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User Manual - Page 13

For JGP3030DLWW. Also, The document are for others GE - General Electric models: JGP3030 JGP3036, JGP3530, JGP5030, JGP5036, JGP5530, JGP5536, PGP7030, PGP7036, PGP9030 PGP9036

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49-80801-1 
TROUBLESHOOTING TIPS
Troubleshooting Tips ... %HIRUH\RXFDOOIRUVHUYLFH
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem Possible Causes What To Do
Burners have
yellow or yellow-
tipped flames
The combustion quality of
burner flames needs to be
determined visually.
Determine the quality of flames visually. Normal burner flames should
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signs of an orange tint when well heated or signs of flickering orange
due to particles in the gas or air.
Control knobs will
not turn
.QRELVQ¶WSXVKHGGRZQ To turn from the OFF position, push the knob down and then turn.
Burners do not
light
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completely inserted in the
electrical outlet.
Make sure electrical plug is plugged into a live, properly grounded
outlet.
Gas supply not connected or
turned on.
See the Installation Instructions that came with your cooktop.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the circuit breaker.
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correctly.
See the Cleaning the Cooktop section.
The electrodes under the
burners are soiled.
See the Cleaning the Cooktop section.
Cooktop is locked. 8QORFNWKHFRRNWRS6HHWKH8VLQJWKH&RRNWRSVHFWLRQ
The igniter hole (on some
models) is plugged.
See the Cleaning the Cooktop section.
Ticking sound of
igniter persists
after burner lights
Control knob is still in the
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Turn the knob out of the LITE position to the desired setting.
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Top burners do not
burn evenly
Improper burner assembly. Make sure the burner caps are seated correctly. See the Care and
Cleaning of the range section.
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the burner may be clogged.
Remove the burners for cleaning. See the Care and Cleaning of the
range section.
(A) Soft blue flames—
Normal for natural gas
(B) Yellow tips on
outer cones—
Normal for propane gas
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