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English 29
Troubleshooting and service
What should I do if the cooking zone will not switch on or off?
This could be due to one of the following possibilities:
• The control panel is partially covered by a damp cloth or liquid.
• The child safety lock is on. and display “L”.
What should I do if the
display is illuminated?
Check for the following:
• The control panel is partially covered by a damp cloth or liquid.
To reset, touch the
button.
• If liquid has overowed on control panel, please wipe the liquid.
What should I do if the
display is illuminated?
Check for the following:
• The hob is overheated because of abnormal operation.
• After hob is cooled down, touch the
button for resetting.
What should I do if the
display is illuminated?
Check for the following:
• Cookware is unsuitable, too small, or no cookware has been placed on the
cooking zone.
• If you use suitable cookware, displayed message will automatically disappear.
What should I do if the cooling fan runs after the hob is turned off?
Check for the following:
• When you have nished using the hob, the cooling fan runs by itself for
cooling down.
• After the hob’s electronics has cooled down or elapsed max time (10 minutes)
the cooling fan will be turned off.
• If you request a service call because of an information made in operating the
appliance, the visit from the customer service technician may incur a charge
even during the warranty period.
Information code Possible cause Solution
C0 There is a problem with the
burner temperature sensor.
Restart the appliance
using the
button. If
the problem continues,
disconnect power for
more than 30 seconds.
Then, restart the appliance
and try again. If the
problem still continues,
contact a local service
centre.
C1 The temperature is sensed
higher than specied.
C2 There is a problem with the
PBA sensor.
A2 The DC Motor fails to operate
because of problems with the
PCB or wiring, or electrical
disturbance on the motor
blade.
d0 A button is being touched for
more than 8 seconds.
Check if the button is wet
or is being touched. If the
problem continues, restart
the appliance using the
button. If the problem still
continues, contact a local
service centre.
F0 Communications between
main and sub PCBs fail.
Restart the appliance
using the
button. If
the problem continues,
disconnect power for
more than 30 seconds.
Then, restart the
appliance. If the problem
still continues, contact a
local service centre.
F2 The touch-enabled IC
communicates abnormally.
NZ6000K NZ64N7757GK_NZ64N7757FK_DG68-01067A-00_EN+FI+NO+DA+SV.indb 29 2/19/2018 1:13:57 PM
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