Kwikset 99090-021 SmartCode Electronic Deadbolt Featuring SmartKey

Programming and Troubleshooting Guide - Transcript

• Page 1 - English - : 2015 Spectrum Brands Inc Programming and Troubleshooting Guide Mastercode 2 Troubleshooting Door Jamming and Door Handing 6 Troubleshooting Keypad 11 Troubleshooting Battery 12 Battery FAQ 13 62543 01 1 13 Technical Support 18003275625 wwwkwiksetcom
• Page 2 - English - : 2015 Spectrum Brands Inc Mastercode Programming timeout If no button is pressed for ve seconds the system will time out and you will need to restart the procedure 1 Keep door open Press and HOLD the Program button until the keypad ashes green about 5 seconds 2 Enter new Mastercode 3 Press Lock button once 4 Reenter Mastercode 5 Press Lock button once If programming is successful the keypad will flash green once with one beep If programming is unsuccessful the keypad will ash red three times with three beeps Make sure the Mastercode has not already been programmed Attempt the procedure again making sure to enter the same new Mastercode in step 2 and 4 6 Make sure switch 3 is on and press the Program button once If you hear three beeps and see the keypad ash green three times the Mastercode is enabled Note The lock will time out after ve seconds Using a Mastercode is an optional addedsecurity measure It is not enabled by default A Mastercode is used to add and delete user codes but it cannot unlock the door unless the same code is programmed as a user code though this is not recommended The Mastercode must be 48 digits 62543 01 2 13 Technical Support 18003275625 wwwkwiksetcom A B About the Mastercode Enabling and Setting the Mastercode
• Page 3 - English - : 2015 Spectrum Brands Inc 1 Keep door open Press the Program button once The keypad will ash green and you will hear three beeps 2 Enter Mastercode 3 Press Lock button once 4 Press the Program button the number of times that corresponds to the user code position being programmed Example If programming the third code press the button three times 5 Enter new user code 6 Press Lock button once The procedure for adding user codes is different when the Mastercode is enabled For instuctions on how to add user codes when the Mastercode is disabled see the Installation and User Guide that came with your lock Procedure continued on next page 62543 01 3 13 Technical Support 18003275625 wwwkwiksetcom C Adding User Codes with the Mastercode Enabled
• Page 4 - English - : 2015 Spectrum Brands Inc If programming is successful the keypad will flash green once with one beep If programming is unsuccessful the keypad will ash red three times with three beeps Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt Make sure to enter a valid Mastercode in step 2 7 While the door is open and locked test the user code to make sure it unlocks the door 62543 01 4 13 Technical Support 18003275625 wwwkwiksetcom
• Page 5 - English - : 2015 Spectrum Brands Inc 1 Keep door open Press and HOLD the Program button until the keypad ashes green about 5 seconds 2 Press Lock button once 3 Enter Mastercode 4 Press Lock button once 5 Reenter Mastercode 6 Press Lock button once If programming is successful the keypad will flash green once with one beep If programming is unsuccessful the keypad will ash red three times with three beeps Make sure the Mastercode has been enabled before trying to disable it Attempt the procedure again making sure to enter the same Mastercode in steps 3 and 5 7 Make sure switch 3 is on and press the Program button once If you dont immediately hear three beeps and see the keypad ash green three times the Mastercode is disabled Note The lock will time out after ve seconds 62543 01 5 13 Technical Support 18003275625 wwwkwiksetcom D Disabling and Deleting the Mastercode
• Page 6 - English - : 2015 Spectrum Brands Inc Troubleshooting Door Jamming and Door Handing The door handing process was not executed during installation Perform the door handing process in the Installation Guide The hole in the door is misaligned Disassemble the lock and reinstall it without the adapter ring on the exterior side of the door The wrong deadbolt latch is installed SmartCode deadbolts require a tapered latch bolt for ease of operation If the latch being used is from an older lock it will likely not have a tapered latch bolt Remove the lock from the door including the old latch Replace with the new latch and reinstall the lock The deadbolt latch and strike are misaligned causing the latch to bind Adjust the tab of the lower strike for your knob or lever to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked The lower latch and lower strike for your knob or lever are misaligned putting too much load on the deadbolt latch As a test rotate the turnpiece on the deadbolt so the latch is retracted unlocked and close the door If you have to push pull or lift the door to get it to close adjust the position of the lower strike 62543 01 6 13 Technical Support 18003275625 wwwkwiksetcom A The lock jams and the turnpiece does not rotate smoothly B The lock beeps the keypad fl ashes red and the door cannot lock B The lock beeps the keypad fl ashes red and the door cannot lock
• Page 7 - English - : 2015 Spectrum Brands Inc The hole in the door frame for the latch bolt is not drilled deep enough Make sure the hole in the door frame is drilled at least 1 25 mm deep The mounting plate is placing tension on the torque blade Attempt to lock and unlock the door with the key If it is unable to rotate remove the interior assembly from the mounting plate Test the key again If it is still unable to rotate loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly The clutch is disengaged Remove the interior assembly from the door Verify that the lock can be operated smoothly with the key while the interior is removed Attempt to rotate the turnpiece on the interior assembly If it does not rotate smoothly the clutch has become disengaged Simply rotate the turnpiece 180 clockwise you will need to use force when rotating the turnpiece and you will hear it click This will reengage the clutch Align the turnpiece with the torque blade and reinstall the interior assembly on the door 180 62543 01 7 13 Technical Support 18003275625 wwwkwiksetcom
• Page 8 - English - : 2015 Spectrum Brands Inc The latch is installed upside down A quick way to tell that the latch is upside down is to look at the face of the cylinder If it is upside down the latch is installed upside down Remove the entire lock assembly from the door including the latch Reinstall the latch making sure the word UP faces upward Reinstall the lock If the turnpiece does not align with the torque blade rotate the turnpiece 180 clockwise you will need to use force when rotating the turnpiece and you will hear it click 180 Perform the door handing process once the lock is fully installed 62543 01 8 13 Technical Support 18003275625 wwwkwiksetcom
• Page 9 - English - : 2015 Spectrum Brands Inc The lock interior is not mounted perpendicular to the ground Remount lock interior assembly as illustrated in the Installation Guide The hole in the door is misaligned Disassemble the lock and reinstall it without the adapter ring on the exterior side of the door The latch is installed upside down See page 8 The battery level is too low This is indicated by the keypad ashing red three times with three beeps Use a fresh set of batteries and perform the door handing process again The latch and strike are misaligned causing the latch to bind If you have not already done so perform the door handing process while the door is open If it is successful only when the door is open the latch and strike are not aligned as they should be Ensure door preparation is in accordance with the door drilling instructions available online 62543 01 9 13 Technical Support 18003275625 wwwkwiksetcom C The Status LED is solid red after the door handing process
• Page 10 - English - : 2015 Spectrum Brands Inc The door handing process was not performed correctly Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own The latch is installed upside down See page 8 The mounting plate is placing tension on the torque blade See page 7 The clutch is disengaged See page 7 The latch and strike are misaligned causing the latch to bind If you have not already done so perform the door handing process while the door is open If it is successful only when the door is open the latch and strike are not aligned as they should be Ensure door preparation is in accordance with the door drilling instructions available online The keypad is unresponsive Make sure switch 3 is on Use a fresh set of batteries and perform the door handing process If the latch does not extend or retract and the lock does not beep press each individual key on the keypad one at a time and listen for beeping sound If no beeping is heard this is a keypad error Contact Technical Support for further troubleshooting 62543 01 10 13 Technical Support 18003275625 wwwkwiksetcom D The deadbolt latch does not extend or retract on its own during the door handing process
• Page 11 - English - : 2015 Spectrum Brands Inc Troubleshooting Keypad Keypad error test Install a fresh set of batteries and turn switch 3 to the ON position Test each button on the keypad one at a time and listen for a beep on each button press If beeping is not heard on all buttons contact Technical Support for further troubleshooting Keypad lockout If three incorrect codes were entered within one minute the keypad will lock for 60 seconds No user codes are programmed If there are no codes in the lock the lock button will not lock the door This is indicated by the keypad ashing red three times with three beeps Program at least one user code and test the Lock button again The door handing process was not executed Perform the door handing process following the instructions inside the installation guide The battery is too low to lock the door This is indicated by the keypad ashing red three times with three beeps Remove the batteries and replace with a fresh set The latch is installed upside down See page 8 The mounting plate is placing tension on the torque blade See page 7 The clutch is disengaged See page 7 62543 01 11 13 Technical Support 18003275625 wwwkwiksetcom A B The keypad is unresponsive The Lock button does not lock the door
• Page 12 - English - : 2015 Spectrum Brands Inc Troubleshooting Battery The lock must be replaced Contact Technical Support Keypad error See Keypad error test on page 11 62543 01 12 13 Technical Support 18003275625 wwwkwiksetcom A B The batteries drain within one day The batteries drain within one week
• Page 13 - English - : 2015 Spectrum Brands Inc Battery FAQ How long will the lock operate on a set of batteries Based on 10 operations per day a single new set of Alkaline batteries will operate the lock for over a year What type of batteries do you recommend For best results use new nonrechargeable Alkaline batteries only I am planning to be away for several months Will my lock operate when I get back When the system is idling it consumes minimum power very close to battery shelf life With alkaline batteries the lock should be operable after years of idle I replaced my batteries less than a year ago and need to replace them again Check your door alignment If the deadbolt makes several unsuccessful attempts to lock or unlock the door it may mean that the door is warped and the latch does not line up correctly with the strike Operating the lock excessively reduces battery life Avoid turning on the keypad light unnecessarily What settings should I use to get the maximum battery life out of my lock Set switches 1 2 and 3 to the OFF position 62543 01 13 13 Technical Support 18003275625 wwwkwiksetcom