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19EN
English
For AC2889 connected version only:
Problem Possible solution
Which App I should
download?
• Please download and install the 'Air Matters' App
developed by FreshIdeas Studio from the App Store or
Google Play.
The Wi-Fi setup is
not successful.
• If the router your purifier is connected to is dual – band
and currently it is not connecting to a 2.4GHz network,
please switch to another band of the same router (2.4GHz)
and try to pair your purifier again. 5Ghz networks are not
supported.
• Web authentication networks are not supported.
• Check if the purifier is within range of the Wi-Fi router. You
can try to locate the air purifier closer to the Wi-Fi router.
• Check if the network name is correct. The network name is
case-sensitive.
• Check if the Wi-Fi password is correct. The password is
case-sensitive.
• Retry the setup with the instructions in section ‘Set up the
Wi-Fi connection when the network has changed’.
• The Wi-Fi connectivity can be interrupted by electromagnetic
or other interferences. Keep the appliance away from other
electronic devices that may cause interferences.
• Check if the mobile device is in airplane mode. Make sure
to have the airplane mode deactivated when connecting
to the Wi-Fi network.
• Consult the help section in the App for extensive and up-
to-date troubleshooting tips.
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