Refrigerator
User manual
Free Standing Appliance
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English2
Contents
Contents
Safety information 4
What you need to know about the safety instructions 4
Important safety symbols and precautions: 5
Important safety precautions 6
Severe warning signs for transportation and site 9
Critical installation warnings 10
Installation cautions 13
Critical usage warnings 13
Usage cautions 18
Cleaning cautions 20
Critical disposal warnings 22
Additional tips for proper usage 23
Instructions about the WEEE 24
Installation 25
Refrigerator at a glance 25
Door removal for entrance 28
Step-by-step installation 35
Operations 42
User interface 42
SmartThings 51
Recommendations for voice recognition 54
Samsung Family Hub 54
Special features 56
Maintenance 61
Handle and care 61
Cleaning 65
Replacement 66
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Safety information
Before using your new Samsung Refrigerator, please read this manual thoroughly to
ensure that you know how to operate the features and functions that your new appliance
offers safely and efciently.
What you need to know about the safety instructions
• Warnings and Important Safety Instructions in this manual do not
cover all possible conditions and situations that may occur.
It is your responsibility to use common sense, caution, and care
when installing, maintaining, and operating your appliance.
• Because these following operating instructions cover various
models, the characteristics of your refrigerator may differ slightly
from those described in this manual and not all warning signs may
be applicable. If you have any questions or concerns, contact your
nearest service center or nd help and information online at www.
samsung.com.
• R-600a or R-134a is used as a refrigerant. Check the compressor
label on the rear of the appliance or the rating label inside the
fridge to see which refrigerant is used for your appliance. When
this product contains ammable gas (Refrigerant R-600a), contact
your local authority in regard to safe disposal of this product.
• In order to avoid the creation of a ammable gas-air mixture
if a leak in the refrigerating circuit occurs, the size of the room
in which the appliance may be sited depends on the amount of
refrigerant used.
• Never start up an appliance showing any signs of damage. If in
doubt, consult your dealer. The room must be 1 m
3
in size for
every 8 g of R-600a refrigerant inside the appliance.
The amount of refrigerant in your particular appliance is shown on
the identication plate inside the appliance.
Safety information
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Safety information
• Refrigerant squirting out of the pipes could ignite or cause an eye
injury. When refrigerant leaks from the pipe, avoid any naked
ames and move anything ammable away from the product and
ventilate the room immediately.
- Failing to do so may result in re or explosion.
• It is hazardous for anyone other than an Authorized Service
Person to service this appliance. In Queensland – the authorized
Service Person MUST hold a Gas Work Authorization or Licence for
hydrocarbon refrigerants, to carry out Servicing or repairs which
involve the removal of covers. (For Australia only)
Important safety symbols and precautions:
Please follow all safety instructions in this manual. This manual uses
the following safety symbols.
WARNING
Hazards or unsafe practices that may result in severe personal injury,
property damage, and/or death.
CAUTION
Hazards or unsafe practices that may result in severe personal injury
and/or property damage.
NOTE
Useful information that helps users understand or benet from the
refrigerator.
These warning signs are here to prevent injury to you and others.
Please follow them carefully.
After reading this section, keep it in a safe place for future reference.
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Safety information
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Safety information
Important safety precautions
Warning; Risk of re / ammable materials
WARNING
• When positioning the appliance, ensure the supply cord is not
trapped or damaged.
• Do not locate multiple portable socket-outlets or portable power
supplies at the rear of the appliance.
• Fill with potable water only.
• Connect to potable water supply only.
• Keep ventilation openings, in the appliance enclosure or in the
built-in structure, clear of obstruction.
• Do not use mechanical devices or any other means to accelerate
the defrosting process, other than those recommended by the
manufacturer.
• Do not damage the refrigerant circuit.
• Do not use electrical appliances inside the food storage
compartments of the appliance, unless they are of the type
recommended by the manufacturer.
• This appliance is not intended for use by persons (including
children) with reduced physical, sensory, or mental capabilities,
or those who lack experience and knowledge, unless they have
been given supervision or instruction concerning the use of the
appliance by a person responsible for their safety.
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Safety information
• This appliance can be used by children aged from 8 years and
above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have been
given supervision or instruction concerning use of the appliance in
a safe way and understand the hazards involved.
Children shall not play with the appliance. Cleaning and user
maintenance shall not be made by children without supervision.
• If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualied persons in
order to avoid a hazard.
• The socket must be easily accessible so that the appliance can be
quickly disconnected from the supply in an emergency.
- It must be outside the area of the rear of the appliance.
• Do not store explosive substances such as aerosol cans with a
ammable propellant in this appliance.
• If the product is equipped with LED lamps, do not disassemble the
Lamp Covers and LED lamps yourself.
- Contact a Samsung service center.
- Use only the LED Lamps provided by the manufacturer or its
service agents.
• New hose-sets supplied with the appliance are to be used and old
hose-sets should not be reused.
• Have the refrigerator’s water supply connected only to a potable
water supply. To operate the ice maker properly, water pressure
of 30 to 120 psi (206 to 827 kPa) is required.
• For the most efcient use of energy, please keep the all inner
ttings such as baskets, drawers, shelves on the position supplied
by manufacturer.
• To get the best energy efciency of this product, please leave all
shelves, drawers and baskets on their original position.
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Safety information
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Safety information
How to minimize the energy consumption
• Install the appliance in a cool, dry room with adequate ventilation.
• Ensure that it is not exposed to direct sunlight and never put it
near a direct source of heat (radiator, for example).
- Not to block any vents or grilles is recommended for energy
efciency.
- Allow warm food to cool down before placing it in the
appliance.
- Put frozen food in the refrigerator to thaw. You can then use
the low temperatures of the frozen products to cool food in the
refrigerator.
- Do not keep the door of the appliance open for too long when
putting food in or taking food out.
- The shorter time for which the door is open, the less ice will
form in the freezer.
- Clean the rear of the refrigerator regularly. Dust increases
energy consumption.
- Do not set temperature colder than necessary.
- Ensure sufcient air exhaust at the refrigerator base and at the
back wall of the refrigerator. Do not cover air vent openings.
- Allow clearance to the right, left, back and top when installing.
This will help reduce power consumption and keep your energy
bills lower.
• We recommend the value of clearance to be :
- Right, left, and back side: more than 50 mm
- Top side: more than 100 mm
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Safety information
This appliance is intended to be used in household and similar
applications such as
- staff kitchen areas in shops, ofces and other working
environments;
- farm houses and by clients in hotels, motels and other
residential type environments;
- bed and breakfast type environments;
- catering and similar non-retail applications.
Severe warning signs for transportation and site
WARNING
• When transporting and installing the appliance, care should be
taken to ensure that no parts of the refrigerating circuit are
damaged.
- Refrigerant leaking from the pipe work could ignite or cause
an eye injury. If a leak is detected, avoid any naked ames
or potential sources of ignition and air the room in which the
appliance is standing for several minutes.
- This appliance contains a small amount of isobutane refrigerant
(R-600a), a natural gas with high environmental compatibility
that is, however, also combustible. When transporting and
installing the appliance, care should be taken to ensure that no
parts of the refrigerating circuit are damaged.
• When transporting and installing the refrigerator, do not touch the
water hose on the back side of the refrigerator.
- This may damage the refrigerator and as a result the water
dispenser can not be used.
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Safety information
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Safety information
Critical installation warnings
WARNING
• Do not install the refrigerator in a damp location or place where it
may come in contact with water.
- Deteriorated insulation on electrical parts may cause an electric
shock or re.
• Do not place this refrigerator in direct sunlight or expose it to the
heat from stoves, room heaters, or other appliances.
• Do not plug several appliances into the same multiple power strip.
The refrigerator should always be plugged into its own individual
electrical outlet which has a voltage rating that matches the
voltage listed on the refrigerator’s rating plate.
- This provides the best performance and also prevents
overloading of house wiring circuits, which could cause a re
hazard from overheated wires.
• If the wall socket is loose, do not insert the power plug.
- There is a risk of electric shock of re.
• Do not use a power cord that has cracks or abrasion damage along
its length or at either end.
• Do not bend the power cord excessively or place heavy objects on
it.
• Do not pull or excessively bend the power cord.
• Do not twist or tie the power cord.
• Do not hook the power cord over a metal object, place a heavy
object on the power cord, insert the power cord between objects,
or push the power cord into the space behind the appliance.
• When moving the refrigerator, be careful not to roll over or
damage the power cord.
- This may result in an electric shock or re.
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Safety information
• Never unplug your refrigerator by pulling on the power cord.
Always grip the plug rmly and pull straight out from the outlet.
- Damage to the cord may cause a short-circuit, re, and/or
electric shock.
• Do not use aerosols near the refrigerator.
- Using aerosols near the refrigerator may cause an explosion or
re.
• Do not install this appliance near a heater or inammable material.
• Do not install this appliance in a location where gas may leak.
- This may result in an electric shock or re.
• This refrigerator must be properly located and installed in
accordance with the instructions in this manual before you use it.
• Connect the power plug in the proper position with the cord
hanging down.
- If you connect the power plug upside down, the wire can get
cut off and cause a re or electric shock.
• Make sure that the power plug is not crushed or damaged by the
back of the refrigerator.
• Keep the packing materials out of reach of children.
- There is a risk of death from suffocation if a child puts the
packing materials on his or her head.
• Do not install this appliance in a humid, oily or dusty location, in a
location exposed to direct sunlight and water (rain drops).
- Deteriorated insulation of electrical parts may cause an electric
shock or re.
• If any dust or water is in the refrigerator, pull out power plug and
contact your Samsung Electronics service center.
- Otherwise there is a risk of re.
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Safety information
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Safety information
• Do not stand on top of the appliance or place objects (such as
laundry, lighted candles, lighted cigarettes, dishes, chemicals,
metal objects, etc.) on the appliance.
- This may result in an electric shock, re, problems with the
product, or injury.
• You need to remove all the protective plastic lm before you
initially plug the product in.
• Children should be supervised to ensure that they do not play with
the snap rings used for door adjustment or the water tube clips.
- There is risk of death by suffocation if a child swallows a snap
ring or water tube clip. Keep the snap rings and water tube clips
out of children’s reach.
• The refrigerator must be safely grounded.
- Always make sure that you have grounded the refrigerator
before attempting to investigate or repair any part of the
appliance. Power leakages can cause severe electric shock.
• Never use gas pipes, telephone lines, or other potential lightning
attractors as an electrical ground.
- You must ground the refrigerator to prevent any power
leakages or electric shocks caused by current leakage from the
refrigerator.
- This may result in an electric shock, re, explosion, or problems
with the product.
• Plug the power plug into the wall socket rmly. Do not use a
damaged power plug, damaged power cord, or loose wall socket.
- This may result in an electric shock or re.
• The fuse on the refrigerator must be changed by a qualied
technician or service company.
- Failing to do so may result in an electric shock or personal
injury.
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Safety information
Installation cautions
CAUTION
• Allow sufcient space around the refrigerator and install it on a
at surface.
- If your refrigerator is not level, cooling efciency and durability
can be declined.
• Allow the appliance to stand for 2-3 hours before loading foods
after installation and turning on.
• We strongly recommend you have a qualied technician or service
company install the refrigerator.
- Failing to do so may result in an electric shock, re, explosion,
problems with the product, or injury.
Critical usage warnings
WARNING
• Do not insert the power plug into a wall socket with wet hands.
- This may result in an electric shock.
• Do not store articles on the top of the appliance.
- When you open or close the door, the articles may fall and
cause personal injury and/or material damage.
• Do not insert hands, feet or metal objects (such as chopsticks, etc.)
into the bottom or the back of the refrigerator.
- This may result in an electric shock or injury.
- Any sharp edges may cause a personal injury.
• Do not touch the inside walls of the freezer or products stored in
the freezer with wet hands.
- This may cause frostbite.
• Do not put a container lled with water on the refrigerator.
- If spilled, there is a risk of re or electric shock.
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Safety information
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Safety information
• Do not keep volatile or ammable objects or substances (benzene,
thinner, propane gas, alcohol, ether, LP gas, and other such
products) in the refrigerator.
- This refrigerator is for storing food only.
- This may result in re or explosion.
• Children should be supervised to ensure that they do not play with
the appliance.
- Keep ngers out of “pinch point” areas. Clearances between the
doors and cabinet are necessarily small. Be careful when you
open the doors if children are in the area.
• Do not put your ngers or children's ngers between the doors.
- Keep ngers out of the left and right door gaps. Be careful
when you open the doors if your ngers are in between the
doors.
• Do not let children hang on the door or door bins. A serious injury
may occur.
• Do not let children go inside the refrigerator. They could become
trapped.
• Do not insert your hands into the bottom area under the appliance.
- Any sharp edges may cause personal injury.
• Do not store pharmaceutical products, scientic materials, or
temperature sensitive products in the refrigerator.
- Products that require strict temperature controls must not be
stored in the refrigerator.
• If you smell pharmaceutical or smoke, pull out power plug
immediately and contact your Samsung Electronics service center.
• If any dust or water is in Refrigerator, pull out power plug and
contact your Samsung Electronics service center.
- Otherwise there is a risk of re.
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Safety information
• Do not let children step on a drawer.
- The drawer may break and cause them to slip.
• Do not leave the doors of the refrigerator open while the
refrigerator is unattended and do not let children enter inside the
refrigerator.
• Do not allow babies or children go inside the drawer.
- It can cause death from suffocation by entrapment or personal
injury.
• Do not overll the refrigerator with food.
- When you open the door, an item may fall out and cause
personal injury or material damage.
• Do not spray volatile material such as insecticide onto the surface
of the appliance.
- As well as being harmful to humans, it may also result in an
electric shock, re, or problems with the product.
• Never put ngers or other objects into the water dispenser hole,
ice chute and ice maker bucket.
- It may cause a personal injury or material damage.
• Do not use or place any substances sensitive to temperature such
as ammable sprays, ammable objects, dry ice, medicine, or
chemicals near or inside of the refrigerator.
• Do not use a hair dryer to dry the inside of the refrigerator. Do
not place a lighted candle in the refrigerator for removing bad
odours.
- This may result in an electric shock or re.
• Fill the water tank, ice tray and water cubes only with potable
water (mineral water or puried water).
- Do not ll the tank with tea, juice or sports drink, this may
damage the refrigerator.
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Safety information
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Safety information
• Do not stand on top of the appliance or place objects (such as
laundry, lighted candles, lighted cigarettes, dishes, chemicals,
metal objects, etc.) on the appliance. This may result in an electric
shock, re, problems with the product, or injury. Do not put a
container lled with water on the appliance.
- If spilled, there is a risk of re or electric shock.
• Never stare directly at the UV LED lamp for long periods of time.
- This may result in eye strain due to the ultraviolet rays.
• Do not put shelf in upside down. Shelf stopper could not work.
- It may cause a personal injury because of glass shelf drop.
• Keep ngers out of “pinch point” areas. Clearances between the
doors and cabinet are necessarily small. Be careful when you open
the doors if children are in the area.
• If a gas leak is detected, avoid any naked ames or potential
sources of ignition, and air the room in which the appliance is
standing for several minutes.
- Do not touch the appliance or power cord.
- Do not use a ventilating fan.
- A spark may result in explosion or re.
• Bottles should be stored tightly together so that they do not fall
out.
• This product is intended only for the storage of food in a domestic
environment.
• Never put ngers or other objects into the water dispenser hole,
ice chute and ice maker bucket.
- It may cause a personal injury or material damage.
• Do not attempt to repair, disassemble, or modify the refrigerator
yourself.
• Do not use any fuse (such as cooper, steel wire, etc.) other than a
standard fuse.
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Safety information
• If your refrigerator needs to be repaired or reinstalled, contact
your nearest service center.
- Failing to do so may result in an electric shock, re, problems
with the product, or injury.
• If the refrigerator emits a burning smell or smoke, unplug the
refrigerator immediately and contact your Samsung Electronics
service center.
- Failing to do so may result in an electric or re hazards.
• Pull the power plug out of the socket before changing the interior
lamps of the refrigerator.
- Otherwise, there is a risk of electric shock.
• If you experience difculty changing a non-LED light, contact a
Samsung service center.
• Plug the power plug into the wall socket rmly.
• Do not use a damaged power plug, damaged power cord or loose
wall socket.
- This may result in an electric shock or re.
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Safety information
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Safety information
Usage cautions
CAUTION
• Do not refreeze thawed food.
- Frozen and thawed food will develop harmful bacteria faster
than fresh.
- The second thaw will break down even more cells, leaching out
moisture and changing the integrity of the product.
• Do not thaw meat at room temperature.
- Safety will depend on whether the raw product was handled
properly.
• Do not place glass bottles or carbonated beverages into the
freezer.
- The container may freeze and break, and this may result in
injury.
• Use only the ice maker provided with the refrigerator.
• If you will be away from home for a long period of time (on
vacation, for example) and won’t be using the water or ice
dispensers, close the water valve.
- Otherwise, water leakage may occur.
• If you won’t be using the refrigerator for a very long period of
time, (3 weeks or more) empty the refrigerator including the ice
bucket, unplug it, close the water valve, wipe excess moisture
from the inside walls, and leave the doors open to prevent odors
and mold.
• To get the best performance from the product:
- Do not place food too close to the vents at the rear of the
refrigerator as this can obstruct free air circulation in the
refrigerator compartment.
- Wrap food up properly or place it in airtight containers before
putting it into the refrigerator.
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Safety information
- Please observe maximum storage times and expiration dates of
frozen goods.
- There is no need to disconnect the refrigerator from the power
supply if you will be away for less than three weeks. However,
if you will be away for more than three weeks, remove all the
food and ice in the ice bucket, unplug the refrigerator, close the
water valve, wipe excess moisture from the inside walls, and
leave the doors open to prevent odors and mold.
• Service Warranty and Modication.
- Any changes or modications performed by a 3rd party on this
nished appliance are not covered under Samsung warranty
service, nor is Samsung responsible for safety issues that result
from 3rd party modications.
• Do not block the air vents inside the refrigerator.
- If the air vents are blocked, especially with a plastic bag, the
refrigerator can be over cooled. If a cooling period lasts too
long, the water lter may break and cause water leakage.
• Use only the ice-maker provided with the refrigerator.
• Wipe excess moisture from the inside and leave the doors open.
- Otherwise, odor and mold may develop.
• If the refrigerator is disconnected from the power supply, you
should wait for at least ve minutes before plugging it back in.
• When the refrigerator got wet by water, pull out the power plug
and contact your Samsung Electronics service center.
• Do not strike or apply excessive force to any glass surface.
- Broken glass may result in a personal injury and/or property
damage.
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Safety information
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Safety information
• Fill the water tank and ice cube trays with potable water only (tap
water, mineral water, or puried water).
- Do not ll the tank with tea or a sports drink. This may damage
the refrigerator.
• Be careful that your ngers are not caught in.
• If the refrigerator is ooded, make sure to contact your nearest
service center.
- There is a risk of electric shock or re.
• Do not keep vegetable oil in your refrigerator’s door bins. The oil
can solidify, making it foul-tasting and difcult to use. In addition,
the open container can leak and the leaked oil can cause the door
bin to crack. After opening an oil container, it is best to keep the
container in a cool and shaded place such as a cupboard or pantry.
- Examples of vegetable oil: olive oil, corn oil, grape-seed oil, etc.
Cleaning cautions
CAUTION
• Do not spray water directly on the inside or outside the
refrigerator.
- There is a risk of re or electric shock.
• Do not use a hair dryer to dry the inside of the refrigerator.
• Do not place a lighted candle in the refrigerator to remove bad
odors.
- This may result in an electric shock or re.
• Do not spray cleaning products directly on the display.
- Printed letters on the display may come off.
• If any foreign substance such as water has entered the appliance,
unplug the power plug and contact your nearest service center.
- Failing to do so may result in an electric shock or re.
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Safety information
• Use a clean, dry cloth to remove any foreign matter or dust from
the power plug blades. Do not use a wet or damp cloth when
cleaning the plug.
- Otherwise, there is a risk of re or electric shock.
• Do not clean the appliance by spraying water directly onto it.
• Do not use benzene, thinner, or Clorox, Chloride for cleaning.
- They may damage the surface of the appliance and may cause a
re.
• Never put ngers or other objects into the dispenser hole.
- It may cause a personal injury or material damage.
• Before cleaning or performing maintenance, unplug the appliance
from the wall socket.
- Failing to do so may result in an electric shock or re.
• Use a clean sponge or soft cloth and a mild detergent in warm
water to clean the refrigerator.
• Do not use abrasive or harsh cleansers such as window sprays,
scouring cleansers, ammable uids, muriatic acid, cleaning
waxes, concentrated detergents, bleaches, or cleansers containing
petroleum products on exterior surfaces (doors and cabinet),
plastic parts, door and interior liners, and gaskets.
- These can scratch or damage the material.
• Do not clean glass shelves or covers with warm water when they
are cold. Glass shelves and covers may break if exposed to sudden
temperature changes or impacts such as bumping or dropping.
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Safety information
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Safety information
Critical disposal warnings
WARNING
• Please dispose of the packaging material from this product in an
environmentally friendly manner.
• Ensure that none of the pipes on the back of the refrigerator are
damaged prior to disposal.
• R-600a or R-134a is used as a refrigerant. Check the compressor
label on the rear of the appliance or the rating label inside the
fridge to see which refrigerant is used for your refrigerator. If this
refrigerator contains ammable gas (Refrigerant R-600a), contact
your local authority in regard to safe disposal of this product.
• When disposing of this refrigerator, remove the door/door seals
and door latch so that small children or animals cannot become
trapped inside. Children should be supervised to ensure that they
do not play with the appliance. If trapped inside, a child may get
hurt or suffocate to death.
- If trapped inside, the child may become injury and suffocate to
death.
• Cyclopentane is used in the insulation. The gases in the insulation
material require a special disposal procedure. Please contact your
local authorities in regard to the environmentally safe disposal of
this product.
• Keep all packaging materials well out of the reach of children, as
packaging materials can be dangerous to children.
- If a child places a bag over his or her head, the child could
suffocate.
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Safety information
Additional tips for proper usage
• In the event of a power failure, call the local ofce of your electric
company and ask how long the failure is going to last.
- Most power failures that are corrected in an hour or two will
not affect your refrigerator temperatures. However, you should
minimize the number of door openings while the power is off.
- Should the power failure last more than 24 hours, remove and
discard all frozen food.
• The refrigerator might not operate consistently (frozen contents
can thaw or temperatures can become too warm in the frozen
food compartment) if sited for an extended period of time in a
location where ambient air temperatures are constantly below the
temperatures for which the appliance is designed.
• In case of particular foods, keeping it under refrigeration can have
a bad effect on preservation due to its properties.
• Your appliance is frost free, which means there is no need
to manually defrost your appliance. This will be carried out
automatically.
• Temperature rise during defrosting complies with ISO
requirements. If you want to prevent an undue rise in the
temperature of frozen food while the appliance defrosts, wrap the
frozen food in several layers of newspaper.
• Do not re-freeze frozen foods that have thawed completely.
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Safety information
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Safety information
Instructions about the WEEE
Correct Disposal of This Product (Waste Electrical & Electronic
Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates
that the product and its electronic accessories (e.g. charger,
headset, USB cable) should not be disposed of with other
household waste at the end of their working life. To prevent
possible harm to the environment or human health from
uncontrolled waste disposal, please separate these items from
other types of waste and recycle them responsibly to promote the
sustainable reuse of material resources.
Household users should contact either the retailer where they
purchased this product, or their local government ofce, for details
of where and how they can take these items for environmentally
safe recycling.
Business users should contact their supplier and check the terms
and conditions of the purchase contract. This product and its
electronic accessories should not be mixed with other commercial
wastes for disposal.
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Installation
Follow these instructions carefully to ensure a proper installation of this refrigerator and
to prevent accidents before using it.
WARNING
• Use the refrigerator only for its intended purpose as described in this manual.
• Any servicing must be performed by a qualied technician.
• Dispose of the product packaging material in compliance with the local regulations.
• To prevent electric shock, unplug the power cord before servicing or replacements.
Refrigerator at a glance
NOTE
The actual image and provided component parts of the refrigerator may differ, depending
on the model and the country.
For more information, see the Layout section.
01
07
09
08
A
B C
02
03
04
05
06
Installation
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Installation
English26
Installation
01 Auto Ice Maker (Ice Master)
02 EZ Fresh Vegetable & Fruit Drawers
03 Fridge Multi-Purpose Guard
04 Easy Slide-Shelf
05 Dry Food and Meat Storage Drawers
06 Freezer door Bins
07 Quick Space Shelf
08 Water lter
09 Wine Rack
A. Fridge
B. Freezer
C. Cool Select+ (FlexZone)
* applicable models only
NOTE
• For best energy efciency, make sure all shelves, drawers, and bins are placed in their
original position.
• When closing the door, make sure the vertical hinged section is in the correct position
to avoid scratching the other door.
• If the vertical hinged section is reversed, put it back into the correct position, and then
close the door.
• Moisture may form at times on the vertical hinged section.
• If you close a door by force, the other door may open.
• When the door opens, the interlock switch automatically disables the auger motor of
the ice maker for safety reasons.
• If the internal or external LED lamp is out of order, contact a local Samsung service
center.
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Installation
Door bins
Your refrigerator ships with door bins of different types and sizes. If the door bins for
your refrigerator were packaged separately, use the gure below to help you position the
bins properly.
The number of door bins provided may differ with the model.
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Installation
Door removal for entrance
If the refrigerator cannot pass through the entrance due to its size, follow these
instructions:
Tools required (not provided)
Phillips screwdriver Flat-heat screwdriver Socket spanner (10 mm)
Pliers Allen spanner (4 mm) Allen spanner (5 mm)
Detach the fridge doors
1. With the door closed, use a Phillips
screwdriver to remove the screws (x3)
from the top cover. Pull up and remove
the top cover with the connectors.
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Installation
2. Disconnect the two connectors on the
left door. The position of the connectors
differs with the model.
CAUTION
• Do not remove both doors
simultaneously. Make sure to remove
one door at a time. Otherwise, any of
the doors may fall and cause physical
injury.
• Make sure the refrigerator powers off
before disconnecting the connectors.
3. Disconnect the water tube from the
coupler on the left door as shown.
4. Gently draw up the clamp in several
steps. To prevent nger injuries, do not
apply a sudden force to the clamp.
5. Pull up the clamp to remove.
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Installation
6. Open the door by 90 degrees. While
holding the door, remove the top hinge.
7. Gently pull up the door vertically to
remove. Do not apply excessive force
to the door. The door may fall, causing
physical injury.
8. Lay the door down on a at surface.
9. Repeat the above steps for the other
door.
Detach the freezer doors
CAUTION
• Be sure to remove the fridge doors before removing the freezer doors.
• Use caution when disconnecting the bottom connectors.
A
1. With the freezer door open, use a
Phillips screwdriver to remove the
screw holding the cover (A) of the
adjustable leg.
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Installation
2. Then, disconnect the connectors.
3. Locate the hinge shaft. While holding
the door with one hand, use a at-head
screwdriver or wrench to press down
the shaft. Make sure to hold the door to
prevent the door from falling.
4. To prevent contact with the middle
hinge, slightly tilt the door to the front,
and then lift it up to remove.
5. Repeat the above steps for the other
door.
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Installation
Reattach the freezer doors
CAUTION
• Before reattaching the doors, make sure all the electrical connectors are properly
connected.
• The freezer door must be reattached before the fridge door.
• Be careful not to damage or step on the wires during this process.
1. Insert the freezer door into the bottom
hinge while pushing the freezer door in
the arrow direction.
CAUTION
• Be careful not to damage or step on the
wires during this process.
2. While pressing down the hinge shaft
of the door, reinsert the door into the
middle hinge.
3. With the door open, connect the bottom
connectors in the arrow directions.
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Installation
4. Attach the levelling foot cover using a
Phillips screwdriver. Use caution not to
damage or step on the connectors.
5. Repeat the above steps for the other
door.
Reattach the fridge doors
1. While holding the door open by more
than 90 degrees, reinsert it into the
middle hinge.
2. Put the top hinge into its position, and
then insert into the top hole of the door.
3. Insert the clamp in the arrow direction.
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Installation
4. Draw back the clamp as shown.
5. Connect the wire connectors.
CAUTION
• Make sure the wire connectors are
connected properly. Otherwise, the
display does not operate.
6. Connect the water tube.
CAUTION
• To prevent water leaks, make sure the
red clips tighten the coupler properly.
• Keep the clips out of children’s reach.
7. Repeat the above steps for the other
door.
8. Attach the top cover with the front side
rst, and then press down on its back
to t into position. Then, tighten the
screws (x3).
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Installation
Step-by-step installation
STEP 1 Select a site
Site requirements:
• Solid, level surface without carpeting or ooring that may obstruct ventilation
• Away from direct sunlight
• Adequate room for opening and closing the door
• Away from a heat source
• Room for maintenance and servicing
• Temperature range: between 10 °C and 43 °C
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Installation
Clearance
See the pictures and table below for space requirements for installation.
B
C
D
A
Depth “A” 871
Width “B” 908
Height “C” 1797
Overall Height “D” 1825
(unit: mm)
01
02 02
04 04
05
03
06
08
0907
10
01 more than 50 mm recommended
02 125°
03 1515 mm
04 303 mm
05 305 mm
06 908 mm
07 748 mm
08 70 mm
09 43 mm
10 1221 mm
NOTE
The measurements in the above table may differ, depending on the measuring method.
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Installation
STEP 2 Flooring
• The surface to install the refrigerator
must support a fully loaded refrigerator.
• To protect the oor, put a large piece
of cardboard on each leg of the
refrigerator.
• Once the refrigerator is in its nal
position, do not move it unless
necessary to protect the oor. If you
have to, use a thick paper or cloth such
as old carpets along the movement
path.
NOTE
If the refrigerator cannot pass through the entrance due to its size, see the Door removal
for entrance section in the Installation chapter.
STEP 3 Adjust the levelling legs
CAUTION
• The refrigerator must be levelled on a at, solid oor. Failing to do so can cause
damage to the refrigerator or physical injury.
• Levelling must be performed with an empty refrigerator. Make sure no food items
remain inside the refrigerator.
• For safety reasons, adjust the front side a little higher than the rear side.
The refrigerator can be levelled using the front legs that have a special screw (leveller) for
levelling purposes. Use a at-head screwdriver for levelling.
• To adjust the height of the left side:
Insert a at-head screwdriver into the
leveller of the left side front leg. Turn
the leveller clockwise to raise, or turn it
counter clockwise to lower.
• To adjust the height of the right side:
Insert a at-head screwdriver into the
leveller of the right side front leg. Turn
the leveller clockwise to raise, or turn it
counter clockwise to lower.
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Installation
STEP 4 Adjust the door height as well as the door gap
Snap ring
The height of a door can be adjusted using the provided snap
rings, which come in 4 different sizes (1 mm, 1.5 mm, 2 mm,
and 2.5 mm).
To adjust the height of a door
1. Check the height difference between
the doors, and then raise and hold the
lower door.
A
2. Insert a suitable-sized snap ring (A)
between the door and the hinge as
shown.
CAUTION
• Insert only one snap ring for this purpose. Two or more snap rings may slip out or
make a rubbing noise.
• Keep the snap rings out of children’s reach, and keep them for future use.
• Do not raise the door too much. The door can contact and damage the top cover.
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Installation
To correct the door gap
Door gaps can be corrected using the
gap bolt on the top right corner of the
refrigerator.
1. With the door closed, use a Phillips
screwdriver to remove 3 screws on the
top cover with the wire connectors.
2. Use a 4 mm Allen spanner (not
provided) to correct the door gap
between two doors.
- To widen the gap, turn the gap bolt
clockwise.
- To narrow the gap, turn the gap bolt
counter clockwise.
3. When complete, reinsert the top cover.
CAUTION
The electrical connectors must be intact during this process. Use caution not to tangle the
connector wires or peel off the coating.
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STEP 5 Connect to a water source
CAUTION
• The new hose-sets supplied with the appliance are to be used and that old hose-sets
should not be reused.
• The water line must be connected by a qualied technician.
• The warranty for your refrigerator does not cover the water line installation. The
water line installation will be performed at your own costs unless the installation fee is
included in the retailer’s price.
• Samsung takes no responsibility for the water line installation. If water leaks occur,
contact the installer of the water line.
To connect the cold water pipe to the water ltering hose
CAUTION
• Make sure the water ltering hose is connected to a cold, potable water source pipe.
Connecting to the hot water pipe may cause the purier to malfunction.
1
A
B
A
A. Close Main Water pipe
B. No gap
1. Shut off the water supply by closing the
main water valve.
2. Locate the cold, potable water pipe (1).
3. Follow the Water Line Installation to
connect to the water pipe.
4. When connection is complete, open the
main water valve and dispense about
3 liters of water. This is to remove
impurities inside the pipe.
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Installation
To connect the water ltering hose to the water line
Remove cap
a
a
A
B
03
a
A. Water Line from unit
B. Water Line from Kit
1. Loosen and remove the compression
nut (a) from the water line of the
refrigerator, and insert it to the water
ltering hose.
2. Tighten up the compression nut (a) to
connect the water ltering hose and the
water line.
3. Open the main water valve and check
for any leaks.
4. If there are no leaks, dispense about a
3 liters of water before actually using
the refrigerator to remove impurities
inside the water ltering system.
To repair the water line
CAUTION
The waterline must be repaired by a qualied professional. If you encounter a water leak,
contact a local Samsung service centre or the installer of the waterline.
STEP 6 Initial settings
By completing the following steps, the refrigerator should be fully functioning.
1. Plug the power cord into the wall socket to turn the refrigerator on.
2. Open the door, and check if the interior light lights up.
3. Set the temperature to the coldest, and wait for about an hour. Then, the freezer will be
slightly chilled, and the motor will run smoothly.
4. Wait until the refrigerator reaches the set temperature. Now the refrigerator is ready
for use.
STEP 7 Final check
When installation is complete, conrm that:
• The refrigerator is plugged into an electrical outlet and grounded properly.
• The refrigerator is installed on a at, level surface with a reasonable clearance from the
wall or the cabinet.
• The refrigerator is level and is sitting rmly on the oor.
• The door opens and closes freely, and the interior light turns on automatically when
you open the door.
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Operations
User interface
NOTE
• For more information about other menus and apps available on the Refrigerator app,
see the Online manual of your refrigerator.
• The content of apps and widgets, or their design is subject to change or support may
be discontinued without notice, depending on the content provider’s policy.
• Children's use of the refrigerator's functions, apps, and services must be supervised by
adults.
• Underage transactions with the services must be supervised by adults.
01
02
01 Home screen
02 Soft buttons
Operations
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Operations
01 Home screen
01
02
01 Apps & Widgets
• Tap a desired app or widget to launch
it.
• Tap and hold an app or widget to enter
Edit mode. A grid appears. In Edit mode,
you can drag and drop an app or widget
to a new position on the grid. When you
move the app or widget to a new grid
location, the location turns blue if it is
available. If it is not available, it turns
red.
• You can add an app or widget that has
been removed from the Apps list.
02 Status bar
• Displays the status of various functions.
(Refer to the following Icon descriptions
table.)
Icon descriptions
Bluetooth ( )
Indicates Bluetooth connection status.
USB ( )
Indicates USB connection status.
NOTE
The refrigerator supports USB memory that is formatted in the
FAT32 or exFAT le systems. NTFS is not supported. Be sure to
convert NTFS to FAT32 or exFAT before use.
Remote Management
( )
Turns on when Remote Management is enabled and running.
Network ( )
Indicates network connection status in 5 levels (Off, 1-4).
Software Update ( )
Indicates the newest version of software has been downloaded
from the server and is ready to update.
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Operations
Notication ( )
Indicates there is a notication message.
Cloud sync ( )
Indicates Family Hub is receiving data from the cloud server.
02 Soft buttons
01 02 03 04 05 06
01 Microphone
- Tap to turn on or turn off the
microphone function.
- The microphone icon turns red when
it is turned off.
02 Task Manager
- Tap to open the Task Manager.
- See the Task Manager section for
details.
03 Home
- Tap to open the Home screen.
04 Return
- Tap to return to the previous screen.
05 Notication
- Tap to display the Quick Panel.
06 Hide/Show
- Tap to hide or show Soft buttons.
- The Hide/Show button only appears
when an app is active.
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Operations
Fridge Manager
To access Fridge Manager, swipe the Home screen to the left, and then tap the Fridge
Manager widget.
• Tap < or > on the bottom of the widget
to move between pages.
• On the rst page, you can check the
current temperatures or modes of each
compartment as well as active special
functions.
• Tap the rst page to open the Fridge
Manager for detailed settings.
• On the second page, you can check the
lter status.
• Tap the second page to open the Fridge
Settings.
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Operations
01
02
04
03
The Fridge Manager is a graphical
representation of your refrigerator.
The top half represents the refrigerator
compartment, the bottom left the freezer
compartment, and the bottom right the
Cool Select+. The temperature or mode
settings for each are displayed over each
section.
Fridge Manager At a Glance
01 Temperature
Set or change the temperatures for the
fridge, freezer, and Cool Select+ with
Power mode (Power Cool or Power
Freeze).
- Power Cool and Power Freeze
speeds up the cooling and freezing
process at maximum fan speed. The
fridge and the freezer keeps running
at full speed for several hours,
and then returns to the previous
temperature.
- To freeze large amounts of food,
activate Power Freeze for at least
20 hours before putting food in the
freezer.
NOTE
Using Power Cool or Power Freeze
increases power consumption. Make sure
you turn it off to return to the previous
temperature if you do not intend to use it.
02 Special Features
Special functions available on this refrigerator are listed with a brief description.
03 Fridge Settings
See the next page for details.
04 External Conditions
Displays the external (ambient) temperature and humidity.
NOTE
The displayed conditions may differ from the actual temperature and humidity.
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Operations
NOTE
Also displayed is the Ice Maker off indicator at the top, center. When the indicator displays
Ice Maker off, the refrigerator's ice maker is turned off.
Ice Maker
Turns the icemaker on and off. Tap and drag the button to turn
on or off. Note that if the ice bucket is full of ice, the refrigerator
does not start making ice when you turn on the icemaker, but
displays the Ice Full indicator on the main screen. If you hold
down the dispenser lever for 5 seconds, the Ice Maker Off status
changes to Making ice.
Dispenser Lock Turn the Dispenser Lock on or off.
Door Alarm
With the Door Alarm enabled, the door being open displays an
alert with a beep. With the Door Alarm disabled, the door being
open displays just an alert.
Temp. Unit Switch the scale unit between Celsius and Fahrenheit.
Water Filter
Provides a water lter replacement tutorial and lets you reset
the water lter replacement indicator. Tap to open.
NOTE
After installing the water lter, tap Water Filter, and then tap
Reset. Tapping Reset re-initializes the function that measures the
time remaining until the water lter needs to be replaced again.
Self Check
Self Check is a self diagnoses function. Tap to open. Tap Start to
run.
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Operations
Settings
Display
• You can set the screen brightness, wallpapers, auto wake-up,
motion detector, theme, screen timeout, and duration of the screen
saver.
Sound
• Set the volume and equalizer and turn on or turn off the touch
sound.
Wi-Fi
• Turn on or turn off a Wi-Fi connection. The current Wi-Fi network is
listed rst in the access point (AP) list.
Bluetooth
• When the Speaker mode is on, you can listen to music and media on
your mobile phone or tablet through Family Hub’s speaker.
- Only one connected mobile phone or tablet is listed.
• When the Speaker mode is off, you can search and connect to
nearby Bluetooth-enabled devices.
- Up to 4 recently paired Bluetooth devices are listed.
- To add a new device when 4 paired devices are listed, rst
unpair a paired device from the device list.
- Available devices are Bluetooth-enabled headsets, headphones,
and speakers.
Voice
• You can check the Voice function language, turn on or turn off
Voice wake-up, select Wake Word, register and manage Voice ID,
and check information about Bixby.
Prole • You can add, edit, or delete a prole.
Security • Enable or disable restrictions on Family Hub features and apps.
Language
• Select a preferred language. Available languages depend on the
sales region.
Date and Time
• Make sure the Automatic date and time function is on with a proper
Wi-Fi network connection. Open the fridge door and locate the
display reset button on the inner side of the door. Press the button
and press again to reset the display. Then, the date and time will be
synced by the time server.
• You can change the time zone through the Time zone menu.
About Device
• Make sure the Software Update function is on with a proper Wi-Fi
network connection.
• When updates are available, the Update button becomes active.
When updates are complete, the refrigerator restarts automatically.
• Legal information displays the Open Source License Agreement. Tap
the list item to open the Open Source Announcement.
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Operations
Easy
Connection
• Easy Connection can be used with Samsung Smartphone apps, and
allows you to connect your device to the same home Wi-Fi network
that your smartphone is connected to.
Clean Screen
Mode
• Turn on so you can clean the screen without activating any apps.
Online Manual
• The online manual will walk you through various menus and apps
that the refrigerator provides directly on the display.
Factory Data
Reset
• Tap Reset to restart the refrigerator in Factory Data Reset mode. All
user data will be removed permanently. Data that will be removed
includes account information, memos, photos, and user settings.
CAUTION
Once factory reset is complete, no user data can be recovered.
Remote
Management
• Use Remote Management to allow a service representative to
remotely diagnose problems and provide solutions.
• Remote Management requires a Wi-Fi connection.
• The Remote Management menu does not appear on models that do
not support Remote Management.
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Operations
Display reset (applicable models only)
If you encounter an abnormal symptom on the display, try resetting the display. This may
solve the symptom.
1. Open the right-side fridge door and
locate the switch cover on the top right
corner of the door.
2. Push up the cover to reveal the power
switch.
3. Turn the switch off and turn it on again.
4. Reinsert the switch cover to the end
until you hear a clicking sound.
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Operations
SmartThings
Installation
Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “SmartThings”.
Download and install the SmartThings app provided by Samsung Electronics to your smart
device.
NOTE
• The SmartThings app is designed for Android 6.0 (Marshmallow) or later, iOS 10.0
or later, iPhone 6 or later, and is optimized for Samsung smartphones (Galaxy S and
Galaxy Note series).
• For improved performance, the SmartThings app is subject to change without notice, or
discontinued support according to the manufacturer’s policy.
• Recommended encryption systems include WPA/TKIP and WPA2/AES. Any newer or
unstandardized Wi-Fi authentication protocols are not supported.
• Wireless networks may be affected by the surrounding wireless communication
environment.
• If your Internet service provider has registered the MAC address of your PC or modem
for identication, your Samsung Smart Refrigerator may fail to connect to the Internet.
If this happens, contact your Internet service provider for technical assistance.
• The rewall settings of your network system may prevent your Samsung Smart
Refrigerator from accessing the Internet. Contact your Internet service provider for
technical assistance. If this symptom continues, contact a local Samsung service center
or retailer.
• To congure the wireless access point (AP) settings, see the user manual of the AP.
• Samsung Smart Refrigerators support both Wi-Fi 2.4 GHz with IEEE 802.11 b/g/n and
Soft-AP protocols (IEEE 802.11 n is recommended).
• Unauthorized Wi-Fi wireless routers may fail to connect to applicable Samsung Smart
Refrigerators.
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Operations
Samsung account
You are required to register your Samsung account to use the app. If you don’t have a
Samsung account, follow the app’s onscreen instructions to create a free Samsung account.
Getting started
Turn on the device you want to connect, open the SmartThings app on your phone, then
follow the instructions below.
If a pop-up appears saying that a new device has been found, tap ADD NOW.
If a pop-up doesn't appear, tap the + button, then select the device you want to connect
from the list of available devices.
If your device isn't in the list of available devices, tap Supported Devices, select the device
type (Refrigerator), and then select the specic device model.
Follow the instructions in the app to set up your device. Once setup is complete, your
refrigerator will appear as a "card" on your Devices screen.
Refrigerator app
Integrated control
You can monitor and control your refrigerator at home and on the go.
• Tap the refrigerator icon on the SmartThings Dashboard or tap the Devices icon at the
bottom of the Dashboard, and then tap the refrigerator "card" to open the Refrigerator
page.
• Check the operation status or notications related to your refrigerator, and change
options or settings if necessary.
NOTE
Some options or settings of the refrigerator may not be available for remote control.
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Operations
Category Item Description
Monitoring
Fridge temperature
Displays the desired temperature setting of the
fridge.
Freezer temperature
Displays the desired temperature setting of the
freezer.
Cool Select+
(FlexZone) settings
Displays the settings of the Cool Select+
(FlexZone).
Self Check
Detects abnormal operations of the
refrigerator.
Energy monitoring
Checks the accumulated power consumption of
the refrigerator for the last 180 days.
Functions
Ice making
You can turn the ice making function on or off,
and check the current settings of the function.
You can also check the status and progress of
ice making.
Power Cool
You can turn Power Cool on or off, and check
the current settings.
Power Freeze
You can turn Power Freeze on or off, and
check the current settings.
Alarms
Abnormally high
temperature
This alarm is triggered when the fridge, the
freezer, or the Cool Select+ (FlexZone) has
abnormally high temperatures.
Door opening
This alarm is triggered if the fridge or freezer
door or the Cool Select+ (FlexZone) door is left
open for a specic time.
Water lter
replacement
This alarm reminds you that the water lter
must be replaced.
Inside Image
You can view the inside of the refrigerator and
can see if you need to replace food items.
Family Hub App Link
You can connect to the App Store and
download the Refrigerator app.
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Operations
Recommendations for voice recognition
For the voice recognition function, there is a built-in microphone at the top of the
refrigerator’s display. To use the voice recognition function:
• Stand no more than 1 meter from the refrigerator and speak loudly and clearly
towards the built-in microphone.
• Speak at a regular pace. Reduce ambient noises, such as noises from a living-room TV.
NOTE
The voice recognition function may not work if you stand more than 1 meter away or if
you speak too softly.
Samsung Family Hub
Installation
Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “Samsung
Family Hub”. Download and install the Samsung Family Hub app provided by Samsung
Electronics to your smart device.
NOTE
• The Samsung Family Hub app is designed for Android 4.4 (KitKat) or higher, or iOS
8.0 or higher, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note
series).
• For improved performance, the Samsung Family Hub app is subject to change without
notice. Support may be discontinued according to the manufacturer's policy.
• Wireless networks may be affected by the surrounding wireless communication
environment.
• If your Internet service provider has registered the MAC address of your PC or modem
for identication, your Samsung Smart Refrigerator may fail to connect to the Internet.
If this happens, contact your Internet service provider for technical assistance.
• The rewall settings of your network system may prevent your Samsung Smart
Refrigerator from accessing the Internet. Contact your Internet service provider for
technical assistance. If this symptom continues, contact a local Samsung service center
or retailer.
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Operations
Samsung account
You are required to register your Samsung account to use the Samsung Family Hub app. If
you don’t have a Samsung account, follow the app’s onscreen instructions to create a free
Samsung account.
NOTE
To connect your smartphone and the refrigerator, register your Samsung account in
Settings Prole.
Item Description
Calendar You can share your schedule with your family.
To Do You can create and edit a to-do list.
Memo You can bring a Memo from your refrigerator to your
smartphone or send a Memo from your smartphone to your
refrigerator.
White Board You can bring a White Board message from your refrigerator
to your smartphone or send a White Board message from your
smartphone to your refrigerator.
Gallery You can send photos from your smartphone to the refrigerator.
View Inside You can check the inner view of the refrigerator, use different
labels to register item-specic storage periods, and keep track of
them to ensure you use items by their use-by dates.
Shopping List You can create and edit shopping lists.
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Operations
Special features
The refrigerator has features convenient for you.
Water dispenser
With the water dispenser, you can dispense water without opening the fridge door.
A
B
The water dispenser offers 3 options:
chilled water, cubed ice, and crushed ice.
If you do not want to dispense ice, simply
press water lever (B).
With the Ice Maker enabled,
1. Press to select an ice type.
2. Put a water glass on the ice lever (A)
and push it. Ice is dispensed from the
dispenser.
3. Then, put the glass on the water lever
(B) and push it. Water is dispensed from
the dispenser.
NOTE
• To get ice and water, push the ice lever (A) rst for ice, then move your glass down and
press the water lever (B) for water.
• If you push both levers at once, only the rst pushed lever operates.
• To prevent spills, wait 1 second before removing the glass after dispensing.
• Make sure the glass is in line with the dispenser to prevent the dispensed water from
spilling out.
• If you do not use the water dispenser for 2-3 days, the dispensed water may have an
abnormal smell or taste. This is not a system failure. Discard the rst 1-2 glasses of
water.
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English 57
Operations
Ice maker
The refrigerator has a built-in ice maker that automatically dispenses ice so that you can
enjoy ltered water with cubed or crushed ice to your preference.
Ice making
To ensure proper ice making and keep the ice bucket available with ice after using the
refrigerator for the rst time, follow these instructions:
1. Let the refrigerator operate for at least 24 hours to ensure optimal performance.
2. Dispense the rst 4 to 6 ice cubes into a glass.
3. Wait another 8 hours and dispense another 4 to 6 ice cubes.
4. Then, wait another 16 hours and dispense the rst glass-full of ice.
NOTE
• If you consume all the ice at once, you must wait 8 hours before dispensing the rst 4
to 6 cubes. This ensures that the ice bucket is lled with ice properly.
• The ice cubes generated rapidly may look white, which is normal.
Diagnosis
If ice does not dispense, rst check the ice
maker.
To check the ice maker
1. Press Test on the side of the ice maker.
You will hear a chime (ding-dong) at the
press of the button.
2. You will hear another chime if the ice
maker operates properly.
CAUTION
• If the ice making chime rings repeatedly, contact the waterline installer or a local
Samsung service center.
• Do not press the button repeatedly after the ice tray is lled with ice or water. Water
may overow or ice may jam.
• Do not put food in the ice bucket. The frozen food may damage the ice maker,
especially when opening or closing the door.
• When the refrigerator recovers power supply after a power failure, the ice bucket may
contain a mix of melted and jammed ice cubes, resulting in a system failure. To prevent
this, make sure to empty the ice bucket before using the refrigerator.
• Do not put ngers or other objects into the dispenser hole or the ice maker. This may
cause physical injury or property damage.
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Operations
English58
Operations
• When reinserting the ice maker tray, make sure that the tray is properly centered at
the entrance. Otherwise, the tray may be stuck.
Ice Maker Off
To disable the icemaker, tap Fridge Manager > Fridge Settings > Ice Maker on the Home
screen, and then select Off. Make sure to empty the ice bucket.
Remaining ice cubes may clump together, making it difcult to remove them.
To remove the ice bucket
1. Hold the bottom of the ice bucket with
one hand and hold the side with the
other hand.
2. Gently lift up and pull out.
3. Remove the remaining ice cubes and
put the ice bucket back into place.
If the ice bucket is not rmly inserted, turn
the ice screw by 90 degrees and try again.
NOTE
• Removal of the ice bucket does not affect the thermal and mechanical performance of
the refrigerator.
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English 59
Operations
Water clouding
Water supplied to the refrigerator ows through a core alkaline lter of any kind. During
this ltering process, the water that has owed through the lter increases in the water
pressure and becomes saturated with oxygen and nitrogen. This causes the water to look
misty or cloudy temporarily when dispensed. This is normal and the water will look clear
after a few seconds.
Wine Rack
The refrigerator ships with a wine rack, which can be positioned in one of 3 positions:
under the shelf, in the partition guide, or on top of the sliding shelf of the Cool Select+
(FlexZone). The position or positions available to you depends on your model.
CAUTION
When you remove or insert the wine rack, make sure that the wine rack is empty.
Under the shelf
Insert the wine rack under the shelf of the
fridge. Make sure to insert it all the way to
the end as shown in the gure.
In the partition guide
Insert the wine rack in the partition guide
of the Cool Select+ (FlexZone).
• Make sure the front of the wine rack
ts in the partition guide on the inner
left-hand side of the Cool Select+
(FlexZone).
• Set the temperature of the Cool Select+
(FlexZone) to White Wine.
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Operations
English60
Operations
On the sliding shelf
Insert the wine rack on top of the sliding
shelf of the Cool Select+ (FlexZone), which
is normally below the partition guide.
• Set the temperature of the Cool Select+
(FlexZone) to White Wine.
CAUTION
• Do not store wine bottles in the freezer. The bottles can freeze and break, causing
physical injury.
• Do not store wine bottles in two rows. The bottles may fall, causing physical injury.
• Do not store wine bottles taller than 13 in (330 mm) in height. The bottles may break
when you close the door, causing physical injury.
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English 61
Maintenance
Handle and care
Ice bucket
If you do not dispense ice for an extended period, ice may form clumps inside the bucket.
If this happens, remove and empty the ice bucket.
1. To remove the ice bucket, gently lift it
up and pull out slowly while holding the
bottom of the bucket with one hand and
the side with the other hand.
2. Lift up and pull the bucket out. Empty
the bucket.
3. When done, put the bucket back into
position. If the bucket does not t in,
turn the helix screw by 90 degrees and
try again.
CAUTION
• Do not apply excessive force to the bucket cover. The cover may break.
• Do not forcefully close the door. Water may spill over the ice maker.
• To prevent injury, make sure to clean up any ice or water that has fallen on the oor.
• To prevent accidents or injury, do not let children play with the water dispenser or the
ice maker.
• Do not put your hand or an object into the ice chute. This may cause physical injury or
product damage.
• Use only the provided ice bucket. Third-party ice buckets may cause a system failure.
• Use only potable water that is connected to the water supply line.
NOTE
• The required water pressure for ice making is between 20 psi and 125 psi.
• Any sound from the ice maker is normal, which outputs during the ice making process.
• While the door is open, neither the ice maker nor the water dispenser operates.
Maintenance
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Maintenance
English62
Maintenance
Tempered glass shelves (fridge)
• To remove a shelf, fully open the
corresponding door. Hold the front of
the shelf, and then gently lift up and
slide out.
• To reinsert, lower the rear side of the
shelf and insert into the shelf hooks.
Then, lower the front side to slide in to
the end.
CAUTION
• The tempered glass shelves are heavy.
Use caution when removing them.
• The shelf must be inserted correctly. Do
not insert upside down.
• Glass containers may scratch the
surface of glass shelves.
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English 63
Maintenance
Door bins
The top door bin section has a marked line to ensure easy removal and proper reinsertion.
Lift up the door bin, and then pull out
straight.
CAUTION
Do not allow children to play with the bins. Sharp-edged corners may cause injury.
Vegetable & fruit drawers
Gently lift up the front of the drawer and
slide out.
It is recommended to remove the door
bins before removing the drawer. This is to
prevent damage to the door bins.
Vegetable shelf
1. Slide out the left-sided vegetable
drawer.
NOTE
The actual image and provided component
parts of the refrigerator may differ,
depending on the model and the country.
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Maintenance
English64
Maintenance
2. Slide in the right-sided foldable shelf.
3. While supporting the vegetable shelf
with one hand, slide out with the other
hand.
NOTE
Using the space that is revealed after
removing the foldable shelf, take out the
vegetable shelf.
To reinsert, follow the steps above in the
reverse order.
Ice bucket
To remove the ice bucket, see the Maintenance section on page 61.
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English 65
Maintenance
Cleaning
Interior and exterior
WARNING
• Do not use benzene, thinner, or home/car detergent such as Clorox™ for cleaning
purposes. They may damage the surface of the refrigerator and cause a re.
• Do not spray water onto the refrigerator. This may cause electric shock.
• Do not put ngers or other objects into the dispenser hole.
CAUTION
• Do not spray water directly on the LCD display or speaker. This may cause re, electric
shock, or damage.
• Do not scratch the LCD display or speaker. This may cause permanent damage.
Regularly use a dry cloth to remove all foreign substances such as dust or water from the
power plug terminals and contact points.
1. Unplug the power cord.
2. Use a moistened, soft, lint-free cloth or paper towel to clean the refrigerator’s interior
and exterior.
3. When done, use a dry cloth or paper towel to dry well.
4. Plug in the power cord.
Inner-view camera
NOTE
Use a cotton swab or microber cloth to
clean the camera on the left-side door of
the fridge.
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Maintenance
English66
Maintenance
Replacement
Water lter
WARNING
• Do not use third-party water lters. Use only Samsung-provided or -approved lters.
• Unapproved lters may leak and damage the refrigerator, causing electric shock.
Samsung holds no responsibility for any damage that may occur from use of third-
party water lters.
The lter indicator ( ) turns red as a reminder that lets you know it is time to replace the
water lter. Before replacing the lter, make sure the water supply line is shut off.
1. Turn the knob of the lter cartridge
counter clockwise by 90 degrees (1/4
turn). The lter cartridge unlocks.
2. Pull out to remove the cartridge.
- If the water lter is contaminated
severely, the cartridge may not be
easily removable. In that case, pull
out by force.
- To prevent water leaks from the
opening, keep the cartridge in line
while removing it.
NOTE
To prevent overow, empty and dry the
water lter tray.
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English 67
Maintenance
3. Insert a new lter cartridge. Use only
Samsung-provided or -approved lters.
4. Turn the cartridge knob clockwise to
lock into place.
5. On the Home screen, tap Fridge
Manager > Fridge Settings > Water
Filter, and then select Reset.
The lter indicator turns blue.
6. When replacing is complete, open the
water valve and run water through the
dispenser for about 7 minutes. This is
to remove impurities and air from the
water line.
NOTE
• A newly installed lter may cause the water dispenser to spurt water briey. This is
because of air entering the waterline.
• This replacement process cause the refrigerator to drip water onto the oor. Simply
wipe up with dry cloths.
Reverse osmosis water ltration system
The water pressure of the water supply system to a reverse osmosis water ltration
system must be between 35 psi and 120 psi (241 kPa and 827 kPa).
The water pressure of the reverse osmosis water ltration system to the refrigerator’s
cold water line must be at least 40 psi (276 kPa). If the water pressure is below the
specied:
• Check if the sediment lter in the reverse osmosis system is blocked. Replace the lter
if necessary.
• Rell the water tank in the reverse osmosis system with water.
• If your refrigerator has a water lter, it may further reduce the water pressure when
used in conjunction with a reverse osmosis system. Remove the water lter.
For more information or servicing, contact a licensed plumbing professional.
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Maintenance
English68
Maintenance
Ordering a new lter
To purchase a new water lter, contact a local Samsung service center.
LED Lamps
To replace the lamps of the refrigerator, contact a local Samsung service centre.
WARNING
The lamps are not user-serviceable. Do not attempt to replace a lamp yourself. This can
cause electric shock.
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English 69
Troubleshooting
If you encounter an abnormal situation with the refrigerator, rst check the table below
and try the suggestions.
General
Temperature
Symptom Possible causes Solution
Fridge/freezer does
not operate.
Fridge/freezer
temperature is warm.
• Power cord is not plugged
in properly.
• Properly plug in the power
cord.
• Temperature control is not
set correctly.
• Set the temperature lower.
• Refrigerator is located near
a heat source or direct
sunlight.
• Keep the refrigerator away
from direct sunlight or a
heat source.
• Not enough clearance
between refrigerator and
nearby walls or cabinets.
• We recommend that the gap
between the refrigerator
and nearby walls (or
cabinets) is more than
50 mm.
• The refrigerator is
overloaded. Food is
blocking the refrigerator
vents.
• Do not overload the
refrigerator. Do not allow
food to block ventilation.
Fridge/freezer is
over-cooling.
• Temperature control is not
set correctly.
• Set the temperature higher.
Interior wall is hot.
• Refrigerator has heat-proof
piping in the interior wall.
• To prevent condensation
from forming, the
refrigerator has heat-proof
piping in the front corners.
If the ambient temperature
rises, this equipment may
not work effectively. This is
not a system failure.
Troubleshooting
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Troubleshooting
English70
Troubleshooting
Odors
Symptom Possible causes Solution
Refrigerator has
odors.
• Spoiled food.
• Clean the refrigerator and
remove any spoiled food.
• Food with strong odors.
• Make sure strong smelling
food is wrapped airtight.
Frost
Symptom Possible causes Solution
Frost around the
vents.
• Food is blocking the vents.
• Make sure no food blocks
the refrigerator vents.
Frost on interior
walls.
• Door is not closed properly.
• Make sure food does not
block the door. Clean the
door gasket.
Fruits or vegetables
are frozen.
• Fruits or vegetables are
stored in the Cool Select+
and the temperature was
set too low.
• Set the temperature of
the Cool Select+ to a
temperature appropriate for
fruits or vegetables.
Condensation
Symptom Possible causes Solution
Condensation forms
on the interior walls.
• If door is left open, moisture
enters the refrigerator.
• Remove the moisture and
do not leave a door open
for extended periods of
time.
• Food with high moisture
content.
• Make sure food is wrapped
airtight.
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English 71
Troubleshooting
Water/ice (dispenser models only)
Symptom Possible causes Solution
Water ow is weaker
than normal.
• Water pressure is too low.
• Make sure the water
pressure is between 20 to
120 psi.
Ice maker makes a
buzzing sound.
• The ice maker function is
activated, but the water
supply to the refrigerator
has not been connected.
• Turn off the ice maker.
Ice maker does not
make ice.
• Ice maker has just been
installed.
• You must wait 12 hours for
the refrigerator to make ice.
• Freezer temperature is too
low.
• Set the freezer temperature
below -18 °C or -20 °C in
warm, ambient air.
• Dispenser Lock is activated. • Deactivate Dispenser Lock.
• Ice maker is off. • Turn on the ice maker.
Ice does not dispense.
• Ice may jam if the ice
dispenser is not used for a
long time (approx. 3 weeks).
• If you won't be using the
refrigerator for a long time,
empty the ice bucket and
turn off the ice maker.
• Ice bucket is not properly
inserted.
• Make sure the ice bucket is
properly inserted.
• Water line is not connected
properly or water supply is
not on.
• Check if the water line is
installed correctly. Check if
the water line stop cock is
closed.
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Troubleshooting
English72
Troubleshooting
Symptom Possible causes Solution
Water does not
dispense.
• Water line is not connected
properly or water supply is
not on.
• Check the water installation
conditions.
• Dispenser Lock is activated. • Deactivate Dispenser Lock.
• A third-party water lter
was installed.
• Use only Samsung-provided
or approved lters.
• Unapproved lters may
leak and damage the
refrigerator.
• Water lter indicator turns
on or blinks.
• Replace the water lter.
After replacing, reset the
lter in Fridge Manager
> Fridge Settings > Water
Filter.
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English 73
Troubleshooting
SmartThings
Symptom Action
Could not nd
“SmartThings” in the
app market.
• The SmartThings app is designed for Android 6.0
(Marshmallow) or later, iOS 10.0 or later, iPhone 6 or later,
and is optimized for Samsung smartphones (Galaxy S and
Galaxy Note series).
The SmartThings app
fails to operate.
• The SmartThings app is available for applicable models only.
• The old Samsung Smart Refrigerator app cannot connect with
Samsung Smart Home models.
The SmartThings app
is installed but is
not connected to my
refrigerator.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If you have not connected your refrigerator to the
SmartThings App after the app was installed, you must make
the connection using the device registration function of the
app.
Could not log into the
app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
An error message
appears when I
try to register my
refrigerator.
• Easy Connection may fail due to the distance from your
access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.
The SmartThings
app is successfully
connected to my
refrigerator but does
not run.
• Exit and restart the SmartThings app or disconnect and
reconnect the router.
• Unplug the power cord of the refrigerator, and then plug it in
again after 1 minute.
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Troubleshooting
English74
Troubleshooting
Samsung Family Hub
Symptom Action
Could not nd
“Samsung Family
Hub” in the app
market.
• The Samsung Family Hub app is available for smartphones
that run Android 4.4 (KitKat) or higher, or iOS 8.0 or higher.
Could not log into the
app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
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English 75
Troubleshooting
LCD
Symptom Action
Cannot connect to my
TV.
• This refrigerator can connect only with Samsung Smart TV.
Launched in 2015-17: J/K/MU6400 series or above.
Launched in 2018: NU7400 series or above.
Launched in 2018: Q60R series or above.
Please check the model name of your TV rst.
• Network connections may suffer temporary interruptions.
Turn your TV off, and then try again.
The inner view
picture looks bulged
out or incomplete.
• The edges of the inner view may look bulged out. The
bulging is caused by the convex lens of the camera.
• The inner view may be incomplete due to the blind spots
on the left and right corners or screened depending on the
layout of food items. Make sure to place food items in the
front center.
The displayed
measurement on the
Fridge Manager is not
correct.
• The displayed conditions may differ from the actual
temperature and humidity.
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Troubleshooting
English76
Troubleshooting
Do you hear abnormal sounds from the refrigerator?
Before calling for service, review the checkpoints below. Any service calls related to
normal sounds will be charged to the user.
These sounds are normal.
• When starting or ending an operation, the refrigerator may make sounds similar to a
car engine igniting. As the operation stabilizes, the sounds will decrease.
Clicking!
or Chirping!
Buzzing!
• While the fan is operating, these sounds may occur. When the refrigerator reaches the
set temperature, no fan sound will occur.
SSSRRR!
Whir!
• During a defrost cycle, water may drip on the defrost heater, causing sizzling sounds.
HiSS!
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English 77
Troubleshooting
• As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes,
causing bubbling sounds.
Bubbling!
• As the refrigerator temperature increases or decreases, plastic parts contract and
expand, creating knocking noises. These noises occur during the defrosting cycle or
when electronic parts are working.
Cracking!
• For ice maker models: When the water valve opens to ll the ice maker, buzzing
sounds may occur.
• Due to pressure equalizing when opening and closing the refrigerator door, whooshing
sounds may occur.
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Memo
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Memo
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Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the
SAMSUNG customer care center.
Country Contact Center Web Site
AUSTRALIA
1300 362 603 (Other)
1300 425 299 (HHP)
www.samsung.com/au/support
NEW ZEALAND
0800 726 786 (All Product)
0800 6 726 786 (Support for Smart
Mobile Devices)
www.samsung.com/nz/support
DA68-03460S-00
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