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TROUBLESHOOTING
40
|
ENG
SYMPTOM SOLUTION
Speaker doesn’t stream
audio using AirPlay
Make sure your speaker is powered on and in range
(see page 12).
Make sure your Apple device and your speaker are connected to
the same Wi-Fi network.
Update your Apple device.
Make sure the speaker is up-to-date (see page 36).
If you can’t find the AirPlay icon A in the music app you are
streaming from, stream audio from the Control Center.
For additional support, visit: https://www.apple.com/airplay
Speaker isn’t visible to
add to a nother
Bose account
Make sure sharing is enabled on the speaker using the
Bose Music app.
Make sure the speaker and your mobile device are connected to
the same Wi-Fi network.
Amazon Alexa
doesn’t respond
Make sure Alexa has been set up using the Bose Music app (see
page 19).
NOTE: The speaker must be set up and connected to your Wi-Fi
network using the Bose Music app.
Make sure you’re in a country where Alexa is available.
Make sure the Microphone o button n is not glowing red.
Tap n to turn on the microphone.
Make sure you say the name you assigned in the Bose Music app.
If multiple speakers have the same name, use the name assigned
in the Alexa app or change the name in the Bose Music app.
Alexa may not support your request. New features are added
periodically.
For additional support, visit:
https://www.amazon.com/usealexa
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