FRANÇAISENGLISH ESPAÑOL
OWNER'S MANUAL
FRENCH DOOR
REFRIGERATOR
Read this owner's manual thoroughly before operating the appliance
and keep it handy for reference at all times.
LNXS30996*
www.lg.com
Copyright © 2017 LG Electronics Inc. All Rights Reserved.
MFL70407901
Rev.02_120517
2
TABLE OF CONTENTS
3 PRODUCT FEATURES
4 SAFETY INSTRUCTIONS
4 IMPORTANT SAFETY INSTRUCTIONS
8 PRODUCT SPECIFICATIONS
9 PRODUCT OVERVIEW
9 Exterior
10 Interior
12 INSTALLATION
12 Installation Overview
13 Unpacking the Refrigerator
13 Choosing the Proper Location
15 Removing/Assembling the Doors
19 Connecting the Water Line
22 Turning on the Power
22 Leveling and Door Alignment
25 OPERATION
25 Before Use
26 Control Panel
28 Smart InstaView Display
28 Turning Smart InstaView Display On/Off
29 Applications
30 Smart InstaView
31 Refrigerator Manager
33 Panorama View
34 LG Alexa
35 Settings
36 Ice and Water Dispenser
38 Ice Compartment
39 Automatic Icemaker
40 Storing Food
42 Big Fresh Zone
43 Removing/Assembling the Fresh Zone
Compartment
44 EasyReach™
44 Dairy Corner
45 Door-in-Door
46 EasyLift Bin
47 Freezer Drawer
48 Door Bins
48 Adjusting the Refrigerator Shelves
49 Door Mullion
50 SMART FUNCTIONS
50 Appliance Registration
51 LG SmartThinQ Application
53 Smart Grid Function
55 Smart Diagnosis™ Function
56 MAINTENANCE
56 Cleaning
57 Replacing the Fresh Air Filter
57 Replacing the Water Filter
61 TROUBLESHOOTING
61 FAQs: Frequently Asked Questions
62 Before Calling for Service
71 LIMITED WARRANTY
71 FOR USA
74 FOR CANADA
3PRODUCT FEATURES
ENGLISH
PRODUCT FEATURES
Depending on the model, some of the following functions may not be available.
FILTERED WATER AND ICE DISPENSER
The water dispenser dispenses fresh, chilled water. The ice dispenser dispenses cubed and crushed ice.
DOOR ALARM
The Door Alarm function is designed to prevent refrigerator malfunctioning that could occur if a refrigerator
door or freezer door remains open. If a refrigerator door or freezer door is left open for more than 60 seconds,
a warning alarm sounds at 30-second intervals until it is closed.
AUTO-CLOSING HINGE
The refrigerator doors close automatically with a slight push. (The door only closes automatically when it is
open at an angle less than 30°.)
ICE PLUS
Ice production can be increased by approximately 20 percent when the freezer section is maintained at the
coldest temperature for a 24-hour period.
SMART INSTAVIEW
You can see the inside of the fridge without opening the fridge door and create labels and expiration dates for
food items.
PANORAMA VIEW
Every time the refrigerator door is opened and closed, an image of the refrigerator compartment is created.
View the images by selecting each part of the fridge in the diagram.
LG ALEXA
LG Alexa is capable of voice interaction, music playback, making to-do lists, setting alarms, and providing
weather and other real time information.
4 SAFETY INSTRUCTIONS
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others.
All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.
These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and
tell you what may happen if the instructions are not followed.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, re, death, electric shock, scalding or injury
to persons when using this product, follow basic precautions, including the
following:
California Proposition 65
• This product contains chemicals known to the State of California to cause cancer and birth defects or other
reproductive harm. Wash hands after handling. (USA only)
INSTALLATION
• To reduce the risk of injury to persons, adhere to all industry recommended safety procedures including the
use of long-sleeved gloves and safety glasses.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged cord or plug.
• Only connect this product to a dedicated grounded electrical outlet rated for use with this product (115V,
60 Hz, AC only). It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard
3-prong wall outlet.
• Do not use an outlet that can be turned off with a switch. Do not use an extension cord.
• The appliance must be positioned for easy access to a power source.
• When moving the refrigerator, be careful not to roll over or damage the power cord.
• Contact an authorized service center when installing or relocating the refrigerator.
• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
5SAFETY INSTRUCTIONS
ENGLISH
• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.
• Do not install the refrigerator in a damp or dusty place where insulation on electrical parts may deteriorate.
• Do not place the refrigerator in direct sunlight or expose it to the heat from heating appliances such as
stoves or heaters.
• Do not bend or pinch the power cord excessively or place heavy objects on it.
OPERATION
• Do not hit the glass door panel with excessive force. Do not allow hard objects like cookware or glass
bottles to hit the glass door panel. The glass could break, resulting in a risk of personal injury or refrigerator
damage.
• This product is not to be used for special purposes such as the storage of medicine or test materials or for
use on ships, etc.
• DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in the
refrigerator. They could damage the refrigerator and seriously injure themselves.
• Do not allow children to climb into the refrigerator. They could be trapped and suffocated.
• Children should be supervised to ensure that they do not play with the refrigerator.
• Keep ngers out of pinch point areas; clearances between the doors and cabinets are necessarily small. Be
careful closing doors when children are nearby.
• Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. Doing so
may cause frostbite.
• Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health hazard.
• Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.
• Do not use a cord that shows cracks or abrasion damage along its length or at either the plug or connector
end. Immediately have all power cords that have become frayed or otherwise damaged repaired or replaced
by qualied service personnel.
• Do not operate the refrigerator or touch the power cord with wet hands.
• Do not modify or extend the power cord.
• Do not use an uncertied power outlet. Do not plug appliance into a damaged wall outlet.
• Do not put hands, feet or other objects into the air vents or bottom of the refrigerator. Doing so could result
in personal injury or electric shock.
• In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact an
authorized service center before resuming use. Do not touch the refrigerator or power cord of the
refrigerator.
• Disconnect the power cord immediately and contact an authorized service center if there is a strange noise,
odor, or smoke coming from the appliance.
• Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.
• Do not place or use an electrical appliance inside the refrigerator, unless it is of a type recommended by the
manufacturer.
• Do not put animals inside the appliance.
• Do not place heavy or fragile objects, liquid lled containers, combustible substances, or ammable objects
(such as candles and lamps) on the appliance.
• Avoid contact with any moving parts of the ejector mechanism or with the heater that releases the ice
cubes. DO NOT place ngers in the automatic icemaker when the refrigerator is plugged in.
• When dispensing ice from the dispenser, do not use a fragile container.
• If connected to a circuit protected by fuses, use time delay fuse.
6 SAFETY INSTRUCTIONS
MAINTENANCE
• Do not use a hair dryer to dry the inside of the refrigerator.
• Do not light a candle to remove odors in the refrigerator.
• In the event of a refrigerant leak, move ammable objects away from the refrigerator. Ensure the area is
adequately ventilated and contact an authorized service center.
• Keep ammable materials and vapors, such as gasoline, away from the refrigerator.
• This appliance can be used by children aged from 8 years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or
instruction concerning use of the appliance in a safe way and understand the hazards involved. Children
shall not play with the appliance. Cleaning and user maintenance shall not be made by children without
supervision.
• Unplug the power plug before cleaning or repairing the refrigerator.
• The refrigerator and freezer compartment lights are interior LED lighting, and service should be performed
by a qualied technician.
• Unplug the power plug immediately in the event of a blackout or thunderstorm.
• Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.
• Do not store glass containers or soda in the freezer compartment. Contents may expand when frozen,
break the container and cause injury.
• Do not store, disassemble or repair the appliance yourself or allow unqualied personnel to do so.
• Do not use or place ammable substances (chemicals, medicine, cosmetics, etc) near the refrigerator or
store them inside the refrigerator. Do not place the refrigerator in the vicinity of ammable gas.
DISPOSAL
• Junked or abandoned refrigerators are dangerous, even if they are sitting for only a few days. When
disposing of the refrigerator, remove the packing materials from the door or take off the doors but leave the
shelves in place so that children may not easily climb inside.
• If disposing of a refrigerator, make sure the refrigerant is removed for proper disposal by a qualied servicer.
If you release the refrigerant, you may be ned or imprisoned in accordance with the relevant environmental
law.
GROUNDING INSTRUCTIONS
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with
a qualied electrician or service personnel if you are in doubt whether the appliance is properly grounded.
Do not modify the plug provided with the appliance; if it will not t the outlet, have a proper outlet installed by
a qualied electrician.
• Have a qualied electrician check the wall outlet and wiring for proper grounding.
• Never unplug the appliance by pulling on the power cord. Always grip the plug rmly and pull straight out
from the outlet. Failure to do so may damage the power cord, resulting in a risk of re and electric shock.
7SAFETY INSTRUCTIONS
ENGLISH
CAUTION
To reduce the risk of minor or moderate injury to persons, malfunction, or damage
to the product or property when using this product, follow basic precautions,
including the following:
INSTALLATION
• Do not install the refrigerator where there may be a danger of the unit falling.
• The refrigerator must be properly installed in accordance with the Installation Instructions.
OPERATION
• Do not use aerosols near the refrigerator.
• This appliance is intended to be used only in domestic and similar applications.
• Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they are cracked
or broken.
• Do not overll or pack items too tightly into door bins. Doing so may cause damage to the bin or personal
injury if items are removed with excessive force.
• Do not overll the appliance with food. Doing so may cause personal injury or property damage.
• Do not hang on to or place heavy objects on the refrigerator’s dispenser.
• Do not open the appliance door while the door-in-door is open, or open the door-in-door while the appliance
door is open. The door-in-door may strike the edge of the appliance and be damaged.
MAINTENANCE
• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.
• Remove foreign objects (such as dust and water) off the prongs of the power plug and contact areas. Do
not use a wet or damp cloth when cleaning the plug.
• Do not spray water directly on the inside or outside of the refrigerator.
• Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed to
sudden temperature changes.
SAVE THESE INSTRUCTIONS
8 PRODUCT SPECIFICATIONS
PRODUCT SPECIFICATIONS
The appearance and specications listed in this manual may vary due to constant product improvements.
Electrical requirements: 115 V, 60 Hz
Min. / Max. water pressure: 20 - 120 psi (138 - 827 kPa)
Model LNXS30996*
Description French door refrigerator
Net weight 410lb (186kg)
9
ENGLISH
PRODUCT OVERVIEW
PRODUCT OVERVIEW
The images in this guide may be different from the actual components and accessories, which are subject to
change by the manufacturer without prior notice for product improvement purposes.
Exterior
1
4
2
3
5
6
7
LED Display
Displays the refrigerator and freezer temperature,
the water lter condition and the dispenser mode.
Control Panel
Sets the refrigerator and freezer temperatures,
the water lter condition and the dispenser mode.
Filtered Water and Ice Dispenser
Dispenses puried water and ice.
1
2
3
Refrigerator
Preserves food.
Smart InstaView Display
Door Button
Opens the Door-in-Door Compartment.
Freezer
Preserves frozen food.
4
5
6
7
10 PRODUCT OVERVIEW
Interior
9
7
8
9
11
12
13
1010
2
3
4
1
6
5
11
ENGLISH
PRODUCT OVERVIEW
Bluetooth Speaker
Refer to the speaker manual packed with the
refrigerator.
Panorama View Camera
Every time the refrigerator door is opened and
closed, an image of the refrigerator compartment
is created.
LED Interior Lighting
Lights up the inside of the refrigerator.
Fresh Air Filter
The Fresh Air Filter helps remove odors from the
refrigerator.
Refrigerator Bin
Store beverages, water, etc.
Adjustable Refrigerator Shelf
The refrigerator shelves are adjustable to meet
individual storage needs.
Indoor Ice Bin
Ice cubes are automatically produced.
1
2
3
4
5
6
7
Big Fresh Zone
Preserve vegetables and fruits.
Freezer Bin
Preserve small packaged frozen food or
frequently used foods.
Freezer Drawer
Store long-term frozen items. The number of
drawers may vary by model.
Dairy Corner
Used to preserve dairy products.
Door-in-Door Case
A convenient storage area for frequently-used
items that require easy access.
EasyReach™
Store small items, or defrost an item.
8
9
10
11
12
13
12 INSTALLATION
INSTALLATION
Installation Overview
Please read the following installation instructions rst after purchasing this product or transporting it to another
location.
Unpacking the
Refrigerator
Choosing the Proper
Location
Disassembling/
Assembling
Connecting the Water
Line
Leveling and Door
Alignment
CAUTION
• Connect to potable water supply only.
13INSTALLATION
ENGLISH
Unpacking the Refrigerator
WARNING
• Use two or more people to move and install the
refrigerator. Failure to do so can result in back
injury or other injury.
• The refrigerator is heavy. Protect the oor when
moving the refrigerator for cleaning or service.
Always pull the refrigerator straight out when
moving it. Do not wiggle or walk the refrigerator
when trying to move it, as oor damage could
occur.
• Keep ammable materials and vapors, such as
gasoline, away from the refrigerator. Failure to
do so can result in re, explosion, or death.
NOTE
• Remove tape and any temporary labels from
your refrigerator before using. Do not remove any
warning labels, the model and serial number label,
or the Tech Sheet that is located under the front of
the refrigerator.
• To remove any remaining tape or glue, rub the area
briskly with your thumb. Tape or glue residue can
also be easily removed by rubbing a small amount
of liquid dish soap over the adhesive with your
ngers. Wipe with warm water and dry.
• Do not use sharp instruments, rubbing alcohol,
ammable uids, or abrasive cleaners to remove
tape or glue. These products can damage the
surface of your refrigerator.
• Reinstall or adjust shelves as needed. Refrigerator
shelves are installed in the shipping position.
Reinstall shelves according to your individual
storage needs.
Choosing the Proper
Location
Water
Water supply must be easily connected for the
automatic icemaker.
NOTE
• The water pressure must be 20 - 120 psi or 138 -
827 kPa or 1.4 - 8.4 kgf/cm
2
. If the refrigerator is
installed in an area with low water pressure (below
20 psi or 138 kPa or 1.4 kgf/cm
2
), you can install a
booster pump to compensate for the low pressure.
Electricity
Use an individual, grounded outlet:115 Volts, 60 Hz,
AC, 15 Amps minimum.
WARNING
• Do not overload house wiring and cause a re
hazard by plugging in multiple appliances in the
same outlet with the refrigerator.
• To reduce the risk of electric shock, do not install
the refrigerator in a wet or damp area.
Flooring
To avoid noise and vibration, the unit must be
installed and leveled on a solidly constructed oor. If
required, adjust the leveling legs to compensate for
the unevenness of the oor.
NOTE
• Installing on carpeting, soft tile surfaces, a platform
or weakly supported structure is not recommended.
Ambient Temperature
Install this appliance in an area where the
temperature is between 55 °F (13 °C) and 110 °F
(43 °C).
If the temperature around the appliance is too low or
high, cooling ability may be adversely affected.
14 INSTALLATION
Dimensions and Clearances
• Check the dimensions of the appliance and the installation path to ensure there is sufcient room to move the
refrigerator through doors or narrow openings.
• If an opening is too narrow to t the refrigerator through, the doors must be removed. The right door can only
be removed by authorized LG service personnel. Call an LG Customer Information Center and arrange for
service personnel to be present at the time of installation, if necessary.
• The installation location chosen for the refrigerator should allow space behind the unit for connections and
airow and space in front to open the doors and drawers.
• Too small of a distance from adjacent items may result in lowered freezing capability and increased electricity
consumption charges. Allow at least 24 inches (610 mm) in front of the refrigerator to open the doors, and at
least 2 inches (50.8 mm) between the back of the refrigerator and the wall.
B
A
C
D
F
G
E
M
- List LNXS30996*
A Depth without handle
36 3/8"
(923 mm)
B Width
35 7/8"
(912 mm)
C Height to Top of Case
70 3/4"
(1797 mm)
D Height to Top of Hinge
70 1/2"
(1790 mm)
E Back Clearance
2"
(50 mm)
F Depth without Door
31 3/8"
(797 mm)
G Depth (Total with Door Open 90°)
49 3/4"
(1263 mm)
K Front Clearance
24"
(610 mm)
M Depth with Handle
36 3/8"
(923 mm)
15INSTALLATION
ENGLISH
Removing/Assembling the
Doors
If the entrance door is too narrow for the refrigerator
to pass through, remove the refrigerator doors and
move the refrigerator sideways through the doorway.
The right refrigerator door must only be removed
by authorized LG service personnel. Call an LG
Customer Information Center and arrange for service
personnel to be present at the time of installation, if
necessary.
WARNING
• Use two or more people to remove and install
the refrigerator and freezer doors.
• Disconnect the electrical supply to the
refrigerator before installing.
• Do not put hands, feet or other objects into the
air vents or bottom of the refrigerator.
• Be careful when handling the hinge and stopper.
• Remove food and bins before detaching the
doors.
• Do not hold the handle when removing or
replacing the doors as the handle may come off.
Tools Needed
3/32 in. Allen wrench
1/8 in. Allen wrench
1/4 in. Allen wrench
Removing the Left Refrigerator Door
1
The water supply is connected to the upper
right part of the rear surface of the refrigerator.
Remove the ring in the joint area. Hold the water
supply connection and gently push the collet to
detach the water supply line as shown (1).
(1)
Collet
NOTE
• Detachment of the water supply line is necessary
only when detaching the left refrigerator door.
2
Remove the screw (1) from the hinge cover at the
top of the refrigerator. Lift the hook (not visible),
located at the bottom of the front side of the cover
(2) with a at-head screwdriver.
3
Remove the cover and pull out the water supply
tube (1). Disconnect all wire harnesses (2) .
4
Rotate the hinge lever counterclockwise (1). Lift
the top hinge (2) free of the hinge lever latch.
(1
)
(2)
Hinge Lever Latch
CAUTION
• When lifting the hinge free of the latch, be careful
that the door does not fall forward.
16 INSTALLATION
5
Lift the door from the middle hinge pin and
remove the door.
CAUTION
• Place the door, inside facing up, on a
nonscratching surface.
NOTE
Disassembling/Assembling the Water Lines
Collet
Tube
Insert line
(Correct)
Removing the Right Refrigerator
Door
The right refrigerator door must be removed by
authorized LG service personnel only. Call an LG
Customer Information Center and arrange for service,
if necessary.
17INSTALLATION
ENGLISH
Removing the Freezer Doors
1
Remove the two hinge bolts.
2
Rotate the hinge out of the way so that the door
can be lifted off.
3
Remove the door by raising it from the lower
hinge.
Lower hinge
Assembling the Freezer Doors
1
Lower the door onto the lower hinge pin.
Lower hinge
2
Position the middle hinge pin in place to hold the
door and insert the two hinge bolts.
3
Tighten the two hinge bolts.
18 INSTALLATION
Assembling the Left Refrigerator
Door
Install the left refrigerator door after the right door is
installed.
1
Make sure that the plastic sleeve is inserted in
the bottom of the door. Install the refrigerator door
onto the middle hinge.
2
Fit the hinge (1) over the hinge lever latch and
slot it into place. Rotate the lever clockwise (2)
and fasten the hinge.
Hinge Lever Latch
3
Connect all the wire harnesses.
4
Push the water supply tube into the hole on the
top case and pull it through the backplate.
5
Hold the water supply connection and gently
push in the collet to connect the water supply line
as shown in (1). Insert the tube at least 5/8 inch
(15 mm) into the connector.
Collet
6
Make sure that the door-switch located inside the
cover is tightly connected. Place the cover (1) in
its position and tighten the cover screw (2).
NOTE
Disassembling/Assembling the Water Lines
Collet
Tube
Insert line
(Correct)
• Gently press the collet and insert the tube until only
one line shows on the tube.
(Correct) (Incorrect)
19INSTALLATION
ENGLISH
Connecting the Water Line
Before Beginning
This water line installation is not covered by the
refrigerator warranty. Follow these instructions
carefully to minimize the risk of expensive water
damage.
If necessary, call a qualied plumber to correct water
hammer before installing the water supply line to
the refrigerator. Water banging in the pipes, or water
hammer in residential plumbing can cause damage
to refrigerator parts and lead to water leakage or
ooding.
• Turn the icemaker OFF if the refrigerator will be
used before the water line is connected.
• Do not install the icemaker tubing in areas where
the ambient temperatures fall below freezing.
WARNING
• Connect to potable water supply only.
CAUTION
• To prevent burns and product damage, only
connect the refrigerator water line to a cold water
supply.
• Wear eye protection during installation to prevent
injury.
Water Pressure
The water pressure must be 20-120 psi or
138-827 kPa or 1.4-8.4 kgf/cm² on models without a
water lter and 40-120 psi or 276-827kPa or 2.8-8.4
kgf/cm² on models with a water lter.
If a reverse osmosis water ltration system is
connected to your cold water supply, this waterline
installation is not covered by the refrigerator warranty.
Follow the instructions carefully to minimize the risk
of expensive water damage.
If a reverse osmosis water ltration system is
connected to your cold water supply, the water
pressure to the reverse osmosis system needs
to be a minimum of 40 to 60 psi (276-414 kPa or
2.8-4.2 kgf/cm², less than 2.0-3.0 sec. to ll a cup of 7
oz or 198 cc capacity).
If the water pressure from the reverse osmosis
system is less than 20 psi or 138 kPa or 1.4 kgf/ cm
2
(takes more than 4 seconds to ll a cup of 7 oz or
198 cc capacity):
• Check to see if the sediment lter in the reverse
osmosis system is blocked. Replace the lter if
necessary.
• Allow the storage tank on the reverse osmosis
system to rell after heavy usage.
• If the water pressure remains low, call a licensed,
qualied plumber.
• All installations must be in accordance with local
plumbing code requirements.
Supplies Needed
• Copper or PEX Tubing, ¼ in. outer diameter, to
connect the refrigerator to the water supply. Be sure
both ends of the tubing are cut square. To determine
how much tubing you need, measure the distance
from the water valve on the back of the refrigerator
to the water supply pipe. Then, add 8 feet (2.4 m).
Be sure there is sufcient extra tubing (about 8 feet
[2.4 m] coiled into 3 turns of about 10 in. [25 cm]
diameter) to allow the refrigerator to move out from
the wall after installation.
• Power drill.
• ½ in. or adjustable wrench.
• Flat-blade and Phillips-head screwdrivers.
• Two ¼ in. outer diameter compression nuts and
2 ferrules (sleeves) to connect the copper tubing to
the shutoff valve and the refrigerator water valve.
• If your existing copper water line has a ared tting
at the end, purchase an adapter (available at
plumbing supply stores) to connect the water line
to the refrigerator OR cut off the ared tting with a
tube cutter and then use a compression tting.
20 INSTALLATION
• Shutoff valve to connect to the cold water line.
The shutoff valve should have a water inlet with a
minimum inside diameter of 5/32 in. at the point of
connection to the COLD WATER LINE. Saddle-type
shutoff valves are included in many water supply
kits. Before purchasing, make sure a saddle-type
valve complies with your local plumbing codes.
NOTE
• A self-piercing saddle type water valve should not
be used.
Water Line Installation Instructions
WARNING
Electric Shock Hazard:
• When using any electrical device (such as a
power drill) during installation, be sure the device
is battery-powered, double-insulated or grounded
in a manner that will prevent the hazard of
electric shock.
Install the shutoff valve on the nearest frequently
used drinking water line.
1
Shut off the main water supply.
Turn on the nearest faucet to relieve the pressure
on the line.
2
Choose the valve location.
Choose a location for the valve that is easily
accessible. It is best to connect into the side of
a vertical water pipe. When it is necessary to
connect into a horizontal water pipe, make the
connection to the top or side, rather than at the
bottom, to avoid drawing off any sediment from
the water pipe.
3
Drill the hole for the valve.
• Drill a ¼ in. hole in the water pipe using a sharp
bit. Remove any burrs resulting from drilling the
hole in the pipe. Be careful not to allow water
to drain into the drill. Failure to drill a ¼ in. hole
may result in reduced ice production or smaller
cubes.
NOTE
• The hookup line cannot be white, plastic tubing.
Licensed plumbers must use only copper tubing
(NDA tubing #49595 or #49599) or Cross Link
Polyethylene (PEX) tubing.
4
Fasten the shutoff valve.
Fasten the shutoff valve to the cold water pipe
with the pipe clamp.
Pipe Clamp
Saddle-Type
Shutoff Valve
Vertical Cold
Water Pipe
NOTE
• Commonwealth of Massachusetts Plumbing Codes
248CMR shall be adhered to. Saddle valves are
illegal and use is not permitted in Massachusetts.
Consult with your licensed plumber.
5
Tighten the pipe clamp.
Tighten the clamp screws until the sealing washer
begins to swell.
Pipe Clamp
Clamp Screw
Washer
Inlet End
NOTE
• Do not over tighten clamp or you may crush the
tubing.
21INSTALLATION
ENGLISH
6
Route the tubing.
Route the tubing between the cold water line and
the refrigerator.
Route the tubing through a hole drilled in the wall
or oor (behind the refrigerator or adjacent base
cabinet) as close to the wall as possible.
NOTE
• Be sure there is sufcient extra tubing (about 8 ft.
coiled into three turns of about 10 in. diameter) to
allow the refrigerator to move out from the wall after
installation.
7
Connect the tubing to the valve.
Place the compression nut and ferrule (sleeve)
for copper tubing onto the end of the tubing and
connect it to the shutoff valve.
Make sure the tubing is fully inserted into the
valve. Tighten the compression nut securely.
Saddle-Type
Shutoff Valve
Packing Nut
Outlet Valve
Compression Nut
Ferrule (sleeve)
8
Flush out the tubing.
Turn the main water supply on and ush out the
tubing until the water is clear. Shut the water off at
the water valve after about one quart of water has
been ushed through the tubing.
9
Connect the tubing to the refrigerator.
NOTE
• Before making the connection to the refrigerator, be
sure that the refrigerator power cord is not plugged
into the wall outlet.
• Remove the plastic exible cap from the water
valve.
• Place the compression nut and ferrule (sleeve) onto
the end of the tubing as shown.
• Insert the end of the copper tubing into the
connection as far as possible. While holding the
tubing, tighten the tting.
Tubing Clamp
¼ in. Compression Nut
Ferrule (sleeve)
¼ in. Tubing
Refrigerator Connection
10
Turn the water on at the shutoff valve.
Tighten any connections that leak.
CAUTION
• Check for leaks at all water line connections.
22 INSTALLATION
Turning on the Power
• After installing, plug the refrigerator’s power cord
into a 3-prong grounded outlet and push the
refrigerator into the nal position.
CAUTION
• Connect to a rated power outlet.
• Have a qualied electrician check the wall outlet
and wiring for proper grounding.
• Do not damage or cut off the ground terminal of
the power plug.
Position the Refrigerator
• Arrange the coil of tubing so that it does not vibrate
against the back of the refrigerator or against the
wall. Push the refrigerator back to the wall.
Start the Icemaker
• If the water line is connected, set the icemaker
power switch to the ON position.
• The icemaker will not begin to operate until it
reaches its operating temperature of 15 °F (–9 °C)
or below. It will then begin operation automatically if
the icemaker power switch is in the ON (I) position.
Leveling and Door Alignment
Leveling
The refrigerator has two front leveling legs. Adjust the
legs to alter the tilt from front-to-back or side-to side.
If the refrigerator seems unsteady, or the doors do
not close easily, adjust the refrigerator’s tilt using the
instructions below:
1
Turn the leveling leg to the left to raise that side
of the refrigerator or to the right to lower it. It may
take several turns of the leveling leg to adjust the
tilt of the refrigerator.
NOTE
• A are nut wrench works best, but an open-end
wrench will sufce. Do not over-tighten.
2
Open both doors and check to make sure that
they close easily. If the doors do not close easily,
tilt the refrigerator slightly more to the rear by
turning both leveling legs to the left. It may take
several more turns, and be sure to turn both
leveling legs the same amount.
23INSTALLATION
ENGLISH
Door Alignment
Leveling the doors may not be possible when the
oor is not level, or is of weak or poor construction.
The refrigerator is heavy and should be installed on
a rigid and solid surface. Some wood ooring may
cause leveling difculties if it exes excessively.
Refrigerator Door Alignment
• If either refrigerator door is lower, open the door,
lift it, and turn the hinge bolt using the wrench as
shown. (For upper refrigerator doors, use wrench
1.)
• If the right side door is lower, lift the right side door,
and use a pair of long nose pliers (not supplied) to
additionally insert a snap ring (3) as shown in the
drawing, until the doors are aligned.
Height difference
Refrigerator left hand
door
Refrigerator right hand
door
Freezer Door Alignment
• Method 1 is recommended.
• For freezer doors, use wrench (2).
Height difference
Method 1
Open the door, and adjust the height by tightening
the nut above the foot with the wrench (2).
Raise door
Wrench
Lower door
24 INSTALLATION
Method 2
• Only allows a maximum of 3mm of adjustment.
1
Use the wider side of the number (2) wrench to
unscrew the locking nut.
Unscrew nut
2
Use the narrower side of the wrench to
turn the adjustment hinge pin clockwise or
counterclockwise, and adjust the gap difference
between the refrigerator and the freezer door.
Locking nut
Adjustment hinge
pin
Lower door
Raise door
3
After the door heights are adjusted,
completely tighten the locking nut by turning it
counterclockwise.
Tighten nut
CAUTION
• Do not adjust the height of the hinge pin too
much. The hinge pin can fall out. (Maximum
height adjustment: 3mm)
25OPERATION
ENGLISH
OPERATION
Before Use
Clean the refrigerator.
Clean the refrigerator thoroughly and wipe off all dust that accumulated during shipping.
CAUTION
• Do not scratch the refrigerator with a sharp object or use a detergent that contains
alcohol, a ammable liquid or an abrasive when removing any tape or adhesive from
the refrigerator. Remove adhesive residue by wiping it off with your thumb or dish
detergent.
• Do not peel off the model or serial number label or the technical information on the rear
surface of the refrigerator.
Open refrigerator and freezer doors to ventilate the interior.
The inside of the refrigerator may smell like plastic at rst. Remove any adhesive tape from
inside the refrigerator and open the refrigerator and freezer doors for ventilation.
Connect the power supply.
Check if the power supply is connected before use.
Read the “Turning On The Power” section.
Turn off the icemaker if the refrigerator is not yet connected to the water supply.
Turn off the automatic icemaker and then plug the power plug of the refrigerator into the
grounded electrical outlet. (This applies only to models with icemakers.)
CAUTION
• Running the automatic icemaker before connecting it to the water supply may cause the
refrigerator to malfunction.
Wait for the refrigerator to cool.
Allow the refrigerator to run for at least two to three hours before putting food in it. Check the
ow of cold air in the freezer compartment to ensure proper cooling.
CAUTION
• Putting food in the refrigerator before it has cooled could cause the food to spoil, or a
bad odor to remain inside the refrigerator.
The refrigerator makes a loud noise after initial operation.
This is normal. The volume will decrease as the temperature decreases.
26 OPERATION
Control Panel
Depending on the model, some of the following functions may not be available.
Control Panel Features
7
9
5
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8
NOTE
• When the refrigerator is in the Power Saving Mode, the display remains off until a door is opened or a button is
pressed. Once on, the display remains on for 20 seconds.
Ice Plus
This function increases both ice making and
freezing capabilities.
• Press the Ice Plus button to illuminate the icon
and activate the function for 24 hours. The
function automatically shuts off after 24 hours.
• Stop the function manually by pressing the
button once more.
* Ice On/Off
Press the Ice On/Off button for three seconds to
turn the icemaker on/off.
Smart Grid
Press the Smart Grid button to turn the Smart
Grid function On/Off. When the function is on,
the icon illuminates. The Smart Grid function
automatically turns on when the refrigerator is
connected to the Wi-Fi network.
When the refrigerator is responding to a Demand
Response (DR) message from the electric
company, the Grid text illuminates.
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2
3
* Wi-Fi
Press and hold the Wi-Fi button for 3 seconds to
connect to the network.
Freezer Temperature
Indicates the set temperature of the freezer
compartment in Celsius (°C) or Fahrenheit (°F).
The default freezer temperature is 0°F (-18 °C).
Press the Freezer button repeatedly to select a
new set temperature from -6 °F to 8 °F (-21 °C to
-13 °C).
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5
27OPERATION
ENGLISH
NOTE
• To change the temperature mode from °F
to °C (or vice versa) press and hold the
Refrigerator and Freezer Temperature
buttons simultaneously for approximately ve
seconds. The temperature indicator on the
display window switches between Celsius and
Fahrenheit.
• The displayed temperature is the target
temperature, and not the actual temperature
of the refrigerator. The actual refrigerator
temperature depends on the food inside the
refrigerator.
Refrigerator Temperature
Indicates the set temperature of the refrigerator
compartment in Celsius (°C) or Fahrenheit (°F).
The default refrigerator temperature is 37 °F (3
°C). Press the Refrigerator button repeatedly to
select a new set temperature from 33 °F to 46 °F
(1 °C to 8 °C).
Fresh Air Filter
The Fresh Air Filter helps remove odors from
the refrigerator. The Fresh Air Filter has two
settings, Auto and Power. In Auto mode, the
Fresh Air Filter cycles on and off in increments
of ten minutes on and 110 minutes off. If set to
the Power mode, the Fresh Air Filter stays on
continuously for four hours, cycling on and off in
increments of ten minutes on and ve minutes
off. After four hours, the Fresh Air Filter switches
back to Auto mode.
• Press the Fresh Air Filter button repeatedly to
toggle between Power mode and Auto mode.
NOTE
• Replace the air lter when the Replace Filter
icon turns on. After replacing the air lter, press
and hold the Fresh Air Filter button for three
seconds to turn the icon light off. Replace the
air lter approximately every six months.
Replace Filter
When the Replace Filter icon turns on, the air
lter needs to be replaced. After replacing the air
lter, press and hold the Fresh Air Filter button for
three seconds to turn the icon light off. Changing
the air lter approximately every six months is
recommended.
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7
8
* Lock
The Lock function disables every other button on
the display.
• When power is initially connected to the
refrigerator, the Lock function is off.
• To lock the control panel buttons, press and
hold the Lock button until the closed Lock
icon appears in the display and the function is
activated.
• To disable the Lock function, press and hold the
Lock button for approximately three seconds.
Water Filter
Replace the water lter when the Replace Filter
icon turns on. After replacing the water lter,
press and hold the Water Filter button for three
seconds to turn the icon light off. Replace the
water lter approximately every six months.
CAUTION
Display Mode (For Store Use Only)
• The Display Mode disables all cooling in the
refrigerator and freezer sections to conserve
energy while on display in a retail store. When
activated, OFF is displayed on the control panel
and the display remains on for 20 seconds.
To deactivate / activate:
• With either refrigerator door opened, press and
hold the Refrigerator and Ice Plus buttons at the
same time for ve seconds. The control panel
beeps and the temperature settings display to
conrm that Display Mode is deactivated. Use
the same procedure to activate Display Mode.
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10
28 OPERATION
Smart InstaView Display
Touch the Smart InstaView display once to wake it up
and display weather information.
Touch the Smart InstaView display again to display
the last application used.
Touch the applications button (
) at the bottom left
of the display to view all applications.
NOTE
• The Smart InstaView display turns on:
- when the power is turned on,
- when the screen is touched, and
- when a fridge compartment door or the door-in-
door is opened.
• The Smart InstaView display turns off automatically
to save energy:
• Buttons on the display react in response to objects
that have static electricity.
• If the display is off, touching it once will wake it
up. Touch the display again to activate the desired
function.
• If there is any nger or skin contact with the Smart
InstaView display while cleaning it, the button
functions may operate.
• Buttons may not function properly if the display is
dirty or you touch it through a cloth or gloves.
• If the display is wet, it may not work or buttons may
malfunction.
Turning Smart InstaView
Display On/Off
The Smart InstaView display power can be turned on
or off by pressing the switch on the back of the top left
hinge cover.
NOTE
• If the Smart InstaView display, camera, or Wi-Fi
function does not operate normally, toggle the switch
to the Off (O) position and then back On ( | ). The
Smart InstaView display, camera, and Wi-Fi should
then operate properly.
• Turning off the Smart InstaView display disables all
Wi-Fi functions. The Smart Grid function and all other
smart functions will not work. The switch does not
affect the food storage function.
29OPERATION
ENGLISH
Applications
Smart InstaView
See inside the fridge without opening the fridge
door. Create labels and expiration dates for food
items.
LG Alexa
Ask LG Alexa questions. (“Alexa, how is the
weather today?”)
Panorama View
Check the shelves and door bins without opening
the fridge.
Recipe
Search through hundreds of preloaded recipes.
Shopping List
Create and manage shopping lists.
Check your shopping lists remotely with the
SmartThinQ application.
Smart Label
See labels or expiration dates you have created
for food items.
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2
3
4
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6
Internet
Search the internet for recipes or other
information.
Weather
Check weather information.
Gallery
Upload and manage photos through the
SmartThinQ application.
Refrigerator Manager
Manage functions such as the refrigerator
temperature, freezer temperature, and door
alarm.
Settings
Set up notications and change settings such as
date and time and screen brightness.
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8
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30 OPERATION
Smart InstaView
Select the Smart InstaView application and touch the screen to bring up the smart label menu.
The smart label menu includes features that are useful for food management.
Use these features to set a kitchen timer, label food items, or input the expiration date for each item so the
refrigerator can remind you when foods are near expiration.
Shows all applications.
Turns the LED lamp on or off, switching the glass from clear to frosted.
Shows or hides smart labels (memos, stickers, expiration dates, and timers).
Write a memo to display on the screen.
Create a sticker to label food items on the screen.
Set food expiration dates for display on the screen.
Set a timer to appear on the screen.
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2
3
4
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6
7
31OPERATION
ENGLISH
Refrigerator Manager
Refrigerator Temperature
Indicates the set temperature of the
refrigerator compartment in Celsius (°C)
or Fahrenheit (°F). The default refrigerator
temperature is 37 °F (3 °C). Press the – or +
button to select a new set temperature from
33 °F to 46 °F (1 °C to 8 °C).
Freezer Temperature
Indicates the set temperature of the freezer
compartment in Celsius (°C) or Fahrenheit
(°F). The default freezer temperature is 0 °F
(-18 °C). Press – or + button to select a new
set temperature from -6 °F to 8 °F (-21 °C to
-13 °C).
Fresh Air Filter
The Fresh Air Filter helps remove odors
from the refrigerator. The Fresh Air Filter
has two settings, Auto and Power. In Auto
mode, the Fresh Air Filter cycles on and
off in increments of 10 minutes on and 110
minutes off. If set to the Power mode, the
Fresh Air Filter stays on continuously for 4
hours, cycling on and off in increments of 10
minutes on and 5 minutes off. After 4 hours,
the Fresh Air Filter switches back to Auto
mode.
• Press the Fresh Air Filter button repeatedly
to toggle between Power mode and Auto
mode.
Ice Plus
This function increases both ice making and
freezing capabilities.
• Press the Ice Plus button to activate
the function for 24 hours. The function
automatically shuts off after 24 hours.
• Stop the function manually by pressing the
button once more.
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2
3
4
32 OPERATION
Door Alarm
A chime sounds if the refrigerator door is left
open. Press the Door Alarm button to turn
the chime on or off.
Unit
Press the Unit button to change the
temperature mode from °F to °C (or vice
versa) . The temperature indicator on the
display window switches between Celsius
and Fahrenheit.
Fresh Air Filter Reset
Replace the air lter when the Fresh Air
Filter Reset icon turns on. After replacing,
press the Reset button.
• When it’s time to replace the air lter, the
Reset function is activated and an alert
appears at the top of the screen.
• Replace the air lter approximately every
six months.
Water Filter Reset
Replace the water lter when the Water
Filter Reset icon turns on. After replacing,
press the Reset button.
• When it’s time to replace the water lter,
the Reset function is activated and an alert
appears at the top of the screen.
• Replace the air lter approximately every
six months.
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8
33OPERATION
ENGLISH
Panorama View
Every time the refrigerator door is opened and closed,
an image of the refrigerator compartment is created.
View the images by selecting each part of the fridge in
the diagram.
• Touch an image to bring up the smart label functions
(stickers, memos, timers and expiration dates).
NOTE
• When viewing the inside of the refrigerator
compartment remotely on your smartphone, the
image quality may be slightly lower.
• If you open the refrigerator door and close it
immediately, the image may not be captured
properly.
• Depending on the storage conditions inside, some
parts of the refrigerator may not be visible, and the
Smart InstaView images may differ from reality.
• If only the Smart InstaView door is opened and
closed, the door bin image is not captured.
• If the refrigerator door is closed very quickly after
storing items in the crispers, the crisper image may
not be captured properly.
• Open the crisper drawers more than halfway to
capture an image of the contents properly.
• If the crispers are opened and closed quickly, the
image function may not be activated.
• If the crispers are not closed completely, the crisper
image may not be captured properly.
• If the sliding shelf is opened to access the crispers,
the shelf may interfere with the image function.
• If the crispers are left open and the refrigerator
doors are closed, the view of the Easy Reach
compartments will be blocked by the crispers.
• If your hand blocks the food or the Panorama View
tag while closing the crispers, the image of the
contents may not be captured properly.
• If the Panorama View tag is scratched or dirty,
the captured images may be distorted. Clean the
Panorama View tag on the crispers frequently with
a soft cloth. Do not use alcohol or thinners to clean
the tag or the print may be erased.
• If the Wi-Fi connection is disconnected or unstable,
images may not be transmitted to your smartphone.
Video transmission may take up to 3 minutes
depending on the network.
• If there is condensation on the Easy Reach lids,
stored food images may not be displayed properly.
• If the camera lens in the fridge is stained or dirty, the
transmitted image may not be clear. Clean the lens
frequently with a soft cloth.
• If the refrigerator door is closed quickly, the door bin
image may not be clear.
• If the Panorama View images do not appear, open
and close the refrigerator doors.
34 OPERATION
LG Alexa
LG Alexa is capable of voice interaction, music
playback, making to-do lists, setting alarms, and
providing weather and other real-time information.
• Launch the LG Alexa app and speak your request
clearly.
• If you are running an application other than LG Alexa,
or if the screen is in sleep mode, say "Alexa“ to wake
it up.
For example, try the following:
• "Alexa, how is the weather today?"
• "Alexa, what’s on my schedule for today?"
• "Alexa, play music"
NOTE
• Performance depends on the user's voice, tone,
intonation or the ambient noise level.
• If the surrounding environment is noisy, the requested
operation may not be performed properly.
• To avoid damaging the function, do not insert sharp
objects such as drills or awls into the hole at the top of
the control panel.
35OPERATION
ENGLISH
Settings
Change detailed settings on the refrigerator.
Display & Volume
Set the screen brightness and volume.
Wi-Fi
Connect the appliance to Wi-Fi.
Date & Time
Set the correct date and time for your location.
Region
Set the region where the appliance is installed.
Alerts
Set timer notications and food expiration date
notications.
My Account
Register the product to an LG account to use the
LG SmartThinQ application. If you don’t have an
LG account, follow the onscreen instructions to
create one.
Smart Diagnosis™
Use the Smart Diagnosis function if the product has
a malfunction.
Smart Data
Set up functions that are optimized based on
product usage patterns.
Refrigerator Information
Check the model name and software version
information.
User Guide
Provides guidance on how to use the control
window.
Factory Data Reset
Erase the appliance settings and return it to the
condition it was in when shipped from the factory.
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36 OPERATION
Ice and Water Dispenser
CAUTION
• Keep children away from the dispenser. Children
may play with or damage the controls.
• Throw away the rst few batches of ice (about 24
cubes) after installation. This is also necessary
if the refrigerator has not been used for a long
time.
• If ice or water dispenses unexpectedly, turn off
the water supply and contact an LG Electronics
Customer Information Center.
• Never use a glass that is exceptionally narrow
or deep. Ice may jam in the ice passage and
refrigerator performance may be affected.
• Never remove the dispenser cover.
Dispenser
Ice and Water
Dispenser Paddle
Support
Using the Dispenser
1
Press on the Water, Cubed, or Crushed text
above the dispenser paddle to select from water,
cubed ice, or crushed ice.
2
Press a glass against the dispenser paddle to
start dispensing.
CAUTION
• Throw away the rst few batches of ice (about 24
cubes). This is also necessary if the refrigerator
has not been used for a long time.
NOTE
• To dispense cold water or ice, push on the
dispenser paddle with a glass.
• The rst ice and water dispensed may include
particles or odor from the water supply line or the
water tank. Throw away the rst few batches of
ice (about 24 cubes). This is also necessary if the
refrigerator has not been used for a long time.
• The dispenser will not operate when either of the
refrigerator doors is open.
• If discolored ice is dispensed, check the water lter
and water supply. If the problem continues, contact
an LG Electronics Customer Information Center.
Do not use the water or ice until the problem is
corrected.
• Dispense ice into a glass before lling it with water
or other beverages. Splashing may occur if ice is
dispensed into a glass that already contains liquid.
• Some dripping may occur after dispensing. Hold the
cup beneath the dispenser for a few seconds after
dispensing to catch all of the drops.
• Keep containers at an appropriate distance from
the dispensers. Tall, narrow glasses should be
held far enough from the ice outlet to prevent ice
from jamming in the ice chute. A container with a
very small opening should be held as close to the
dispenser as possible to avoid spilling.
• Keep the glass at a proper distance from the ice
outlet. A glass held too close to the outlet may
prevent ice from dispensing.
37OPERATION
ENGLISH
Locking the Dispenser
Press the Lock button on the control panel for 3
seconds to lock or unlock the dispenser and all of the
control panel functions.
The control panel functions are disabled on both the
control panel and the Smart InstaView display.
Cleaning the Dispenser Drip Tray
1
Pull the tray forward until it stops.
2
Place hands underneath the tray and gently pull
the tray forward to pop it off the support.
3
The dispenser tray and support can easily
become wet or dirty. Remove the tray periodically
and clean it and the support with a damp
dishcloth. Dry off the tray and the support before
reinstalling the tray.
38 OPERATION
Ice Compartment
Keep the ice compartment door closed tightly. If the
ice compartment door is not closed tightly, the cold
air in the ice bin will freeze food in the refrigerator
compartment. This could also cause the icemaker to
stop producing ice.
CAUTION
• Keep hands and tools out of the ice compartment
door and dispenser chute. Failure to do so may
result in damage or personal injury.
In-Door Ice Bin
Depending on the model, some of the following
functions may not be available.
The icemaker stops producing ice when the indoor
ice bin is full. To make room for additional ice,
empty the ice bin into the extra ice bin in the freezer
compartment. During use, the ice may stack unevenly
in the bin, causing the icemaker to misread the
number of ice cubes and stop producing ice. Shaking
the ice bin to level the ice within it can reduce this
problem.
If the icemaker is turned OFF for an extended period
of time, the ice compartment will gradually warm up
to the temperature of the refrigerator compartment.
To prevent ice cubes from melting and leaking from
the dispenser, ALWAYS empty the ice bin when the
icemaker is turned OFF for more than a few hours.
The ice passage may become blocked with frost
if only crushed ice is used. Remove the frost that
accumulates by removing the ice bin and clearing the
passage with a rubber spatula. Dispensing cubed ice
can also help prevent frost buildup.
CAUTION
• When handling the ice bin, keep hands away
from the icemaker tray area to avoid personal
injury.
• Storing cans or other items in the ice bin will
damage the icemaker.
• Never use thin crystal glasses or containers to
collect ice. Such containers may chip or break
resulting in glass fragments in the ice.
Detaching the In-Door Ice Bin
1
Gently pull the handle to open the ice
compartment.
2
To remove the in-door ice bin, grip the front
handle, slightly lift the lower part, and slowly pull
out the bin as shown.
Assembling the In-Door Ice Bin
1
Carefully insert the in-door ice bin, slanting the
top slightly to t it under the icemaker.
2
Gently push the handle to close the ice
compartment.
CAUTION
• When handling the ice bin, keep hands away
from the icemaker tray area to avoid personal
injury.
• Avoid touching the auto shutoff (feeler arm)
when replacing the ice bin. See the label on the
ice compartment door for details.
39OPERATION
ENGLISH
Automatic Icemaker
Depending on the model, some of the following
functions may not be available.
Auto shutoff (feeler arm)
NOTE
• Ice is made in the automatic icemaker and sent
to the dispenser. The icemaker produces 50 - 80
cubes in a 24-hour period, depending on freezer
compartment temperature, room temperature,
number of door openings and other operating
conditions.
• It takes about 12 to 24 hours for a newly installed
refrigerator to begin making ice.
• Ice-making stops when the in-door ice bin is full.
When full, the in-door ice bin holds approximately 6
to 8 (12-16 oz.) glasses of ice.
• Foreign substances or frost on the ice-detecting
sensor can interrupt ice production. Make sure
the sensor area is clean at all times for proper
operation.
• To increase ice production, use the Ice Plus
function. The function increases both ice making
and freezing capabilities.
WARNING
Personal Injury Hazard
• DO NOT place ngers or hands on the automatic
ice making mechanism while the refrigerator is
plugged in.
CAUTION
Never store beverage cans or other items in
the ice bin for the purpose of rapid cooling.
Doing so may damage the icemaker or the
containers may burst.
• To avoid personal injury, keep hands out of the
ice door and passage.
Turning the Automatic Icemaker On
or Off
To turn the automatic icemaker On/Off, press and
hold the Ice On/Off button on the control panel for
three seconds.
Normal Sounds You May Hear
• Keeping the power turned on to the icemaker
before the water line is connected can damage the
icemaker.
• The icemaker water valve buzzes as the icemaker
lls with water. If the Ice On/Off button is in the ON
mode, it will buzz even if it has not yet been hooked
up to water. To stop the buzzing, press the Ice On/
Off button to turn it off.
• You will hear the sound of cubes dropping into the
bin and water running in the pipes as the icemaker
rells.
Preparing for Vacation
Set the Ice On/Off button to OFF and shut off the
water supply to the refrigerator.
NOTE
• The ice bin should be emptied any time the Ice On/
Off button is turned to the OFF mode.
If the ambient temperature will drop below freezing,
have a qualied technician drain the water supply
system to prevent serious property damage due
to ooding caused by ruptured water lines or
connections.
40 OPERATION
Storing Food
Where to Store Food
Depending on the model, some of the following functions may not be available.
Each compartment inside the refrigerator is designed to store different types of food.
Store food in the optimal space to enjoy the freshest taste.
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2
6
Adjustable Refrigerator Shelf
Adjustable shelves to meet individual storage needs.
Refrigerator Bin
Store beverages, water, etc.
Big Fresh Zone
Preserve vegetables and fruits.
Freezer Drawer (1)
Preserve small packaged frozen food or frequently used foods.
Freezer Bin
Preserve small packaged frozen food or frequently used foods.
Freezer Drawer (2)
Preserve frozen food for longer storage.
Dairy Corner
Store dairy foods such as butter, cheese, etc.
Door-In-Door
Store frequently used food items such as butter, margarine, cream cheese, peanut butter, ketchup, mustard,
relish, etc.
EasyReach™
Store small items or defrost a frozen item.
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41OPERATION
ENGLISH
CAUTION
• Do not overll or pack items too tightly into door
bins. Doing so may cause damage to the bin
or personal injury if items are removed with
excessive force.
• Do not store glass containers in the freezer.
Contents may expand when frozen, break the
container and cause injury.
• The temperature inside the EasyReach™ is
slightly lower than in the shelf or door bin area.
NOTE
- If you are leaving home for a short period, like a
short vacation, the refrigerator should be left on.
Refrigerated foods that are able to be frozen will
stay preserved longer if stored in the freezer.
- If you are leaving the refrigerator turned off for
an extended period, remove all food and unplug
the power cord. Clean the interior, and leave the
doors open to prevent fungi from growing in the
refrigerator.
- Do not store food with high moisture content
towards the top of the refrigerator. The moisture
could come in direct contact with the cold air and
freeze.
- Wash food before storing it in the refrigerator.
Vegetables should be washed, and food
packaging should be wiped down to prevent
adjacent foods from being contaminated.
- If the refrigerator is kept in a hot and humid
place, frequent opening of the door or storing a
lot of vegetables in the refrigerator may cause
condensation to form. Wipe off the condensation
with a clean cloth or a paper towel.
- If the refrigerator or freezer doors are opened
or closed too often, warm air may penetrate the
refrigerator and raise its temperature. This can
increase the running costs of the unit.
Food Storage Tips
Wrap or store food in the refrigerator in airtight and
moisture-proof material unless otherwise noted. This
prevents food odor and taste transfer throughout the
refrigerator. For dated products, check date code to
ensure freshness.
Food How to
Butter or
Margarine
Keep opened butter in covered dish or
closed compartment. When storing an
extra supply, wrap in freezer packaging
and freeze.
Cheese
Store in original wrapping until used.
Once opened, rewrap tightly in plastic
wrap or aluminum foil.
Milk
Wipe milk cartons. For coldest milk,
place containers on an interior shelf.
Eggs
Store in original carton on interior shelf,
not on door shelf.
Fruit
Do not wash or hull fruit until it is ready
to be used. Sort and keep fruit in
original container in a crisper, or store
in completely closed paper bag on
refrigerator shelf.
Leafy
Vegetables
Remove store wrapping, trim or tear off
bruised and discolored areas, wash in
cold water, and drain. Place in plastic
bag or plastic container and store in
crisper.
Vegetables
with skins
(carrots,
peppers)
Place in plastic bags or plastic container
and store in crisper.
Fish
Freeze fresh sh and shellsh if they
are not being eaten the same day
purchased. Eating fresh sh and
shellsh the same day purchased is
recommended.
Leftovers
Cover leftovers with plastic wrap
or aluminum foil, or store in plastic
containers with tight lids.
42 OPERATION
Storing Frozen Food
Check a freezer guide or a reliable cookbook for
further information about preparing food for freezing
or food storage times.
Freezing
Your freezer will not quick-freeze a large quantity of
food. Do not put more unfrozen food into the freezer
than will freeze within 24 hours (no more than 2 to
3 pounds of food per cubic foot of freezer space).
Leave enough space in the freezer for air to circulate
around packages. Be careful to leave enough room
at the front so the door can close tightly.
Storage times will vary according to the quality and
type of food, the type of packaging or wrap used
(how airtight and moisture-proof) and the storage
temperature. Ice crystals inside a sealed package are
normal. This simply means that moisture in the food
and air inside the package have condensed, creating
ice crystals.
NOTE
• Allow hot foods to cool at room temperature for 30
minutes, and then package and freeze. Cooling hot
foods before freezing saves energy.
Packaging
Successful freezing depends on correct packaging.
When you close and seal the package, it must not
allow air or moisture in or out. If it does, you could
have food odor and taste transfer throughout the
refrigerator and could also dry out frozen food.
Packaging recommendations
• Rigid plastic containers with tight-tting lids
• Straight-sided canning/freezing jars
• Heavy-duty aluminum foil
• Plastic-coated paper
• Non-permeable plastic wraps
• Specied freezer-grade self-sealing plastic bags
Follow package or container instructions for proper
freezing methods.
Do not use
• Bread wrappers
• Non-polyethylene plastic containers
• Containers without tight lids
• Wax paper or wax-coated freezer wrap
• Thin, semi-permeable wrap
Big Fresh Zone
Removing the Big Fresh Zone Drawer
1
Open both refrigerator doors fully. Pull the drawer
out to full extension and remove all contents from
the drawer.
2
Lift the front of the drawer to remove it from its
guides and pull straight out.
CAUTION
• Always empty the drawers before removing
them, and use both hands when removing and
assembling them.
• Make sure that the refrigerator doors are fully
open before removing and assembling the
drawers.
43OPERATION
ENGLISH
Assembling the Big Fresh Zone
Drawer
1
Slightly tilt up the front of the drawer and insert
the rollers on the sides into the guides.
2
Gently push the drawer in while lowering it into
place.
Removing/Assembling the
Fresh Zone Compartment
Removing the Fresh Zone
Compartment
1
Open both refrigerator doors completely and
empty and remove the Door-in-Door case and
bins. Empty contents from glass cover and
drawers.
2
Lift the front of one drawer to remove it from its
guides and pull straight out. Repeat to remove the
second drawer.
3
Support underneath the glass cover with one
hand while lifting the front of the cover with the
other hand. Push up from underneath to release
the cover from the guides, then tilt the cover 45
degrees, and pull it forward to remove it.
44 OPERATION
Assembling the Fresh Zone
Compartment
1
Hold the cover at a 45-degree angle and insert it
into the refrigerator.
2
Supporting the cover with one hand, bring the
cover to a horizontal position and lower it onto the
guides. Push the cover back into place.
3
Tilt up the front of one drawer and insert the
rollers into the side guides. Lower the drawer and
push it in. Repeat with second drawer.
CAUTION
• Remove items from on top of glass cover before
removing cover.
• Take care when handling the glass cover. There
is still a risk of injury if the glass is broken, even
though it is tempered glass.
• Take care when removing or assembling the
cover not to catch hands between the cover and
the drawers.
EasyReach™
The EasyReach™ compartments are slightly
cooler than the shelf or door bin areas. They are a
convenient place to store dairy snacks or other small
items you want to keep especially cold. They are also
a handy place to defrost meat.
Open and close by pulling the handle. To clean the
EasyReach™ compartments, open the cover, empty
the bin, and lift out the bottom tray.
CAUTION
• Be careful when handling and storing larger
eggs. They can be broken if the cover is not
completely closed and the drawer above is
pushed in.
• Store foods like tofu, celery or lettuce which have
high water content or freeze easily on the interior
shelves at the front.
Dairy Corner
Use the Dairy Corner to store items such as butter
and cheese.
45OPERATION
ENGLISH
Door-in-Door
Depending on the model, some of the following
functions may not be available.
The Door-in-Door compartment allows for easy
access to commonly used food items.
To access the Door-in-Door compartment, lift the
lever under the right side door. The compartment
opens with a click.
• The Door-in-Door compartment allows you more
room to store food.
• With the increased storage space, you can also
organize drinks and snacks better.
Removing the Door-in-Door
Compartment
Depending on the model, some of the following
functions may not be available.
CAUTION
• Remove contents from the Door-in-Door
compartment before disassembly.
1
To remove the Door-in-Door case, lift up and pull
out.
2
Move the EasyLift bin to the top of the
compartment.
3
Remove the screws on both sides of the Door-in-
Door compartment.
46 OPERATION
4
Move the EasyLift bin up to remove it. Lift the
lower door bin from the bottom to remove it.
NOTE
• Assemble in the reverse order of removal.
EasyLift Bin
Depending on the model, some of the following
functions may not be available.
Move the EasyLift bin up and down easily and
conveniently as necessary. Remove the contents of
the bin before raising or lowering it.
• To raise the bin, hold the center of the bin and lift.
• To lower the bin, press the side levers up at the
same time and move the bin down until it clicks into
place.
• The center bin is xed. Adjust the EasyLift bin to
store a variety of items.
2
3
1
2
3
1
3
2
1
CAUTION
• Empty contents of EasyLift bin before raising or
lowering it to avoid personal injury or damage to
the bin or its contents.
• If the bin is not level after adjusting it, gently
raise it until it clicks into place.
47OPERATION
ENGLISH
Freezer Drawer
The sliding freezer drawers allow easy access and
convenience of use.
Use the upper compartments to store packaged
frozen foods and frequently-used foods.
Use the lower compartment for larger frozen foods
and items stored for longer periods.
Removing the Freezer Drawers
1
Open both freezer doors completely. Pull out the
freezer drawer to full extension and remove all of
the contents.
2
With the drawer fully extended, lift up the front
and pull the drawer out to remove it.
2
CAUTION
• The drawers are heavy. Always use two hands
when removing or assembling the drawers to
avoid product damage or personal injury.
• Always open the freezer doors completely before
removing or assembling the drawers.
Assembling the Freezer Drawer
1
Open both freezer doors completely. Raise the
front of the drawer slightly and insert the rollers on
the drawer's sides into the guides in the freezer
compartment.
2
Gently push the drawer in while lowering it into
place.
CAUTION
• The drawers are heavy. Always use two hands
when removing or assembling the drawers to
avoid product damage or personal injury.
• Always open the freezer doors completely before
removing or assembling the drawers.
48 OPERATION
Door Bins
Store small packaged frozen food in the freezer
door bins, or small packaged refrigerated food or
beverages in the refrigerator door bins, such as milk,
water, juice, beer, etc.
Do not store ice cream or foods intended for long-
term storage in the freezer door bins.
The door bins are removable for easy cleaning and
adjustment.
1
To remove the door bins, hold the bin with both
hands and lift up to remove it.
2
To replace the door bin, align both sides of the
bin with the guides and push the bin down until it
snaps into place.
Adjusting the Refrigerator
Shelves
The shelves in the refrigerator are adjustable to meet
individual storage needs. Your model may have full or
split shelves.
Adjusting the shelves to t items of different heights
will make nding the exact item you want easier.
Doing so will also reduce the amount of time the
refrigerator door is open which will save energy.
Detaching the Shelf
1
Tilt up the front of the shelf and then lift the shelf
straight up.
2
Pull the shelf out.
Assembling the Shelf
1
Tilt the front of the shelf up and guide the shelf
hooks into the slots at a desired height.
2
Lower the front of the shelf so that the hooks drop
into the slots.
49OPERATION
ENGLISH
CAUTION
• Make sure that shelves are level from one side
to the other. Failure to do so may result in the
shelf falling or spilled food.
• Do not clean glass shelves with warm water
while they are cold. Shelves may break if
exposed to sudden temperature changes or
impact.
• Glass shelves are heavy. Use special care when
removing them.
Using the Folding Shelf
Store taller items, such as a gallon container
or bottles, by pushing the front half of the shelf
underneath the back half of the shelf. Pull the front of
the shelf forward to return to a full shelf.
CAUTION
• Glass shelves are heavy. Use special care when
removing them.
• Do not clean glass shelves with warm water
while they are cold. Shelves may break if
exposed to sudden temperature changes or
impact.
Door Mullion
CAUTION
• To reduce the risk of door scratches and
breaking the center door mullion, make sure that
the refrigerator door mullion is always folded in.
• The door alarm will sound every 30 seconds if
the door remains open longer than one minute.
Ensure that the folding mullion is folded in before
closing the left-hand door.
50 SMART FUNCTIONS
SMART FUNCTIONS
Appliance Registration
The appliance must be registered to an LG account
in order to use the LG SmartThinQ application.
The appliance can be connected to Wi-Fi and
registered right from the Smart InstaView display.
Using the Smart InstaView Display
1
Open the Application menu and select Settings.
2
Select Wi-Fi in the Settings menu.
3
Touch the slider to turn the Wi-Fi function on and
enter the information to connect to your home
Wi-Fi network.
4
Touch the back arrow to return to the Settings
menu and select My Account.
5
If you don’t have an LG account, follow the
onscreen instructions to create one. If you have
an LG account, sign in by entering your email ID
and password.
NOTE
• To verify the Wi-Fi connection, check that the Wi-Fi
icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact your
Internet service provider or refer to your wireless
router manual.
• LG SmartThinQ is not responsible for any network
connection problems or any faults, malfunctions, or
errors caused by the network connection.
• The surrounding wireless environment can make
the wireless network service run slowly.
• If the appliance is having trouble connecting to the
Wi-Fi network, it may be too far from the router.
Purchase a Wi-Fi repeater (range extender) to
improve the Wi-Fi signal strength.
• The network connection may not work properly
depending on the Internet service provider.
• The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
• If the appliance cannot be registered due to
problems with the wireless signal transmission,
unplug the appliance and wait about a minute
before trying again.
• If the rewall on your wireless router is enabled,
disable the rewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do not
use special characters.)
• The smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
• If the security protocol of the router is set to WEP,
network setup may fail. Change the security
protocol (WPA2 is recommended), and register the
product again.
• If you do not complete the user registration, you will
not be able to use the smart features properly.
• If the appliance is connected to an unsecured public
network, this can result in a security vulnerability.
• Due to known browser limitations, some online
videos may not play properly in full-screen mode.
51SMART FUNCTIONS
ENGLISH
LG SmartThinQ Application
The LG SmartThinQ application allows you to
communicate with the appliance using a smartphone.
Installing the LG SmartThinQ
Application
Search for the LG SmartThinQ application from the
Google Play Store or Apple App Store on a smart
phone. Follow instructions to download and install the
application.
NOTE
• If you choose the simple login to access the LG
SmartThinQ application, you must go through
the appliance registration process each time you
change your smartphone or reinstall the application.
LG SmartThinQ Application Features
• For appliances with the or logo
Firmware Update
Keep the appliance performance updated.
Energy Monitoring
This feature keeps track of the refrigerator’s power
consumption and the number of door openings.
Remote Control
Control the Refrigerator Temperature, Fresh Air Filter
and Ice Plus from the smart phone app.
Push Messages
If the door remains open for more than ten minutes,
you will receive a push message. When Ice Plus is
nished, you will receive a push message.
Smart Diagnosis™
This function provides useful information for
diagnosing and solving issues with the appliance
based on the pattern of use.
Settings
Allows you to set various options on the refrigerator
and in the application.
NOTE
• This information is current at the time of publication.
The application is subject to change for product
improvement purposes without notice to users.
52 SMART FUNCTIONS
Wireless LAN Module Specications
Model LGSBWAC61
Frequency Range 2412 MHz – 2462 MHz
Output Power (Max)
IEEE 802.11b: 19.57 dBm
IEEE 802.11g: 17.84 dBm
IEEE 802.11n: 17.73 dBm
FCC Notice
• For transmitter module contained in this product
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against
harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there
is no guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment
off and on, the user is encouraged to try to correct
the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
the receiver.
• Connect the equipment to an outlet on a circuit
different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV
technician for help.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1) this device may not cause harmful interference and
2) this device must accept any interference received,
including interference that may cause undesired
operation of the device.
Any changes or modications in construction of this
device which are not expressly approved by the party
responsible for compliance could void the user’s
authority to operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation
exposure limits set forth for an uncontrolled
environment. This transmitter must not be co-located
or operating in conjunction with any other antenna or
transmitter.
This equipment should be installed and operated with
a minimum distance of 20 cm (7.8 inches) between
the antenna and your body. Users must follow the
specic operating instructions for satisfying RF
exposure compliance.
Industry Canada Statement (For transmitter
module contained in this product)
This device complies with Industry Canada’s
applicable licence-exempt RSSs. Operation is subject
to the following two conditions:
1) This device may not cause interference; and
2) This device must accept any interference,
including interference that may cause undesired
operation of the device.
Industry Canada ICES-003 Compliance Label: CAN
ICES-3(B)/NMB-3(B)
IC Radiation Exposure Statement
This equipment complies with IC radiation exposure
limits set forth for an uncontrolled environment.
This equipment should be installed and operated with
a minimum distance of 20 cm (7.8 inches) between
the antenna and your body.
NOTE
• THE MANUFACTURER IS NOT RESPONSIBLE
FOR ANY RADIO OR TV INTERFERENCE
CAUSED BY UNAUTHORIZED MODIFICATIONS
TO THIS EQUIPMENT. SUCH MODIFICATIONS
COULD VOID THE USER’S AUTHORITY TO
OPERATE THE EQUIPMENT.
53SMART FUNCTIONS
ENGLISH
Open Source Software Notice Information
To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained in
this product, please visit http://opensource.lge.com.
In addition to the source code, all referred license
terms, warranty disclaimers and copyright notices are
available for download.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of
media, shipping, and handling) upon email request
to [email protected]. This offer is valid for a
period of three years after our last shipment of this
product. This offer is valid to anyone in receipt of this
information.
Bluetooth Module Specications
Model EBR844226
Frequency Range 2402 MHz – 2480 MHz
Output Power (Max) 5.98 dBm
Smart Grid Function
When the refrigerator operates in Smart Grid mode,
the Smart Refrigerator function can control energy
usage or delay the operation of some functions to
save energy during peak usage periods.
• You can override the Smart Grid function any time
(using the Smart Grid button or application).
• To use the Smart Grid function, you need to register
your appliance with your electric utility company.
Smart Grid Application Features
Smart Saving_Demand Response
You can lower energy usage based on Demand
Response (DR) signals from the utility company. If
the refrigerator is operating in Smart Saving mode
according to the DR signal, you can see a pop up.
Seasonal Energy Savings
Lower energy usage based on time period.
Using the Smart Grid Function
This feature responds to notication events from your
utility company to run high energy consuming tasks
during off-peak periods when demand is lower. These
notication events are known as Demand Response
signals.
If the refrigerator receives a Demand Response
signal from the utility company, the refrigerator will
turn on the Grid LED on the refrigerator display and
control its power consumption according to the signal.
The refrigerator will respond to the signals received
from the utility company as long as product
performance is maintained.
If the refrigerator receives a Demand Response
signal, the refrigerator will operate in Delay Appliance
Load (DAL) or Temporary Appliance Load Reduction
(TALR) mode.
Delay Appliance Load (DAL)
The refrigerator responds to a DAL signal by
providing a moderate load reduction for the duration
of the delay period.
This mode controls functions that consume a lot of
energy such as adjusting the cooling system, running
the defrost cycle, and making ice.
• When the refrigerator operates in DAL mode, the
Grid LED is illuminated on the refrigerator display.
• DAL mode is automatically deactivated after the
period stipulated by the DAL signal (max. 4 hours)
or when you override the Smart Grid function.
54 SMART FUNCTIONS
Temporary Appliance Load Reduction
(TALR)
The refrigerator responds to a TALR signal by
aggressively reducing the load for a short time
period, typically 10 minutes. This mode reduces
energy consumption by stopping the compressor and
controlling the functions that consume a lot of energy
such as the defrost cycle and fan.
• When the refrigerator operates in TALR mode, the
Grid LED is illuminated on the refrigerator display.
• TALR mode is automatically deactivated after the
received duration (max. 10 minutes), or when you
override the Smart Grid function. The mode is
immediately deactivated and the refrigerator returns
to its normal state when the door is opened or
closed, or the dispenser is used.
Override Smart Grid Mode
To ignore the Demand Response signal from the
utility company and override the Smart Grid function,
push the Smart Grid button while the refrigerator is
in Smart Grid mode.
When you override the Smart Grid function, the
refrigerator ignores the Demand Response signal
and is no longer controlled by the utility company until
the next Demand Response signal is sent. You can
also override the Smart Grid function using the smart
phone app.
LG Open API
You can manage Smart Grid features for the LG
Smart Refrigerator.
Please check the detailed specications on the notice
page on us.smartthinq.com.
API list
Demand Response
• Send demand response signal
Power Saving
• Set saving mode
• Get schedule of DR/Delay Defrost
Energy Monitoring
• Get door open event
• Get energy consumption information
Delay Defrost Capability
• Insert a delay defrost schedule event
• Update a delay defrost schedule event
• Delete a delay defrost schedule event
• Get the delay defrost schedule
55SMART FUNCTIONS
ENGLISH
Smart Diagnosis™ Function
Should you experience any problems with the
appliance, it has the capability of transmitting data
via your telephone to the LG Customer Information
Center. NFC or Wi-Fi equipped models can also
transmit data to a smartphone using the LG Smart
ThinQ application.
Smart Diagnosis™ through the
Customer Information Center
• For appliances with the or logo
This method allows you to speak directly to our
trained specialists. The specialist records the data
transmitted from the appliance and uses it to analyze
the issue, providing a fast and effective diagnosis.
1
Call the LG Electronics Customer Information
Center at:
(LG U.S.A.) 1-800-243-0000
(LG Canada) 1-888-542-2623
2
Hold the Lock button for three seconds.
• If the display has been locked for over ve
minutes, you must deactivate the lock and then
reactivate it.
3
Open the right refrigerator door.
4
Hold the mouthpiece of your phone in front of the
speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the
call center.
5
Press and hold the Freezer button for three
seconds while continuing to hold your phone to
the speaker.
6
After you hear three beeps, release the Freezer
button.
7
Keep the phone in place until the tone
transmission has nished. The display will
count down the time. Once the countdown is
over and the tones have stopped, resume your
conversation with the specialist, who will then
be able to assist you in using the information
transmitted for analysis.
NOTE
• For best results, do not move the phone while the
tones are being transmitted.
• If the call center agent is not able to get an accurate
recording of the data, you may be asked to try
again.
• The Smart Diagnosis™ function depends on the
local call quality.
• Bad call quality may result in poor data transmission
from your phone to the call center, which could
cause Smart Diagnosis™ to malfunction.
LG SmartThinQ Smart Diagnosis™
• For appliances with the or logo
Use the Smart Diagnosis feature in the LG
SmartThinQ application for help diagnosing issues
with the appliance without the assistance of the LG
Customer Information Center.
Follow the instructions in the LG SmartThinQ
application to perform a Smart Diagnosis using your
smartphone.
56 MAINTENANCE
MAINTENANCE
Cleaning
WARNING
• Use non-ammable cleaner. Failure to do so can
result in re, explosion, or death.
CAUTION
• Do not use an abrasive cloth or sponge
when cleaning the interior and exterior of the
refrigerator.
• Do not place your hand on the bottom surface
of the refrigerator when opening and closing the
doors.
• When lifting the hinge free of the latch, be careful
that the door does not fall forward.
General Cleaning Tips
• Both the refrigerator and freezer sections defrost
automatically; however, clean both sections once a
month to prevent odors.
• Wipe up spills immediately.
• Unplug the refrigerator or disconnect power before
cleaning.
• Remove all removable parts, such as shelves.
• Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use abrasive or
harsh cleaners.
• Hand wash, rinse and dry all surfaces thoroughly.
• When cleaning the inside or outside of the
appliance, do not wipe it with a rough brush,
toothpaste, or ammable materials. Do not use
cleaning agents containing ammable substances.
- This may cause discoloration or damage to the
appliance.
- Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl alcohol,
etc.), thinner, bleach, benzene, ammable liquid,
abrasive, etc.
Exterior
Waxing external painted metal surfaces helps provide
rust protection. Do not wax plastic parts. Wax painted
metal surfaces at least twice a year using appliance
wax (or auto paste wax). Apply wax with a clean, soft
cloth.
For products with black stainless steel exterior, spray
glass cleaner on a clean, microber cloth and rub in
direction of grain. Do not spray glass cleaner directly
at the display panel. Do not use harsh or abrasive
cleaners.
For products with a standard stainless steel exterior,
use a damp microber cloth and rub in the direction
of the grain. Dry with a paper towel to avoid streaks.
For stubborn stains and ngerprints, use a few drops
of liquid dish soap in water, and rinse with hot water
before drying. Do not use abrasive or harsh cleaners.
Inside Walls
• Allow freezer to warm up so the cloth will not stick.
To help remove odors, wash the inside of the
refrigerator with a mixture of baking soda and warm
water. Mix 2 tablespoons of baking soda to 1 quart of
water (26 g soda to 1 liter water.) Be sure the baking
soda is completely dissolved so it does not scratch
the surfaces of the refrigerator.
Door Liners and Gaskets
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use cleaning waxes,
concentrated etergents, bleaches, or cleaners
containing petroleum on plastic refrigerator parts.
Plastic Parts (covers and panels)
Use a clean sponge or soft cloth and a mild detergent
in warm water. Do not use glass cleaners, abrasive
cleansers, or ammable uids. These can scratch or
damage the material.
Condenser Coils
Use a vacuum cleaner with a brush or crevice
attachment to clean the condenser cover and vents.
Do not remove the panel covering the condenser coil
area.
57MAINTENANCE
ENGLISH
Replacing the Fresh Air Filter
Replace the Fresh Air Filter:
• Approximately every six months.
• When the Replace Filter
icon turns on.
1
Turn the lter cover to the left to detach it from the
refrigerator wall. Remove the lter from the cover.
• The lter is located on the inside of the lter
cover.
2
Place the new lter inside of the cover with the
side that says Front facing outward.
3
Turn the lter cover to the right to attach it to the
refrigerator wall.
4
Press and hold the Fresh Air Filter button for
three seconds to reset the lter sensor.
Replacing the Water Filter
Replace the Water Filter :
• Approximately every six months.
• When the Replace Filter
icon turns on.
• When the water dispenser output decreases.
• When the ice cubes are smaller than normal.
1
Remove the old water lter.
Lift up and remove the lower door bin. Swing
the right end of the water lter out of the
compartment and then grasp and rotate the lter
counterclockwise to remove it from the lter head.
NOTE
• Replacing the water lter could cause a small
amount of water to drain. Place a cup under the
lter head to catch any water.
2
Replace with a new water lter.
Insert the new lter into the lter head and rotate
it clockwise until the arrow on the new lter lines
up with the arrow on the lter head. Swing the
lter back into the compartment.
3
Assemble the door bin.
58 MAINTENANCE
Performance Data Sheet
Model: LG ADQ36006101-S Use Replacement Cartridge: ADQ73613401
The concentration of the indicated substances in water entering the system was reduced to a concentration less
than or equal to the permissible limit for water leaving the system as specied in NSF/ANSI Standard 42 and
Standard 53.
System tested and certied by NSF International against NSF/ANSI Standard 42 and
Standard 53 for the reduction of substances listed below.
Capacity 200 Gallons (757 Liters) Contaminant Reduction Determined by NSF testing.
Contaminant
Reduction
Average
Inuent
NSF specied
Challenge
Concentration
Avg %
Reduction
Average
Product Water
Concentration
Max
Permissible
Product Water
Concentration
NSF
Reduction
Requirements
Chlorine Taste
and Odor
2.0 mg/L
2.0 mg/L ±
10%
0.975 0.05 mg/L N/A ≥ 50%
Nominal
Particulate
Class I, , ≥ 0.5
to < 1.0 μm
5,600,000 pts/
mL
At least
10,000
particles/mL
0.993 73,000 pts/ ml N/A ≥ 85%
Asbestos 170 MFL
107 to 108
MFL; bers
greater than
10 μm in
length
>99% < 1MLF N/A ≥ 99%
Atrazine 0.0087 mg/L
0.009 mg/L ±
10%
0.942 0.0005 mg/L 0.003 mg/L N/A
Benzene 0.017 mg/L
0.015 mg/L ±
10%
0.97 <0.0005 mg/L 0.005 mg/L N/A
Carbofuran 0.073 mg/L
0.08 mg/L ±
10%
0.988 0.001 mg/L 0.04 mg/L N/A
Lindane 0.002 mg/L
0.002 mg/L ±
10%
0.988 0.00002 mg/L 0.0002 mg/L N/A
P-Dichlorobenzene
0.263 mg/L
0.225 mg/L ±
10%
0.996 0.001 mg/L 0.075 mg/L N/A
Toxaphene 0.015 mg/L
0.015 mg/L ±
10%
0.935 0.001 mg/L 0.003 mg/L N/A
2,4-D 0.25 mg/L
0.210 mg/L ±
10%
0.995 0.0012 mg/L 0.07 mg/L N/A
Lead pH @6.5 0.150 mg/L
0.15 mg/L ±
10%
>99.3% 0.001 mg/L 0.010 mg/L N/A
Lead pH @8.5 0.150 mg/L
0.15 mg/L ±
10%
>99.3% 0.001 mg/L 0.010 mg/L N/A
Mercury @ pH
6.5
0.006 mg/L
0.006 mg/L ±
10%
96.5 0.0002 mg/ 0.002 mg/L N/A
Mercury @ pH
8.5
0.0062 mg/L
0.006 mg/L ±
10%
86.9 0.0081 mg/L 0.002 mg/L N/A
Cyst*
200,000
cysts/L
Minimum
50,000 cysts/L
>99.99 % <1 cyst/L N/A ≥ 99.95%
• Based on the use of Cryptosporidium parvum oocysts.
59MAINTENANCE
ENGLISH
Application Guidelines/Water Supply
Parameters
Service Flow 0.5 gpm (1.9 lpm)
Water Supply
Community or Private Well -
Potable Water
Water Pressure 20 – 120 psi (138 – 827 kPa)
Water Temperature 33 – 100 °F (0.6 °C – 37.8 °C)
Capacity 200 gallons (757 liters)
NSF System Trade Name Code : ADQ73613401-S
NSF Replacement Code : ADQ73613401
It is essential that the manufacturer’s recommended
installation, maintenance and lter replacement
requirements be carried out for the product to perform
as advertised.
Replacement Cartridge: ADQ73613401
For replacement lters, visit your local dealer or
distributor or search under "water lters" on lg.com
website.
Refer to the Warranty section of this owner's manual
for information on the limited warranty.
NOTE
• While the testing was performed under standard
laboratory conditions, actual performance may vary.
WARNING
To reduce the risk associated with choking:
• Do not allow children under 3 years of age to
have access to small parts during the installation
of this product.
To reduce the risk associated with the
ingestion of contaminants:
• Do not use with water that is microbiologically
unsafe or of unknown quality without adequate
disinfection before or after the system. Systems
certied for cyst reduction may be used on
disinfected water that may contain lterable
cysts.
CAUTION
To reduce the risk associated with property
damage due to water leakage:
• Read and follow Use Instructions before
installation and use of this system.
• Installation and use MUST comply with all state
and local plumbing codes.
• Do not install if water pressure exceeds 120 psi
(827 kPa). If your water pressure exceeds 80
psi, you must install a pressure limiting valve.
Contact a plumber if uncertain how to check your
water pressure.
• Do not install where water hammer conditions
may occur. If water hammer conditions exist you
must install a water hammer arrester. Contact a
plumbing professional if you are uncertain how to
check for this condition.
• Do not install on hot water supply lines. The
maximum operating water temperature of this
lter system is 100 °F (37.8 °C).
• Protect lter from freezing. Drain lter when
temperatures drop below 40 °F (4.4 °C).
• The disposable lter cartridge MUST be replaced
every 6 months, at the rated capacity or if a
noticeable reduction in ow rate occurs.
• Where a backow prevention device is installed
on a water system, a device for controlling
pressure due to thermal expansion must be
installed.
LG is a trademark of LG corp.
NSF is a trademark of NSF International.
60 MAINTENANCE
61TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
FAQs: Frequently Asked Questions
Q: What are the best temperature settings for my refrigerator and freezer?
A: The default setting for the refrigerator is 37° Fahrenheit (3° Celsius). The default setting for the
freezer is 0° Fahrenheit (-18° Celsius). Adjust these settings as necessary to keep food at desired
temperatures. Milk should be cold when stored on the inner shelf of the refrigerator. Ice cream should
be rm and ice cubes should not melt in the freezer. To switch the display from Fahrenheit to Celsius,
press and hold the Freezer and Refrigerator buttons until you hear a beep and the settings in the
display change. You can also select the Refrigerator Manager application on the Smart InstaView
display and use the Unit button.
Q: How do I set the refrigerator and freezer temperatures?
A: Continually press the Refrigerator or Freezer button on the control panel until the desired
temperature appears. The numbers will cycle from highest to lowest and then return to the highest
again with continuous pressing. You can also set the temperatures in the Refrigerator Manager
application on the Smart InstaView display.
Q: Why do I hear a buzzing noise from my refrigerator periodically?
A: This may happen if you do not have a water source attached to your refrigerator and the icemaker is
turned on. If you do not have a water source attached to the back of the refrigerator you should turn
the icemaker off.
Q: Why does the icemaker tray look crooked?
A: This is a normal part of the icemaker cycle. The icemaker tray may appear level or with a slight tilt.
The change in position is to assist in the freezing process.
Q:
My refrigerator is powered on and the controls are working, but it’s not cooling and the display
shows “OFF” (see below). What is wrong?
A: The refrigerator is in Demo Mode. This mode disables cooling to save energy while the appliance
is on display in a store. To restore normal operation, press and hold the Refrigerator and Ice Plus
buttons for 5 seconds or until you hear a beep and the temperature settings appear on the display.
Use the same procedure to return the refrigerator to Demo Mode, if desired.
62 TROUBLESHOOTING
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Cooling
Problem Possible Cause Solutions
Refrigerator and
Freezer section are
not cooling.
The refrigerator control is set
to OFF (some models).
• Turn the control ON. Refer to the Setting the Controls
section for proper temperature settings.
Refrigerator is set to Demo
Mode.
• Demo Mode allows the lights and control display to
work normally while disabling cooling, to save energy
while the refrigerator is on the showroom oor. See the
FAQs section of this manual for instructions on how to
disable Demo Mode.
Refrigerator is in the defrost
cycle.
• During the defrost cycle, the temperature of each
compartment may rise slightly. Wait 30 minutes and
conrm the proper temperature has been restored once
the defrost cycle has completed.
Refrigerator was recently
installed.
• It may take up to 24 hours for each compartment to
reach the desired temperature.
Refrigerator was recently
relocated.
• If the refrigerator was stored for a long period of time
or moved on its side, it is necessary for the refrigerator
to stand upright for 24 hours before connecting it to
power.
Cooling system
runs too much.
Refrigerator is replacing an
older model.
• Modern refrigerators require more operating time but
use less energy due to more efcient technology.
Refrigerator was recently
plugged in or power restored.
• The refrigerator will take up to 24 hours to cool
completely.
The door is opened often or a
large amount of food / hot food
was added.
• Adding food and opening the door warms the
refrigerator, requiring the compressor to run longer in
order to cool the refrigerator back down. In order to
conserve energy, try to get everything you need out of
the refrigerator at once, keep food organized so it is
easy to nd, and close the door as soon as the food is
removed. (Refer to the Food Storage Guide.)
Doors are not closed
completely.
• Firmly push the doors shut. If they will not shut all the
way, the "Doors will not close correctly or pop open"
section.
Refrigerator is installed in a
hot location.
• The compressor will run longer under warm conditions.
At normal room temperatures (70 °F) expect your
compressor to run about 40 % to 80 % of the time.
Under warmer conditions, expect it to run even more
often. The refrigerator should not be operated above
110 °F.
Condenser / back cover is
clogged.
• Use a vacuum cleaner with an attachment to clean the
condenser cover and vents. Do not remove the panel
covering the condenser coil area.
63TROUBLESHOOTING
ENGLISH
Cooling
Problem Possible Cause Solutions
Interior moisture
buildup.
Doors are opened often or for
long periods of time.
• When the doors are opened often or for long periods
of time, warm, humid air enters the compartment.
This raises the temperature and moisture level within
the compartment. To lessen the effect, reduce the
frequency and duration of door openings.
Doors are not closed correctly.
• See the "Doors will not close correctly or pop open"
section.
Weather is humid.
• Humid weather allows additional moisture to enter the
compartments when the doors are opened leading to
condensation or frost. Maintaining a reasonable level of
humidity in the home will help to control the amount of
moisture that can enter the compartments.
Defrost cycle recently
completed.
• During the defrost cycle, the temperature of each
compartment may rise slightly and condensation may
form on the back wall. Wait 30 minutes and conrm that
the proper temperature has been restored once the
defrost cycle has completed.
Food is not packaged
correctly.
• Food stored uncovered or unwrapped, and damp
containers can lead to moisture accumulation within
each compartment. Wipe all containers dry and store
food in sealed packaging to prevent condensation and
frost.
Food is freezing
in the refrigerator
compartment.
Food with high water content
was placed near an air vent.
• Rearrange items with high water content away from air
vents.
Refrigerator temperature
control is set incorrectly.
• If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the Control Panel section for more
information.
Refrigerator is installed in a
cold location.
• When the refrigerator is operated in temperature
below 41°F (5°C), food can freeze in the refrigerator
compartment. The refrigerator should not be operated
in temperature below 55°F (13°C).
Refrigerator or
Freezer section is
too warm.
Refrigerator was recently
installed.
• It may take up to 24 hours for each compartment to
reach the desired temperature.
The air vents are blocked. Cold
air circulates from the freezer
to the fresh food section and
back again through air vents
in the wall dividing the two
sections.
• Locate air vents by using your hand to sense airow
and move all packages that block vents and restrict
airow. Rearrange items to allow air to ow throughout
the compartment.
64 TROUBLESHOOTING
Cooling/Ice & Water
Problem Possible Cause Solutions
Refrigerator or
Freezer section is
too warm.
Doors are opened often or for
long periods of time.
• When the doors are opened often or for long periods
of time, warm, humid air enters the compartment.
This raises the temperature and moisture level within
the compartment. To lessen the effect, reduce the
frequency and duration of door openings.
Unit is installed in a hot
location.
• The refrigerator should not be operated in temperatures
above 110 °F.
A large amount of food or
hot food was added to either
compartment.
• Adding food warms the compartment requiring the
cooling system to run. Allowing hot food to cool to room
temperature before putting it in the refrigerator will
reduce this effect.
Doors not closed correctly.
• See the Doors will not close correctly or pop open
section in Parts & Features Troubleshooting.
Temperature control is not set
correctly.
• If the temperature is too warm, adjust the control one
increment at a time and wait for the temperature to
stabilize.
Defrost cycle has recently
completed.
• During the defrost cycle, the temperature of each
compartment may rise slightly and condensation may
form on the back wall. Wait 30 minutes and conrm the
proper temperature has been restored once the defrost
cycle has completed.
Refrigerator or
Freezer section is
too cold.
Incorrect temperature control
settings.
• If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature
to stabilize. Refer to the Control Panel for more
information.
Frost or ice crystals
form on frozen food
(inside of sealed
package).
Condensation from food with a
high water content has frozen
inside of the food package.
• This is normal for food items with a high water content.
Food has been left in the
freezer for a long period of
time.
• Do not store food items with high water content in the
freezer for a long period of time.
Frost or ice crystals
form on frozen
food (outside of
package).
Door is opened frequently or
for long periods of time.
• When the doors are opened often or for long periods
of time, warm, humid air enters the compartment. This
raises the temperature and moisture level within the
compartment. Increased moisture will lead to frost
and condensation. To lessen the effect, reduce the
frequency and duration of door openings.
Door is not closing properly.
• Refer to the Doors will not close correctly or pop open
section in the Troubleshooting section.
65TROUBLESHOOTING
ENGLISH
Ice & Water
Problem Possible Cause Solutions
Icemaker is
not making
enough ice.
Demand exceeds ice storage
capacity.
• The icemaker will produce approximately 70-184 cubes
in a 24 hour period.
House water supply is not
connected, valve is not turned on
fully, or valve is clogged.
• Connect the refrigerator to a cold water supply with
adequate pressure and turn the water shutoff valve fully
open. If the problem persists, it may be necessary to
contact a plumber.
Water lter has been exhausted.
• Replacing the water lter is recommended:
• Approximately every six months.
• When the water lter indicator turns on.
• When the water dispenser output decreases.
• When the ice cubes are smaller than normal.
Low house water supply pressure.
• The water pressure must be between 20 and 120 psi
on models without a water lter and between 40 and
120 psi on models with a water lter. If the problem
persists, it may be necessary to contact a plumber.
Reverse Osmosis ltration system
is used.
• Reverse osmosis ltration systems can reduce the
water pressure below the minimum amount and result
in icemaker issues. (Refer to the Connecting the Water
Line section.)
Tubing connecting refrigerator to
house supply valve is kinked.
• The tubing can kink when the refrigerator is moved
during installation or cleaning resulting in reduced water
ow. Straighten or repair the water supply line and
arrange it to prevent future kinks.
Doors are opened often or for long
periods of time.
• If the doors of the unit are opened often, ambient
air will warm the refrigerator which will prevent the
unit from maintaining the set temperature. Lowering
the refrigerator temperature can help, as well as not
opening the doors as frequently.
Doors are not closed completely.
• If the doors are not properly closed, ice production will
be affected. See the "Doors will not close correctly or
pop open" section in Parts & Features Troubleshooting
for more information.
The temperature setting for the
freezer is too warm.
• The recommended temperature for the freezer
compartment for normal ice production is 0°F. If the
freezer temperature is warmer, ice production will be
affected.
Icemaker is
not making
ice
Refrigerator was recently installed
or icemaker recently connected.
• It may take up to 24 hours for each compartment to
reach the desired temperature and for the icemaker to
begin making ice.
Icemaker not turned on.
• Locate the icemaker ON/OFF and conrm that it is
turned on.
66 TROUBLESHOOTING
Ice & Water
Problem Possible Cause Solutions
Icemaker is not
making ice
The ice detecting sensor is
obstructed.
• Foreign substances or frost on the ice-detecting sensor
can interrupt ice production. Make sure that the sensor
area is clean at all times for proper operation.
The refrigerator is not
connected to a water supply or
the supply shutoff valve is not
turned on.
• Connect the refrigerator to the water supply and turn
the water shutoff valve fully open.
Icemaker shutoff (arm or
sensor) obstructed.
• If your icemaker is equipped with an ice shutoff arm,
make sure that the arm moves freely. If your icemaker
is equipped with the electronic ice shutoff sensor, make
sure that there is a clear path between the two sensors.
Reverse osmosis water
ltration system is connected
to your cold water supply.
• Reverse osmosis ltration systems can reduce the
water pressure below the minimum amount and result
in icemaker issues. (Refer to the Connecting the Water
Line section.)
Ice has bad taste or
odor.
Water supply contains
minerals such as sulfur.
• A water lter may need to be installed to eliminate taste
and odor problems. NOTE: In some cases, a lter may
not help. It may not be possible to remove all minerals/
odor/taste in all water supplies.
Icemaker was recently
installed.
• Ice that has been stored for too long will shrink,
become cloudy, and may develop a stale taste. Throw
away old ice and make a new supply.
The food has not been
stored properly in either
compartment.
• Rewrap the food. Odors may migrate to the ice if food
is not wrapped properly.
The interior of the refrigerator
needs to be cleaned.
• See the Maintenance section for more information.
The ice storage bin needs to
be cleaned.
• Empty and wash the bin (discard old cubes). Make sure
that the bin is completely dry before reinstalling it.
Icemaker is making
too much ice.
Icemaker shutoff (arm/ sensor)
is obstructed.
• Empty the ice bin. If your icemaker is equipped with an
ice shutoff arm, make sure that the arm moves freely.
If your icemaker is equipped with the electronic ice
shutoff sensor, make sure that there is a clear path
between the two sensors. Reinstall the ice bin and wait
24 hours to conrm proper operation.
Ice is not
dispensing.
Unable to hear the sound of
ice coming out?
• In the control panel, select the modes for cubed ice and
crushed ice alternately to dispense the ice.
Doors are not closed
completely.
• Ice will not dispense if any of the refrigerator doors are
left open.
67TROUBLESHOOTING
ENGLISH
Ice & Water
Problem Possible Cause Solutions
Ice is not
dispensing.
Infrequent use of the
dispenser.
• Infrequent use of the ice dispenser will cause the cubes
to stick together over time, which will prevent them from
properly dispensing. Check the ice bin for ice cubes
clumping/sticking together. If they are, break up the ice
cubes to allow for proper operation.
The delivery chute is clogged
with frost or ice fragments.
• Eliminate the frost or ice fragments by removing the
ice bin and clearing the chute with a plastic utensil.
Dispensing cubed ice can also help prevent frost or ice
fragment buildup.
The dispenser display is
locked.
• Press and hold the Lock button for three seconds to
unlock the control panel and dispenser.
Ice bin is empty.
• It may take up to 24 hours for each compartment to
reach the desired temperature and for the icemaker
to begin making ice. Make sure that the shutoff (arm/
sensor) is not obstructed. Once the ice supply in the
bin has been completely exhausted, it may take up
to 90 minutes before additional ice is available, and
approximately 24 hours to completely rell the bin.
Water is dispensing
slowly.
Water lter has been
exhausted.
• Replacing the water lter is recommended:
• Approximately every six months.
• When the water lter indicator turns on.
• When the water dispenser output decreases.
• When the ice cubes are smaller than normal.
Reverse Osmosis ltration
system is used.
• Reverse osmosis ltration systems can reduce the
water pressure below the minimum amount and result
in icemaker issues. If the problem persists, it may be
necessary to contact a plumber.
Low house water supply
pressure.
• The water pressure must be between 20 and 120 psi
on models without a water lter and between 40 and
120 psi on models with a water lter. If the problem
persists, it may be necessary to contact a plumber.
Water is not
dispensing.
New installation or water line
recently connected.
• Dispense 2.5 gallons of water (ush for approximately
5 minutes) to remove trapped air and contaminants
from the system. Do not dispense the entire 2.5
gallon amount continuously. Depress and release the
dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.
The dispenser panel is locked.
• Press and hold the Lock button for three seconds to
unlock the control panel and dispenser.
The dispenser is not set for
water dispensing.
• The dispenser can be set for ice or water. Make certain
that the control panel is set for the proper operation.
Press the Water button on the control panel to
dispense water.
68 TROUBLESHOOTING
Ice & Water
Problem Possible Cause Solutions
Water is not
dispensing.
Refrigerator or freezer doors
are not closed properly.
• Water will not dispense if any of the refrigerator doors
are left open.
Water lter has been recently
removed or replaced.
• After the water lter is replaced, dispense 2.5 gallons of
water (ush for approximately ve minutes) to remove
trapped air and contaminants from the system. Do not
dispense the entire 2.5 gallon amount continuously.
Depress and release the dispenser pad for cycles of 30
seconds ON and 60 seconds OFF.
Tubing connecting refrigerator
to house supply valve is
kinked.
• The tubing can kink when the refrigerator is moved
during installation or cleaning. Resulting in reduced
water ow. Straighten or repair the water supply line
and arrange it to prevent future kinks.
The house water supply is not
connected, the valve is not
turned on fully, or the valve is
clogged.
• Connect the refrigerator to the water supply and turn
the water shutoff valve fully open. If the problem
persists, it may be necessary to contact a plumber.
Dispensing warm
water.
Refrigerator was recently
installed.
• Allow 24 hours after installation for the water storage
tank to cool completely.
The water dispenser has been
used recently and the storage
tank was exhausted.
• Depending on your specic model, the water storage
capacity will range from approximately 20 to 30 oz.
Dispenser has not been used
for several hours.
• If the dispenser has not been used for several hours,
the rst glass dispensed may be warm. Discard the rst
10 oz.
Refrigerator is connected to
the hot water supply.
• Make sure that the refrigerator is connected to a cold
water pipe.
• WARNING: Connecting the refrigerator to a hot
water line may damage the icemaker.
Water has bad taste
or odor.
Water supply contains
minerals such as sulfur.
• A water lter may need to be installed to eliminate taste
and odor problems.
Water lter has been
exhausted.
• Replacing the water lter is recommended:
• Approximately every six months.
• When the water lter indicator turns on.
• When the water dispenser output decreases.
• When the ice cubes are smaller than normal.
Refrigerator was recently
installed.
• Dispense 2.5 gallons of water (ush for approximately
5 minutes) to remove trapped air and contaminants
from the system. Do not dispense the entire 2.5
gallon amount continuously. Depress and release the
dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.
69TROUBLESHOOTING
ENGLISH
Parts & Features
Problem Possible Cause Solutions
Doors will not close correctly or
pop open.
Food packages are blocking the
door open.
• Rearrange food containers to clear
the door and door shelves.
Ice bin, crisper cover, pans,
shelves, door bins, or baskets are
out of position.
• Push bins all the way in and put
crisper cover, pans, shelves and
baskets into their correct positions.
See the Operation section for more
information.
The doors were removed during
product installation and not
properly replaced.
• Remove and replace the doors
according to the Removing and
Replacing Refrigerator Handles and
Doors section.
Refrigerator is not leveled
properly.
• See Door Alignment in the
Refrigeration Installation section to
level refrigerator.
Doors are difcult to open.
The gaskets are dirty or sticky.
• Clean the gaskets and the surfaces
that they touch. Rub a thin coat of
appliance polish or kitchen wax on
the gaskets after cleaning.
Door was recently closed.
• When you open the door, warmer
air enters the refrigerator. As the
warm air cools, it can create a
vacuum. If the door is hard to open,
wait one minute to allow the air
pressure to equalize, then see if it
opens more easily.
Refrigerator wobbles or seems
unstable
Leveling legs are not adjusted
properly.
• Refer to the Leveling and Door
Alignment section.
Floor is not level.
• It may be necessary to add shims
under the leveling legs or rollers to
complete installation.
Lights do not work. LED interior lighting failure.
• The refrigerator compartment lamp
is LED interior lighting, and service
should be performed by a qualied
technician.
Refrigerator has an unusual odor.
The Air Filter may need to be set
to the MAX setting or replaced.
• Set the Air Filter to the MAX setting.
If the odor does not go away within
24 hours, the lter may need to be
replaced. See the Replacing the
Air Filter section for replacement
instructions.
The interior of the refrigerator is
covered with dust or soot.
The refrigerator is located near a
re source, such as a replace,
chimney, or candle.
• Make sure that the refrigerator is
not located near a re source, such
as a replace, chimney or candle.
Touching the Smart InstaView
display causes a malfunction.
The appliance was not grounded
during installation.
• The appliance should be grounded.
The Smart InstaView display
does not light up or operate when
touched.
The software is not working
properly due to an error.
• Press the switch on the back of the
top left hinge cover to the Off (O)
position and then back On ( | ).
70 TROUBLESHOOTING
Noises
Problem Possible Cause Solutions
Clicking
The defrost control will click when the
automatic defrost cycle begins and ends.
The thermostat control (or refrigerator
control on some models) will also click
when cycling on and off.
• Normal Operation
Rattling
Rattling noises may come from the ow
of refrigerant, the water line on the back
of the unit, or items stored on top of or
around the refrigerator.
• Normal Operation
Refrigerator is not resting solidly on the
oor.
• Floor is weak or uneven or leveling legs
need to be adjusted. See the Leveling and
Door Alignment section.
Refrigerator with linear compressor was
jarred while running.
• Normal Operation
Whooshing
Evaporator fan motor is circulating air
through the refrigerator and freezer
compartments.
• Normal Operation
Air is being forced over the condenser by
the condenser fan.
• Normal Operation
Gurgling
Refrigerant owing through the cooling
system.
• Normal Operation
Popping
Contraction and expansion of the inside
walls due to changes in temperature.
• Normal Operation
Sizzling
Water dripping on the defrost heater
during a defrost cycle.
• Normal Operation
Vibrating
If the side or back of the refrigerator is
touching a cabinet or wall, some of the
normal vibrations may make an audible
sound.
• To eliminate the noise, make sure that the
sides and back cannot vibrate against any
wall or cabinet.
Dripping
Water running into the drain pan during
the defrost cycle.
• Normal Operation
Pulsating or high-
pitched sound
Your refrigerator is designed to run
more efciently to keep your food items
at the desired temperature. The high
efciency compressor may cause your
new refrigerator to run longer than
your old one, but it is still more energy
efcient than previous models. While the
refrigerator is running, it is normal to hear
a pulsating or high-pitched sound.
• Normal Operation
71LIMITED WARRANTY
ENGLISH
LIMITED WARRANTY
FOR USA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT
PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics (“LG”) will, at its option, repair or replace
the Product. This limited warranty is valid only to the original retail purchaser of the Product and applies only
when purchased and used within the United States including U.S. Territories.
WARRANTY PERIOD
Refrigerator/
Freezer
Sealed System
(Condenser, Dryer,
Connecting Tube and
Evaporator)
Compressor
One (1) year from
the date of original
retail purchase
Five (5) years from the date
of original retail purchase
Five (5) years from
the date of original
retail purchase
Linear / Inverter Compressor Only :
Parts Only for years 6-10 from the date
of original retail purchase (Consumer
will be charged for labor)
Parts and Labor
(internal/ functional
parts only)
Parts and Labor Parts and Labor
• Replacement products and parts are warranted for the remaining portion of the original warranty period or
ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS,
COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER
DAMAGES WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY,
SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how
long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This limited warranty
gives you specic legal rights and you may also have other rights that vary from state to state.
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized
repairs.
• Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical
service.
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate
or interrupted water supply or inadequate supply of air.
• Damage resulting from operating the product in a corrosive atmosphere or contrary to the product owner’s
manual.
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, re, oods, acts of
God, or any other causes beyond the control of LG.
72 LIMITED WARRANTY
• Damage or failure caused by unauthorized modication or alteration, or if used for other than the intended
purpose.
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair
includes use of parts not authorized by LG. Improper installation or maintenance includes installation or
maintenance contrary to the Product owner’s manual.
• Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
• Damage or failure caused by transportation and handling, including scratches, dents, chips, and/or other
damage to the nish of the Product, unless such damage is reported within one (1) week of delivery.
• Damage or missing items to any display, open box, or discounted Product.
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.
• Increases in utility costs and additional utility expenses.
• Any noises associated with normal operation.
• Use of accessories (e.g., water lters, etc.), components, or consumable cleaning products that are not
authorized by LG.
• Replacement of light bulbs, lters, or any consumable parts.
• When Product is used for other than normal and proper household use (e.g. commercial or industrial use,
ofces, and recreational facilities or vehicles) or contrary to the instructions outlined in the Product’s owner’s
manual.
• Costs associated with removal and reinstallation of your Product for repairs.
• Shelves, door bins, drawers, handle and accessories, except for internal/functional parts covered under this
limited warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION,
AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG
ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Denitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents,
subsidiaries and afliates, and each of their ofcers, directors, employees, agents, beneciaries, predecessors
in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute,
claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance,
fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale,
condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must rst notify LG in
writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA,
Inc. Attn: Legal Department- Arbitration 1000 Sylvan Ave, Englewood Cliffs 07632. You and LG agree to engage
in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name,
address, and telephone number; identify the product that is the subject of the claim; and describe the nature of
the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party
may proceed to le a claim for arbitration.
73LIMITED WARRANTY
ENGLISH
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the
30 day period after sending written notice to LG, you and LG agree to resolve any claims between us only by
binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and
LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or
claim. More specically, without limitation of the foregoing, any dispute between you and LG shall not under any
circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring
an individual action in small claims court, but that small claims court action may not be brought on a class or
representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”)
and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect
at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this
section. The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for
arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must
also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration
1000 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a conict between the AAA Rules and the rules
set forth in this section, the rules set forth in this section will govern. This arbitration provision is governed
by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent
jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability
of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is
bound by the terms of this provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes
between us except to the extent that such law is preempted by or inconsistent with applicable federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for
arbitration, LG will promptly pay all arbitration ling fees to the AAA unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise
provided for herein, LG will pay all AAA ling, administration and arbitrator fees for any arbitration initiated in
accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your
attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to,
the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of
reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If
the arbitrator nds either the substance of your claim or the relief sought in the demand is frivolous or brought for
an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the
payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG
for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except
as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG
prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted
solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by
an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing
will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the
federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic
arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the
other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the rst consumer purchaser’s purchase of the product by either: (i) sending an e-mail to
[email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in
the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was
purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be
found (i) on the product; or (ii) online by accessing https://www.lg.com/us/support/repair-service/schedule-repair-
continued and clicking on “Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or
telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of
this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will
continue to enjoy the full benets of the Limited Warranty. If you keep this product and do not opt out, then you
accept all terms and conditions of the arbitration provision described above.
74 LIMITED WARRANTY
FOR CANADA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU
AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS THE LAWS OF YOUR
PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT OUT.
IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED
“PROCEDURE FOR RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and proper use, during
the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”) will, at its option, repair or replace the Product upon
receipt of proof of the original retail purchase. This limited warranty is valid only to the original retail purchaser of the Product
and applies only to a Product distributed, purchased and used within Canada, as determined at the sole discretion of LGECI.
WARRANTY PERIOD (Note: If the original date of purchase cannot be veried, the warranty will begin sixty (60)
days from the date of manufacture)
Refrigerator
Sealed System (Condenser, Dryer, Connecting Tube and
Evaporator)
Linear / Inverter
Compressor
One (1) year from the date
of original retail purchase
One (1) year from the date
of original retail purchase
Seven (7) years from
the date of original retail
purchase
Ten (10) years from the
date of original retail
purchase
Parts and Labor (internal/
functional parts only)
Parts and Labor
Parts only (Consumer will be
charged for labor)
Part only (Consumer will be
charged for labor)
• Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days,
whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured, all at the sole
discretion of LGECI.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service
under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS EXPRESSLY
PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES AND CONDITIONS
RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED
WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NO
REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT AUTHORIZE ANY PERSON TO CREATE
OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT.
TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY
PERIOD SET OUT ABOVE. UNDER NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR
OF THE PRODUCT, BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE
OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS OF
ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING DIRECTLY
OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR OTHERWISE, OR FROM
ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY
YOU FOR THE PRODUCT.
This Limited Warranty gives you specic legal rights. You may also have other rights that vary from province to province
depending on applicable provincial laws. Any term of this Limited Warranty that negates or varies any implied condition or
warranty under provincial law is severable where it conicts with such provincial law without affecting the remainder of this
warranty’s terms.
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or plumbing; or iii)
correct unauthorized repairs or installations of the Product;
• Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service;
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted
water supply or inadequate supply of air;
• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the instructions outlined in
the Product’s owner’s manual;
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, re, oods, acts of God, or any
other causes beyond the control of LGECI or the manufacturer;
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the Product. Improper repair
includes use of parts not authorized or specied by LGECI. Improper installation or maintenance includes installation or
maintenance contrary to the Product’s owner’s manual;.
75LIMITED WARRANTY
ENGLISH
• Damage or failure caused by unauthorized modication or alteration of the Product, or if used for other than the intended
household purpose/use of the Product, or damage or failure resulting from any water leakage due to improper installation of
the Product;
• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
• Damage or failure caused by use that is other than normal household use, including, without limitation, commercial or
industrial use, including use in commercial ofces or recreational facilities, or as otherwise outlined in the Product’s owner’s
manual;
• Damage or failure caused by the use of any accessories, components or cleaning products, including, without limitation,
water lters, that are not approved/authorized by LGECI;
• Replacement of the water lter cartridge due to water pressure that is outside the specied operating range or due to
excessive sediment in the water supply;
• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other damage to the nish
of the Product, unless such damage results from defects in materials or workmanship and is reported to LGECI within one
(1) week of delivery of the Products;
• Damage or missing items to any display, open box, refurbished or discounted Product;
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;
• Products with original serial numbers that have been removed, altered or cannot be readily determined at the discretion of
LGECI;
• Increases in utility costs and additional utility expenses in any way associated with the Product;
• Any noises associated with normal operation of the Product;
• Replacement of light bulbs, lters, fuses or any other consumable parts;
• Replacement of any part that was not originally included with the Product;
• Costs associated with removal and/or reinstallation of the Product for repairs; and
• Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts covered under this
Limited Warranty.
• Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150 km radius from the
nearest authorized service center (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius
from a ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC
for in-warranty repair.
All costs and expenses associated with the above excluded circumstances, listed under the heading, This Limited
Warranty Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:
Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu, or visit our
website at http://www.lg.com
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN
ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING
ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND
LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS
ACTION.
Denitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents, subsidiaries
and afliates, and each of their ofcers, directors, employees, agents, beneciaries, predecessors in interest, successors,
assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever
(whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory)
arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must rst notify LG in writing at least
30 days in advance of initiating the arbitration by sending a letter to LG Electronics, Canada, Inc., Attn: Legal Department-
Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. You and LG agree to engage in good faith discussions in an
attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the
product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are
unable to resolve the dispute within 30 days, either party may proceed to le a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period
after sending written notice to LG, you and LG agree to resolve any claims between you and LG only by binding arbitration
on an individual basis, unless you opt out as provided below, or you reside in a jurisdiction that prevents full application of this
clause in the circumstances of the claims at issue (in which case if you are a consumer, this clause will only apply if
76 LIMITED WARRANTY
you expressly agree to the arbitration). To the extent permitted by applicable law, any dispute between you and LG shall
not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More specically,
without limitation of the foregoing, except to the extent such a prohibition is not permitted at law, any dispute between you
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either
party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or
representative basis except to the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it
relates to the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for
arbitration. The arbitration will be private and condential, and conducted on a simplied and expedited basis before a single
arbitrator chosen by the parties under the provincial or territorial commercial arbitration law and rules of the province or
territory of your residence. You must also send a copy of your written demand to LG at LG Electronics, Canada, Inc., Attn:
Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your
applicable provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s award in
any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues relating to the scope and
enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is
bound by the terms of this provision.
Governing Law. The law of the province or territory of your residence shall govern this Limited Warranty and any disputes
between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/
territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG, you and
LG attorn to the exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the claim,
action, dispute or controversy between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration,
LG will promptly pay all arbitration ling fees unless you seek more than $25,000 in damages, in which case the payment
of these fees will be governed by the applicable arbitration rules. Except as otherwise provided for herein, LG will pay all
ling, administration and arbitrator fees for any arbitration initiated in accordance with the applicable arbitration rules and
this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are
reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to
the same extent that a court would. If the arbitrator nds either the substance of your claim or the relief sought in the demand
is frivolous or brought for an improper purpose (as measured by the applicable laws), then the payment of all arbitration fees
will be governed by the applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as otherwise provided
for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely (1)
on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as
established by the applicable arbitration rules. If your claim exceeds $25,000, the right to a hearing will be determined by the
applicable arbitration rules. Any in-person arbitration hearings will be held at the nearest, most mutually-convenient arbitration
location available within the province or territory in which you reside unless you and LG both agree to another location or
agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures) is unenforceable, the
remaining provisions will continue in full force and effect to the maximum extent permitted by applicable law. Should LG fail to
enforce strict performance of any provision of this Limited Warranty (including these arbitration procedures), it does not mean
that LG intends to waive or has waived any provision or part of this Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to
participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of
the rst consumer purchaser’s purchase of the product by either (i) sending an e-mail to [email protected], with the subject line:
“Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your
name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and
(d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/ca_en/
support/repair-service/schedule-repair and clicking on “Find My Model & Serial Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited Warranty and
any disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal
or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and
LG, you and LG agree to attorn to the exclusive jurisdiction of the courts of the province or territory of your residence for the
resolution of the claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone);
no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution
procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benets of
the Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the arbitration
provision described above.
Conict of Terms. In the event of a conict or inconsistency between the terms of this Limited Warranty and the End User
License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall control and govern the
rights and obligations of the parties and shall take precedence over the EULA.
LG Customer Information Center
Register your product Online!
www.lg.com
For inquiries or comments,
visit www.lg.com or call:
1-800-243-0000
U.S.A.
1-888-542-2623
CANADA
