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35
Using the Smart Diagnosis™
Function
Use this function if you need an accurate diagnosis
by an LG Electronics service centre when the product
malfunctions or fails. Use this function only to contact
the service representative, not during normal operation.
1
Press the
Power
button to turn on the washing
machine. Do not press any other buttons or turn
the cycle selector knob.
2
When instructed to do so by the call centre, place
the mouthpiece of your phone close to the
Power
button.
Max
10 mm
3
Press and hold the
Temp.
button for 3 seconds,
while holding the phone mouthpiece to the icon or
Power
button.
4
The display is turned off and keep the phone in
place until the tone transmission has nished.
•
For best results, do not move the phone while
the tones are being transmitted.
•
If the call centre agent is not able to get an
accurate recording of the data, you may be
asked to try again.
LG Electronics
service centre
5
Once the tones have stopped, resume your
conversation with the call centre agent, who will
then be able to assist you using the information
transmitted for analysis.
NOTE
•
The Smart Diagnosis™ function depends on the
local call quality.
•
The communication performance will improve and
you can receive better service if you use the home
phone.
•
If the Smart Diagnosis™ data transfer is poor due
to poor call quality, you may not receive the best
Smart Diagnosis™ service.
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