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15
Is the food packaged correctly? Check that all food
is securely wrapped. Wipe off damp food containers
before placing in the refrigerator.
Is the control set correctly for the surrounding
conditions? Refer “Controls” section.
DOOR
THE DOOR IS DIFFICULT TO OPEN
Is the gasket dirty or sticky? Clean the gasket and
the surface that it touches. Rub a thin coat of paraffin
wax on the gasket following cleaning.
THE DOOR WILL NOT CLOSE COMPLETELY
Are food packages blocking the door open?
Rearrange containers so that they fit more tightly and
take up less space.
Are the shelves out of position? Put the shelves
back into their correct positions. Refer “Refrigerator
Use” for more information.
Is the gasket sticking? Clean the gasket and the
surface that it touches. Rub a thin coat of paraffin wax
on the gasket following cleaning.
ASSISTANCE
IF YOU NEED SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service
call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the
complete model and serial number of your appliance.
This information will help us to better respond to your
request. Please refer to the warranty page in this manual
for more information on service.
IF YOU NEED REPLACEMENT PARTS
Component parts should be replaced with like
components and servicing should be done by factory
authorized service personnel, so as to minimize the risk
of possible ignition due to incorrect parts or improper
service.
IN THE U.S.A.
Call the JennAir Customer eXperience Center toll free at
1-800-JENNAIR (1-800-536-6247), or visit our website at
www.jennair.com.
OUR CONSULTANTS PROVIDE ASSISTANCE WITH:
Features and specifications on our full line of
appliances.
Installation information.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors,
and service companies. JennAir designated service
technicians are trained to fulfill the product warranty
and provide after warranty service, anywhere in the
United States.
To locate the JennAir designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
FOR FURTHER ASSISTANCE
If you need further assistance, you can write to JennAir
with any questions or concerns at:
JennAir Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your
correspondence.
IN CANADA
Call the JennAir Canada Customer eXperience Centre toll
free: 1-800-JENNAIR (1-800-536-6247).
OUR CONSULTANTS PROVIDE ASSISTANCE WITH:
Features and specifications on our full line of
appliances.
Use and maintenance procedures.
Accessory and repair parts sales.
Referrals to local dealers, repair parts distributors,
and services companies. JennAir Canada designated
service technicians are trained to fulfill the product
warranty and provide after-warranty service,
anywhere in Canada.
FOR FURTHER ASSISTANCE
If you need further assistance, you can write to JennAir
Canada with any questions or concerns at:
JennAir Canada
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your
correspondence.
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
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