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29
Using SmartDiagnosis™
NOTE
SmartDiagnosis™ function is
available only for the products with a
SmartDiagnosis™ mark.
In case of a mobile phone with static
option, the smart diagnosis function
might not operate.
NOTE
“Smart Diagnosis is a troubleshooting
feature designed to assist, not
replace, the traditional method of
troubleshooting through service calls.
The effectiveness of this feature
depends upon various factors,
including, but not limited to, the
reception of the cellular phone being
used for transmission, any external
noise that may be present during the
transmission, and the acoustics of the
room where the machine is located.
Accordingly, LG does not guarantee
that Smart Diagnosis would accurately
troubleshoot any given issue.”
■ Using SmartDiagnosis™
• Only use this feature when instructed to do
so by the call centre. The transmission
sounds similar to a fax machine, and so
has no meaning except to the call centre.
• SmartDiagnosis™ cannot be activated if
the dryer does not power up. If this
happens, then troubleshooting must be
done without SmartDiagnosis™. If you
experience problems with your dryer, call
the Customer information centre.
Follow the call centre agent's instructions,
and do the following steps when requested:
1. Press the Power button to turn on the
dryer. Do not press any other buttons or
turn the cycle selector knob.
3. Press and hold the “More Time” button
for three seconds, while holding the
phone mouthpiece to the icon or Power
button.
4. Keep the phone in place until the tone
transmission has finished.
The display will count down the time.
• For best results, do not move the phone
while the tones are being transmitted.
• If the call centre agent is not able to get
an accurate recording of the data, you
may be asked to try again.
5. Once the countdown is over and the
tones have stopped, resume your
conversation with the call centre agent,
who will then be able to assist you using
the information transmitted for analysis
during your call to the Customer
information centre.
2. When instructed to do so by the call
centre, place the mouthpiece of your
phone very close to the Power button.
Max. 10 mm
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