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First try the solutions suggested here or visit our website at producthelp.whirlpool.com.
If you experience Possible Causes Solution
Temperature and Moisture (cont.)
There is frost/ice
buildup in the freezer
compartment.
The drawer is opened often or left
open.
Minimize drawer openings and close drawer completely
after use.
Poor door seal Ensure door seals are making full contact with the refrigerator
cabinet to allow for an adequate seal.
Temperature controls are not set
correctly.
See the “Using the Controls” section for recommended
temperature settings.
Ice and Water
The ice maker is not
producing ice or is not
producing enough ice.
The refrigerator is not connected to
a water supply or the water supply
shut-off valve is not turned on.
Connect refrigerator to water supply and turn water shut-off
valve to fully open.
There is a kink in the water source
line.
A kink in the line can reduce water ow. Straighten the water
source line.
The ice maker is not turned on. Make sure the ice maker is on. See the “Ice Maker and Storage
Bin” section.
The refrigerator has just been
installed.
Wait 24 hours after ice maker installation for ice production to
begin. Wait 3 days for full ice production.
The refrigerator door is not closed
completely.
Close the door rmly. If it does not close completely, see “The
doors will not close completely” in this table.
A large amount of ice was recently
removed.
Allow sufcient time for ice maker to produce more ice. See the
“Ice Maker and Storage Bin” section for ice production rates.
An ice cube is jammed in the ice
maker.
Remove ice from the ice maker with a plastic utensil.
A water lter is installed on the
refrigerator.
Remove the water lter and operate the ice maker. If ice volume
improves, then the lter may be clogged or incorrectly installed.
Replace lter or reinstall it correctly.
A reverse osmosis water ltration
system is connected to the cold
water supply.
This can decrease water pressure. See the “Water Supply
Requirements” section.
The ice cubes are hollow
or small.
NOTE: This is an
indication of low water
pressure.
The water shut-off valve is not fully
open.
Turn the water shut-off valve fully open.
There is a kink in the water source
line.
A kink in the line can reduce water ow. Straighten the water
source line.
A water lter is installed on the
refrigerator.
Remove lter and operate ice maker. If ice quality improves, then
the lter may be clogged or incorrectly installed. Replace lter or
reinstall it correctly.
A reverse osmosis water ltration
system is connected to the cold
water supply.
This can decrease water pressure. See the “Water Supply
Requirements” section.
Questions remain regarding water
pressure.
Call a licensed, qualied plumber.
TROUBLESHOOTING
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