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13
The Bluetooth device cannot nd the
headset.
• The headset may be connected to
a previously paired device. Turn o
the connected device or move it out
of range.
• Pairing may have been reset or
the headset has been previously
paired with another device. Pair the
headset with the Bluetooth device
again as described in the user
manual (see ‘Pair the headset
with your Bluetooth device at the
rst time” on page 6).
My Bluetooth headset is connected
to a Bluetooth stereo enabled mobile
phone, but music only plays on the
mobile phone speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through
the headset.
The audio quality is poor and crackling
noise can be heard.
• The Bluetooth device is out
of range. Reduce the distance
between your headset and
Bluetooth device, or remove
obstacles between them.
• Charge your headset.
The audio quality is poor when
streaming from the mobile phone is
very slow, or audio streaming does not
work at all.
Make sure your mobile phone not only
supports (mono) HSP/HFP but also
supports A2DP and is BT4.x (or higher)
compatible (see ‘Technical data” on
page 10).
8 Frequently
asked
questions
My Bluetooth headset does not turn
on.
The battery level is low. Charge the
headset.
I cannot pair the Bluetooth headset
with my Bluetooth device.
The Bluetooth is disabled. Enable the
Bluetooth function on your Bluetooth
device and turn on the Bluetooth device
before you turn on the headset.
Pairing does not work.
• Press and hold the multi-function
button on the right earpiece for 4
seconds to power the headset o.
• Make sure you have disabled the
Bluetooth function of any previously
connected Bluetooth devices.
• On your Bluetooth device, delete
‘PHILIPS SHB4385’ from the
Bluetooth list.
• Pair your headset (see ‘Pair the
headset with your Bluetooth device
at the rst time” on page 6).
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