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and are most concerned that you get prompt and high
quality service. The manufacturer’s authorized dealers
have the facilities, factory-trained technicians, special
tools, and the latest information to ensure the vehicle is
fixed correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•
If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•
If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•
Owner’s name and address
•
Owner’s telephone number (home and office)
•
Authorized dealership name
•
Vehicle Identification Number (VIN)
•
Vehicle delivery date and mileage
Chrysler LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
424 IF YOU NEED CONSUMER ASSISTANCE
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