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15
TROUBLESHOOTING
If you experience Possible Causes Solution
Vibration or Off-Balance
Check the following for
proper installation or see
the “Using Your Washer”
section.
Feet may not be in contact with the
oor and locked.
Front and rear feet must be in rm contact with oor, and washer
must be level to operate properly.
Washer may not be level. Check oor for exing or sagging. If ooring is uneven, a
3/4" (19 mm) piece of plywood under your washer will reduce
sound.
See “Level the Washer” section in the Installation Instructions.
Load could be unbalanced. Load dry items in loose heaps evenly around basket wall. Adding
wet items to washer or adding more water to basket could
unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bedding cycle for oversized, non-absorbent items such as
comforters or poly-lled jackets.
See the “Cycle Guide” chart and the “Using Your Washer”
section.
Noises
Clicking or metallic
noises
Objects may be caught in washer
drain system.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump. It may be
necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as nal amounts of water
are removed during the Drain/Spin cycles.
Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have
started the washer. This is normal.
Whirring Basket may be slowing down. You may hear the whirring sound of the basket decelerating.
This is normal.
Water Leaks
Check the following for
proper installation:
Washer not level. Water may splash off basket if washer is not level.
Fill hoses not attached tightly. Tighten ll-hose connection.
Fill hose washers. Make sure all four ll hose at washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Check household plumbing for leaks
or clogged sink or drain.
Water can backup out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Washer not loaded as recommended. Unbalanced loading can cause basket to be out of alignment
and cause water to splash off tub. See “Using Your Washer” for
loading instructions.
Washer Not Performing as Expected
Not enough water
in washer
Load not completely covered
in water.
This is normal operation for a high efciency washer. If the
washer is operating in low water wash more (Deep Fill is off), the
load will not be completely under water. The washer senses load
sizes and adds correct amount of water for optimal cleaning.
Use Bedding cycle for higher water ll, or select the DEEP FILL
mode. See “What’s New Under the Lid?” and the “Cycle Guide”
chart to match your load with the best cycle.
Run Clean Washer with affresh
®
cycle to optimize the water level
and wash performance due to soil buildup in washer basket.
First try the solutions suggested here for assistance and to possibly avoid a service call.
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