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10 Troubleshooting
If you think something may be wrong with your refrigerator, you
can carry out some easy checks before calling for service. You
may locate the problem, sparing yourself from inconvenience,
saving time and money.
Problem Solution
When your
appliance is not
operating
• Check that the power cord is plugged
into the power outlet properly and that
the outlet is switched ‘ON’.
• Try running another appliance from the
power outlet. If no power is coming
from the outlet you may have blown
a fuse or tripped a circuit of your
household power supply.
• Try adjusting the temperature control
to a slightly “colder” position.
• It is normal for the freezer fan NOT to
operate during the automatic defrost
cycle, or for a short time after the
appliance is switched on.
When there is
refrigerator/
freezer noise
Modern refrigerators/freezers with
increased storage capacity use high
speed compressors. These can provide
a seemingly high level of sound which
is quite normal. Normal operational
sounds include:
• Occasional gurgling, similar to water
boiling.
• Air flow noise (air circulates because of
a small fan).
• A popping noise heard during
automatic defrost.
Other strange sounds may mean that
you need to check and take action. For
example, noises may mean that:
• The cabinet is not level.
• The floor is uneven or weak.
• Bottles are badly placed and rattling.
• There are vibrations from an object
on top of or behind or beside the
refrigerator.
• The back of the refrigerator cabinet is
touching the wall.
Remember it is quite normal for noise
to seem louder just after the refrigerator
starts operating.
If there are
odours inside the
appliance
• The interior may need cleaning.
• Some foods produce odours.
• Some containers and wrapping can
cause odours.
• Ask yourself if the odour started about
the same time you started storing
something unusual.
When the motor
seems to run
more than
expected
Your new appliance provides you with
large capacities in both the refrigerator
section and the separate freezer. It
is normal for the motor to operate
frequently. However, to keep operation
to a minimum, check the following:
• Are doors kept open too long or too
often?
• Are controls set too cold? Refer to
page 7 “Controlling temperature”.
• Have large amounts of warm food just
recently been stored? Summer, festive
seasons and holidays usually mean a
lot more work for your appliance.
• If the day is hot or the room is very
warm, the appliance will need to run
more than normal.
• The appliance will run more than
normal just after you install it or when
it has been turned off for a long time.
If the temperature
in the refrigerator
is too warm
• Check that the appliance has enough
clearance at the sides, back and top.
Refer to page 5 “Installing your new
appliance”.
• Refer to page 7 “Controlling
temperature”.
• You may have kept the door open too
long or too frequently.
• Food containers or packaging may be
holding a door open.
If the temperature
in the refrigerator
is too cold
• Refer to page 7 “Controlling
temperature”.
• Increase the temperature to avoid high
energy consumption.
If heavy frosting
occurs in the
freezer
Make sure you fully close the freezer and
fridge doors. If the doors are left partly
open a heavy frost will coat the inside of
the freezer. If a frost develops, remove
it. Take care to properly close the doors
and the frost will not reoccur.
If water drips on
the floor
The defrost water tray, (located on the
compressor at the back of the cabinet),
may not be properly positioned, or
the drain tube may not be properly
positioned to direct water into this tray.
You may need to pull the refrigerator
away from the wall to check the tray and
tube.
If you still require service
If you have a problem, and the problem persists after you
have made the checks mentioned above, contact your nearest
Electrolux approved Service Centre or the dealer you bought
the refrigerator from. Be ready to quote the model number,
9-digit PNC and 8-digit serial number, which is stated on the
label inside the refrigerator compartment.
Troubleshooting
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