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36
TROUBLESHOOTING
•
Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If your washing machine does not function properly or does not function at all, check the following
before you call for service:
Diagnosing Problems
Symptoms Reason Solution
Rattling and clanking
noise
Foreign objects such as coins
or safety pins may be in drum or
pump.
•
Stop washing machine, check drum and
drain lter.
•
If noise continues after washing machine
is restarted, call your authorised service
centre.
Thumping sound
Heavy wash loads may produce a
thumping sound. This is usually
normal.
•
If sound continues, washing machine
is probably out of balance. Stop and
redistribute wash load.
Vibrating noise
Have all the transit bolts and tub
support been removed?
•
If not removed during installation, refer
to Installation guide for removing transit
bolts.
Are all the feet resting rmly on
the ground?
•
Wash load may be unevenly distributed
in drum. Stop washing machine and
rearrange wash load.
Water leaks
Inlet hoses or drain hose are
loose at tap or washing machine.
•
Check and tighten hose connections.
House drain pipes are clogged.
•
Unclog drain pipe. Contact plumber if
necessary.
Oversudsing
•
Too much detergent or unsuitable
detergent may cause excessive foaming
which may result in water leaks.
Water does not enter
washing machine or it
enters slowly
Water supply is not adequate in
that location.
•
Check another tap in the house.
Water supply tap is not
completely open.
•
Fully open tap.
Water inlet hose(s) are kinked.
•
Straighten hose.
The lter of the inlet hose(s)
clogged.
•
Check the lter of the inlet hose.
Water in the washing
machine does not drain
or drains slowly
Drain hose is kinked or clogged.
•
Clean and straighten the drain hose.
The drain lter is clogged.
•
Clean the drain lter.
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