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User Manual
- User Manual - (English, French)
- Dimension Guide - (English)
- Energy Guide - (English)
- Installation instructions - (English)
- Warranty Information - (English)
- WHAT’S NEW UNDER THE LID?
- CONTROL PANEL AND FEATURES
- CYCLE GUIDE
- USING YOUR WASHER
- WASHER MAINTENANCE
- TROUBLESHOOTING
Table of contents
Owner 's Manual for Washer
WHAT’S NEW UNDER THE LID?
Cleaning with Less Water
The most striking difference in your new washer is the low-water washplate wash system. The washer automatically adjusts the water level to the load size—no water level selector is needed.
Load garments in loose heaps evenly around the washplate. Do not load garments directly over the center of the washplate; when loaded, the center of the washplate should be visible.
As the washer dampens and moves the load, the level of the garments will settle in the basket. This is normal, and does not indicate that more garments should be added.
IMPORTANT: You will not see a washer basket full of water as with your past agitator-style washer. It is normal for some of the load to be above the water line.
Automatic Load Size Sensing
Once you start the cycle, the lid will lock, and the washer will begin the sensing process to determine the correct water level for the load. This may take several minutes before water is added. You will find a step-by-step description in the “Cycle Status Lights” section.
You will hear the motor turn the basket in short pulses to thoroughly wet the load. This low-water wash method uses less water and energy compared to a traditional agitator-style washer.
Choosing the Right Detergent
Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Low-water washing creates excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. Follow the manufacturer’s instructions to determine the amount of detergent to use.
Use only High Efficiency (HE) detergent.
Concentrated Cleaning
Low-water cleaning means concentrated cleaning. Rather than diluting detergent as done in an agitator-style washer, this washer delivers the detergent directly to the soils.
Normal Sounds You Can Expect
At different stages of the wash cycle, you may hear sounds and noises that are different from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the cycle, as the lid lock goes through a self-test. There will be different kinds of humming and whirring sounds as the washplate moves the load. And sometimes, you may hear nothing at all, as the washer determines the correct water level for your load or allows time for clothes to soak.
CONTROL PANEL AND FEATURES
1 CYCLE OPTIONS
The following options may be added to most cycles.
DEEP CLEAN
This option provides enhanced cleaning action for tough stains. It will add additional agitation and soak time to the cycle.
FABRIC SOFTENER ADDED
This option must be set to “Yes” if using fabric softener.
EXTRA RINSE
This option can be used to automatically add a second rinse to most cycles.
2 TEMPERATURE
Temperature Control senses and maintains uniform water temperatures by regulating incoming hot and cold water.
Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment label instructions, use the warmest wash water safe for your fabric.
- Warm and hot water will be cooler than what your previous washer provided.
- Even in a cool water wash, some warm water may be added to the washer to maintain a minimum temperature.
3 WASH CYCLE KNOB
Use the Wash Cycle knob to select available cycles on your washer. Turn the knob to select a cycle for your laundry load. See “Cycle Guide” for detailed descriptions.
4 START/PAUSE/UNLOCK BUTTON
Press to start the selected cycle; press again to pause the cycle and unlock the lid. Press and hold 3 sec to cancel a cycle.
NOTE: If the washer is spinning, it may take several minutes to unlock the lid. Press and hold 3 sec to cancel a cycle.
5 CYCLE STATUS LIGHTS
The Cycle Status Lights show the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from traditional washers.
SENSING
When the START/Pause/Unlock button is pressed, the washer will first perform a self-test on the lid lock mechanism. You will hear a click, the basket will make a slight turn, and the lid will unlock briefly before locking again.
Once the lid has locked the second time, the washer will use short, slow spins to estimate the load size. These sensing spins may take 2 to 3 minutes before water is added to the load and you may hear the hum of these spins. If the sensing light is on, then washer is working properly. You will hear the motor turn the basket in short pulses to thoroughly wet the load. The washer will then move the load briefly, pause to allow water to soak in to the load, and resume adding water. This process may repeat until the correct amount of water has been added for the load. You may also hear water flowing through the dispenser, adding detergent to the load.
NOTE: Avoid opening lid during sensing. The sensing process will start over when the washer is restarted. The sensing light may also come on during the Wash portion of the cycle. This is normal.
WASH
You will hear the motor and washplate moving the load. Unlike traditional washers, the load is not covered with water. Low-water cleaning means concentrated cleaning. Rather than diluting detergent as done in an agitator-style washer, this washer delivers the detergent directly to the soils. The motor sounds may change at different stages in the cycle. The wash time is determined by the selected soil level.
RINSE
You will hear sounds similar to the wash cycle as the washer rinses and moves the load. Fabric softener will be added if the Fabric Softener Added-Yes option was selected. Some cycles will use a spray rinse.
SPIN
The washer spins the load at increasing speeds for proper water removal, based on the selected cycle and spin speed.
DONE
Once the cycle is complete, this light will come on. Remove the load promptly for best results.
LID LOCKED
To allow for proper load sensing and spinning, the lid will lock and the Lid Locked light will turn on. This light indicates that the lid is locked and cannot be opened.
If you need to open the lid, press START/Pause/Unlock. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Press START/ Pause/Unlock again to resume the cycle. Avoid opening the lid during sensing. The sensing process will start over when the washer is restarted.
CYCLE GUIDE
For best fabric care, choose the cycle that best fits the load being washed. Not all cycles and options are available on all models.
| Items to wash: | Cycle: | Temperature*: | Spin Speed**: | Cycle Details: |
| Heavily soiled fabrics | Heavy Duty Heavy |
Hot Warm Cool Cold |
High | Provides maximum wash time and action for tough stains and soils. Use this cycle for heavily soiled or sturdy items. Water-level sensing process may take longer for some items than for others because they will absorb more water than other fabric types. |
| Sturdy fabrics, colorfast items, towels, jeans | Heavy Duty Regular |
Hot Warm Cool Cold |
High | Use this cycle for heavily soiled or sturdy items. Water-level sensing process may take longer for some items than for others because they will absorb more water than other fabric types. |
| Large items such as sheets, small comforters, jackets | Normal Heavy |
Hot Warm Cool Cold |
High | Use this cycle for heavily soiled cottons and mixed fabric loads. This cycle features a spray rinse. |
| Cottons, linens, sheets, and mixed garment loads | Normal Regular |
Hot Warm Cool Cold |
High | Use this cycle for normally soiled cottons and mixed fabric loads. This cycle features a spray rinse. |
| Light weight cotton and cotton blends | Normal Light |
Hot Warm Cool Cold |
High | Use this cycle for light weight cottons that are lightly soiled. This cycle features a spray rinse. |
| No-iron fabrics, cottons, perm press, synthetics | Casual |
Hot Warm Cool Cold |
Low | Use this cycle to wash loads of no-iron fabrics such as sport shirts, blouses, casual business clothes, permanent press, and blends. |
| Large items such as sheets, sleeping bags, small comforters, jackets, and small washable rugs | Bulky |
Hot Warm Cool Cold |
High | Use this cycle to wash large items such as jackets and small comforters. The washer will fill with enough water to wet down the load before the wash portion of the cycle begins, and uses a higher water level than other cycles. Do not tightly pack basket |
| Machine-wash silks, hand-washed fabrics | Delicate |
Hot Warm Cool Cold |
Low | Use this cycle to wash lightly soiled garments indicating “Machine Washable Silks” or “Gentle” cycle on the care label. Place small items in mesh garment bags before washing. This cycle uses a higher, preset water level. |
| Swimsuits and items requiring rinsing without detergent | Rinse & Spin | Cold | High | Combines a rinse and high speed spin for loads requiring an additional rinse cycle or to complete a load after power interruption. This cycle uses a higher, preset water level. Also use for loads that require rinsing only. |
| Dripping wet item or hand-washed items | Drain & Spin | N/A | High | This cycle uses a spin to shorten drying times for heavy fabrics or special-care items washed by hand. Use this cycle to drain washer after cancelling a cycle or completing a cycle after a power failure. |
| No clothes in washer | Clean Washer |
Hot Warm Cool Cold |
High |
Use this cycle every 30 washes to keep the inside of your washer fresh and clean. This cycle uses a higher water level. Use with AFFRESH® washer cleaner tablet or liquid chlorine bleach to thoroughly clean the inside of your washer. This cycle should not be interrupted. See “Cleaning Your Washer.” IMPORTANT: Do not place garments or other items in the washer during the Clean Washer cycle. Use this cycle with an empty wash tub. |
*All rinses are cold.
**Spin speed is integrated into the cycle and can not be selected.
USING YOUR WASHER
1. Sort and prepare your laundry
- Empty pockets. Loose change, buttons, or any small object can pass under the washplate and become trapped, causing unexpected sounds.
- Sort items by recommended cycle, water temperature, and colorfastness.
- Separate heavily soiled items from lightly soiled.
- Separate delicate items from sturdy fabrics.
- Do not dry garments if stains remain after washing, because heat can set stains into fabric.
- Treat stains promptly.
- Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.
- Mend rips and tears to avoid further damage to items during washing.
Helpful Tips:
- When washing water-proof or water-resistant items, load evenly. See “Cycle Guide” for tips and more information on using the Bulky cycle.
- Use mesh garment bags to help avoid tangling when washing delicate or small items.
- Turn knits inside out to avoid pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.
Always read and follow fabric care label instructions to avoid damage to your garments.
2. Add HE detergent
Add a measured amount of HE detergent into the basket.
IMPORTANT: Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Low-water washing creates excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. Follow the manufacturer’s instructions to determine the amount of detergent to use.
Using Oxi or color-safe bleach:
If using an Oxi or color-safe bleach laundry boost product, add to the bottom of the washer basket before adding clothes.
3. Load laundry into washer
Load garments in loose heaps evenly around the washplate. Do not load garments directly over the center of the washplate; when loaded, the center of the washplate should be visible. Try mixing different sized garments to reduce tangling.
IMPORTANT: Garments need to move freely for best cleaning and to reduce wrinkling and tangling.
4. Add liquid chlorine bleach to dispenser, if desired
Do not overfill, dilute, or use more than 1 cup (250 mL). Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.
5. Add fabric softener, if desired
This washer has been designed to allow the use of the Downy Ball® to dispense fabric softener in the rinse cycle. Pour a measured amount of Downy® liquid fabric softener into the Downy Ball®, pull the ring tightly to seal it, and place on top of load. Always follow manufacturer’s directions for correct amount of fabric softener based on your load size. Then select Fabric Softener Added-Yes option. The Downy Ball® will automatically release the fabric softener during the rinse cycle. For questions on using the Downy Ball® call 1-800-688-7638
IMPORTANT: Fabric Softener Added option must be selected to “Yes” to ensure proper distribution at correct time in cycle. Do not overfill or dilute.
Adding Liquid Fabric Softener Manually to Wash Load
During the final rinse, wait until the washer has completed filling, press the START/Pause/Unlock button to pause the washer. Lift the lid and add the measured recommended amount of liquid fabric softener. Do not allow liquid fabric softener to spill, splash, drip, or run into the basket or on load. Do not use more than the recommended amount. Close the lid and press the START/Pause/ Unlock button again to start the washer.
IMPORTANT: Fabric Softener Added option must be selected to "Yes” to ensure proper distribution of the fabric softener during the rinse portion of the cycle.
6. Select cycle
Turn cycle knob to choose your wash cycle.
7. Select wash temperature
Once you select a cycle, select the desire wash temperature by turning the Temperature knob to the desired setting. Always read and follow fabric care label instructions to avoid damage to your garments.
| Wash Temp | Suggested Fabrics | |
|
Hot Some cold water is added to save energy. This will be cooler than your hot water heater setting. |
Whites and pastels Durable garments Heavy soils |
|
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Warm Some cold water will be added, so this will be cooler than what your previous washer provided. |
Bright colors Moderate to light soils |
|
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Cool Warm water is added to assist in soil removal and to help dissolve detergents. |
Colors that bleed or fade Light soils |
|
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Cold Warm water may be added to assist in soil removal and to help dissolve detergents. |
Dark colors that bleed or fade Light soils |
8. Select cycle options, if desired
If you would like to add a Deep Clean and/or Extra Rinse option, turn the knob for that feature to ON.
9. Press START/Pause/Unlock to begin wash cycle
Press the START/Pause/Unlock button to start the wash cycle. Filling is delayed for several minutes while load balance is sensed. When the cycle has finished, the DONE indicator will light. Promptly remove garments after cycle has completed to avoid odor, reduce wrinkling, and rusting of metal hooks, zippers, and snaps.
Unlocking the lid to add garments
If you need to open the lid to add 1 or 2 missed garments: Press START/Pause/Unlock; the lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Then close lid and press START/Pause/Unlock again to restart the cycle. If lid is left open for more than 10 minutes the water will pump out automatically.
Delay in water fill
Filling is delayed for 2 to 3 minutes to check for load unbalance. You will hear the hum of the spin prior to filling. This is normal operation.
WASHER MAINTENANCE
WATER INLET HOSES
Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found. When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.
CLEANING YOUR WASHER
Keep your washer as clean and fresh as your clothes. To keep washer interior odor-free, follow this recommended cleaning procedure after every 30 washes:
1. Make sure the washer is empty.
2. Using liquid chlorine bleach, add 1 cup (250 mL) to liquid chlorine bleach dispenser.
IMPORTANT: Do not add detergent to CLEAN WASHER cycle. Do not use more than recommended amount of bleach to avoid damaging product over time.
3. Close washer lid.
4. Select CLEAN WASHER cycle.
5. Press START/Pause/Unlock.
NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press and hold START/Pause/Unlock for three seconds and run a RINSE & SPIN cycle to ensure cleaner or bleach have been rinsed from washer.
Cleaning the bleach dispenser
Wipe the inside of the bleach dispenser with a clean, damp cloth.
To clean exterior:
1. Use a soft, damp cloth or sponge to wipe up any spills.
2. Use all-purpose surface cleaner, if needed.
IMPORTANT: To avoid damaging the washer’s finish, do not use abrasive products.
NON-USE AND VACATION CARE
Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:
- Unplug or disconnect power to washer.
- Turn off water supply to washer, to avoid flooding due to water pressure surge.
WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer where it will not freeze. Because some water may stay in hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer.
To winterize washer:
- Shut off both water faucets; disconnect and drain water inlet hoses.
- Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run washer on RINSE & SPIN cycle for about 30 seconds to mix antifreeze and remaining water.
- Unplug washer or disconnect power.
TRANSPORTING YOUR WASHER
- Shut off both water faucets. Disconnect and drain water inlet hoses.
- If washer will be moved during freezing weather, follow WINTER STORAGE CARE directions before moving.
- Disconnect drain from drain system and drain any remaining water into a pan or bucket. Disconnect drain hose from back of washer.
- Unplug power cord.
- Place inlet hoses and drain hose inside washer basket.
- Drape power cord over edge and into washer basket.
- Place packing tray from original shipping materials back inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped until washer is placed in new location.
REINSTALLING/USING WASHER AGAIN
To reinstall washer after non-use, vacation, winter storage, or moving:
- Refer to “Installation Instructions” to locate, level, and connect washer.
- Before using again, run washer through the following recommended procedure:
To use washer again:
- Flush water pipes and hoses. Reconnect water inlet hoses. Turn on both water faucets.
- Plug in washer or reconnect power.
- Run washer through BULKY cycle to clean washer and remove antifreeze, if used. Use only HE High Efficiency detergent. Use 1/2 the manufacturer’s recommended amount for a medium-size load.
TROUBLESHOOTING
| If you experience | Possible Causes | Solution |
| Vibration or Off-Balance | ||
| Check the following for proper installation or see “Using Your Washer” section. See other models: MGR8674AW UMV1160CB MBF2258FEW MDB3700AWE MDB8959AWS |
Feet may not be in contact with the floor and locked. | Front and rear feet must be in firm contact with floor, and washer must be level to operate properly. Jam nuts must be tight against the bottom of the cabinet. See “Installation Instructions”. |
| Washer may not be level. | Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound. | |
| See “Level the Washer” in Installation Instructions. | ||
| Load could be unbalanced. | Load garments in loose heaps evenly around the washplate. Do not load garments directly over the center of the washplate. Adding wet items to washer or adding more water to basket could unbalance washer. | |
| Wash smaller loads to reduce imbalance. | ||
| Do not tightly pack. Avoid washing single items. | ||
| Use Bulky cycle for oversized, non-absorbent items such as jackets and small comforters. | ||
| See “Cycle Guide” and “Using Your Washer” in this Use and Care Guide. | ||
| Noises - For normal operating sounds | ||
| Clicking or metallic noises |
Objects caught in washer drain system. | Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items. |
| It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel basket. | ||
| Gurgling or humming | Washer may be draining water. | It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as final amounts of water are removed during the spin/drain cycles. |
| Humming | The sensing light is on. | You may hear the hum of the sensing spins after you have started the washer. This is normal. Sensing spins will take several minutes before water is added to the washer. |
| Water Leaks | ||
| Check the following for proper installation: |
Washer not level. | Water may splash off basket if washer is not level. Check that load is not unbalanced or tightly packed. |
| Fill hoses not attached tightly. | Tighten fill-hose connection. | |
| Fill hose washers. | Make sure all four fill hose flat washers are properly seated. | |
| Drain hose connection. | Pull drain hose from washer cabinet and properly secure it to drainpipe or laundry tub. | |
| Do not place tape over drain opening | ||
| Check household plumbing for leaks or clogged sink or drain. | Water can backup out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.) | |
| Washer not loaded as recommended. | Unbalanced loading can cause basket to be out of alignment and cause water to splash off tub. See “Using Your Washer” for loading instructions. | |
| Washer not performing as expected | ||
| Not enough water in washer | Load not completely covered in water. |
This is normal operation for an HE low-water washer. The load will not be completely under water. The washer senses load sizes and adds correct amount of water for optimal cleaning. See “What’s New under the Lid.” IMPORTANT: Do not add more water to washer. Adding water lifts the garments off the washplate, resulting in less effective cleaning |
| Washer won’t run or fill, washer stops working or wash light remains on (indicating that the washer was unable to fill appropriately) | Check for proper water supply | Both hoses must be attached and have water flowing to inlet valve. |
| Both hot and cold water faucets must be turned on. | ||
| Check that inlet valve screens have not become clogged. | ||
| Check for any kinks in inlet hoses, which can restrict water flow. | ||
| Check proper electrical supply. | Plug power cord into a grounded 3 prong outlet. | |
| Do not use an extension cord. | ||
| Ensure there is power to outlet. | ||
|
Reset a tripped circuit breaker. Replace any blown fuses. NOTE: If problems continue, contact an electrician. |
||
| Normal washer operation. | Lid must be closed for washer to run. | |
| Washer will pause during certain phases of cycle. Do not interrupt cycle. | ||
| Washer may be stopped to reduce suds. | ||
| The washer senses the dry load with short spins that may take 2 to 3 minutes before water is added. You may hear the hum of the spins. This is normal. | ||
| Washer may be tightly packed. | Remove several items, rearrange load evenly around the washplate. Do not load garments directly over the center of the washplate. Close lid and press START/Pause/Unlock. | |
| Add only 1 or 2 additional garments after washer is started. | ||
| Do not add more water to the washer. | ||
| Not using HE detergent or using too much HE detergent. | Only use HE detergent. Suds from regular detergents can slow or stop the washer. Always measure detergent and follow detergent directions based on your load requirements. | |
| To remove suds, cancel cycle. Select RINSE & SPIN. Press START/ Pause/Unlock. Do not add more detergent. | ||
| Washer not draining/ spinning, loads are still wet, or spin light remains on (indicating that the washer was unable to pump out water within 10 minutes) | Empty pockets and use garment bags for small items. | Small items may have been caught in pump or between basket and tub, which can slow draining. |
| Using a cycle with a low spin speed. | Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/speed spin for your garment. To remove extra water in the load, select DRAIN & SPIN. Load may need to be rearranged to allow even distribution of the load in the basket. | |
| The washer may be tightly packed or unbalanced. | Tightly packed or unbalanced loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select the Drain & Spin cycle to remove excess water. See “Using Your Washer” for loading recommendations. | |
| Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm). | Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose. | |
| Too much detergent causing suds to slow or stop draining and spinning | Use only HE detergent. Always measure and follow detergent directions for your load. To remove extra suds, select RINSE & SPIN. Do not add detergent. | |
| Dry spots on load after cycle | High speed spins extract more moisture than traditional top-load washers. | The high spin speeds combined with air flow during the final spin can cause items near the top of the load to develop dry spots during the final spin. This is normal. |
| Incorrect or wrong wash or rinse temperatures | Check for proper water supply | Make sure hot and cold inlet hoses are not reversed. |
| Both hoses must be attached to both washer and faucet, and have both hot and cold water flowing to inlet valve. | ||
| Check that inlet valve screens are not clogged. | ||
| Remove any kinks in hoses. | ||
| Energy-saving controlled wash temperatures. | Energy Star® qualified washers use cooler wash and rinse water temperatures than traditional top-load washer. This includes cooler hot and warm washes. | |
| Load not rinsed |
Check for proper water supply | Make sure hot and cold inlet hoses are not reversed. |
| Both hoses must be attached and have water flowing to the inlet valve. | ||
| Both hot and cold water faucets must be on. | ||
| Inlet valve screens on washer may be clogged. | ||
| Remove any kinks in the inlet hose. | ||
| Not using HE detergent or using too much HE detergent. | The suds from regular detergent can keep washer from operating correctly. | |
| Use only HE detergent. Be sure to measure correctly. | ||
| Always measure detergent and follow detergent directions based on load size and soil level. | ||
| Washer may be tightly packed. | The washer is less efficient at rinsing when tightly packed. | |
| Load garments in loose heaps evenly around the washplate. Do not load garments directly over the center of the washplate. | ||
| Use cycle designed for the fabrics being washed. | ||
| Add only 1 or 2 additional garments after washer is started. | ||
| Sand, pet hair, lint, etc. on load after washing | Heavy sand, pet hair, lint, and detergent or bleach residues may require additional rinsing. | Add an Extra Rinse to the selected cycle. |
| Load is tangling |
Washer not loaded as recommended. | See “Using Your Washer” section. |
| Select a cycle with a slower wash action and spin speed, however items will be wetter than those using a higher speed spin. See the “Cycle Guide” to match your load with the best cycle. | ||
| Load garments in loose heaps evenly around the washplate. Do not load garments directly over the center of the washplate. | ||
| Reduce tangling by mixing types of load items. Use the recommended cycle for the type of garments being washed. | ||
| Not cleaning or removing stains |
Wash load not completely covered in water. | Washer senses load size and adds correct amount of water. This is normal and necessary for clothes to move. |
| Added more water to washer. | Do not add more water to washer. Adding water lifts the garments off the washplate, resulting in less effective cleaning. | |
| Washer not loaded as recommended. | Washer is less efficient at cleaning when tightly packed. | |
| Load garments in loose heaps evenly around the washplate. Do not load garments directly over the center of the washplate. | ||
| Add only 1 or 2 additional garments after washer is started. | ||
| Adding detergent on top of load. | Add detergent, oxi products and color-safe bleach to the bottom of the basket before adding the load items. | |
| Not washing like colors together. | Wash like colors together and remove promptly after the cycle is complete to avoid dye transfer. | |
| Not using HE detergent or using too much HE detergent. | The suds from regular detergent can keep washer from operating correctly | |
| Use only HE detergent. Be sure to measure correctly. | ||
| Always measure detergent and follow manufacturer’s directions based on load size and soil level. | ||
| Not using correct cycle for fabric type. | Use a higher soil level cycle option and warmer wash temperature to improve cleaning. | |
| Use Heavy Duty Heavy and Heavy Duty Regular cycle for tough cleaning. See the “Cycle Guide” to match your load with the best cycle. | ||
| Not using dispenser or Downy Ball®. | Use dispenser for chlorine bleach and Downy Ball® for fabric softener to avoid staining. | |
| Load dispenser before starting a cycle. | ||
| Do not add products directly onto load. | ||
| Not selecting Fabric Softener Added-Yes. | Always select “Yes” when adding fabric softener. Cycles that use spray rinsing will add additional water for proper fabric softener dispensing when “Yes” is selected. | |
| Incorrect dispenser operation | Clogged dispenser. | Use only liquid chlorine bleach in the bleach dispenser. |
| Fabric Damage |
Sharp items were in pockets during wash cycle. | Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears. |
| Strings and straps could have tangled. | Tie all strings and straps before starting wash load. | |
| Items may have been damaged before washing. | Mend rips and broken threads in seams before washing. | |
| Fabric damage can occur if washer is tightly packed. | Load garments in loose heaps evenly around the washplate. Do not load garments directly over the center of the washplate. | |
| Use cycle designed for the fabrics being washed. | ||
| Add only 1 or 2 additional garments after washer is started. | ||
| Liquid chlorine bleach may have been added incorrectly. | Do not pour liquid chlorine bleach directly onto load. Wipe up bleach spills. | |
| Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer. | ||
| Do not place load items on top of bleach dispenser when loading and unloading washer. | ||
| Garment care instructions may not have been followed. | Always read and follow garment manufacturer’s care label instructions. See the “Cycle Guide” to match your load with the best cycle. | |
| Odors | Monthly maintenance not done as recommended. | Run the Clean Washer cycle after every 30 washes. See “Cleaning Your Washer” in Washer Maintenance. |
| Unload washer as soon as cycle is complete. | ||
| Using wrong or too much detergent. | Use only HE detergent. Be sure to measure correctly. Always follow the manufacturer’s directions. | |
| See “Cleaning your Washer” section. | ||
| Lid locked light is flashing | The lid is not closed. | Close the lid. The washer will not start or fill with the lid open. |
| A cycle was stopped or paused using the Start/Pause/Unlock button. | The washer may still be spinning. The lid will not unlock until the basket has stopped spinning. This may take several minutes if washing large loads or heavy fabrics. |
