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69TROUBLESHOOTING
ENGLISH
Parts & Features
Problem Possible Cause Solutions
Doors will not close correctly or
pop open.
Food packages are blocking the
door open.
• Rearrange food containers to clear
the door and door shelves.
Ice bin, crisper cover, pans,
shelves, door bins, or baskets are
out of position.
• Push bins all the way in and put
crisper cover, pans, shelves and
baskets into their correct positions.
See the Operation section for more
information.
The doors were removed during
product installation and not
properly replaced.
• Remove and replace the doors
according to the Removing and
Replacing Refrigerator Handles and
Doors section.
Refrigerator is not leveled
properly.
• See Door Alignment in the
Refrigeration Installation section to
level refrigerator.
Doors are difcult to open.
The gaskets are dirty or sticky.
• Clean the gaskets and the surfaces
that they touch. Rub a thin coat of
appliance polish or kitchen wax on
the gaskets after cleaning.
Door was recently closed.
• When you open the door, warmer
air enters the refrigerator. As the
warm air cools, it can create a
vacuum. If the door is hard to open,
wait one minute to allow the air
pressure to equalize, then see if it
opens more easily.
Refrigerator wobbles or seems
unstable
Leveling legs are not adjusted
properly.
• Refer to the Leveling and Door
Alignment section.
Floor is not level.
• It may be necessary to add shims
under the leveling legs or rollers to
complete installation.
Lights do not work. LED interior lighting failure.
• The refrigerator compartment lamp
is LED interior lighting, and service
should be performed by a qualied
technician.
Refrigerator has an unusual odor.
The Air Filter may need to be set
to the MAX setting or replaced.
• Set the Air Filter to the MAX setting.
If the odor does not go away within
24 hours, the lter may need to be
replaced. See the Replacing the
Air Filter section for replacement
instructions.
The interior of the refrigerator is
covered with dust or soot.
The refrigerator is located near a
re source, such as a replace,
chimney, or candle.
• Make sure that the refrigerator is
not located near a re source, such
as a replace, chimney or candle.
Touching the Smart InstaView
display causes a malfunction.
The appliance was not grounded
during installation.
• The appliance should be grounded.
The Smart InstaView display
does not light up or operate when
touched.
The software is not working
properly due to an error.
• Press the switch on the back of the
top left hinge cover to the Off (O)
position and then back On ( | ).
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