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14
performance, charge both
earpieces fully.
• The right and left earpieces
are disconnected from each
other. Turn o both earpieces
rst. Then press and hold the
multi-function buttons on both
earpieces for approximately
3 seconds. This will turn the
earpieces on and connect the
two earpieces. Reconnect
the headset to your Bluetooth
device.
• The headset is connected
to more than one Bluetooth
device. Switch o the Bluetooth
function of all connected
devices. Turn o both earpieces.
Then press and hold the
multi-function buttons on both
earpieces for approximately
3 seconds. Reconnect the
headset to your Bluetooth
device. Note that the headset
is designed for connecting to
only one Bluetooth device at
a time. When you reconnect
the headset to your Bluetooth
device, make sure the Bluetooth
function of any other previously
paired/connected devices are
o.
• If the above solutions do not
help, factory reset the headset
(see ‘Factory reset the headset”
on page 9).
For further support, visit www.philips.
com/support.
I hear but cannot control music on my
Bluetooth device (e.g. play/pause/skip
forward/backward).
Make sure the Bluetooth audio source
supports AVRCP (see ‘Technical data”
on page 10).
The volume level of the headset is too
low.
Some Bluetooth devices cannot link the
volume level with the headset through
volume sync. In this case, you have to
adjust the volume on your Bluetooth
device and headset independently to
achieve an appropriate volume level.
What can I do if I lost one of the
earpieces?
Single earpieces are available for
purchase in most countries. You may
contact our local contact center for
further advice, e.g. on local availability,
prices and how to order. You can nd
our contact details on
www.philips.com/support.
I cannot connect the headset to
another device, what do I do?
• Make sure the Bluetooth function of
the previous paired device is turned
o.
• Repeat the pairing procedure on
your second device (see ‘Pair the
headset with your Bluetooth device
at the rst time” on page 6).
I hear sound from only one earpiece.
• If you are in a call, it is normal that
sound comes only from the right
earpiece.
• If you are listening to music but
sound only comes from one
earpiece:
• The other earpiece may be
out of battery. For optimal
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