User Manual GE GTE18GTHLRCC 17.5 Cu. Ft. Top-Freezer Refrigerator

Parts
- If a service part or accessory is no longer available, there is
not a compatible part we can substitute.
- You may be able to locate the part through another source.
Check for an authorized GE Appliances Parts distributor in
your area who may still have the item in inventory. You may
also be able to find the part by conducting an online search
using the part number. Some online parts distributors or
other sites that sell used or refurbished parts may still have
the item in stock.
- If you are unsure which part number you need, locate the
model number of your appliance and find your model on our
Parts and Accessories web site. From there you will be able
to access assembly diagrams that identify replacement parts
from each section of the appliance. If you are unable to
locate your model number or find it on our Parts and
Accessories site, please Contact Us for guided assistance.
Appliances
- When an appliance is no longer manufactured, there is
always a remote possibility it could still be in stock in a
dealer's inventory. Since we are unable to confirm which
models remain in stock at dealer sites, use our Where to Buy
site for a listing of dealers near you to contact. If the model
you would like is not available with any of those dealers, try
expanding your search area.
- Our site provides specifications and product information on
many of our appliances that are no longer manufactured. If
you cannot find your model on our site, Contact Us for
assistance. We can often help provide the specifications you
need, or even assist you with finding a comparable model.
Publications
- Appliances that are 20+ years old may have limited
literature availability (owner's manuals, installation
instructions, energy guide labels, templates, and wiring
diagrams). If you are unable to find literature for your model
on our site, Contact Us for assistance. In some cases, we
may be able to locate the materials.

Parts and accessories may be returned for credit up to 90
days from
the date the part or accessory was shipped to you from our
warehouse. Returns need at least one billing cycle (30 days)
to be
processed before your account can be credited.
- 30 Day Return Policy Items may be returned within 30 days
from the
date they were shipped from our warehouse without a
restocking fee.
- 31-90 Day Return Policy Items may be returned within 31-90
days
from the date they were shipped from our warehouse. A $15
restocking fee will be charged.
- Over 90 Day Return Policy Items that were shipped more
than 90
days ago cannot be returned.

Returning a Part
- If you ordered a part online that you would like to return,
please start
by requesting a Return Materials Authorization (RMA). Once
you
complete and submit the return form, you will receive a
confirmation
email within approximately 20 minutes. Print the shipping
label
included in the email and attach to the outside of your
package. The
label contains the RMA number and correct warehouse
address for
your return. To receive credit for returned part and
accessories, all
items must be in sellable condition. Please allow one billing
cycle for
your refund to be processed.
Parts and accessories
- May be returned for credit within 30 days from the date the
part or
accessory was shipped to you from our warehouse. The part
or
accessory may be returned for a $15 re-stocking fee between
31 and
90 days from shipment. After 90 days the part or accessory
may not
be returned.
Return Shipping
- We do not cover the cost of return shipping, but if the
reason for the
return is determined to be our error, we will refund the
shipping cost
of your original order.
Did not Order Online?
- If the part you would like to return was not ordered online,
please
call 1-800-477-6186 for assistance, Hours of operation:
Monday -
Friday, 9:00 am to 6:00 pm Eastern Time.
Need to Exchange?
- If you're looking to exchange a part or accessory you
purchased,
complete the returns process for the current item and place a
new
order for the item you need.