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TROUBLESHOOTING YOUR COFFEEMAKER
PROBLEM POSSIBLE CAUSE SOLUTION
THE COFFEE Coffee grounds other USE COFFEE GRIND
TASTES BAD than for an automatic RECOMMENDED
drip coffeemaker FOR AUTOMATIC
were used. DRIP COFFEEMAKERS.
The ground USE CORRECT
coffee-to-water ratio GROUND
was unbalanced. COFFEE-TO-WATER
RATIO.
The coffeemaker CLEAN COFFEEMAKER
needs cleaning. AS DESCRIBED IN
“CLEANING AND
MAINTAINING YOUR
COFFEEMAKER”
SECTION.
THE GROUNDS ARE The filter is not SEAT FILTER PROPERLY
IN THE COFFEE properly seated WITHIN THE
in the basket. FILTER BASKET.
The filter collapsed. REMOVE FILTER AND
REPLACE.
Do you still have questions? You can call us toll-free at the
Consumer Service Department,1-800-MR COFFEE (1-800-672-6333)
or you can visit us at www.mrcoffee.com.
SERVICE AND MAINTENANCE
Replacement Parts
Replacement parts can be purchased through your
local retailer, online at www.mrcoffee.com, or by
calling our service centers for information on where
you can find a store that carries replacement parts. For
better tasting coffee, we recommend that you use a
MR. COFFEE
®
brand replacement parts.
• Coffee Filters –This coffeemaker uses MR. COFFEE
®
brand
10-12 cup basket-style paper filter or a MR. COFFEE
®
brand
permanent filter.
• Water Filtration – Use MR. COFFEE
®
water filtration
replacement disks (WFF-6) for best results,
• Decanters – This coffeemaker uses the MR. COFFEE
®
brand
12-Cup, Black, Replacement Decanter - PLD12 or MR. COFFEE
®
brand 12-Cup, White, Replacement Decanter - PLD13,
depending on the model and color.
Repairs
If your coffeemaker requires service, do not return it to the
store where you purchased it. All repairs and replacements
must be made by Sunbeam or by an authorized Service Center.
If you live in the U.S. or Canada, please call us at the following
toll-free telephone numbers to find the location of the
nearest authorized service center:
U.S. 1-800-MR COFFEE (1-800-672-6333)
Canada 1-800-667-8623
You may also visit our website at
www.mrcoffee.com
To assist us in serving you, please have the coffeemaker
model number and date of purchase available when you
call. The model number is on the bottom of the coffeemaker.
We welcome your questions, comments or suggestions.
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