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Further Steps
If you’re using the recommended wireless charger with an appropriate wall
charger and have removed any potential charging obstructions, but are still
experiencing issues, try:
If your problem has not been solved by following the above steps, please reach out
to us via Amazon’s message center. To expedite your case, please have the following
information at hand: your phone’s model, the type of wall charger you are using, and
the type of phone case you are using (with a link if possible). Optionally, you may
include a video to illustrate the problem you are having.”
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Replacing the cable connecting your wall charger to the wireless charger.
Rebooting your phone.
For Anker 7.5W Wireless Chargers