Loading ...
Loading ...
Loading ...
31
BEFORE YOU CALL FOR SERVICE
Please check the following before calling for service. It may save you time and expense.
PROBLEM POSSIBLE CAUSE SOLUTION
1 Part or all of
Cooktop+Microwave
Drawer does not
operate.
• Power outage.
• Fuse/circuit breaker at home doesn’t work.
• Microwave Drawer is in Demo Mode.
• Check house lights to be sure. Call your
local electric company for service.
• Replace the fuse or reset the circuit breaker.
• See page 28 for how to cancel Demo
Mode.
2 Surface units do not
heat.
• No power to the appliance.
• Surface controls improperly set.
• See SOLUTION for PROBLEM 1.
• Check if the controls have been properly
set. See page 13.
3 Surface units too hot or
not hot enough.
• Improper cookware being used. • Use pans which are flat and match the
diameter of the surface unit selected.
4 Surface unit stops
glowing.
• It is normal when turned to a lower setting.
5 Scratches on glass
ceramic cooktop.
• Incorrect cleaning methods were used.
• Cookware with rough bottom has been
used.
• Use the recommended cleaning procedure.
See pages 29-30.
• Use smooth, flat-bottomed cookware.
6 Areas of discoloration
on the cooktop.
• Food spillovers not cleaned before next use. • Use the recommended cleaning procedure.
See pages 29-30.
7 Metal marks on
cooktop.
• Sliding or scraping of metal pans on top. • Do not slide metal pans. When cool, clean
with cooktop cleaning cream to remove the
marks.
8 Brown streaks or specks
on cooktop glass surface.
• Boilovers are cooked onto surface. • Use the recommended cleaning procedure.
See pages 29-30.
9 Food in Microwave
Drawer is not heated.
• No power to the appliance.
• Microwave Drawer controls improperly
set.
• Microwave Drawer is in Demo Mode.
• See SOLUTION for PROBLEM 1.
• Check if the controls have been properly
set. See pages 16-17.
• See page 28.
10 Microwave Drawer light
does not work.
• Light bulb is loose or burned out. • Call for service.
11 Touch controls will not
operate.
• Control Lock is on. • See page 27 to unlock.
12 Strong odor or light
smoke when Cooktop
is turned on.
• This is normal for a new Cooktop. • It will disappear after a few uses. Ventilate
the room to remove odors more quickly.
13 Display intermittently
shows Video Demo and
Set Clock.
• Power failure. • Touch Set Clock pad on the display and
follow the directions. If the oven was in
use, you must reset the cooking function.
14 Steam from the vent.
• When using the microwave feature, it is
normal to see steam from the food coming
out of the vent.
Loading ...