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Error and Maintenance Messages
The most common error and maintenance messages are shown in the table. To see more
detailed information, read the Online User's Guide.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go
to your model's FAQs & Troubleshooting page on the Brother Solutions Center at http://
support.brother.com.
Error Message Action
Absorber NearFull
The ink absorber box or flushing box must be replaced soon. Call
Brother Customer Service or a Brother Authorized Service Center to
have your machine serviced.
B&W Print Only
Replace Ink
One or more of the color ink cartridges have reached the end of their
lives.
Replace the ink cartridges.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
The machine will stop all print operations and you will not be able to
use the machine until you change to a new ink cartridge in the
following cases:
• If you unplug the machine or take out the ink cartridge.
• (Windows
®
) If you select Slow Drying Paper in the Basic tab of
the printer driver.
(Macintosh) If you select Slow Drying Paper in the Print Settings
drop-down list of the printer driver.
Cannot Detect
Take out the new ink cartridge and reinstall it slowly and firmly until it
latches.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
Remove the used ink cartridge and install a new one.
Use a new Genuine Brother Innobella Ink Cartridge. If the error is not
cleared, call Brother Customer Service.
Slowly turn the ink cartridge so that the ink supply port is pointing
downward, and then reinstall the cartridge.
Check the model numbers of the ink cartridges and install the correct
ink cartridges.
See Related Information: Supply Specifications at the end of this
section.
Cannot Detect Ink
Use a new Genuine Brother Innobella Ink Cartridge. If the error is not
cleared, call Brother Customer Service.
B
Troubleshooting
35
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