ice making cycle, you may hear the ice cubes dropping into the ice bucket.
• On models with a dispenser, during water dispense, you may hear the water lines move at initial dispense and after dispenser button is released.

WATER SOUNDS

• The flow of refrigerant through the cooling coils may make a gurgling noise like boiling water.
• Water dropping on the defrost heater can cause a sizzling, popping or buzzing sound during the defrost cycle.
• A water dripping noise may occur during the defrost cycle as ice melts from the evaporator and flows into the drain pan.
• Closing the door may cause a gurgling sound due to pressure equalization.

START UP COOLING

It can take up to 24 hours for the refrigerator and freezer temperatures to match the display. During that time refrigerator and freezer door openings should be minimized.

TIPS

• Freezer cools first.
• Refrigerator compartment cools last; it may take several hours after the freezer.
• Turning off ice maker makes both fresh food and freezer food cool faster

Before you call for service…

Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service.

Water filter indicated as installed incorrectly or a leak is present on LCD screen.

Water filter installed backward or is leaking.

• Check for leak. If no leak is present, remove filter/bypass plug, rotate 180° and reinstall.

Water filter indicator light remains lit after replacing filter

Filter timer has not been reset or filter is installed backward.

• Internal Dispense models: Press and hold reset button for 3 seconds
• External Dispense models: Remove filter and rotate 180 degrees and reinstall.

Water filter indicator light is not lit

This is normal. This indicator will turn on to tell you that you need to replace the filter soon.

• See About the Water Filter for more information.

Handle is loose/handle has a gap.

Handle needs adjusting

• See Attach Fresh Food Handle and Attach the Freezer Handle sections for detailed instructions.

Refrigerator beeping

This is door alarm

• Turn off or disable with door closed
• If door open and alarm is sounding, you can only snooze the alarm

Not cooling

The cooling system is off

• See About Controls.

Water has poor taste/odor*

Water dispenser has not been used for a long time

• Dispense water, until all water in system is replenished.

Water in glass is warm*

Normal when refrigerator is first installed

• Wait 24 hours for the refrigerator to completely cool down.

Water dispenser has not been used for a long time

• Dispense water, until all water in system is replenished

Water system has drained

• Allow several hours for replenished supply to chill

Water dispenser does not work*

Water supply line turned off or not connected

• See Installing the Water Line

Water filter clogged or filter/bypass plug not installed

• Replace filter cartridge or remove filter and install bypass plug**

Air may be trapped in the water system

• Press the dispenser arm for at least 5 minutes.

Water in reservoir is frozen because the controls are set too cold

• Set the refrigerator control to a warmer setting and wait 24 hours. If the water does not dispense after 24 hours, call for service

Water spurting from dispenser*

Newly installed filter cartridge

• Run water from the dispenser for 5 minutes (about 2 gallons)

No water or ice cube production*

Supply line or shutoff valve is clogge

• Call a plumber

Water filter is clogged

• Replace filter cartridge or remove filter and install bypass plug**

Filter cartridge not properly installed

• Remove and reinstall filter cartridge, being certain that it locks in place.

Ice maker is turned off

• Check that the ice maker is turned on. See About the Automatic Ice Maker.

Water is leaking from dispenser*

Air may be present in the water line system, causing water to drip after being dispensed

• Dispense water for at least 5 minutes to remove air from system

Photos not found*

Photos not in root directory of USB

• Make sure the photos are in the root directory in your USB

Photos not in JPEG format

• Photos must be in JPEG format

Camera/PC used with USB cord

• Must use a USB drive

AUTO FILL under fill/no fill*

Not all containers work with AUTO FILL

• Try different container

Container not found

Unstable container

Misaligned container

• See pg. 11

AUTO FILL overfills*

Not all containers work with AUTO FILL

• Try different container

PRECISE FILL will not fill container*

Normal, PRECISE FILL requires use of dispenser paddle

• For a specific amount of water, select PRECISE FILL to dispense water

Freezer cooling, fresh food not cooling

Normal, when refrigerator first plugged in or after extended power outage

• Wait 24 hours for temperature in both compartments to reach selected temperatures.

Ice dispenser opens after closing freezer drawer *

Normal

• The ice dispenser door may open after closing freezer door to allow access

SERVICE

Before you call for service, review the detailed troubleshooting tips in the Owner’s manual. If needed, service can be scheduled by visiting us online GEAppliances or calling 800.ge.CARES 800.432.2737

Truth or Myth

The refrigerator water filter may require replacement prior to six months

TRUE

• The water filter indicator will indicate the need to replace the water filter every six months or 170 gallons of water dispensed (select models only). Water quality varies from city to city. If water flow from the dispenser slows, or ice production decreases, the water filter should be replaced, even though the filter indicator may not indicate the need for replacement.

The automatic ice maker in my refrigerator will produce ice when the refrigerator is plugged in to a power receptacle.

MYTH

• The refrigerator must be connected to water, and the ice maker must be turned on. Make sure the ice maker is turned on, only after the water line is connected and water is turned on. The ice maker can be turned on/ off from the controls and ensure the ice maker is on, as indicated on the refrigerator control panel. See About the Automatic Ice Maker.

After the refrigerator has been plugged in and connected to water, I will immediately have unlimited chilled water available from the water dispenser.

MYTH

• The water dispenser tank located inside the refrigerator stores water for dispensing. The water in this tank requires 24 hours to chill after installation. High usage conditions will not allow time for the water to chill.

After water dispenses, a few drops of water are normal.

TRUE

• A few drops of water may fall from the dispenser, after the dispenser paddle has been released. To minimize the drops, remove the glass slowly from the dispenser.

I will never see frost inside the freezer compartment.

MYTH

• Frost inside the freezer typically indicates that the door is not properly sealed, or has been left open. If frost is found, clear the frost using a plastic spatula and towel, then check to ensure that no food packages or containers are preventing the freezer door from closing. Check the refrigerator control panel to ensure the door alarm is on.

When the refrigerator is installed, or after replacing the water filter, I must dispense water for five minutes.

TRUE

• A newly installed refrigerator or water filter contains air in the water lines. Press the dispenser paddle and dispense cold water for at least 5 minutes to remove air from the water line, and flush the filter.

To fill the ice bucket to the maximum capacity, I should dispense 12 and 18 hours after installation.

TRUE

• Dispensing 3-4 cubes 12 hours and 18 hours after installation, allows ice to disperse within the ice bucket, which in turns calls on the ice maker to produce additional ice. Normal ice production = 100 cubes in 24 hours.

I can use the water filter bypass plug to determine if the filter requires replacement.

TRUE

• Decrease in flow from the water dispenser, or decreased ice production, may indicate the need to replace the water filter. Install the water filter bypass plug (provided with the refrigerator on some models*), and check flow from the dispenser. If water flow returns to normal with the bypass plug in place, replace the water filter.

The top of the refrigerator doors will always be aligned.

MYTH

• Several things can affect the fresh food door alignment, including the floor the refrigerator is installed on and loading of doors. If the top of the fresh food doors are not aligned, use a 1/4” allen wrench to adjust the right/left hand door. The adjustment screw is located on the bottom right or left hand side of the door; open the freezer door to access the screw.

Refrigerator door handles can be easily tightened.

TRUE

• If door handles are loose or have a gap, the handle can be adjusted using a 1/8” allen wrench, on set screws located on the ends of the handles.

There may be odor and taste problems with your ice.

TRUE

• After starting the ice maker throw away 24 hours of ice production to avoid odor and taste problems.

I can make fine adjustments to the fresh food doors to align them.

TRUE

• If the fresh food doors are not aligned, use a 1/4” Allen wrench to adjust the right hand door. The adjustment screw is located on the bottom of the right/left hand door. Open the freezer door to access.

Door handles should always be removed for installation.

MYTH

• Check chart on reverse side of this instruction. If the doors must be removed do not remove the handles, or if the refrigerator will fit easily through the passage way opening. Adjust handles that are loose or have a gap, by adjusting 1/8” set screws on either end of handles.

Door removal is always required for installation.

MYTH

• Check chart on reverse side of this instruction. Doors should only be removed when necessary to prevent damage from passage way or access to final location.

Refrigerator doors that won’t close after installation, can be adjusted to close properly.

TRUE

• Door mechanism works best if installed at 90°+. If installed at 180°, remove the door from the mid hinge, and swing the door 180° before reinstalling. See Reinstalling the Refrigerator Doors.

There is an adjustment to rear wheels.

MYTH

• Front leveling legs are adjustable and should be used to balance the refrigerator. Leveling legs are used to make initial fresh food door adjustment.

Check for leaks after all water connections are made.

TRUE

• While purging the air from the water system, check all water line connections for leaks. Check the connection to the household water supply at back of refrigerator, and door water line connect.

My LCD display will always be on when I plug the power cord in at installation.

MYTH

• If the refrigerator has been stored in a cold environment, the LCD may be slow to give a proper display. Give the refrigerator enough time to warm up, and the display should be okay.

Any packaging residue can be cleaned off the refrigerator using any cleaner.

MYTH

• Do not use wax, polish, bleach, or other products containing chlorine on Stainless Steel panels, door handles and trim. Check this instruction under “Cleaning the Outside” for full details.