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Read this owner’s manual thoroughly before operating the appliance and keep it handy
for reference at all times.
OWNER'S MANUAL
BOTTOM FREEZER
REFRIGERATOR
Copyright © 2019-2020 LG Electronics Inc. All Rights Reserved
MFL71400027
Rev.01_032420
LRBCC1204*
ENGLISH FRANÇAIS ESPAÑOL

TABLE OF CONTENTS
2
3 SAFETY INSTRUCTIONS
3 IMPORTANT SAFETY INSTRUCTIONS
7 PRODUCT OVERVIEW
7 Interior
9 INSTALLATION
9 Installation Overview
9 Unpacking the Refrigerator
10 Choosing the Proper Location
10 Installing the Rear Spacers
11 Dimensions and Clearances
12 Reversing Doors
12 Connecting the Water Line
15 Leveling
15 Turning on the Power
16 OPERATION
16 Before Use
17 Control Panel
18 Sabbath Mode
19 Freezer Icemaker
20 Fresh Converter
20 Fresh Vegetable Drawer
20 Storing Food
22 SMART FUNCTIONS
22 LG ThinQ Application
23 MAINTENANCE
23 Cleaning
27 TROUBLESHOOTING
27 FAQs: Frequently Asked Questions
28 Before Calling for Service
35 LIMITED WARRANTY
35 FOR USA
38 FOR CANADA

3
SAFETY INSTRUCTIONS
ENGLISH
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always
read and follow all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others.
All safety messages will follow the safety alert symbol and either the word WARNING or
CAUTION. These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of
injury, and tell you what may happen if the instructions are not followed.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons
when using this product, follow basic precautions, including the following:
INSTALLATION
• To reduce the risk of injury to persons, adhere to all industry recommended safety procedures including
the use of long-sleeved gloves and safety glasses.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged cord or plug.
• Only connect this product to a dedicated grounded electrical outlet rated for use with this product
(115 V, 60 Hz, AC only). It is the user’s responsibility to replace a standard 2-prong wall outlet with a
standard 3-prong wall outlet.
• Do not use an outlet that can be turned off with a switch. Do not use an extension cord.
• The appliance must be positioned for easy access to a power source.
• When moving the refrigerator, be careful not to roll over or damage the power cord.
• Contact an authorized service center when installing or relocating the refrigerator.

4
SAFETY INSTRUCTIONS
• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.
• Do not install the refrigerator in a damp or dusty place where insulation on electrical parts may
deteriorate.
• Do not place the refrigerator in direct sunlight or expose it to the heat from heating appliances such as
stoves or heaters.
• Do not bend or pinch the power cord excessively or place heavy objects on it.
OPERATION
• This product is not to be used for special purposes such as the storage of medicine or test materials or
for use on ships, etc.
• DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in the
refrigerator. They could damage the refrigerator and seriously injure themselves.
• Do not allow children to climb into the refrigerator. They could be trapped and suffocated.
• Children should be supervised to ensure that they do not play with the refrigerator.
• Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily
small. Be careful closing doors when children are nearby.
• Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. Doing
so may cause frostbite.
• Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health hazard.
• Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.
• Do not use a cord that shows cracks or abrasion damage along its length or at either the plug or
connector end. Immediately have all power cords that have become frayed or otherwise damaged
repaired or replaced by qualified service personnel.
• Do not operate the refrigerator or touch the power cord with wet hands.
• Do not modify or extend the power cord.
• Do not use an uncertified power outlet. Do not plug appliance into a damaged wall outlet.
• Do not put hands, feet or other objects into the air vents or bottom of the refrigerator. Doing so could
result in personal injury or electric shock.
• In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact an
authorized service center before resuming use. Do not touch the refrigerator or power cord of the
refrigerator.
• Disconnect the power cord immediately and contact an authorized service center if there is a strange
noise, odor, or smoke coming from the appliance.
• Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.
• Do not place or use an electrical appliance inside the refrigerator, unless it is of a type recommended by
the manufacturer.
• Do not put animals inside the appliance.
• Do not place heavy or fragile objects, liquid filled containers, combustible substances, or flammable
objects (such as candles and lamps) on the appliance.
• If connected to a circuit protected by fuses, use time delay fuse.
• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.

5
SAFETY INSTRUCTIONS
ENGLISH
• Do not use mechanical devices or other means to accelerate the defrosting process, other than those
recommended by the manufacturer.
• Do not damage the refrigerant circuit.
• Do not use electrical appliances inside the food storage compartments of the appliance, unless they are
of the type recommended by the manufacturer.
• The refrigerant and insulation blowing gas used in the appliance require special disposal procedures.
When disposing, please consult with service agent or a similarly qualified person.
MAINTENANCE
• Do not use a hair dryer to dry the inside of the refrigerator.
• Do not light a candle to remove odors in the refrigerator.
• In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ensure the area is
adequately ventilated and contact an authorized service center.
• Keep flammable materials and vapors, such as gasoline, away from the refrigerator.
• This appliance can be used by children aged from 8 years and above and persons with reduced
physical, sensory or mental capabilities or lack of experience and knowledge if they have been given
supervision or instruction concerning use of the appliance in a safe way and understand the hazards
involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made
by children without supervision.
• Unplug the power plug before cleaning or repairing the refrigerator.
• The refrigerator compartment lights are interior LED lighting, and service should be performed by a
qualified technician.
• Unplug the power plug immediately in the event of a blackout or thunderstorm.
• Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.
• Do not store glass containers or soda in the freezer compartment. Contents may expand when frozen,
break the container and cause injury.
• Do not store, disassemble or repair the appliance yourself or allow unqualified personnel to do so.
• Do not use or place flammable substances (chemicals, medicine, cosmetics, etc) near the refrigerator
or store them inside the refrigerator. Do not place the refrigerator in the vicinity of flammable gas.
DISPOSAL
• Junked or abandoned refrigerators are dangerous, even if they are sitting for only a few days. When
disposing of the refrigerator, remove the packing materials from the door or take off the doors but leave
the shelves in place so that children may not easily climb inside.
• If disposing of a refrigerator, make sure the refrigerant is removed for proper disposal by a qualified
servicer. If you release the refrigerant, you may be fined or imprisoned in accordance with the relevant
environmental law.
• When discarding the appliance, remove the door gasket. Leave the shelves and bins in place, and keep
children away from the appliance.
GROUNDING INSTRUCTIONS
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or service personnel if you are in doubt whether the appliance is properly
grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.
• Have a certified electrician check the wall outlet and wiring for proper grounding.

6
SAFETY INSTRUCTIONS
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight out
from the outlet. Failure to do so may damage the power cord, resulting in a risk of fire and electric shock.
CAUTION
To reduce the risk of minor or moderate injury to persons, malfunction, or damage to
the product or property when using this product, follow basic precautions, including
the following:
INSTALLATION
• Do not install the refrigerator where there may be a danger of the unit falling.
• The refrigerator must be properly installed in accordance with the Installation Instructions.
OPERATION
• Do not use aerosols near the refrigerator.
• This appliance is intended to be used only in domestic and similar applications.
• Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they are
cracked or broken.
• Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or
personal injury if items are removed with excessive force.
• Do not overfill the appliance with food. Doing so may cause personal injury or property damage.
MAINTENANCE
• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.
• Remove foreign objects (such as dust and water) off the prongs of the power plug and contact areas.
Do not use a wet or damp cloth when cleaning the plug.
• Do not spray water directly on the inside or outside of the refrigerator.
• Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed
to sudden temperature changes.
This appliance contains a small amount of isobutane refrigerant (R600a), which is combustible.
When transporting and installing the appliance, care should be taken to ensure that no parts of
the refrigerating circuit are damaged. Refrigerant squirting out of the pipes could ignite or cause
an eye injury. If a leak is detected, avoid any naked flames or potential sources of ignition and
air the room in which the appliance is standing for several minutes.
In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating circuit
occurs, the size of the room in which the appliance may be sited depends on the amount of
refrigerant used. The room must be 10.8 square feet (1 square meter) in size for every 8g of
R600a refrigerant inside the appliance. The amount of refrigerant in your particular appliance is
shown on the identification plate inside the appliance. Never start up an appliance showing any
signs of damage. If in doubt, consult your dealer.
SAVE THESE INSTRUCTIONS

ENGLISH
7
PRODUCT OVERVIEW
PRODUCT OVERVIEW
The images in this guide may be different from the actual components and accessories, which are subject
to change by the manufacturer without prior notice for product improvement purposes.
NOTE
• The appearance or components of the appliance may differ from model to model.
Interior
a
Control Panel
Sets the refrigerator and freezer temperatures.
b
LED Interior Lighting
Lights up the inside of the refrigerator.
c
Adjustable Refrigerator Shelf
The refrigerator shelves are adjustable to meet individual storage needs.
• The shelf height can be adjusted by inserting the shelf in another groove.
• Store foods with higher moisture content at the front of the shelf.
• The number of shelves will differ from model to model.
d
Fresh Vegetable Drawer
Helps vegetables and fruit to stay crisp and controls humidity.
e
Fresh Converter
Stores food items at a different temperature than the regular refrigerator area. Slide the lever to set
the temperature for storing vegetables, meat, or fish.
• The drawer can be removed for additional storage space.

8
PRODUCT OVERVIEW
f
Freezer Icemaker
Produces and stores ice automatically in freezer compartment.
g
Ice Storage Bin
Stores ice for freezer icemaker.
CAUTION
• Take care when handling the ice bin. A full ice bin is heavy, and dropping it could cause personal
injury or product damage.
h
Movable Egg Tray
Conveniently stores eggs or other small items.
• Do not use the egg tray in the freezer. To keep eggs fresh longer, do not store them on the top
shelf of the refrigerator or in the vegetable drawer.
i
Refrigerator Door Bin
Stores chilled food, drinks, or condiments.
j
Freezer Drawer
Use for long-term storage of frozen items.
PRODUCT SPECIFICATIONS
The appearance and specifications listed in this manual may vary due to constant product improvements.
Electrical requirements: 115 V, 60 Hz
Model LRBCC1204*
Description Bottom Freezer Refrigerator
Net weight 154 lb (70 kg)

ENGLISH
9
INSTALLATION
INSTALLATION
Installation Overview
Please read the following installation instructions first after purchasing this product or transporting it to
another location.
Unpacking the Refrigerator
Choosing the Proper
Location
Leveling and Door
Alignment
Unpacking the Refrigerator
WARNING
• Use two or more people to move and install
the refrigerator. Failure to do so can result in
back injury or other injury.
• The refrigerator is heavy. Protect the floor
when moving the refrigerator for cleaning or
service. Always pull the refrigerator straight
out when moving it. Do not wiggle or walk the
refrigerator when trying to move it, as floor
damage could occur.
• Keep flammable materials and vapors, such
as gasoline, away from the refrigerator.
Failure to do so can result in fire, explosion,
or death.
NOTE
• Remove tape and any temporary labels from
your refrigerator before using. Do not remove
any warning labels, the model and serial number
label, or the Tech Sheet that is located under the
front of the refrigerator.
• To remove any remaining tape or glue, rub
the area briskly with your thumb. Tape or glue
residue can also be easily removed by rubbing
a small amount of liquid dish soap over the
adhesive with your fingers. Wipe with warm
water and dry.
• Do not use sharp instruments, rubbing alcohol,
flammable fluids, or abrasive cleaners to remove
tape or glue. These products can damage the
surface of your refrigerator.
• Reinstall or adjust shelves as needed.
Refrigerator shelves are installed in the shipping
position. Reinstall shelves according to your
individual storage needs.

10
INSTALLATION
Choosing the Proper Location
Electricity
Use an individual, grounded outlet:115 Volts, 60 Hz,
AC, 15 Amps minimum.
WARNING
• Do not overload house wiring and cause a
fire hazard by plugging in multiple appliances
in the same outlet with the refrigerator.
• To reduce the risk of electric shock, do not
install the refrigerator in a wet or damp area.
Flooring
To avoid noise and vibration, the unit must be
installed and leveled on a solidly constructed floor.
If required, adjust the leveling legs to compensate
for the unevenness of the floor.
NOTE
• Installing on carpeting, soft tile surfaces, a
platform or weakly supported structure is not
recommended.
Ambient Temperature
Install this appliance in an area where the
temperature is between 55 °F (13 °C) and 110 °F
(43 °C).
If the temperature around the appliance is too low
or high, cooling ability may be adversely affected.
Installing the Rear Spacers
This feature is only available on some models.
• There are 2 rear spacers included with the
accessory kit inside the appliance. Install the
spacers on the upper corners at the back of the
appliance.
NOTE
• The spacers help improve the energy efficiency of
the appliance by providing clearance between the
back of the appliance and the wall. This allows for
improved air circulation.

ENGLISH
11
INSTALLATION
Dimensions and Clearances
• Check the dimensions of the appliance and the installation path to ensure there is sufficient room to
move the refrigerator through doors or narrow openings.
• The installation location chosen for the refrigerator should allow space behind the unit for connections
and airflow and space in front to open the doors.
• Too small of a distance from adjacent items may result in lowered freezing capability and increased
electricity consumption charges. Allow at least 24 3/16 inches (615 mm) in front of the refrigerator to
open the doors, and at least 2 inches (50 mm) between the back of the refrigerator and the wall.
B
D
C
F
G
E
A
- List LRBCC1204*
A Depth
26 5/8”
(677 mm)
B Width
23 1/2’’
(595 mm)
C Height to Top of Case
73 1/4’’
(1860 mm)
D Height to Top of Hinge
73 1/4’’
(1862 mm)
E Back Clearance
2’’
(50 mm)
F Depth without Door
24”
(610 mm)
G Depth (Total with Door Open 90°)
48 3/16”
(1225 mm)
K Front Clearance
29 1/8”
(740 mm)

12
INSTALLATION
Reversing Doors
This feature is only available on some models.
Your appliance is designed with reversible doors
which can be assembled to open from either the
left or right hand side to suit your kitchen design.
NOTE
• Door reversal must be done by an authorized
installer or service person. If it is not, the doors
will not be covered by the warranty.
Connecting the Water Line
Before Beginning
This water line installation is not covered by the
refrigerator warranty. Follow these instructions
carefully to minimize the risk of expensive water
damage.
If necessary, call a qualified plumber to correct
water hammer before installing the water supply
line to the refrigerator. Water banging in the pipes,
or water hammer in residential plumbing can
cause damage to refrigerator parts and lead to
water leakage or flooding.
• Turn the icemaker OFF if the refrigerator will be
used before the water line is connected.
• Do not install the icemaker tubing in areas
where the ambient temperatures fall below
freezing.
WARNING
• Connect to potable water supply only.
CAUTION
• To prevent burns and product damage, only
connect the refrigerator water line to a cold
water supply.
• Wear eye protection during installation to
prevent injury.
Water Pressure
You will need a cold water supply.
Water Pressure
models with
water filter
20–120 psi
(138 - 827 kPa)
where reverse
osmosis
water filtration
system is
connected to
a cold water
supply
40–60 psi minimum to reverse
osmosis system (2.8 – 4.2 kgf/
cm2,or less than 2–3 seconds to
fill a cup of 7 oz capacity)
If the water pressure from the reverse osmosis
system is less than 20 psi or 138 kPa or 1.4 kgf/
cm
2
(takes more than 4 seconds to fill a cup of 7
oz or 198 cc capacity):
• Check to see if the sediment filter in the reverse
osmosis system is blocked. Replace the filter if
necessary.
• Allow the storage tank on the reverse osmosis
system to refill after heavy usage.
• If the water pressure remains low, call a
licensed, qualified plumber.
• All installations must be in accordance with local
plumbing code requirements.
Supplies Needed
• Copper or PEX Tubing, ¼ in. outer diameter, to
connect the refrigerator to the water supply. Be
sure both ends of the tubing are cut square. To
determine how much tubing you need, measure
the distance from the water valve on the back of
the refrigerator to the water supply pipe. Then,
add 8 feet (2.4 m). Be sure there is sufficient
extra tubing (about 8 feet [2.4 m] coiled into 3
turns of about 10 in. [25 cm] diameter) to allow
the refrigerator to move out from the wall after
installation.
• Power drill.
• ½ in. or adjustable wrench.
• Flat-blade and Phillips-head screwdrivers.

ENGLISH
13
INSTALLATION
• Two ¼ in. outer diameter compression nuts
and 2 ferrules (sleeves) to connect the copper
tubing to the shutoff valve and the refrigerator
water valve.
• If your existing copper water line has a flared
fitting at the end, purchase an adapter (available
at plumbing supply stores) to connect the water
line to the refrigerator OR cut off the flared fitting
with a tube cutter and then use a compression
fitting.
• Shutoff valve to connect to the cold water line.
The shutoff valve should have a water inlet with
a minimum inside diameter of 5/32 in. at the
point of connection to the COLD WATER LINE.
Saddle-type shutoff valves are included in many
water supply kits. Before purchasing, make sure
a saddle-type valve complies with your local
plumbing codes.
NOTE
• A self-piercing saddle type water valve should
not be used.
Water Line Installation Instructions
WARNING
Electric Shock Hazard:
• When using any electrical device (such as
a power drill) during installation, be sure the
device is battery-powered, double-insulated
or grounded in a manner that will prevent the
hazard of electric shock.
Install the shutoff valve on the nearest frequently
used drinking water line.
1
Shut off the main water supply.
Turn on the nearest faucet to relieve the
pressure on the line.
2
Choose the valve location.
Choose a location for the valve that is easily
accessible. It is best to connect into the side
of a vertical water pipe. When it is necessary
to connect into a horizontal water pipe, make
the connection to the top or side, rather than at
the bottom, to avoid drawing off any sediment
from the water pipe.
3
Drill the hole for the valve.
Drill a ¼ in. hole in the water pipe using a
sharp bit. Remove any burrs resulting from
drilling the hole in the pipe. Be careful not to
allow water to drain into the drill. Failure to
drill a ¼ in. hole may result in reduced ice
production or smaller cubes.
NOTE
• The hookup line cannot be white, plastic tubing.
Licensed plumbers must use only copper tubing
(NDA tubing #49595 or #49599) or Cross Link
Polyethylene (PEX) tubing.

14
INSTALLATION
4
Fasten the shutoff valve.
Fasten the shutoff valve to the cold water pipe
with the pipe clamp.
Pipe Clamp
Saddle-Type
Shutoff Valve
Vertical Cold
Water Pipe
NOTE
• Commonwealth of Massachusetts Plumbing
Codes 248CMR shall be adhered to. Saddle
valves are illegal and their use is not permitted
in Massachusetts. Consult with your licensed
plumber.
5
Tighten the pipe clamp.
Tighten the clamp screws until the sealing washer
begins to swell.
Pipe Clamp
Clamp Screw
Inlet End
Washer
NOTE
• Do not over tighten clamp or you may crush the
tubing.
6
Route the tubing.
Route the tubing between the cold water line
and the refrigerator.
Route the tubing through a hole drilled in
the wall or floor (behind the refrigerator or
adjacent base cabinet) as close to the wall as
possible.
NOTE
• Be sure there is sufficient extra tubing (about
8 ft. coiled into three turns of about 10 in.
diameter) to allow the refrigerator to move out
from the wall after installation.
7
Connect the tubing to the valve.
Place the compression nut and ferrule (sleeve)
for copper tubing onto the end of the tubing
and connect it to the shutoff valve.
Make sure the tubing is fully inserted into the
valve. Tighten the compression nut securely.
Saddle-Type
Shutoff Valve
Ferrule (sleeve)
Outlet Valve
Packing Nut
Compression Nut
8
Flush out the tubing.
Turn the main water supply on and flush out
the tubing until the water is clear. Shut the
water off at the water valve after about one
quart of water has been flushed through the
tubing.
9
Connect the tubing to the refrigerator.
NOTE
• Before making the connection to the refrigerator,
be sure that the refrigerator power cord is not
plugged into the wall outlet.
• Remove the flexible plastic cap from the water
valve.
• Place the compression nut and ferrule (sleeve)
onto the end of the tubing as shown.

ENGLISH
15
INSTALLATION
• Insert the end of the copper tubing into the
connection as far as possible. While holding the
tubing, tighten the fitting.
Tubing Clamp
¼ in. Compression
Nut
Ferrule
(sleeve)
Refrigerator
Connection
¼ in. Tubing
10
Turn the water on at the shutoff valve.
Tighten any connections that leak.
CAUTION
• Check for leaks at all water line connections.
Leveling
The refrigerator has two front leveling legs. Adjust
the legs to alter the tilt from front-to back or side-to
side. If the refrigerator seems unsteady, or the
doors do not close easily, adjust the refrigerator’s
tilt using the instructions below:
1
Turn the leveling leg to the left to raise that
side of the refrigerator or to the right to lower
it. It may take several turns of the leveling leg
to adjust the tilt of the refrigerator.
2
Open both doors and check to make sure that
they close easily. If the doors do not close
easily, tilt the refrigerator slightly more to the
rear by turning both leveling legs to the left. It
may take several more turns, and be sure to
turn both leveling legs the same amount.
Turning on the Power
• After installing, plug the refrigerator’s power cord
into a 3-prong grounded outlet and push the
refrigerator into the final position.
CAUTION
• Connect to a rated power outlet.
• Have a certified electrician check the wall
outlet and wiring for proper grounding.
• Do not damage or cut off the ground terminal
of the power plug.
Position the Refrigerator
• Arrange the refrigerator so that it does not
vibrate against adjoining surfaces or against the
wall. Be sure to maintain at least a 2” clearance
behind the refrigerator for proper ventilation.

16
OPERATION
OPERATION
Before Use
Clean the refrigerator.
Clean the refrigerator thoroughly and wipe off all dust that accumulated during
shipping.
CAUTION
• Do not scratch the refrigerator with a sharp object or use a detergent
that contains alcohol, a flammable liquid or an abrasive when removing
any tape or adhesive from the refrigerator. Remove adhesive residue by
wiping it off with your thumb or dish detergent.
• Do not peel off the model or serial number label or the technical
information on the rear surface of the refrigerator.
Open refrigerator doors to ventilate the interior.
The inside of the refrigerator may smell like plastic at first. Remove any
adhesive tape from inside the refrigerator and open the refrigerator doors for
ventilation.
Wait for the refrigerator to cool.
Allow the refrigerator to run for at least two to three hours before putting food
in it. Check the flow of cold air in the freezer compartment to ensure proper
cooling.
CAUTION
• Putting food in the refrigerator before it has cooled could cause the food
to spoil, or a bad odor to remain inside the refrigerator.
The refrigerator makes a loud noise after initial operation.
This is normal. The volume will decrease as the temperature decreases.

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17
OPERATION
Control Panel
Depending on the model, some of the following functions may not be available.
The control panel may differ from model to model.
Control Panel Features
a
Freezer Temperature
Indicates the set temperature of the freezer compartment in Fahrenheit (°F).
The default freezer temperature is 0°F. Press the Freezer button repeatedly to select a new set
temperature from -7 °F to 5 °F.
b
Ice Plus
This function increases both ice making and freezing capabilities.
• Press and hold the Ice Plus button to illuminate the icon and activate the function for 24 hours.
The function automatically shuts off after 24 hours.
• Stop the function manually by pressing and holding the button once more.
c
Refrigerator Temperature
Indicates the set temperature of the refrigerator compartment in Fahrenheit (°F).
The default refrigerator temperature is 37 °F. Press the Refrigerator button repeatedly to select a
new set temperature from 33 °F to 43 °F.
NOTE
• The displayed temperature is the target temperature, and not the actual temperature of the
refrigerator. The actual temperature depends on the food inside the refrigerator.
d
Express Cool
Use this function to quickly cool a large amount of fresh food.
• To activate, press and hold the Express Cool button until the LED lights up on the control panel.
• The function operates for about 24 hours, then turns off automatically.
• Stop the function manually by pressing and holding the button again.

18
OPERATION
e
Vacation
Set the refrigerator to this power saving mode to reduce energy consumption when you are away
from home for a few days.
• Press the Vacation button to turn the function off or on. The LED stays lit when the function is on.
• When this function is on, the other buttons on the control panel are locked. When you return home,
remember to turn this function off to unlock the other buttons and return the refrigerator to its
previous temperature settings.
Sabbath Mode
Using the Sabbath Mode
Sabbath mode is used on the Jewish Sabbath and holidays.
• To turn Sabbath mode on, touch the display to activate it, then press and hold the Express Cool and
Vacation buttons for 3 seconds until Ice Plus, Express Cool, Vacation indicators are ON.
• To turn Sabbath mode off manually, press and hold the Express Cool and Vacation buttons for 3
seconds.
NOTE
• Sabbath mode automatically turns off after 96 hours.
• Once turned on, Sabbath mode is maintained even after a power outage.
• Selecting Sabbath mode automatically turns off the Alarm functions.
• The dispenser or InstaView is disabled in Sabbath Mode. This information is only available on models
with the dispenser or InstaView.

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19
OPERATION
Freezer Icemaker
Auto shutoff
(feeler arm)
Power Switch
NOTE
• The automatic freezer icemaker produces 12
cubes at a time, 50-110 pieces within a 24 hour
period if conditions are favorable. This amount
may vary according to the environment (ambient
temperature around the appliance, frequency of
the door being opened, amount of food stored in
the appliance, etc.).
• If the ice bin is completely filled with ice, ice
production will stop.
• Sound of ice dropping into the ice bin is normal.
• The icemaker begins producing ice
approximately 48 hours after the appliance is
initially installed.
• Discard the first ice cubes produced after initial
install.
• Ice cubes which are stored in the ice bin for a
long time may clump together and be difficult
to separate. If this happens, empty the ice bin
completely and clean it before reinstalling it.
WARNING
Personal Injury Hazard
• DO NOT place fingers or hands on the
automatic ice making mechanism while the
refrigerator is plugged in.
CAUTION
• Never store beverage cans or other items in
the ice bin for the purpose of rapid cooling.
Doing so may damage the icemaker or the
containers may burst.
Turning the Automatic Icemaker On
or Off
To turn off the automatic icemaker, set the
icemaker switch to OFF (O). To turn on the
automatic icemaker, set the switch to ON (I).
Normal Sounds You May Hear
• Keeping the power turned on to the icemaker
before the water line is connected can damage
the icemaker.
• The icemaker water valve will buzz as the
icemaker fills with water. If the power switch is
in the ON (I) position, it will buzz even if it has
not yet been hooked up to water. To stop the
buzzing, move the power switch to OFF (O).
• You will hear the sound of cubes dropping into
the bin and water running in the pipes as the
icemaker refills.
NOTE
• Do not keep the power turned on to the
icemaker if the water line is not connected.
Doing so can damage the icemaker.
Preparing for Vacation
Set the icemaker power switch to OFF (O) and
shut off the water supply to the appliance.
If the ambient temperature will drop below
freezing, have a qualified technician drain the
water supply system to prevent serious property
damage due to flooding caused by ruptured water
lines or connections.
NOTE
• The ice bin should be emptied any time the
power switch is turned to the OFF (O) position.

20
OPERATION
Fresh Converter
Control the temperature in the Fresh Converter
drawer by sliding the lever a at the front of the
compartment. Choose between Vegetables (cold),
Fish (colder) and Meat (coldest).
To avoid damaging vegetables, do not store them
at the Fish or Meat settings.
b
For storing vegetables.
c
For storing fish.
d
For storing meat.
Fresh Vegetable Drawer
This feature is only available on some models.
This drawer helps to keep fruit and vegetables
fresh. You can control the amount of humidity by
sliding the lever at the front of the drawer.
b
For storing vegetables.
c
For storing fruit.
Storing Food
CAUTION
• Do not overfill or pack items too tightly into
door bins. Doing so may cause damage
to the bin or personal injury if items are
removed with excessive force.
• Do not store glass containers in the freezer.
Contents may expand when frozen, break
the container and cause injury.
NOTE
• If you are leaving home for a short period, like a
short vacation, the refrigerator should be left on.
Refrigerated foods that are able to be frozen will
stay preserved longer if stored in the freezer.
• If you are leaving the refrigerator turned off for
an extended period, remove all food and unplug
the power cord. Clean the interior, and leave the
doors open to prevent fungi from growing in the
refrigerator.
• Do not store food with high moisture content
towards the top of the refrigerator. The moisture
could come in direct contact with the cold air
and freeze.
• Wash food before storing it in the refrigerator.
Vegetables should be washed, and food
packaging should be wiped down to prevent
adjacent foods from being contaminated.
• If the refrigerator is kept in a hot and humid
place, frequent opening of the door or storing a
lot of vegetables in the refrigerator may cause
condensation to form. Wipe off the condensation
with a clean cloth or a paper towel.
• If the refrigerator doors are opened or closed too
often, warm air may penetrate the refrigerator
and raise its temperature. This can increase the
running costs of the unit.

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21
OPERATION
Food Storage Tips
Wrap or store food in the refrigerator in airtight
and moisture-proof material unless otherwise
noted. This prevents food odor and taste transfer
throughout the refrigerator. For dated products,
check date code to ensure freshness.
Food How to Store
Butter or
Margarine
Keep opened butter in covered
dish or closed compartment. When
storing an extra supply, wrap in
freezer packaging and freeze.
Cheese
Store in original wrapping until
used. Once opened, rewrap tightly
in plastic wrap or aluminum foil.
Milk
Wipe milk cartons. For coldest
milk, place containers on an
interior shelf.
Eggs
Store in original carton on interior
shelf, not on door shelf.
Fruit
Do not wash or hull fruit until it
is ready to be used. Sort and
keep fruit in original container in
a crisper, or store in completely
closed paper bag on refrigerator
shelf.
Leafy
Vegetables
Remove store wrapping, trim or
tear off bruised and discolored
areas, wash in cold water, and
drain. Place in plastic bag or
plastic container and store in
crisper.
Vegetables
with skins
(carrots,
peppers)
Place in plastic bags or plastic
container and store in crisper.
Fish
Freeze fresh fish and shellfish
if they are not being eaten the
same day purchased. Eating fresh
fish and shellfish the same day
purchased is recommended.
Leftovers
Cover leftovers with plastic wrap
or aluminum foil, or store in plastic
containers with tight lids.
Storing Frozen Food
Check a freezer guide or a reliable cookbook
for further information about preparing food for
freezing or food storage times.
Freezing
Your freezer will not quick-freeze a large quantity of
food. Do not put more unfrozen food into the freezer
than will freeze within 24 hours (no more than 2 to
3 pounds of food per cubic foot of freezer space).
Leave enough space in the freezer for air to circulate
around packages. Be careful to leave enough room
at the front so the door can close tightly.
Storage times will vary according to the quality and
type of food, the type of packaging or wrap used
(how airtight and moisture-proof) and the storage
temperature. Ice crystals inside a sealed package
are normal. This simply means that moisture in the
food and air inside the package have condensed,
creating ice crystals.
NOTE
• Allow hot foods to cool at room temperature
for 30 minutes, and then package and freeze.
Cooling hot foods before freezing saves energy.
Packaging
Successful freezing depends on correct
packaging. When you close and seal the package,
it must not allow air or moisture in or out. If it
does, you could have food odor and taste transfer
throughout the refrigerator and could also dry out
frozen food.
Packaging Recommendations
• Rigid plastic containers with tight-fitting lids
• Straight-sided canning/freezing jars
• Heavy-duty aluminum foil
• Plastic-coated paper
• Non-permeable plastic wraps
• Specified freezer-grade self-sealing plastic bags
Follow package or container instructions for proper
freezing methods.
Do Not Use
• Bread wrappers
• Non-polyethylene plastic containers
• Containers without tight lids
• Wax paper or wax-coated freezer wrap
• Thin, semi-permeable wrap

22
SMART FUNCTIONS
SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with the
or logo.
The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Feature
Smart Diagnosis™
− This function provides useful information
for diagnosing and solving issues with the
appliance based on the pattern of use.
NOTE
• This information is current at the time of
publication. The application is subject to change
for product improvement purposes without
notice to users.
Installing the LG ThinQ Application
Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a smart
phone. Follow instructions to download and install
the application.
Smart Diagnosis™ Feature
This feature is only available on models with the
or logo.
Use this feature to help you diagnose and solve
problems with your appliance.
CAUTION
• For reasons not attributable to LGE’s
negligence, the service may not operate due to
external factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow the
instructions for audible diagnosis
1
Open the refrigerator door.
2
Press the Vacation button.
NOTE
• If the door has been open for longer than 60
seconds, close the door and repeat steps 2 and
3.
3
Hold the mouthpiece of your phone in front
of the speaker that is located to the left of the
control panel.
4
Press and hold the Freezer button for 3
seconds while holding your phone in front of
the speaker.
5
Keep the phone in place until the tone
transmission has finished. The display will
count down the time. Once the countdown
is over and the tones have stopped, the
diagnosis will be displayed in the application.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.

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23
MAINTENANCE
MAINTENANCE
Cleaning
WARNING
• Use non-flammable cleaner. Failure to do so
can result in fire, explosion, or death.
CAUTION
• Do not use an abrasive cloth or sponge
when cleaning the interior and exterior of the
refrigerator.
• Do not place your hand on the bottom
surface of the refrigerator when opening and
closing the doors.
General Cleaning Tips
• Both the refrigerator and freezer sections defrost
automatically; however, clean both sections
once a month to prevent odors.
• Wipe up spills immediately.
• Unplug the refrigerator or disconnect power
before cleaning.
• Remove all removable parts, such as shelves.
• Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use abrasive or
harsh cleaners.
• Hand wash, rinse and dry all surfaces
thoroughly.
• When cleaning the inside or outside of the
appliance, do not wipe it with a rough brush,
toothpaste, or flammable materials. Do not
use cleaning agents containing flammable
substances.
− Doing so may cause discoloration or damage
to the appliance.
− Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl alcohol,
etc.), thinners, bleach, benzene, flammable
liquids, abrasives, etc.
Exterior
For products with black stainless steel exterior,
spray glass cleaner on a clean, microfiber cloth
and rub in direction of grain. Do not spray glass
cleaner directly at the display panel. Do not use
harsh or abrasive cleaners.
Inside Walls
• Allow freezer to warm up so the cloth will not
stick.
To help remove odors, wash the inside of the
refrigerator with a mixture of baking soda and
warm water. Mix 2 tablespoons of baking soda to 1
quart of water (26 g soda to 1 liter water.) Be sure
the baking soda is completely dissolved so it does
not scratch the surfaces of the refrigerator.
Door Liners and Gaskets
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use cleaning
waxes, concentrated detergents, bleaches,
or cleaners containing petroleum on plastic
refrigerator parts.
Plastic Parts (covers and panels)
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use glass
cleaners, abrasive cleaners, or flammable fluids.
These can scratch or damage the material.

24
MAINTENANCE
Door Bins
Removing the Door Bins
Hold both edges of the bin and remove it by lifting
it upward.
Assembling the Door Bins
1
Hold both edges of the door bin, gently push
one side to assemble, and then in the same
manner assemble the other side.
2
After assembling, tap the door bin gently to fix
it horizontally.
Refrigerator Shelves
Removing the Shelves
Lift the rear edge of the shelf and then pull it out.
1
2
Assembling the Shelves
Assemble the shelf in the reverse order of the
removal process.
Vegetable Drawer
Removing the Vegetable Drawer
1
Remove the contents of the drawer. Hold the
handle of the vegetable drawer and pull it out
completely until it stops.
2
Lift the vegetable drawer up and remove it by
pulling it out.
CAUTION
• To avoid injuries, empty the drawer before
removing it.

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25
MAINTENANCE
Assembling the Vegetable Drawer
Assemble the vegetable drawer in the reverse
order of the removal process.
Vegetable Drawer Cover
Removing the Cover
1
To remove the vegetable drawer cover, lift the
front with one hand and support underneath
the cover with the other hand. Tilt the cover 45
degrees and pull it forward to remove it.
2
After removing the vegetable drawer cover,
pull the front section of the crisper cover down.
3
Pull the crisper cover out to remove it.
Assembling the Cover
1
Slide the tabs at the back of the crisper cover
into the slots at the back of the drawer cover.
2
Push the front of the crisper cover up to snap
the front tabs into place.
3
Hold the vegetable drawer cover at a
45-degree angle and insert it into the
refrigerator. Supporting the cover with one
hand, bring the cover to a horizontal position
and lower it onto the guides. Push the cover
back into place.
Freezer Drawer
Removing the Freezer Drawer
1
Remove the contents of the drawer. Hold the
handle of the freezer drawer and pull it out
completely until it stops.
2
Lift the freezer drawer up and remove it by
pulling it out.
Assembling the Freezer Drawer
Assemble the freezer drawer in the reverse order
of the removal process.

26
MAINTENANCE
Condenser Coils
Use a vacuum cleaner with a brush or crevice
attachment to clean the condenser cover and
vents. Do not remove the panel covering the
condenser coil area.

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27
TROUBLESHOOTING
TROUBLESHOOTING
FAQs: Frequently Asked Questions
Q: What are the best temperature settings for my freezer and refrigerator?
A: The default setting for the freezer is 0° Fahrenheit (-18° Celsius). The default setting for the
refrigerator is 37° Fahrenheit (3° Celsius). Adjust these settings as necessary to keep food at
desired temperatures. Milk should be cold when stored on the inner shelf of the refrigerator. Ice
cream should be firm and ice cubes should not melt in the freezer. To switch the display from
Fahrenheit to Celsius, press and hold the Freezer and Refrigerator buttons until you hear a beep
and the settings in the display change.
Q: How do I set the freezer and refrigerator temperatures?
A: Repeatedly press the Freezer or Refrigerator button on the control panel until the desired
temperature appears. The numbers will cycle from highest to lowest and then return to the highest
again with continuous pressing.

28
TROUBLESHOOTING
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Cooling
Symptoms Possible Cause & Solution
Refrigerator
and Freezer
section are not
cooling.
The refrigerator control is set to OFF (some models).
• Turn the control ON. Refer to the Setting the Controls section for proper temperature
settings.
Refrigerator is in the defrost cycle.
• During the defrost cycle, the temperature of each compartment may rise slightly. Wait
30 minutes and confirm the proper temperature has been restored once the defrost
cycle has completed.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature.
Refrigerator was recently relocated.
• If the refrigerator was stored for a long period of time or moved on its side, it is
necessary for the refrigerator to stand upright for 24 hours before connecting it to
power.
Cooling
system runs
too much.
Refrigerator is replacing an older model.
• Modern refrigerators require more operating time but use less energy due to more
efficient technology.
Refrigerator was recently plugged in or power restored.
• The refrigerator will take up to 24 hours to cool completely.
The door is opened often or a large amount of food / hot food was added.
• Adding food and opening the door warms the refrigerator, requiring the compressor to
run longer in order to cool the refrigerator back down. In order to conserve energy, try
to get everything you need out of the refrigerator at once, keep food organized so it is
easy to find, and close the door as soon as the food is removed. (Refer to the Food
Storage Guide.)
Doors are not closed completely.
• Firmly push the doors shut. If they will not shut all the way, the “Doors will not close
correctly or pop open” section.
Refrigerator is installed in a hot location.
• The compressor will run longer under warm conditions. At normal room temperatures
(70 °F) expect your compressor to run about 40 % to 80 % of the time. Under warmer
conditions, expect it to run even more often. The refrigerator should not be operated
above 110 °F.

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29
TROUBLESHOOTING
Symptoms Possible Cause & Solution
Interior
moisture
buildup.
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air
enters the compartment. This raises the temperature and moisture level within
the compartment. To lessen the effect, reduce the frequency and duration of door
openings.
Doors are not closed correctly.
• See the “Doors will not close correctly or pop open” section.
Weather is humid.
• Humid weather allows additional moisture to enter the compartments when the
doors are opened leading to condensation or frost. Maintaining a reasonable level
of humidity in the home will help to control the amount of moisture that can enter the
compartments.
Defrost cycle recently completed.
• During the defrost cycle, the temperature of each compartment may rise slightly and
condensation may form on the back wall. Wait 30 minutes and confirm that the proper
temperature has been restored once the defrost cycle has completed.
Food is not packaged correctly.
• Food stored uncovered or unwrapped, and damp containers can lead to moisture
accumulation within each compartment. Wipe all containers dry and store food in
sealed packaging to prevent condensation and frost.
Food is
freezing in the
refrigerator
compartment.
Food with high water content was placed near an air vent.
• Rearrange items with high water content away from air vents.
Refrigerator temperature control is set incorrectly.
• If the temperature is too cold, adjust the control one increment at a time and wait for
the temperature to stabilize. Refer to the Control Panel section for more information.
Refrigerator is installed in a cold location.
• When the refrigerator is operated in temperature below 41°F (5°C), food can freeze in
the refrigerator compartment. The refrigerator should not be operated in temperature
below 55°F (13°C).
Refrigerator
or Freezer
section is too
warm.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature.
The air vents are blocked. Cold air circulates from the freezer to the fresh food
section and back again through air vents in the wall dividing the two sections.
• Locate air vents by using your hand to sense airflow and move all packages that
block vents and restrict airflow. Rearrange items to allow air to flow throughout the
compartment.

30
TROUBLESHOOTING
Symptoms Possible Cause & Solution
Refrigerator
or Freezer
section is too
warm.
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air
enters the compartment. This raises the temperature and moisture level within
the compartment. To lessen the effect, reduce the frequency and duration of door
openings.
Unit is installed in a hot location.
• The refrigerator should not be operated in temperatures above 110 °F.
A large amount of food or hot food was added to either compartment.
• Adding food warms the compartment requiring the cooling system to run. Allowing hot
food to cool to room temperature before putting it in the refrigerator will reduce this
effect.
Doors not closed correctly.
• See the Doors will not close correctly or pop open section in Parts & Features
Troubleshooting.
Temperature control is not set correctly.
• If the temperature is too warm, adjust the control one increment at a time and wait for
the temperature to stabilize.
Defrost cycle has recently completed.
• During the defrost cycle, the temperature of each compartment may rise slightly and
condensation may form on the back wall. Wait 30 minutes and confirm the proper
temperature has been restored once the defrost cycle has completed..
Refrigerator
or Freezer
section is too
cold.
Incorrect temperature control settings.
• If the temperature is too cold, adjust the control one increment at a time and wait for
the temperature to stabilize. Refer to the Control Panel for more information.
Frost or ice
crystals form
on frozen
food (inside
of sealed
package).
Condensation from food with a high water content has frozen inside of the food
package.
• This is normal for food items with a high water content.
Food has been left in the freezer for a long period of time.
• Do not store food items with high water content in the freezer for a long period of
time.
Frost or ice
crystals form
on frozen food
(outside of
package).
Door is opened frequently or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air
enters the compartment. This raises the temperature and moisture level within the
compartment. Increased moisture will lead to frost and condensation. To lessen the
effect, reduce the frequency and duration of door openings.
Door is not closing properly.
• Refer to the Doors will not close correctly or pop open section in the Troubleshooting
section.

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31
TROUBLESHOOTING
Ice
Symptoms Possible Cause & Solution
The automatic
icemaker does
not produce ice or
produces a small
amount of ice.
Did you install the appliance recently?
• The ice maker produces ice normally when approximately 48 hours have
passed after the appliance is installed.
Did you connect the water supply pipe to the appliance and open the supply
valve?
• Connect the water supply pipe to the appliance and open the supply valve
completely.
Is the water supply hose bent?
• If the water supply hose is bent, the water flow could be compromised.
Have you dispensed a large amount of ice recently?
• It takes approximately 24 hours to produce more ice in the automatic icemaker.
Please wait.
Did you set the ice maker switch or the automatic icemaker button on the
control panel to ON?
• Press I on the automatic icemaker switch or set ON for the automatic icemaker
button on the control panel. (For more details on how to use, visit LG Electronics
website or use your smart device.)
Is the temperature of the freezer compartment set too high?
• If the set temperature is too warm, ice will be produced slowly or not at all.
Set the Freezer temperature to -18 °C for normal operation of the automatic
icemaker.
Have you been opening the appliance door frequently?
• If you open the appliance door frequently, cold air will escape, lowering the
speed of ice production. Do not open and close the appliance door frequently.
Is the appliance door completely closed?
• If the appliance door is not completely closed, the temperature of the freezer
compartment will increase, slowing down the ice production speed. Close the
appliance door completely.
Ice has bad taste
or odor.
Ice has been stored for a long time.
• Ice that has been stored for too long will shrink, become cloudy, and may
develop a stale taste. Throw away old ice and make a new supply.
The food has not been stored properly in either compartment.
• Rewrap the food. Odors may migrate to the ice if food is not wrapped properly.
The interior of the refrigerator needs to be cleaned.
• See the Maintenance section for more information.
The ice storage bin needs to be cleaned.
• Empty and wash the bin (discard old cubes). Make sure that the bin is
completely dry before reinstalling it.

32
TROUBLESHOOTING
Condensation & Frost
Symptoms Possible Cause & Solution
There is
condensation
inside the
appliance or on
the bottom of the
vegetable drawer
cover.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it inside the fridge or freezer.
Did you leave the appliance door open?
• Although the condensation will disappear soon after you close the appliance
door, you can wipe it with a dry cloth.
Do you open and close the appliance door too frequently?
• Condensation can form due to the temperature difference from the outside.
Wipe out the dampness with a dry cloth.
Did you put warm or moist food inside without sealing it in a container?
• Store food in a covered or sealed container.
Frost has formed
in the freezer
compartment.
Doors may not be closed properly?
• Check if the food item inside the appliance is blocking the door and make sure
that the door is tightly closed.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it in the fridge or freezer compartment.
Is the air entry or exit of the freezer compartment blocked?
• Make sure that air entry or exit is not blocked so that the air can circulate inside.
Is the freezer compartment overfilled?
• Maintain an appropriate space between items.
Frost or
condensation has
formed inside
or outside the
appliance.
Did you open and close the appliance door frequently or is the appliance
door improperly closed?
• Frosts or condensation can form if the outside air penetrates inside the
appliance.
Is the installation environment humid?
• Condensation can appear on the exterior of the appliance if the installation area
is too humid or on a humid day such as a rainy day. Wipe off any moisture with
a dry cloth.
The side or front
of the appliance is
warm.
There are anti condensation pipes fitted to these areas of the appliance to
reduce condensation forming from around the door area.
• The heat releasing pipe to prevent condensation is installed on the front and
side of the appliance. You may feel it particularly hot right after the appliance is
installed or during the summer. You can be assured that this is not a problem
and is quite normal.
There is water
inside or outside of
the appliance.
Is there water leakage around the appliance?
• Check if the water has leaked from a sink or another place.
Is there water on the bottom of the appliance?
• Check if the water is from the thawed frozen food or a broken or dropped
container.

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33
TROUBLESHOOTING
Parts & Features
Symptoms Possible Cause & Solution
Doors will not
close correctly
or pop open.
Food packages are blocking the door open.
• Rearrange food containers to clear the door and door shelves.
Ice bin, crisper cover, shelves, door bins, or drawers are out of position.
• Push bins all the way in and put crisper cover, shelves and drawers into their correct
positions. See the Operation section for more information.
The doors were removed during product installation and not properly replaced.
• Contact the installer to properly install the doors.
Refrigerator is not leveled properly.
• Contact the installer to properly level the refrigerator.
Doors are
difficult to
open.
The gaskets are dirty or sticky.
• Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance
polish or kitchen wax on the gaskets after cleaning.
Door was recently closed.
• When you open the door, warmer air enters the refrigerator. As the warm air cools,
it can create a vacuum. If the door is hard to open, wait one minute to allow the air
pressure to equalize, then see if it opens more easily.
Refrigerator
wobbles
or seems
unstable
Leveling legs are not adjusted properly.
• Contact the installer to properly level the refrigerator.
Floor is not level.
• It may be necessary to add shims under the leveling legs or rollers to complete
installation.
Lights do not
work.
LED interior lighting failure.
• The refrigerator compartment lamp is LED interior lighting, and service should be
performed by a qualified technician.
The interior of
the refrigerator
is covered
with dust or
soot.
The refrigerator is located near a fire source, such as a fireplace, chimney, or
candle.
• Make sure that the refrigerator is not located near a fire source, such as a fireplace,
chimney or candle.

34
TROUBLESHOOTING
Noises
Symptoms Possible Cause & Solution
Clicking
The defrost control will click when the automatic defrost cycle begins and ends.
The thermostat control (or refrigerator control on some models) will also click
when cycling on and off.
• Normal Operation
Rattling
Rattling noises may come from the flow of refrigerant or items stored on top of
or around the refrigerator.
• Normal Operation
Refrigerator is not resting solidly on the floor.
• Floor is weak or uneven or leveling legs need to be adjusted. See the Leveling and
Door Alignment section.
Refrigerator with linear compressor was jarred while running.
• Normal Operation
Whooshing
Evaporator fan motor is circulating air through the refrigerator and freezer
compartments.
• Normal Operation
Air is being forced over the condenser by the condenser fan.
• Normal Operation
Gurgling
Refrigerant flowing through the cooling system.
• Normal Operation
Popping
Contraction and expansion of the inside walls due to changes in temperature.
• Normal Operation
Sizzling
Water dripping on the defrost heater during a defrost cycle.
• Normal Operation
Vibrating
If the side or back of the refrigerator is touching a cabinet or wall, some of the
normal vibrations may make an audible sound.
• To eliminate the noise, make sure that the sides and back cannot vibrate against any
wall or cabinet.
Dripping
Water running into the drain pan during the defrost cycle.
• Normal Operation
Pulsating or
high-pitched
sound
Your refrigerator is designed to run more efficiently to keep your food items at
the desired temperature. The high efficiency compressor may cause your new
refrigerator to run longer than your old one, but it is still more energy efficient
than previous models. While the refrigerator is running, it is normal to hear a
pulsating or high-pitched sound.
• Normal Operation

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35
LIMITED WARRANTY
LIMITED WARRANTY
FOR USA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION
THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD
OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR
RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator (“Product”) fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics (“LG”) will, at its option, repair or
replace the Product. This limited warranty is valid only to the original retail purchaser of the Product and
applies only when purchased and used within the United States including U.S. Territories.
WARRANTY PERIOD
Refrigerator/Freezer
Sealed System
(Condenser, Dryer,
Connecting Tube and
Evaporator)
Compressor
One (1) year from the date
of original retail purchase
Five (5) years from the
date of original retail
purchase
Five (5) years from
the date of original
retail purchase
Linear / Inverter
Compressor Only : Parts
Only for years 6-10 from
the date of original retail
purchase (Consumer will
be charged for labor)
Parts and Labor (internal/
functional parts only)
Parts and Labor Parts and Labor
• Replacement products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS
LIMITED IN DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO
CIRCUMSTANCES SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY
INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING,
WITHOUT LIMITATION, LOST GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE,
IMPAIRMENT OF OTHER GOODS, COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT,
LOSS OF USE, OR ANY OTHER DAMAGES WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID
BY YOU FOR THE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations
on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This
limited warranty gives you specific legal rights and you may also have other rights that vary from state to
state.

36
LIMITED WARRANTY
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized
repairs.
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service.
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air.
• Damage resulting from operating the product in a corrosive atmosphere or contrary to the product
owner’s manual.
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods,
acts of God, or any other causes beyond the control of LG.
• Damage or failure caused by unauthorized modification or alteration, or if used for other than the
intended purpose.
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance. Improper
repair includes use of parts not authorized by LG. Improper installation or maintenance includes
installation or maintenance contrary to the Product owner’s manual.
• Damage or failure caused by unauthorized modification or alteration, or if used for other than the
intended purpose.
• Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
• Damage or failure caused by transportation and handling, including scratches, dents, chips, and/or other
damage to the finish of the Product, unless such damage is reported within one (1) week of delivery.
• Damage or missing items to any display, open box, or discounted Product.
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.
• Increases in utility costs and additional utility expenses.
• Any noises associated with normal operation.
• Use of accessories (e.g., water filters, etc.), components, or consumable cleaning products that are not
authorized by LG.
• Replacement of light bulbs, filters, or any consumable parts.
• When Product is used for other than normal and proper household use (e.g. commercial or industrial
use, offices, and recreational facilities or vehicles) or contrary to the instructions outlined in the Product’s
owner’s manual.
• Costs associated with removal and reinstallation of your Product for repairs.
• Shelves, door bins, drawers, handle and accessories, except for internal/functional parts covered under
this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by the
consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS
LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING
ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION
MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR
PARTICIPATE IN A CLASS ACTION.

ENGLISH
37
LIMITED WARRANTY
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than
$25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules. Except
as otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator finds either the substance of your
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured
by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration
fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies
previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000,
the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held
at a location within the federal judicial district in which you reside unless we both agree to another location
or we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later
than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either: (i)
sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-
2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the
date on which the product was purchased; (c) the product model name or model number; and (d) the serial
number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/
us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do
not opt out, then you accept all terms and conditions of the arbitration provision described above.

38
LIMITED WARRANTY
FOR CANADA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN
COURT, UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN
OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR
RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator (“Product”) fail due to a defect in materials or workmanship under normal
and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”) will,
at its option, repair or replace the Product upon receipt of proof of the original retail purchase. This
limited warranty is valid only to the original retail purchaser of the Product and applies only to a Product
distributed, purchased and used within Canada, as determined at the sole discretion of LGECI.
WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will
begin sixty (60) days from the date of manufacture)
Refrigerator
Sealed System (Condenser, Dryer,
Connecting Tube and Evaporator)
Linear / Inverter Compressor
One (1) year from the
date of original retail
purchase
One (1) year from
the date of original
retail purchase
Seven (7) years from
the date of original
retail purchase
Ten (10) years from the date
of original retail purchase
Parts and Labor
(internal/ functional
parts only)
Parts and Labor
Parts only (Consumer
will be charged for labor)
Part only (Consumer will be
charged for labor)
• Replacement products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured, all at the sole discretion of LGECI.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT
AS EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER
WARRANTIES AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NO REPRESENTATIONS
SHALL BE BINDING ON LGECI. LGECI DOES NOT AUTHORIZE ANY PERSON TO CREATE OR
ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH
THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW,
IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER NO CIRCUMSTANCES
SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE LIABLE FOR
ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR EXEMPLARY
DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS OF
ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER
ARISING DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL
BREACH, TORT OR OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY,
IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from
province to province depending on applicable provincial laws. Any term of this Limited Warranty that
negates or varies any implied condition or warranty under provincial law is severable where it conflicts with
such provincial law without affecting the remainder of this warranty’s terms.

ENGLISH
39
LIMITED WARRANTY
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring
or plumbing; or iii) correct unauthorized repairs or installations of the Product;
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service;
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air;
• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the
instructions outlined in the Product’s owner’s manual;
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods,
acts of God, or any other causes beyond the control of LGECI or the manufacturer;
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the
Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper installation
or maintenance includes installation or maintenance contrary to the Product’s owner’s manual;.
• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other
than the intended household purpose/use of the Product, or damage or failure resulting from any water
leakage due to improper installation of the Product;
• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
• Damage or failure caused by use that is other than normal household use, including, without limitation,
commercial or industrial use, including use in commercial offices or recreational facilities, or as otherwise
outlined in the Product’s owner’s manual;
• Damage or failure caused by the use of any accessories, components or cleaning products, including,
without limitation, water filters, that are not approved/authorized by LGECI;
• Replacement of the water filter cartridge due to water pressure that is outside the specified operating
range or due to excessive sediment in the water supply;
• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or
other damage to the finish of the Product, unless such damage results from defects in materials or
workmanship and is reported to LGECI within one (1) week of delivery of the Products;
• Damage or missing items to any display, open box, refurbished or discounted Product;
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;
• Products with original serial numbers that have been removed, altered or cannot be readily determined
at the discretion of LGECI;
• Increases in utility costs and additional utility expenses in any way associated with the Product;
• Any noises associated with normal operation of the Product;
• Replacement of light bulbs, filters, fuses or any other consumable parts;
• Replacement of any part that was not originally included with the Product;
• Costs associated with removal and/or reinstallation of the Product for repairs; and
• Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts
covered under this Limited Warranty.
• Coverage for “in Home” repairs, for products in-warranty, will be provided if the Product is within a 150
km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your
Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your
responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.
All costs and expenses associated with the above excluded circumstances, listed under the
heading “This Limited Warranty Does Not Cover”, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR
WEBSITE:
Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the
menu, or visit our website at http://www.lg.com

40
LIMITED WARRANTY
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT
OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE
RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL
JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE
TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall
include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal
Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG
agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must
provide your name, address, and telephone number; identify the product that is the subject of the claim;
and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the
dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding
arbitration in accordance with the procedure set out herein. You and LG both agree that, during the
arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG
will not be disclosed to the arbitrator until the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims
between you and LG only by binding arbitration on an individual basis, unless you opt out as provided
below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the
claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to
the arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be
combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at
law, any dispute between you and LG shall not under any circumstances proceed as part of a class or
representative action. Instead of arbitration, either party may bring an individual action in small claims
court, but that small claims court action may not be brought on a class or representative basis except to
the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to
the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified
and expedited basis before a single arbitrator chosen by the parties under the provincial or territorial
commercial arbitration law and rules of the province or territory of your residence. You must also send a
copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration,
20 Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable
provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s
award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues
relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are
for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty
and any disputes between you and LG except to the extent that such law is preempted by or inconsistent
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action,
dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the courts
of the province or territory of your purchase for the resolution of the claim, action, dispute or controversy
between you and LG.

ENGLISH
41
LIMITED WARRANTY
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the applicable arbitration rules.
Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any
arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision.
If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are
reasonable, by considering factors including, but not limited to, the purchase amount and claim amount.
Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and
expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either
the substance of your claim or the relief sought in the demand is frivolous or brought for an improper
purpose (as measured by the applicable laws), then the payment of all arbitration fees will be governed
by the applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim
exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-
person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another
location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures)
is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent
permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited
Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived
any provision or part of this Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later
than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either (i)
sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-800-980-
2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the
date on which the product was purchased; (c) the product model name or model number; and (d) the serial
number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/
ca_en/support/repair-service/schedule-repair and clicking on “Find My Model & Serial Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this
Limited Warranty and any disputes between you and LG except to the extent that such law is preempted
by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for
any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the exclusive
jurisdiction of the courts of the province or territory of your residence for the resolution of the claim, action,
dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do
not opt out, then you accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty
and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited
Warranty shall control and govern the rights and obligations of the parties and shall take precedence over
the EULA.

42
MEMO
