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13
AFTER-SALES SERVICE
Before contacting the After-Sales
Service:
1. See if you can solve the problem
yourself with the help of the
“Troubleshooting guide”.
2. Switch the appliance o and then on
again to see if the problem has been
eliminated.
For the following problems, contact a
qualied technician or the After-Sales
Service:
If the dishes do not get warm:
• the electrical power cable could be
disconnected or damaged.
If the dishes get too hot:
• the temperature controller could be
faulty.
The On/O switch does not activate
when the appliance is turned on:
• the switch control indicator is faulty.
If the problem persists after the above
checks, contact the nearest After-Sales
Service.
Always specify:
• a brief description of the fault;
• the warming drawer type and exact
model;
• the Service number (the number after
the word Service on the data plate),
located on the outer right edge of the
drawer runner. The Service number is
also given in the warranty booklet;
• your full address;
• your telephone number.
If any repairs are required, contact an
authorized After-Sales Service Center (to
ensure the use of original spare parts and
correct repairs). Failure to comply with
these instructions can compromise the
safety and quality of the product.
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