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49-1000110 Rev. 0 13
Troubleshooting Tips... Before you call for service
PROBLEM POSSIBLE CAUSES WHAT TO DO
Refrigerator has an odor Food is not sealed or packaged
properly
Re-seal packaging / Place an opened
box of baking soda in the refrigerator,
replace every three months
Interior needs to be cleaned Follow cleaning instructions in Proper
Care and Maintenance section
Light does not come on Refrigerator is unplugged Plug refrigerator in to power source
Light switch gets stuck Switch located at the right of Fresh
Food Compartment. Make sure it
moves freely when manually pressed
in and out
LED light broken Contact after-sale service for
replacement
Frost or ice crystals on frozen
food
Freezer door left open or opened
frequently
Turn temperature knob counter-
clockwise to change to a warmer
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Items blocking freezer air vents
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Move items away from rear wall
Hot or warm air from bottom of
refrigerator
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during refrigeration process
This is normal
Food freezing in refrigerator Food placed too close to the air
vent
Move items away from the air vents
at the top and rear wall of the Fresh
Food section
Temperature control knob set too
low
Adjust the knob counter-clockwise to a
warmer setting
Freezer door pops open when
closing the refrigerator door
Normal if freezer door closes
afterwards on its own
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door closes on its own
If freezer doesn’t close on its
own after popping open, adjust
leveling legs
See leveling leg feature instructions in
Installing Your Refrigerator section
Door does not close properly Refrigerator isn’t level See leveling leg feature instructions in
Installing Your Refrigerator section
Something is obstructing door
closure
Check for and remove obstructions
Vibration or rattling 5HIULJHUDWRULVQRWUHVWLQJ¿UPO\
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See leveling leg feature instructions in
Installing Your Refrigerator section
TROUBLESHOOTING TIPS
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