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Brown streaks or specks on cooktop
surface.
• Spillovers are cooked onto ceramic surface. Use razor blade scraper to
remove soil. See “Cooktop Cleaning” and “Cooktop Maintenance” in the
Care & Cleaning section.
Metal marks on the cooktop.
• Sliding or scraping of metal utensils on cooktop surface. Do not slide metal
utensils on cooktop surface. Use a cooktop cleaning cream to remove the
marks. See “Cooktop Cleaning and Maintenance” in the Care & Cleaning
section.
Scratches or abrasions on cooktop
surface.
• Coarse particles such as salt or sand between cooktop and utensils
can cause scratches. Be sure cooktop surface and bottoms of utensils
are clean before usage. Small scratches do not affect cooking and will
become less visible with time.
• Cleaning materials not recommended for ceramic-glass cooktop have been
used. See “Cooktop Cleaning” and “Cooktop Maintenance” in the
Care and Cleaning section of this Use & Care Guide.
• Cookware with rough bottom has been used. Use smooth, at-bottomed
cookware.
Areas of discoloration with metallic sheen
on cooktop surface.
• Mineral deposits from water and food. Remove using a cooktop cleaning
cream. Use cookware with clean, dry bottoms.
Solutions to common problems • BEFORE YOU CALL
Problem Solution
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