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Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460273) - 2019 - CRC - 5/8/18
CUSTOMER INFORMATION 363
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . . . 363
Customer Assistance Offices . . . . 365
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . . . 365
Online Owner Center . . . . . . . . . . . . . 366
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . 366
Roadside Service . . . . . . . . . . . . . . . . . 367
Scheduling Service
Appointments . . . . . . . . . . . . . . . . . . . 369
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . . . 369
Collision Damage Repair . . . . . . . . . 370
Publication Ordering
Information . . . . . . . . . . . . . . . . . . . . . 372
Radio Frequency Statement . . . . . 373
Reporting Safety Defects
Reporting Safety Defects to the
United States Government . . . . . 373
Reporting Safety Defects to the
Canadian Government . . . . . . . . . 373
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 374
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 374
Event Data Recorders . . . . . . . . . . . . 375
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375
Infotainment System . . . . . . . . . . . . . 376
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, ser vice or parts manager,
contact the owner of your dealership
or the general manager.
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