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There is no picture/video/sound, or a distorted picture/video/sound
from an external device, or “Weak or No Signal” is displayed on the TV, or
you cannot find a channel.
• Make sure the connection to the device is correct and that all cables are fully inserted.
• Remove and reconnect all cables connected to the TV and the external devices. Try new
cables if possible.
• Confirm that the correct input source has been selected ( > Source).
• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device
( > Settings > Support > Device Care > Self Diagnosis > Picture Test or Sound Test).
• If the test results are normal, reboot the connected devices by unplugging each device's
power cord and then plugging it in again. If the issue persists, refer to the connection guide
in the user manual of the connected device.
• If you are not using a cable box or satellite box, and your TV is receiving TV signals from an
antenna or a cable wall connector, run Auto Tuning to search for channels ( > Settings
> Broadcasting > (Auto Tuning Settings) > Auto Tuning).
– The Auto Tuning Settings may not appear depending on the model or geographical
area.
– If you are using a cable box or satellite box, please refer to the cable box or satellite box
manual.
The CI+ does not work.
• Your Samsung TV conforms to the CI+ 1.4 standards.
• Where a CI+ Common Interface module is incompatible with this device, then please
remove the module and contact the CI+ operator for assistance.
The remote control does not work.
• Check if the power indicator at the bottom of the TV blinks when you press the remote's
Power button. If it does not, replace the remote control's batteries.
• Make sure that the batteries are installed with their poles (+/–) in the correct direction.
• Try pointing the remote directly at the TV from 1.5-1.8 m away.
• If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the
remote to the TV.
The cable box or satellite box remote control doesn’t turn the TV on or
off or adjust the volume.
• Programme the cable box or satellite box remote control to operate the TV. Refer to the
cable box or satellite box user manual for the SAMSUNG TV code.
English - 30
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