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50 General Terms and Conditions of Service v.7-1-13
DISPUTE RESOLUTION AND
ARBITRATION
PLEASE READ THIS CAREFULLY; IT AFFECTS
YOUR RIGHTS
In those rare instances where your concern is
not resolved to your satisfaction through calls
to our customer care, you and Sprint each
agree to try to resolve those disputes in good
faith after you provide written notice of the
dispute as set forth below. If the dispute is not
resolved, you and Sprint agree that the dispute
will be resolved through individual binding
arbitration or small claims court, instead of
courts of general jurisdiction.
Mandatory Arbitration and Waiver of
Class Action
Instead of suing in court, you and Sprint agree
to arbitrate all Disputes (as deined below)
on an individual, non-representative,
basis. You agree that, by entering into this
Agreement, you and Sprint are waiving the
right to a trial by jury or to participate in a
class action or representative action. This
agreement to arbitrate is intended to be
broadly interpreted.
In arbitration, there is no judge or jury. Instead
Disputes are decided by a neutral third-party
arbitrator in a more informal process than in
court. In arbitration, there is limited discovery
and the arbitrator’s decision is subject to
limited review by courts. However, just as
a court would, the arbitrator must honor
the terms of the Agreement and can award
damages and relief, including any attorneys’
fees authorized by law.
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