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13
troubleshooting guide
Problem Cause Solution
The processor will not operate. No Power. Check processor is plugged in.
No power/indicator light not lit.
Bowl not fitted to power unit correctly. Check bowl is located correctly and
the handle is situated towards the
right hand side.
Bowl lid not locked on correctly. Check that the lid interlock is
located correctly into the handle
area.
The processor will not work
if the bowl and lid are fitted
incorrectly.
Compact chopper/grinder will not operate. Compact chopper/grinder not locked on correctly. The compact chopper/grinder will not
operate if fitted incorrectly to the
interlock.
Compact chopper/grinder
not assembled correctly.
Check blade unit is fully tightened
onto the compact chopper/grinder jar.
Blender will not operate. Blender not locked on correctly. The blender will not operate if
fitted incorrectly to the interlock.
Blender not assembled correctly. Check blade unit is fully tightened
into the goblet.
Processor stops or slows Overload protection operated. Switch off, unplug and allow the
during processing. Processor overloaded or overheated during appliance to cool down for
operation. approximately 15 minutes.
Maximum capacity exceeded. Refer to the speed chart for maximum
capacities to process.
Blender leaking from blade assembly base. Seal missing. Check seal is fitted correctly and not
Seal incorrectly fitted. damaged. To obtain a replacement
Seal damaged. seal see “service & customer care”.
Blender seal missing from blade unit when The seal is packed pre-fitted to the blade unit. Unscrew goblet and check that seal
removed from packaging. is fitted to blade unit.
To obtain a replacement seal see
“service & customer care”.
Poor performance of tools/attachments. Refer to hints in relevant “using the attachment” section. Check attachments are
assembled correctly.
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