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12
TROUBLESHOOTING
If you experience Possible Causes Solution
Vibration or Off-Balance
Check the following for
proper installation or
see the “Using Your Washer”
section.
Feet may not be in contact with
the oor and locked.
Front and rear feet must be in rm contact with oor, and washer must
be level to operate properly.
Washer may not be level.
Check oor for exing or sagging. If ooring is uneven, a 3/4" (19 mm) piece
of plywood under your washer will reduce sound.
See “Level the Washer” in the Installation Instructions.
Load could be unbalanced. Load dry items in loose heaps evenly around basket wall. Adding wet
items to washer or adding more water to basket could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bulky/Bedding cycle for oversized, non-absorbent items such
as comforters or poly-lled jackets.
See the “Cycle Guide” chart and the “Using Your Washer” section.
Noises
Clicking or metallic noises Objects caught in washer
drain system.
Empty pockets before washing. Loose items such as coins could fall
between basket and tub or may block pump. It may be necessary to call
for service to remove items.
It is normal to hear metal items on clothing such as metal snaps, buckles,
or zippers touch against the basket.
Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming sound with
periodic gurgling or surging as nal amounts of water are removed
during the Drain/Spin cycles.
Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have started the
washer. This is normal.
Whirring Basket deceleration may be occurring. You may hear the whirring sound of the basket decelerating. This
is normal.
Water Leaks
Check the following for
proper installation.
Washer not level. Water may splash o basket if washer is not level.
Fill hoses not attached tightly. Tighten ll-hose connection.
Fill hose washers. Make sure all four ll hose at washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it to drainpipe
or laundry tub.
Check household plumbing for leaks
or clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water pipes,
and faucets).
Washer not loaded as recommended. Unbalanced loading can cause basket to be out of alignment and cause
water to splash o tub. See “Using Your Washer” for loading instructions.
Washer Not Performing As Expected
Not enough water
in washer
Load not completely covered in water. This is normal operation for a high eciency washer. If the Water Level
knob is set to Auto setting, the load will not be completely under water.
The washer senses load sizes and adds correct amount of water for
optimal cleaning.
Use Bulky/Bedding or Jeans/Towels cycle for higher water ll, or set
Water Level knob to Deep Fill setting. See “What’s New Under the Lid”
and “Cycle Guide” to match your load with the best cycle.
NOTE: Deep Fill is not available in the Normal cycle mode. Selecting the
Normal cycle with the Deep Fill setting will result in auto sensing of the
water level.
Run Clean Washer cycle to optimize the water level and wash
performance due to soil buildup in washer basket.
First try the solutions suggested here
for assistance and to possibly avoid a service call.
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